Brackenlea Care Home

My mother is very happy here because the carers take exceptional care and show so much kindness. Mum only says good things about the staff. It feels like a welcoming home and mum has been able to settle well and make friends. I never worry about her welfare as they have shown that the welfare of their residents is paramount.

They have settled my nan in very well, made her feel welcomed and loved. She looks very happy. I know she will be happy here as she will make lots of friends and do lots of activities with other residents and staff.

Over the last 5 years we have visited over 140 homes in Hampshire and surrounding counties so when it was time for us to find somewhere for my wife's elderly mother we knew exactly which homes to short-list for her to settle in and make a new home. Top of the list was Brackenlea and we could not be happier with our decision. She receives wonderful care and friendship there and we can relax knowing she is safe and well looked after by the amazing staff. We would definitely recommend it to anyone who is looking for a good care home.

My mum has recently become a resident of Brackenlea, and I cannot fault the way they have cared for her. The staff are friendly kind and caring. It’s lovely to see pictures on Facebook of the residents enjoying different activities. It makes it easier for the family to know she’s happy.

Thank you Brackenlea.

I have not seen my mum for weeks due to the Coronavirus epidemic, but I know she is well looked after and the staff support this absence by allowing me to talk to her on the phone and via video call. They have gone beyond duty in supporting the residents during this unprecedented outbreak, and I am extremely grateful.

My mother has only just moved in and the staff are lovely. Have made Mum feel very welcome and I am sure she will settle in very soon.

My mother arrived at Brackenlea in August 2015 and ever since the family has been delighted with the level of support and understanding shown by everybody on the staff. We continue to be very grateful especially now that the declining and destructive nature of this awful mental condition gradually reduces her knowledge of her surroundings. We have been greatly comforted by the service and professionalism shown by everybody. We are very pleased to recommend Brackenlea to all who find a loved one with this terrible disease.

I am so pleased that we chose Brackenlea Care Home when my mum could no longer manage at home. The staff are so caring and nothing is ever too much trouble. The activities that they put on are excellent. It really is like a home from home. They are excellent at keeping me informed of all that is going on, both activity-wise and for example if there is any change to mum's medication by the doctor. I would not hesitate to recommend Brackenlea.

I have been so impressed by the care provided by the staff. They always seem to know what to do whatever the circumstances. They have been adaptable as my mother's needs have changed. They always treat the residents with respect. They lay on activities which are appropriate and they even go above and beyond in raising money so as to enable the residents to enjoy other activities such as outside visits. There is always a warm and friendly atmosphere whenever I arrive.

mum has been a resident for a few years now. The staff look after her and ensure that she is safe. As mum has deteriorated, the staff have struggled to cope with her immobility and they do the best they can for her.

As a family, we have been very pleased ow quickly our mother has settled in. This has been due to the friendly, warm environment and the kindness of the staff.

My mother has recently become a resident of Brackenlea and I am very happy to see how well she has settled in. The staff at Brackenlea are very person-centred and respectful and kind. They take time to understand each individual and use this knowledge to care for them. I visit Brackenlea 4/5 times a week and there is always a happy atmosphere, relaxed whilst still being attentive and professional.

My father-in-law who is in his nineties has been living at Brackenlea since May of this year. His health has improved greatly due to the first class care is given by all staff in the home, from being in a very low place, physically and mentally, he is now fitter and enjoys life. He will happily spend time in his comfortable accommodation or join in with the other residents in the lounge. We have always found the staff to be committed to caring for all residents, making their days full of targeted activities to help maintain their faculties.

My mother has been residing in Brackenlea for almost 3 years. The home is warm and welcoming and the staff do a very good job. There has been a decline in members of staff during my mother's time at Brackenlea, especially at weekends. I have never had any issues with Mum's care here but do get concerned when staff leave and are not replaced. I feel my mother is well cared for but would benefit from more activities.

I have been very pleased and happy with all areas of mum's care. She is very well looked after, she is well fed and always looks clean and tidy. She very much enjoys the entertainment, which we see via the private social media pages so we can remind mum of what she has done. Mum's physical health had improved and any illness is very quickly picked up. The staff are amazing and are so kind to mum and we can visit at any time which gives us peace of mind.

Since I have been coming to Brackenlea to see my husband, I have learnt a lot. The staff here are so kind to the residents, nothing is too much trouble. If I ever had to go myself, I would choose Brackenlea.

There are activities arranged, but my husband doesn't want to take part in them.

On my frequent visits, all I observe is kindness, patience, and understanding from a wonderful collection of girls. All this allows me to relax.. in the knowledge that my mother is in very good hands.

After taking the difficult decision to place our mum into a care home. On medical advice, we were blessed to find Brackenlea after a difficult search. Brackenlea staff are the most professional, caring and compassionate team you could wish for. They go above and beyond the call of duty on a daily basis to ensure all residents receive the highest quality care. The home is warm, clean, bright and homely. You are always made to feel welcome. We know mum is safe and well cared for, she is happy and feels safe. She loves the staff and couldn't have settled without them.