Grey Gables (New Milton) Ltd

29 Kennard Road, New Milton BH25 5JR
Review Us
9.8 17 Reviews
  • Grey Gables (New Milton) Ltd, New Milton
Grey Gables (New Milton) Ltd is registered for twenty-four service users and takes on both long-term and respite needs, with carers who are skilled in assisting older people with personalised care needs, as well as carrying out dementia care.

The home further looks to reach out to vulnerable adults in the local community with its own day centre service, while all residents have their independence supported, being located close to numerous amenities and with a great deal to enjoy within the accommodation itself.

Grey Gables provides a home from home feel and enables people to live as independent lives as possible with support and assistance provided by a supportive and compassionate care team.
Show Grey Gables (New Milton) Ltd on the Map

Care Provided by Grey Gables (New Milton) Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1400
  • Self-Funded Residential Dementia Care: £1250 – £1300
  • RESPITE Self-Funded Residential Care: £1200 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1300
The price(s) shown are provided by the care home. Contact Grey Gables (New Milton) Ltd for full pricing details and T&Cs.

Contact Grey Gables (New Milton) Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Grey Gables (New Milton) Ltd to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Grey Gables (New Milton) Ltd
  • Privately Owned

Person in Charge

  • Jennifer Diane Salter (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (0)

Visiting

  • Visiting hours are throughout the day and evening. Grey Gables operates an open door policy.

Parking

  • Plenty of parking on site

Grey Gables (New Milton) Ltd Reviews (17)

9.8

Grey Gables (New Milton) Ltd has a Review Score of 9.8 (9.750) out of 10, based on 10 reviews in the last 2 years.
Over all time Grey Gables (New Milton) Ltd has 17 reviews.

Overall Experience
  • 15
  • 2
  • 0
  • 0
  • 0
Date Published
  • 17
  • 2
  • 10
  • 10
  • 7
Reviewer Connection to Grey Gables (New Milton) Ltd
  • 6
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 17, showing 1-17
Review from P W (Wife of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is wonderful and my husband is looked after with so much care and attention - manager and staff are attentive to his needs. Very happy.
Reply from Natasha Choto, Care Home Manager at Grey Gables (New Milton) LtdThank for for such a lovely review -it is much appreciated and we are thankful you chose Grey Gables to care for your loved one
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P H (Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just a wonderful place, never thought I would be so happy anyway else be then my own home.
Reply from Natasha Choto, Care Home Manager at Grey Gables (New Milton) LtdThank you so much for your review and we are so happy that you feel that you are at home and cared for in this way it means so much to us that we are providing you with the care you deserve
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Wife of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has the best care and the care lady and manager are fantastic the home is home from home.
Reply from Natasha Choto, Care Home Manager at Grey Gables (New Milton) LtdThank you very much for your lovely review and we will always do our very best to ensure the best care is delivered to your loved one thank you from myself and all the team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Wife of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grey Gables was recommended to me by a friend. From the moment I first visited, I felt a wonderful sense of calm - it is always so clean, comfortable and truly feels like a homely place, not at all institutional. The real difference maker though is the wonderful care manager and staff. Every single
person I have met is so genuinely kind and caring. They treat my partner with such dignity and compassion, always taking the time to make him feel safe and comfortable. It means the world to me!.
Reply from Natasha Choto, Care Home Manager at Grey Gables (New Milton) LtdThank you so very much for your lovely review we pride ourselves on ensuring that each person is treated with the utmost care kindness and dignity and you have validated that with your review so again thank you from myself and all the team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Niece of Resident) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't fault the care and attention received by my uncle at Grey Gables. The staff are attentive, kind and take time to understand his needs. The staff have made my family feel very assured that we picked the right care home. They are always there with a smile and a cup of tea for us. Food is plentiful
and always looks delicious. My uncle has a wonderful choice for all his meal times and he looks forward in telling us what activity he has taken part in. I have nothing negative to say about Grey Gables.
Reply from Natasha Choto, Care Home Manager at Grey Gables (New Milton) LtdThank you so much for your review we pride ourselves here at Grey Gables in offering each person the highest standard of care and treat them as a individual and care they deserve .
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D A (Wife of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very privileged to have a place in Grey Gables for my husband. He is extremely happy & so well cared for. The staff are excellent. Numerous entertainment. Food & drinks are also excellent & well presented. My husband wants for nothing. Grey Gables is spotlessly clean & fresh. I can't really give
any negative points.
Reply from Natasha Choto, Care Home Manager at Grey Gables (New Milton) LtdThank youi so much for your review -it is a pleasure to care for such a gentleman and thank you for your support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R D (Daughter of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care my dad receives. All the staff are professional, friendly and caring. My Dad's personal preferences are always considered and he has been able to contribute to menu choices. Lots of engaging activities are provided and there is a happy, family atmosphere in the home.
Reply from Natasha Choto, Care Home Manager at Grey Gables (New Milton) LtdThank you for your lovely review it was very kind and so lovely to receive these comments We are very happy that your Dad is happy and enjoys the homes activities and the food .
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A H (Daughter of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been here about 4 months now. He is settled & happy and always clean & well cared for. The staff are always professional, welcomin & treat all service users with dignity & respect. My sister and & know that he is in good, safe hands which leaves us stress & worry free.
Reply from Natasha Choto, Care Home Manager at Grey Gables (New Milton) LtdThank you for your kind words and I will pass on to the staff team your comments We are very happy that your father is happy here with us at GG .
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Son of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The process of getting my mother into Grey Gables was faultless. The process was so easy. It's been so lovely to see her so happy. The staff are so lovely, caring, friendly and are a great laugh. I would highly recommend Grey Gables to everyone that knows someone with dementia.
Reply from Natasha Choto, Care Home Manager at Grey Gables (New Milton) LtdThank you so much for your lovely review and we are so pleased that your mother has settled with us and this has also reassured you .
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P B (Ex Family Member) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased we found Grey Gables, the staff are so friendly and professional, and the atmosphere in the home is full of love. I cannot find anything negative to say, it really is excellent.
Reply from Natasha Choto, Care Home Manager at Grey Gables (New Milton) LtdThank you so much for your review -we are so pleased that you are happy and I will pass your comments on to our fabulous care team
Such a lovely review thank you
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicola M (Daughter of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in the care of Grey Gables since October 2016. She is now 97 and is totally dependant on the staff for her daily needs.
She tells us that she is very happy where she is and considers herself 'very fortunate to have found such a nice place'.
We have always found her room clean and
tidy.
The staff are always very pleasant and helpful and on the few occasions where there have been problems, they have been resolved speedily and without fuss.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kay L (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is excellent, with dignity and respect and friendliness. Support for family members is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith B (Son of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in Grey Gables for just over a year. There was an element of urgency when we needed to find care for Dad and Grey Gables was the first and only home we looked at as from the moment we walked in everything felt right. Our first instinct has proved to be totally right as the standard of care
Dad receives has been incredible and it feels like he has joined a family. I can honestly say that we feel totally reassured that Dad is safe and secure which gives us great comfort.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E W (Partner of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Grey Gables is clean, no nasty smells. Staff are very nice.
The manager is very easy to talk to and clearly is a very good person and the manager is very caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we go to visit my mother the staff are very welcoming, everywhere is clean and the residents all look happy and well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth B (Daughter of Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very happy well-run care home. Staff very supportive to residents and are well trained and hard working. food excellent and residents happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pamela S (Resident) published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very well run happy home. We are one big happy family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Grey Gables (New Milton) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Grey Gables (New Milton) Ltd is calculated as follows: ( (120 Excellents x 5) ) ÷ 120 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Grey Gables (New Milton) Ltd is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (1)

Daniel

Daniel Williams

Job Title: Head Of Care Joined: 2013

Daniel is the dedicated Head of Care at Grey Gables, a role he has held with distinction for 12 years. Throughout his time with the home, he has consistently shown a deep passion for providing exceptional care, and his dedication is at the heart of everything he does.
Known for his compassionate and hardworking nature, Daniel is a firm believer in a person-centered approach. He works tirelessly to ensure that every resident receives the highest standard of care, tailored to their individual needs and preferences. His extensive experience and hands-on approach have made him a respected leader among his team and a trusted presence for residents and their families.
Daniel's commitment extends beyond his daily duties; he is a constant advocate for the well-being and dignity of all residents, ensuring Grey Gables remains a place of warmth, respect, and outstanding care.

Frequently Asked Questions about Grey Gables (New Milton) Ltd

What types of Care is Grey Gables (New Milton) Ltd registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Grey Gables (New Milton) Ltd have?

There are 23 Single Rooms.

What are the Facilities & Services at Grey Gables (New Milton) Ltd?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grey Gables (New Milton) Ltd to the centre of New Milton?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grey Gables (New Milton) Ltd to verify any information. View our terms and conditions. Grey Gables (New Milton) Ltd has an Enhanced Service - more info.