Easterlea Rest Home

Hambledon Road, Denmead, Waterlooville PO7 6QG

Easterlea is a privately owned, charming rest home accommodating people over the age of 65 and is staffed by a highly trained team who are skilled in caring for adults living with dementia.

Residents are welcome to personalise their rooms, with en-suite accommodation for both dual and single occupancy.

Facilities at the home include well-furnished communal areas, attractive gardens and call systems to ensure carers can always be contacted.

Residents can enjoy freshly cooked, locally sourced food from a four week rotated menu. The on-site chefs cater for any allergens or intolerances and provide alternatives if required.

The vision at Easterlea is for a secure and caring atmosphere ideal for a satisfying retirement while supporting personal interests.

Group: David J Mitchell

Person in charge: Carol Boyce-Flowers (Registered Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Swedish, Tagalog

Single Rooms: 19

Shared Rooms: 0

Rooms with ensuite WC: 12

Weekly Charges Guide: Personal Care Single £665 – £735 , Personal Care Shared (per person) from £581 (These prices are only a guideline, please contact Easterlea Rest Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Easterlea Rest Home has an open policy to visiting

Parking:

Parking is available

Latest Care Quality Commission* Report on Easterlea Rest Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Easterlea Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Easterlea Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.738 for Easterlea Rest Home is calculated as follows: ( (108 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 141 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Easterlea Rest Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 6 Reviews ÷ 3.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Easterlea Rest Home has a Review Score of 9.7 (9.738) from 12 Reviews


Average Ratings

  • Excellent
    10
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Easterlea Rest Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Easterlea Rest Home

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

My mother has been at the Easterlea Rest Home since October 2017. It is always a difficult transition when living independently and moving to residential care.
The management and staff have been fantastic to help mum settle in and she now is very happy in her new home.

How likely would you be to recommend Easterlea Rest Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Very good quality of care provided.
Staff are very friendly and helpful.
Very good social activities are put on by or organised by the home.
Good quality meals are provided.
Good quality and clean personal bedrooms are provided.

How likely would you be to recommend Easterlea Rest Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother is being well looked after by the caring staff and has everything she needs.
I have no worries with any medical treatment she may require and if there's a problem I always receive a prompt telephone call.
She loves the food that the chef prepares to her liking, no complaints at all.
To anyone contemplating a home, I would not hesitate to recommend Easterlea Rest Home.

How likely would you be to recommend Easterlea Rest Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

This home has a wonderful ambience; it is welcoming and friendly. All the residents appear active and happy. The staff are empathetic and treat my husband in day care with dignity and professionalism.

There are regular activities involving art and music. My husband attends the home twice a week for 4 hours. He has settled in and now looks forward to his visits.

How likely would you be to recommend Easterlea Rest Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Value for Money

Average Rating:   5 out of 5

My mother used Easterlea for Day Care recently. The welcome from the staff and residents could not have been warmer. She had a lovely day and was really lively and happy afterwards. The home has a wonderful family feel with very caring staff. They coped really well with her short-term memory loss.

I cannot speak too highly of Easterlea Daycare and Mum is looking forward to coming back. Thank you.

How likely would you be to recommend Easterlea Rest Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

I always find the management and staff very helpful.

How likely would you be to recommend Easterlea Rest Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

An excellent home where carers take the time to get to know the residents, their history and their health. Lots of activities too. My mum had been in a bad way and she now takes interest in the music, pets and activities. The food is homemade and mum is looking good. A wonderful home with wonderful carers.

How likely would you be to recommend Easterlea Rest Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The level of care given to my mother is excellent. Her needs are paramount. The staff are friendly and caring. The food is cooked on site and is nutritious and varied. Residents are visited by outside individuals and organisations providing enrichment and entertainment. The management is wholly professional and very experienced. They maintain effective links with GPs etc. Easterlea provides a comfortable and homely environment.

How likely would you be to recommend Easterlea Rest Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Staff are very caring and seem to enjoy their job.
Any complaints by residents are taken seriously.
Brilliant selection of activities, my mum loves the activities.
Hairdresser comes every week.
No restraints on visiting at all.

How likely would you be to recommend Easterlea Rest Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

We have visited once a week at different times and found the level of care consistent. Staff are always welcoming and there is a general happy feeling in the community.
An area where entertainment could be improved is an external outing that would give the more able residents a day out.

How likely would you be to recommend Easterlea Rest Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

We find the Easterlea Rest Home efficiently and well run offering a homely friendly environment. The activities for those wishing to participate seem to be structured and varied. Visitors for residents are always made to feel welcome.

How likely would you be to recommend Easterlea Rest Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

The care given and the staff are extremely good. The food provided is, I understand very good indeed. Cleanliness is a priority. Entertainment is provided several times a week which the residents appreciate.

How likely would you be to recommend Easterlea Rest Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Submit a Review for Easterlea Rest Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

1 Bed Vacancy

posted 27 Apr 2018

Single room available from the 24th May 2018.
Day care available.

Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Easterlea Rest Home