Umika Lodge Care Home

Venables Close, Canvey Island SS8 7SB
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9.0 13 Reviews
  • Umika Lodge Care Home, Canvey Island
Umika Lodge is under new management since December 2018. Since the new management, major improvements have been made and Umika Lodge has received a lot of positive feedback.

The new company is called Umika Trading Ltd which also operates Ambika Lodge Care Home, which is a Nursing Home based on Canvey Island.

Umika Lodge offers a home for Residential and Dementia residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1200
  • Self-Funded Residential Dementia Care: £1000 – £1200
  • RESPITE Self-Funded Residential Care: £1000 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1250

These prices are only a guideline, please contact Umika Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kelly Santa Cruz (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (6)

Visiting

  • Umika Lodge has a protected meal time. Ask visitors to avoid telephoning or visiting during these times to minimise disruptions.

Parking

  • Parking located to the very front of the building near the ramped entrance.

Umika Lodge Care Home Reviews (13)

9.0

Umika Lodge Care Home has a Review Score of 9.0 (9.003) out of 10, based on 4 reviews in the last 2 years.
Over all time Umika Lodge Care Home has 13 reviews.

Overall Experience
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Date Published
  • 13
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Reviewer Connection to Umika Lodge Care Home
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Total of 13, showing 1-13
Review from Susan B (Daughter of Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Umika Lodge in March 2023, he had previously had an unpleasant experience in a nursing home in Southend, so we were both a bit apprehensive. However, from when we arrived it was clear we didn't need to be. Umika has a lovely family atmosphere, it was warm and welcoming. Dad had some
major health issues and had several hospital admissions during his time at Umika, he was always pleased to return there when he was discharged. Dad gave the carers quite a few challenges but they rose to and above the challenge every time.
Dad was well cared for during the last months of his life and although it was never easy to leave him when I visited, I was always confident that he was safe and comfortable. The care provided extended to me too, especially during his last few weeks.
I would definitely recommend Umika Lodge to anyone looking for a care home for a relative.
Reply from Kelly Santa Cruz, Acting Home Manager at Umika Lodge Care Home

Thank you for your kind review. Dad and yourself are very missed by all. His banter with the staff always brought a smile to our faces. Dad was a pure delight to have as part of our family. We hope you will not be a stranger.

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Review from Lynn H (Daughter of Resident) published on 18 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been with Umika since the beginning of May. I have seen a complete change in her for the better, she now joins in in the lounge, her voice is now strong as before it was a whisper where she had spent so much time on her own. She's eating extremely well and now has what she fancies. The staff
are very friendly to both my mum and myself and always have a smile, and will always chat finding that extra minute to speak making you feel that your opinion is valued, I'm so happy that my mum is now living life with them instead of just existing and that is down to Umika staff which I really appreciate. I would like to say a big THANK YOU to all the staff as now she's happy I can relax, brilliant care.
Reply from Kelly Santa Cruz, Acting Home Manager at Umika Lodge Care Home

Thank you for these words. It has been amazing witnessing Mum flourish here. Seeing her get involved with the activities and exercises was just amazing. She too has worked so hard to get back onto her feet. It is our pleasure to support her in achieving all she has in the short time she has been with us. We look forward to seeing more!

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Review from C S (Daughter of Resident) published on 18 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's a lovely and caring home and would recommend it to anyone. I am always pleasantly surprised when I walk through the door to see my mother, there is no nasty smells. All the staff are lovely and always have a smile.
Reply from Kelly Santa Cruz, Acting Home Manager at Umika Lodge Care Home

Thank you for these kind words. It is amazing seeing Mum reach milestone years and still continue to be strong and amazing. We look forward to many more.

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Review from Jodie S (Granddaughter of Resident) published on 23 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to update my review from last year. My nan is so settled in Umika Lodge Care Home, she has made so many new friends. The staff are also fantastic and you can see how much they care about their residents.
My nan continues to thrive being at Umika Lodge and as a family, we are forever grateful
to all of the staff for ensuring she is always safe, happy and well looked after.
My nan also enjoys all of the daily activities Umika Lodge provides, and considering she has never really been someone who bakes or plays games, it’s been lovely to see her enjoying herself.
Thank you all.
Reply from Veekash Bhowaneesing, Director at Umika Lodge Care Home

Your Nan is very much part of what makes Umika Lodge a home. She is very much liked by staff and other residents and their visitors alike. Thank you very much for your kind words of support and encouragement.

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Review from Denise A (Respite Resident) assisted by family/friend published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with the care I received, would definitely go there again.
Reply from Veekash Bhowaneesing, Director at Umika Lodge Care Home

Thank you for your kind review. It was a pleasure to have you stay with us. I know some of the ladies enjoyed having a new face to play Monopoly with! We hope you see you again in the future.

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Review from Tracey W (Daughter of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad recently passed away at Umika Lodge after a long battle with dementia. I cannot praise the home and staff enough. The home is clean, bright and well-maintained. The staff are all brilliant and showed such a lot of care for our dad.
Over the last few weeks, we visited daily and were welcomed
every time and looked after. A big thank you.
Reply from Veekash Bhowaneesing, Home Manager at Umika Lodge Care Home

Thank you for your kind words, Tracey. Your dad was a gentleman and true character. He always had a way to bring a smile to our faces. It was a pleasure to share our lives with him and he will be missed by us all.

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Review from P B (Daughter of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother took up residence at the Umika Lodge 6 months ago. She has completely settled in and is very happy there. The staff are caring, friendly and easy to talk to. My mother loves the freshly cooked food and eats very well. She enjoys the external entertainer/singer and dances along. The staff made
a fuss of my mother on her 80th birthday recently, which we really appreciated.
Reply from Veekash Bhowaneesing, Director at Umika Lodge Care Home

Thank you for your review! We have enjoyed helping Mum settle in. These times can be hard for all the family but we like to make everyone as welcome as possible. Soon the parties will be open to all! We have enjoyed watching her flourish and make friends on the dance floor.

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Review from Dawn M (Daughter of Resident) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Umika Lodge in September 2021 and the difference in her is absolutely amazing. At home, she was not eating or taking her medication, but the home have somehow managed to help her put weight on and taking her medication is not a problem anymore. The staff are loving and very attentive
and I know my mum has her down days but the staff are wonderful with her. If anyone is worried about putting their loved ones into Umika Lodge, all I can say is don't be. They are very professional and nothing is too much trouble. The parties they do for their residents are fantastic and my mum loves having a good dance and sing along. Well done all at Umika Lodge, keep up the good work.
Reply from Veekash Bhowaneesing, Director at Umika Lodge Care Home

Thank you very much for your kind words. Your mum is such a loving person and it is a pleasure to have her living with us at Umika Lodge and you as a relative. She is the ' life of the party' and it doesn't take much persuasion to get her up to dance.

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Review from Alison L (Daughter of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is being cared for at Umika Lodge and the staff are absolutely brilliant, nothing is too much trouble for them. My mum is always laughing and joking with them. They put on a lovely party for my mum's 80th birthday and I cannot fault them.
Reply from Kelly Santa Cruz, Deputy Manager at Umika Lodge Care Home

Thank you for your review Alison. Mum is such a pleasure to support. She really is one of the family and life and soul of the party, along with her friends here at Umika. We look forward to throwing more birthday parties for her in the future.

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Review from Zara A (Daughter of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Umika Lodge are amazing. They made my mum feel at home, right from the start and treat her with respect and dignity. Nothing is too much trouble for them. They are all very friendly when I go to visit Mum and even pop into the room for a chat when they are free. They make you feel very
welcome and part of the family.
Reply from Veekash Bhowaneesing, Director at Umika Lodge Care Home

It is our pleasure to welcome your mum and you into our Care Home. Your feedback is very much appreciated.

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Review from F S (Resident) assisted by family/friend published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a really bad fall and came to this care home, which was excellent in every way. I could not have asked for any better in the way of help and care. I was feeling very low and all the help that I received was good for my recovery. I needed to be fit to fly and all the staff had helped me on my way.
Reply from Kelly Santa Cruz, Administrator at Umika Lodge Care Home

Many thanks for your comment F S. We would love to see you again but as a visitor next time! I hope you are enjoying life back home!

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Review from Jean B (Partner of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manager and staff most helpful and senior staff and carers were excellent. Cleanliness of service staff was excellent. Kitchen staff and cook, could not have asked for any better. My partner very much loves the Cherry Pie and eats all his dinners (really great). TV in his room and carer looking out
for him made him feel good and progress to get and feel well in himself gave him the confidence to get well from a really bad fall in his home.
Reply from Kelly Hunt, Administrator at Umika Lodge Care Home

Many thanks for your review, Jean. It was a real pleasure to help support your family member back to health for his return home. We wish you all the best for the future.

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Review from Teresa R (Daughter of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the care home has been under new ownership, the care and facilities have improved to a much higher standard. The cleanliness and decor were changed immediately and I was impressed by the new menu. The management and care staff are very friendly which gives the impression of a family run home.
Reply from Kelly Santa Cruz, Administrator at Umika Lodge Care Home

Many thanks for you comments Teresa they are much appreciated. It is a pleasure to support your mum, she is one of the family!

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Current Review Score: 9.0 (9.003)

Overview of Review Score

The Review Score of 9.0 (9.003) out of 10 for Umika Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Umika Lodge Care Home is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) ) ÷ 48 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.065 Points relating to the number of positive Reviews for Umika Lodge Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 4 Positive Reviews ÷ 5.8 = 0.69
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2024

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (10)

Kelly

Kelly Santa Cruz

Job Title: Acting Home Manager Joined: 2007

Kelly started her career in the industry at the young age of 16 - cleaning in a care home and working her way up through all the roles within the care home.


NVQ Level 3 - Health and Social Care
NVQ Level 5 - Health and Social Care Leadership and Management

Jeannette

Jeannette Hunt

Job Title: Senior Care Assistant Joined: 2000

Jeannette is one of our longest-serving employees. Once stepping into the management role within the company when needed. Jeannette has gained her Level 3 and Level 5 in Health and Social Care and shared her knowledge and experience with others.

Stacey

Stacey Talbot

Job Title: Senior Care Assistant Joined: 2022

Stacey has 30 years of experience in care. She has worked all roles in the care setting from activities, to the chef to senior care. Stacey will step into any role to ensure our residents are receiving all the care needs possible.

Alexa

Alexa Brand

Job Title: Senior Care Assistant Joined: 2022

Alexa has worked in care for over 20 years, working in various positions, including management in other settings. Alexa is a well-experienced, caring and loving individual.

Elizabeth (Liz)

Elizabeth (Liz) Parker

Job Title: Senior Care Assistant Joined: 2011

Liz is one of our most dedicated Senior Care Staff. She has been with us since 2011, sharing her experience and knowledge along the way. Super caring and hardworking.


She has received her NVQ Level 3 - Health and Social Care and uses this to guide others in providing high-quality care.

Tracy

Tracy Baverstock

Job Title: Head Chef Joined: 2010

Worked at Stafford Court since 2010. Progressed from Care Assistant to Senior has plenty of knowledge and experience. Recently taking the kitchen by storm with home-cooked meals.

Tabatha

Tabatha Richards

Job Title: Activities Co-Ordinator Joined: 2022

Tabatha has vast experience with residents with dementia and learning disability needs. She has lots of ideas and tries to find activities that match all residents' likes and dislikes making them person-centred.

Penelope

Penelope Steel

Job Title: Health Care Assistant Joined: 2015

NVQ Level 2 & 3 in Health and Social Care

Chloe

Chloe Dickerson

Job Title: Senior Care Assistant Joined: 2020

Chloe has her NVQ 3 in Health and Social Care. Chloe has taken the care sector by storm and embraces all learning opportunities.

Katie

Katie Brand

Job Title: Health Care Assistant Joined: 2015

Studying NVQ Level 3 in Health and Social Care.

Frequently Asked Questions about Umika Lodge Care Home

What types of Care is Umika Lodge Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Umika Lodge Care Home have?

There are 17 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Umika Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Umika Lodge Care Home to the centre of Canvey Island?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Umika Lodge Care Home to verify any information. View our terms and conditions. Umika Lodge Care Home has an Enhanced Service - more info.