Brackenlea Care Home is a highly-respected residential facility, that is ideal for the challenges faced by adults with dementia and physical disabilities.
Residents of Brackenlea enjoy a varied activities programme, as part of the home's policy to keep older people active and enjoying life, with activities that include exercise, gardening or trips to local attractions.
All occupancy rooms offer privacy and dignity, with the home looking to provide self-determination and allow residents to make informed choice.
Brackenlea Care Home has a Review Score of 9.6 (9.635) out of 10, based on 15 reviews in the last 2 years. Over all time Brackenlea Care Home has 39 reviews.
Overall Experience
27
12
0
0
0
Date Published
39
0
3
15
24
Reviewer Connection to Brackenlea Care Home
18
5
4
3
2
2
2
1
1
1
Total of 39, showing 21-39
Review from Matt S (Grandson of Resident) published on 23 November 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
They have settled my nan in very well, made her feel welcomed and loved. She looks very happy. I know she will be happy here as she will make lots of friends and do lots of activities with other residents and staff.
Reply from Beverley Rice, Manager at Brackenlea Care Home
Thank you so much for your kind review. We look forward to getting to know your nan and making lots of memories with her.
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Review from Michael F (Son-in-law of Resident) published on 20 November 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Over the last 5 years we have visited over 140 homes in Hampshire and surrounding counties so when it was time for us to find somewhere for my wife's elderly mother we knew exactly which homes to short-list for her to settle in and make a new home. Top of the list was Brackenlea and we could not be
happier with our decision. She receives wonderful care and friendship there and we can relax knowing she is safe and well looked after by the amazing staff. We would definitely recommend it to anyone who is looking for a good care home.
Reply from Beverley Rice, Manager at Brackenlea Care Home
Thank you so much for your review Michael, your kind words mean a lot to all of us.
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Review from Rebecca T (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum has recently become a resident of Brackenlea, and I cannot fault the way they have cared for her. The staff are friendly kind and caring. It’s lovely to see pictures on Facebook of the residents enjoying different activities. It makes it easier for the family to know she’s happy.
Reply from Beverley Rice, Manager at Brackenlea Care Home
Thank you so much for your kind words, Rebecca, it means a lot to us all.
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Review from Cheryl L (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report
Overall Experience4.0 out of 5
Brackenlea are dedicated in all they do. The activity manager is amazing, The home manager and the team are very obliging, Mum is happy and settled. Food is always available and freshly cooked.
Staff have raised funds to help with building a little shop for the residents.
If there was one criticism
it would be just the easing and ironing of the clothes which are clean. I must add but possibly not ironed and the clothes are not colour coordinated on mum who has always been a smart elegant lady but that isn’t necessarily staffs fault but MUM IS HAPPY THERE!
Thank you Brackenlea.
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Review from Beth G (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report
Overall Experience4.0 out of 5
Brackenlea is such a homely place and makes you welcome on each visit; a drink is offered, which is much appreciated!
I have not seen my mum for weeks due to the Coronavirus epidemic, but I know she is well looked after and the staff support this absence by allowing me to talk to her on the phone
and via video call. They have gone beyond duty in supporting the residents during this unprecedented outbreak, and I am extremely grateful.
Reply from Beverley Rice, Manager at Brackenlea Care Home
Thank you so much for your kind words, they mean so much to us all.
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Review from W S (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother has only just moved in and the staff are lovely. Have made Mum feel very welcome and I am sure she will settle in very soon.
Reply from Mohamedtaki Jaffer, Procurement & Operational Director at Brackenlea Care Home
Dear Wendy, Thank you for taking the time to share your thoughts about the Care being delivered at Brackenlea. We hope that your mum settles in very soon and that she is happy there. The staff team will ensure that you and mum will continue to be happy.
Best wishes.
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Review from Matthew P (Son of Resident) published on 2 January 2020
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother arrived at Brackenlea in August 2015 and ever since the family has been delighted with the level of support and understanding shown by everybody on the staff. We continue to be very grateful especially now that the declining and destructive nature of this awful mental condition gradually reduces
her knowledge of her surroundings. We have been greatly comforted by the service and professionalism shown by everybody. We are very pleased to recommend Brackenlea to all who find a loved one with this terrible disease.
Reply from Mohamedtaki Jaffer, Procurement & Operational Director at Brackenlea Care Home
Dear Matthew,
Thank you for taking the time to put your review forward.
It is wonderful to know with certainty, that your mother is being looked after with the care and dedication that you acknowledge.
We are delighted with your recommendation and thank you for it.
Best wishes.
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Review from Gill S (Daughter of Resident) published on 30 December 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am so pleased that we chose Brackenlea Care Home when my mum could no longer manage at home. The staff are so caring and nothing is ever too much trouble. The activities that they put on are excellent. It really is like a home from home. They are excellent at keeping me informed of all that is going
on, both activity-wise and for example if there is any change to mum's medication by the doctor. I would not hesitate to recommend Brackenlea.
Reply from Mohamedtaki Jaffer, Procurement & Operational Director at Brackenlea Care Home
Dear Gill,
Thank you for your wonderful review. We are delighted that you are very happy with the Care provided at Brackenlea. Thank you for taking the time to send the review. This helps other potential families and individuals to have confidence in placing a loved one at the Home. Best wishes.
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Review from David P (Son of Resident) published on 19 December 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
I have been so impressed by the care provided by the staff. They always seem to know what to do whatever the circumstances. They have been adaptable as my mother's needs have changed. They always treat the residents with respect. They lay on activities which are appropriate and they even go above and
beyond in raising money so as to enable the residents to enjoy other activities such as outside visits. There is always a warm and friendly atmosphere whenever I arrive.
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Review from C H (Son of Resident) published on 19 December 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
mum has been a resident for a few years now. The staff look after her and ensure that she is safe. As mum has deteriorated, the staff have struggled to cope with her immobility and they do the best they can for her.
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Review from I B (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
As a family, we have been very pleased ow quickly our mother has settled in. This has been due to the friendly, warm environment and the kindness of the staff.
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Review from E M (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother has recently become a resident of Brackenlea and I am very happy to see how well she has settled in. The staff at Brackenlea are very person-centred and respectful and kind. They take time to understand each individual and use this knowledge to care for them. I visit Brackenlea 4/5 times a
week and there is always a happy atmosphere, relaxed whilst still being attentive and professional.
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Review from Christina H (Daughter-in-law of Resident) published on 7 November 2017
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My father-in-law who is in his nineties has been living at Brackenlea since May of this year. His health has improved greatly due to the first class care is given by all staff in the home, from being in a very low place, physically and mentally, he is now fitter and enjoys life. He will happily spend
time in his comfortable accommodation or join in with the other residents in the lounge. We have always found the staff to be committed to caring for all residents, making their days full of targeted activities to help maintain their faculties.
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Review from Gill A (Daughter of Resident) published on 31 October 2017
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My mother has been residing in Brackenlea for almost 3 years. The home is warm and welcoming and the staff do a very good job. There has been a decline in members of staff during my mother's time at Brackenlea, especially at weekends. I have never had any issues with Mum's care here but do get concerned
when staff leave and are not replaced. I feel my mother is well cared for but would benefit from more activities.
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Review from C N (Daughter of Resident) published on 31 October 2017
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have been very pleased and happy with all areas of mum's care. She is very well looked after, she is well fed and always looks clean and tidy. She very much enjoys the entertainment, which we see via the private social media pages so we can remind mum of what she has done. Mum's physical health had
improved and any illness is very quickly picked up. The staff are amazing and are so kind to mum and we can visit at any time which gives us peace of mind.
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Review from J C (Wife of Resident) published on 19 October 2017
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Since I have been coming to Brackenlea to see my husband, I have learnt a lot. The staff here are so kind to the residents, nothing is too much trouble. If I ever had to go myself, I would choose Brackenlea.
Reply from Taki Jaffer, Operational Director at Brackenlea Care Home
Dear Madam,
Thank you for your wonderful review. It is very rewarding to see that the hard work that is put in by the management and staff, is being reflected in the quality and compassion of care being provided and acknowledged by our service users and family. Thank You.
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Review from A M (Resident) assisted by family/friend published on 18 October 2017
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Excellent staff - very kind and professional.
There is a consistently happy atmosphere.
There are activities arranged, but my husband doesn't want to take part in them.
Reply from Taki Jaffer, Operational Director at Brackenlea Care Home
Thank you for your comments. We are delighted that you are happy with the home and most importantly the consistent quality of care being delivered.
Best wishes
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Review from Paul B (Son of Resident) published on 12 September 2016
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
On my frequent visits, all I observe is kindness, patience, and understanding from a wonderful collection of girls. All this allows me to relax.. in the knowledge that my mother is in very good hands.
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Review from Karen A (Daughter of Resident) published on 2 December 2015
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
After taking the difficult decision to place our mum into a care home. On medical advice, we were blessed to find Brackenlea after a difficult search. Brackenlea staff are the most professional, caring and compassionate team you could wish for. They go above and beyond the call of duty on a daily basis
to ensure all residents receive the highest quality care. The home is warm, clean, bright and homely. You are always made to feel welcome. We know mum is safe and well cared for, she is happy and feels safe. She loves the staff and couldn't have settled without them.
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Current Review Score: 9.6 (9.635)
Overview of Review Score
The Review Score of 9.6 (9.635) out of 10 for Brackenlea Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.635 for Brackenlea Care Home is calculated as follows:
(
(124 Excellents x 5)
+
(43 Goods x 4)
+
(11 Satisfactorys x 3)
)
÷ 178 Ratings = 4.635
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brackenlea Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 25 registered maximum number of service users is 5, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
27 Jun 2018
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
Beverley has been here at Brackenlea for 22 years. Beverley's first role was a care assistant and she was soon promoted to senior carer then onto assistant manager before taking up her current role as registered manager in 2010. Her qualifications include registered manager and NVQ 4.
Not only does Beverley ensure the smooth running of the home she also always works to a high standard ensuring that our residents are always treated as an individual whilst respecting their dignity.
Beverley has a good relationship with residents, their families and her peers.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brackenlea Care Home to verify any information. View our terms and conditions. Brackenlea Care Home has an Enhanced Service - more info.
