Oaklands

216 Stakes Hill Road, Waterlooville PO7 5UJ
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8.2 31 Reviews
  • Oaklands, Waterlooville
Oaklands Residential Care Home – Where Care Feels Like Home

Oaklands Residential Care Home offers high-quality, person-centred residential care for elderly residents, with or without dementia. Situated in a peaceful and welcoming setting, Oaklands provides a warm, safe, and supportive environment where residents can enjoy comfort, companionship, and a strong sense of community.

Each resident at Oaklands is treated as an individual, with personalised care plans tailored to their specific needs, preferences, and daily routines. Whether a resident requires minimal support or more specialist dementia care, the dedicated team at Oaklands is committed to delivering compassionate, respectful, and dignified care at all times.

The home is supported by a friendly and highly trained team of carers, led by experienced and approachable management. This stability and leadership ensure the smooth running of the home and consistently high standards of care.

Oaklands is about more than just providing care – it’s about helping residents live well. With a range of stimulating activities, nutritious home-cooked meals, and beautifully maintained communal areas and gardens, residents are encouraged to remain active, social, and engaged. Friends and family are always welcome, and their involvement is seen as a valued part of home life.

Whether seeking long-term care or exploring the best options for a loved one, Oaklands Residential Care Home offers reassurance, professional guidance, and a genuine commitment to well-being.

Oaklands is a home where every resident is truly valued, supported, and cared for – a place where care genuinely feels like home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1300
  • Self-Funded Residential Dementia Care: £1300 – £1600
  • RESPITE Self-Funded Residential Care: £1300 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1650

These prices are only a guideline, please contact Oaklands to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Oaklands Residential Care Ltd

Person in charge

  • Georgina Gibbs (Manager)

Local Authority / Social Services

Admission Criteria

  • All potential clients are assessed in exactly the same way irrespective of who is making the placement
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (15)

Visiting

  • Oaklands is open to all visitors. For further information kindly contact the Home Manager.

Parking

  • On site car park available for all visitors.

Oaklands Reviews (31)

8.2

Oaklands has a Review Score of 8.2 (8.244) out of 10, based on 5 reviews in the last 2 years.
Over all time Oaklands has 31 reviews.

Overall Experience
  • 16
  • 11
  • 2
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Date Published
  • 31
  • 4
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  • 5
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Reviewer Connection to Oaklands
  • 12
  • 8
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 31, showing 1-20
Review from Pauline H (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident at Oaklands for nearly 4 years now and is well looked after there. The staff are amazing and work really hard to keep the residents happy and engaged. They regularly hold little events throughout the year, like garden parties and festive events. They always keep us up to date
with Mum's health and well being. The chefs are brilliant and Mum always enjoys her meals.
Reply from Georgie Gibbs, Registered Manager at Oaklands

Thank you for your kind review and for recognising the Team's commitment to caring for your mother alongside all other residents within the Home, it has been a pleasure looking after your Mum for the past 3 years.

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Review from S V (Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant, well looked after.
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Review from Roland W (Stepson of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home staff have been excellent in their care of my step father. My wife and I visit him every week and we observe the care that he and the other residents receive, especially when staff members go way beyond their call of duty and keep the residents entertained and happy. My sister also visits
every week and is of the same opinion as I am, that this care home and its staff perform an excellent level of care for all of its residents. Well done Oaklands Waterlooville.
Reply from Georgie Gibbs, Registered Manager at Oaklands

Thank you for your kind review and for recognising our Team's dedication and hard work, we have thoroughly enjoyed supporting your stepfather throughout his stay with us.

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Review from J N (Relative of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
My relative came in able to walk with a walking frame, left unable to support herself. Was put into chair in morning and left all day. No encouragement to maintain mobility.
Very little interaction with staff (bar one) made a point of engaging in conversation.
Came to visit one day to find another
patient had defecated on her chair. Staff admitted that they knew who the patient was and that this was not the first time this had occurred. Locks on doors seem to be a problem. Need maintenance to replacement.
Expensive hearing aid lost. Had to claim on home insurance.
Ankles swollen.
Arriving home the nurse was called after overnight the ankles were weeping fluid.
Total disregard of the problem by staff at the home.
Seems to be a lack of reclining tyre chairs in the lounge. Frequently found my relative with head on chest. Not good for posture.
In conclusion, the word care is missing from the title. This home needs scrutiny asap.
Reply from Georgina Gibbs, Registered Manager at Oaklands

We're sorry to hear your relative's experience didn't meet expectations. We take all concerns seriously and use them as opportunities to improve care. Your relative arrived with swollen legs, and we took immediate action, consulting with DN's and GPs. We were unaware her water retention medication had been stopped by her GP before admission, which may have caused the swelling. We have hourly checks in place, and your relative had a pendant alarm for assistance. She participated in activities, including fitness sessions, and wasn't confined to her chair. We provided a recliner chair for comfort due to her bent spine and offered support. The incident involving another resident was addressed immediately by staff. Your relative wasn't present, and dignity was maintained. The hearing aid was found after discharge, and we contacted the next of kin, but it wasn't collected. We would have addressed these concerns if raised during her stay. Please contact the Manager for further discussion.

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Review from J C (Stepdaughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather was well cared for during his 2 week respite stay. The manager managed her team of staff well, and was friendly and professional. The staff were attentive, kind, and caring towards my stepfather, and he felt safe at Oaklands. All our requests were helpfully responded to. My stepfather
enjoyed his meals the staff provided and said that they regularly spoke to him and asked if there was anything he needed. There was no limit to family visiting.
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Review from P H (Son of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father passed away in your care on January 12th, and while this was not wholly unexpected, it was obviously still a shock. From the first call, at 06:30 to the last at 19:00, we received great care. He was cared for with great dignity; we were able to get to see him and really could not have asked
for more.
He first went into the home in 2016 after our mother passed away and has slowly deteriorated due to his Dementia but throughout, despite all the changes and the pandemic, the care has been superb - a big thank you to all the staff, without you all I think we would have had a much tougher time in his final year's.
Thank you.
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Review from Linda S (Daughter of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely dreadful place from start to finish.
Too much to write but end of life care was disgusting. We asked to be notified at any time of day or night so we could be with our mother/grandmother.
Apparently, her life was ending at 3 AM she passed at 5 AM and they called us at 9.41 AM!
Do not
place your loved ones in their care. They should be ashamed of themselves.
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Review from Bill F (Husband of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was admitted to Oaklands Care Home, Waterlooville, Hants on the 18th of October 2022 for respite care. Care manager and staff give good service and care to all their patients. Oaklands is a very pleasant, comfortable, clean and tidy place. They make patients feel welcome and show very good care
to their residents.
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Review from Alan A (Husband of Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was designated as an emergency care practitioner but this has never come about. Why when visiting my wife it can't be done in her room instead of being cordoned off in a corner of the lounge, I think restrictions are a little over the top. My wife has now been a resident for 15 months and in that
time has been well cared for by a great bunch of carers. General cleanliness in the home is excellent.
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Review from Tina C (Daughter of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
MY dad first came to Oaklands for respite care in February and now permanent, he has settled well. He was confused and upset at first, but is very happy and likes being in the home now. I would say at the moment he's the best I have seen him for a long time. His health seems good he's lost a bit of
weight which is good and he's happy. He is well cared for by staff they are always friendly and helpful and likes to joke around with Dad. The home is pleasant and clean. Staff encourage Dad to come out of his room which is good.
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Review from Karen B (Daughter of Resident) published on 28 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother stayed here for a few weeks for respite care. I was impressed with the welcoming attitude of the manager and team, and ongoing communication was very good. My mother was comfortable, and well looked after, so thank you.
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Review from George C (Respite Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management went that extra mile to ensure everything needed was supplied and nothing seemed too much trouble.
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Review from Michael B (Son of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
While mum was at Oaklands, we as a family felt she was always safe, happy and well cared for. All of the carers and support staff gave exceptional care and consideration to all of her needs. They also were very friendly and obliging to us. Full credit to them. Although all of the managers have been
fully supportive and engaging, have found it a little unsettling to have as many changes to home manager in such a short time.
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Review from Carole D (Daughter of Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Dad went to Oaklands and was there for almost six months. The staff was very kind and helpful. He was a real character and got on with everyone. He did not know where he was most of the time but the staff helped him understand. all the time Dad was there, he seemed happy enough, apart from his dementia.
Thank you to all at Oaklands.
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Review from June W (Daughter of Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
As I live abroad I telephone frequently. The staff are very kind and give me the latest news on mum. Recently she celebrated her birthday, a good spread, birthday cake and outside entertainment was provided. My mum and other residents enjoyed the party although mums health has deteriorated the staff
are attentive and caring.
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Review from M O (Son of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff understand my mum very well, are both sympathetic and responsive to her support needs, treating her with dignity and care at all times. Oaklands home itself is always bright and clean, the food is of an excellent standard and my mum has been very happy in the 3 years she has been here.
Communication is also very good indeed and the staff ring me personally if there is anything they think I need to know. Their overall service standard is excellent. I have no complaints.
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Review from Tracy O (Daughter of Resident) published on 18 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been at Oaklands for nearly three years now. The care he has received is of a good standard and delivered by the most amazing group of carers he could possibly wish for. In his words the girls are lovely and they look after me very well, I couldn't ask for any better. Keep up the excellent work
for the lovely group of residents.
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Review from J C (Daughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad settled very quickly into Oaklands and I believe this was down to the friendliness and helpfulness of the staff. He enjoys the meals and the dining room and lounge are of a nice size, not cramped and not too big that it is like a hospital. The fact that it is a converted house is a positive as
it is more like home for the residents.
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Review from Arthur Laurie T (Husband of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy for the care provided for my wife. The home is clean, efficient and caring to all residents. They are helpful and cordial to family, friends etc.
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Review from Colin J (Son of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oaklands is kept clean and tidy with ongoing maintenance. Always seeking to improve facilities. Care and food is always of a good standard. Staff are friendly and helpful, always keen to please. They have to deal with difficult situations and show great patience.
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Current Review Score: 8.2 (8.244)

Overview of Review Score

The Review Score of 8.2 (8.244) out of 10 for Oaklands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.224 for Oaklands is calculated as follows: ( (36 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 58 Ratings = 4.224
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.02 Points relating to the number of positive Reviews for Oaklands is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 4 Positive Reviews ÷ 6.2 = 0.645
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Oaklands

What types of Care is Oaklands registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oaklands have?

There are 21 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Oaklands?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oaklands to the centre of Waterlooville?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oaklands to verify any information. View our terms and conditions. Oaklands has an Enhanced Service - more info.