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- Grey Gables (New Milton) Ltd care home







Grey Gables (New Milton) Ltd is registered for twenty-four service users and takes on both long-term and respite needs, with carers who are skilled in assisting older people with personalised care needs, as well as carrying out dementia care.
The home further looks to reach out to vulnerable adults in the local community with its own day centre service, while all residents have their independence supported, being located close to numerous...
Care Provided by Grey Gables (New Milton) Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Grey Gables (New Milton) Ltd for full pricing details and T&Cs.
Contact Grey Gables (New Milton) Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Grey Gables (New Milton) Ltd
- Private Owned
Person in charge
- Jennifer Diane Salter(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (23)
Visiting
- Visiting hours are throughout the day and evening. Grey Gables operates an open door policy.
Parking
- Plenty of parking on site
Grey Gables (New Milton) Ltd Reviews (17)
Grey Gables (New Milton) Ltd has a Review Score of 9.8 (9.750) out of 10, based on 10 reviews in the last 2 years.
Over all time Grey Gables (New Milton) Ltd has 17 reviews.
The care is wonderful and my husband is looked after with so much care and attention - manager and staff are attentive to his needs. Very happy.
Thank for for such a lovely review -it is much appreciated and we are thankful you chose Grey Gables to care for your loved one
Just a wonderful place, never thought I would be so happy anyway else be then my own home.
Thank you so much for your review and we are so happy that you feel that you are at home and cared for in this way it means so much to us that we are providing you with the care you deserve
My husband has the best care and the care lady and manager are fantastic the home is home from home.
Thank you very much for your lovely review and we will always do our very best to ensure the best care is delivered to your loved one thank you from myself and all the team
Grey Gables was recommended to me by a friend. From the moment I first visited, I felt a wonderful sense of calm - it is always so clean, comfortable and truly feels like a homely place, not at all institutional. The real difference maker though is the wonderful care manager and staff. Every single person I have met is so genuinely kind and caring. They treat my partner with such dignity and compassion, always taking the time to make him feel safe and comfortable. It means the world to me!.
Thank you so very much for your lovely review we pride ourselves on ensuring that each person is treated with the utmost care kindness and dignity and you have validated that with your review so again thank you from myself and all the team
I can't fault the care and attention received by my uncle at Grey Gables. The staff are attentive, kind and take time to understand his needs. The staff have made my family feel very assured that we picked the right care home. They are always there with a smile and a cup of tea for us. Food is plentiful and always looks delicious. My uncle has a wonderful choice for all his meal times and he looks forward in telling us what activity he has taken part in. I have nothing negative to say about Grey Gables.
Thank you so much for your review we pride ourselves here at Grey Gables in offering each person the highest standard of care and treat them as a individual and care they deserve .
I feel very privileged to have a place in Grey Gables for my husband. He is extremely happy & so well cared for. The staff are excellent. Numerous entertainment. Food & drinks are also excellent & well presented. My husband wants for nothing. Grey Gables is spotlessly clean & fresh. I can't really give any negative points.
Thank youi so much for your review -it is a pleasure to care for such a gentleman and thank you for your support.
I have been very happy with the care my dad receives. All the staff are professional, friendly and caring. My Dad's personal preferences are always considered and he has been able to contribute to menu choices. Lots of engaging activities are provided and there is a happy, family atmosphere in the home.
Thank you for your lovely review it was very kind and so lovely to receive these comments We are very happy that your Dad is happy and enjoys the homes activities and the food .
My dad has been here about 4 months now. He is settled & happy and always clean & well cared for. The staff are always professional, welcomin & treat all service users with dignity & respect. My sister and & know that he is in good, safe hands which leaves us stress & worry free.
Thank you for your kind words and I will pass on to the staff team your comments We are very happy that your father is happy here with us at GG .
The process of getting my mother into Grey Gables was faultless. The process was so easy. It's been so lovely to see her so happy. The staff are so lovely, caring, friendly and are a great laugh. I would highly recommend Grey Gables to everyone that knows someone with dementia.
Thank you so much for your lovely review and we are so pleased that your mother has settled with us and this has also reassured you .
I am so pleased we found Grey Gables, the staff are so friendly and professional, and the atmosphere in the home is full of love. I cannot find anything negative to say, it really is excellent.
Such a lovely review thank you
She tells us that she is very happy where she is and considers herself 'very fortunate to have found such a nice place'.
We have always found her room clean and tidy.
The staff are always very pleasant and helpful and on the few occasions where there have been problems, they have been resolved speedily and without fuss.
Care is excellent, with dignity and respect and friendliness. Support for family members is excellent.
Dad has been in Grey Gables for just over a year. There was an element of urgency when we needed to find care for Dad and Grey Gables was the first and only home we looked at as from the moment we walked in everything felt right. Our first instinct has proved to be totally right as the standard of care Dad receives has been incredible and it feels like he has joined a family. I can honestly say that we feel totally reassured that Dad is safe and secure which gives us great comfort.
The manager is very easy to talk to and clearly is a very good person and the manager is very caring.
When we go to visit my mother the staff are very welcoming, everywhere is clean and the residents all look happy and well cared for.
A very happy well-run care home. Staff very supportive to residents and are well trained and hard working. food excellent and residents happy.
This is a very well run happy home. We are one big happy family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 03 Aug 2025
We did it Rated GOOD by the Care Quality Commission after six months of working together to change our rating . We are proud to share that Grey Gables has...
There are no upcoming events for Grey Gables (New Milton) Ltd.
Awards / Recognitions (4)
- 21 Sep 2025Recipient: Grey Gables (New Milton) Ltd
- 23 Jun 2025Recipient: Grey Gables (New Milton) Ltd
- 22 Jul 2017Recipient: Grey Gables (New Milton) Ltd
Meet the Team (1)

Known for his compassionate and hardworking nature, Daniel is a firm believer in a person-centered approach. He works tirelessly to ensure that every resident receives the highest standard of care, tailored to their individual needs and preferences. His extensive experience and hands-on approach have made him a respected leader among his team and a trusted presence for residents and their families.
Daniel's commitment extends beyond his daily duties; he is a constant advocate for the well-being and dignity of all residents, ensuring Grey Gables remains a place of warmth, respect, and outstanding care.
Frequently Asked Questions about Grey Gables (New Milton) Ltd
What types of Care is Grey Gables (New Milton) Ltd registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Grey Gables (New Milton) Ltd have?
There are 23 Single Rooms.
What are the Facilities & Services at Grey Gables (New Milton) Ltd?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Grey Gables (New Milton) Ltd to the centre of New Milton?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grey Gables (New Milton) Ltd to verify any information. View our terms and conditions. Grey Gables (New Milton) Ltd has an Enhanced Service -more info.