Oaklands Care Home was first set-up in 1983 and has been under the present ownership since January 1988. Oaklands was for many years a farm house and the original building dates back about 200 years. A large purpose-built extension was added in 1990 and the adjacent house was acquired in June 2005 which is now joined to the main home. It provides a further two spacious single rooms with en suite facilities. A further extension was added to the home in mid-2007 with the addition of extensive communal spaces and an up-grade to existing facilities taking place at the same time. These most recent additions were taken into use in early October 2007.
The Home has attractive garden space at the rear and most of the ground-floor rooms have their own patio doors leading onto small personalised garden areas. The enclosed garden area at the rear is often used during the summer months for parties and celebrations. Residents and their families can spend time together in the garden when visiting in they so wish.
The home has a large central lounge and a conservatory for residents and their guests to use. There is a spacious dining room although residents may prefer to take meals in their rooms.
Owner: Timothy Maloney
Person in charge: Denise Viviers (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Asperger Syndrome • Bipolar/Manic Depression • Hearing Impairment & Deafness • Stroke • Visual Impairment
Admission Information: All potential clients are assessed in exactly the same way irrespective of who is making the placement. Ages 65+.
Languages Spoken by Staff (other than English): Tagalog
Single Rooms: 21
Shared Rooms: 5
Rooms with ensuite WC: 12
Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Oaklands: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Oaklands is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Oaklands in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.771 for Oaklands is calculated as follows: ( (112 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.771
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.806 Points relating to the number of positive Reviews for Oaklands is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.2 Target = 0.806
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Oaklands has a Review Score of 9.6 (9.577) from 12 Reviews
Review submitted from a Postal Card by Lance M (Son of Resident) on Thursday 25 January 2018. Relates to July 2017.
My mum was in Oaklands for almost a year when she passed away in July 2017. In that time, she was looked after extremely well with understanding by friendly and dedicated staff. The food was excellent.
How likely would you be to recommend Oaklands? Extremely Likely
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Review submitted from a Postal Card by Susan H (Daughter of Resident) on Monday 9 October 2017. Relates to September 2017.
Wonderful homely place, very friendly. The staff go above board in making the residents happy and content. Food is delicious and nutritious. Lots of entertainment, beautiful well kept garden. Stands out from other care homes and I would highly recommend to anyone looking for a place for a relative.
How likely would you be to recommend Oaklands? Extremely Likely
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Review submitted from a Postal Card by Sue C (Daughter of Resident) on Wednesday 27 September 2017. Relates to September 2017.
I have had previous experience of care homes and I would rate this one very highly indeed. They are a very caring environment and interact really well with the residents. There is always a good staff presence and they are always interacting with the residents.
The home is welcoming, clean and a good place to visit. My dad's face lights up when staff come to him which for me is a wonderful testament to how happy he is there.
How likely would you be to recommend Oaklands? Extremely Likely
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Review submitted from a Postal Card by June F (Sister of Resident) on Monday 25 September 2017. Relates to August 2017.
The care and attention that is given to my brother is marvellous. He is treated exactly how I would expect him to be if he were still home with me. We recently had the pleasure of attending the home annual hog roast. 10/10 to the management and carers for putting on such a lovely event.
How likely would you be to recommend Oaklands? Extremely Likely
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DENISE VIVIERS, Care Manager at Oaklands responded to this review on 26 Sep 2017:
It remains an honour to care for our residents.
Review submitted from a Postal Card by M C (Son of Resident) on Friday 28 April 2017. Relates to March 2017.
My mother received excellent care from friendly, efficient, caring and well trained staff.
How likely would you be to recommend Oaklands? Extremely Likely
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Review submitted from a Postal Card by Jackie M (Stepdaughter of Resident) on Wednesday 28 September 2016. Relates to August 2016.
I would recommend this warm and friendly care home to anyone looking for a warm family residence. The management and warm, friendly and caring staff are wonderful. They have always catered to my family's needs. Also, whenever there are special events, everyone joins in to celebrate, including birthdays, fetes and Christmas parties. They are wonderful people.
How likely would you be to recommend Oaklands? Extremely Likely
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Review submitted from a Postal Card by Mike M (Son of Resident) on Thursday 1 September 2016. Relates to August 2016.
The home is friendly, great atmosphere, nothing is too much trouble. Very welcoming and always have a smile on their faces. Care is fantastic and they always make sure our relative is happy and well looked after. Not only is the support brilliant for dad we are kept informed at all times and informed of any changes. Dad is always saying he is well cared for and they are all so nice to him and gets on so well with them all. Lovely home.
How likely would you be to recommend Oaklands? Extremely Likely
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Review submitted from a Postal Card by Paul K (Son of Resident) on Friday 26 August 2016. Relates to August 2016.
As I live in Vancouver, Canada, my sister arranged for my mother to be taken in at this care home. When returning to Canada after a visit, I always felt confident my mother was receiving the very best care. The staff really do go the extra mile and are always positive and caring with what can be very challenging residents. Much of the credit must go to the manager, who is very firm and very caring, an excellent manager who inspires great confidence in the residents and also in the families. The last 3 years have been much less a worry knowing mum was being well looked after. The food is very good, freshly cooked and only fresh vegetables are used. 'Excellent'.
How likely would you be to recommend Oaklands? Extremely Likely
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Review submitted from a Postal Card by Marian A (Daughter of Resident) on Tuesday 23 August 2016. Relates to July 2016.
For the last year mum has continually been having water infections and this last month due to the ongoing care and persistence of the staff encouraging mum to drink and doctors giving the correct medication, I now visit a much happier and healthy mum. Well done Oaklands for not giving up and keeping assuring me we could get mum better.
I also feel that for this last year I have always been able to talk to management and staff when I have any concerns or worries which is always good to have.
How likely would you be to recommend Oaklands? Extremely Likely
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Review submitted from a Website Submission by Susan D (Daughter of Resident) on Saturday 20 August 2016. Relates to July 2016.
My Mum was initially taken in for respite care 3 years ago. However, when it was clear that my Dad could not longer care for her himself this became permanent. All the staff here have been exceptional in catering for Mum's welfare, and this has been extended to my Dad, as well, on his frequent visits.
She had her own en suite room, which was always kept immaculate. Her personal hygiene was well tended and clothes well laundered and changed daily.
The food always smelled good, and was freshly cooked and served. There are regular visits from hairdresser and chiropodist.
All visitors are warmly welcomed, and their functions always well attended.
How likely would you be to recommend Oaklands? Extremely Likely
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Review submitted from a Postal Card by Laurie T (Husband of Resident) on Friday 12 August 2016. Relates to July 2016.
This is a good quality home with caring management and staff. They listen and act upon any issue which may arise. The staff are very helpful and courteous to visitors and residents. There are various activities for residents to take part in and enjoy themselves. Very good environment.
How likely would you be to recommend Oaklands? Extremely Likely
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Review submitted from a Postal Card by Joan G (Wife of Resident) on Wednesday 28 October 2015. Relates to October 2015.
My husband was in Oaklands Care Home for 2 years and 3 months. He had the best care in the world up until he passed away on the 22nd of October 2015. All the residents at Oakland are treated the same, with loving care and dignity. Good food and the entertainment is first class, the manager and staff can't do enough for them all. Thank you all.
How likely would you be to recommend Oaklands? Extremely Likely
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