Oaklands

While mum was at Oaklands, we as a family felt she was always safe, happy and well cared for. All of the carers and support staff gave exceptional care and consideration to all of her needs. They also were very friendly and obliging to us. Full credit to them. Although all of the managers have been fully supportive and engaging, have found it a little unsettling to have as many changes to home manager in such a short time.

Dad went to Oaklands and was there for almost six months. The staff was very kind and helpful. He was a real character and got on with everyone. He did not know where he was most of the time but the staff helped him understand. all the time Dad was there, he seemed happy enough, apart from his dementia. Thank you to all at Oaklands.

As I live abroad I telephone frequently. The staff are very kind and give me the latest news on mum. Recently she celebrated her birthday, a good spread, birthday cake and outside entertainment was provided. My mum and other residents enjoyed the party although mums health has deteriorated the staff are attentive and caring.

The care staff understand my mum very well, are both sympathetic and responsive to her support needs, treating her with dignity and care at all times. Oaklands home itself is always bright and clean, the food is of an excellent standard and my mum has been very happy in the 3 years she has been here. Communication is also very good indeed and the staff ring me personally if there is anything they think I need to know. Their overall service standard is excellent. I have no complaints.

Dad has been at Oaklands for nearly three years now. The care he has received is of a good standard and delivered by the most amazing group of carers he could possibly wish for. In his words the girls are lovely and they look after me very well, I couldn't ask for any better. Keep up the excellent work for the lovely group of residents.

My dad settled very quickly into Oaklands and I believe this was down to the friendliness and helpfulness of the staff. He enjoys the meals and the dining room and lounge are of a nice size, not cramped and not too big that it is like a hospital. The fact that it is a converted house is a positive as it is more like home for the residents.

Happy for the care provided for my wife. The home is clean, efficient and caring to all residents. They are helpful and cordial to family, friends etc.

Oaklands is kept clean and tidy with ongoing maintenance. Always seeking to improve facilities. Care and food is always of a good standard. Staff are friendly and helpful, always keen to please. They have to deal with difficult situations and show great patience.

My mum was in Oaklands for almost a year when she passed away in July 2017. In that time, she was looked after extremely well with understanding by friendly and dedicated staff. The food was excellent.

Wonderful homely place, very friendly. The staff go above board in making the residents happy and content. Food is delicious and nutritious. Lots of entertainment, beautiful well kept garden. Stands out from other care homes and I would highly recommend to anyone looking for a place for a relative.

The home is welcoming, clean and a good place to visit. My dad's face lights up when staff come to him which for me is a wonderful testament to how happy he is there.

The care and attention that is given to my brother is marvellous. He is treated exactly how I would expect him to be if he were still home with me. We recently had the pleasure of attending the home annual hog roast. 10/10 to the management and carers for putting on such a lovely event.

My mother received excellent care from friendly, efficient, caring and well trained staff.

I would recommend this warm and friendly care home to anyone looking for a warm family residence. The management and warm, friendly and caring staff are wonderful. They have always catered to my family's needs. Also, whenever there are special events, everyone joins in to celebrate, including birthdays, fetes and Christmas parties. They are wonderful people.

The home is friendly, great atmosphere, nothing is too much trouble. Very welcoming and always have a smile on their faces. Care is fantastic and they always make sure our relative is happy and well looked after. Not only is the support brilliant for dad we are kept informed at all times and informed of any changes. Dad is always saying he is well cared for and they are all so nice to him and gets on so well with them all. Lovely home.

As I live in Vancouver, Canada, my sister arranged for my mother to be taken in at this care home. When returning to Canada after a visit, I always felt confident my mother was receiving the very best care. The staff really do go the extra mile and are always positive and caring with what can be very challenging residents. Much of the credit must go to the manager, who is very firm and very caring, an excellent manager who inspires great confidence in the residents and also in the families. The last 3 years have been much less a worry knowing mum was being well looked after. The food is very good, freshly cooked and only fresh vegetables are used. 'Excellent'.

I also feel that for this last year I have always been able to talk to management and staff when I have any concerns or worries which is always good to have.

All visitors are warmly welcomed, and their functions always well attended.

My husband was in Oaklands Care Home for 2 years and 3 months. He had the best care in the world up until he passed away on the 22nd of October 2015. All the residents at Oakland are treated the same, with loving care and dignity. Good food and the entertainment is first class, the manager and staff can't do enough for them all. Thank you all.