Whitehaven Care Home, Waterlooville, Hampshire
Whitehaven Care Home, Waterlooville, Hampshire
Whitehaven Care Home, Waterlooville, Hampshire

Whitehaven Rest Home is able to specialise in quality dementia care, with carers trained and experienced in helping adults facing the challenges of memory loss. Provision is tailored to personal circumstance and set up with love, care and understanding central to the home's vision.

Open plan lounges and dining areas are excellent places to eat, meet and relax, while the home is also able to offer extensive recreational activities and reminiscence sessions amongst its flexible and interesting programme of activities

Whitehaven Rest Home were proud to be involved in establishing Intentional Rounding into care homes in 2012, Beverly and Louisa attended conferences in Basngstoke and County Antrim as speakers.

In September 2012, the first apprentice joined Whitehaven and is due to complete her diploma next month. Sarah was Runner Up in The Newcomer Of the Year award 2012. The home is committed to the Apprentice programme and are looking forward to the next apprentice joining us in July.

Whitehaven Rest home are proud of staff's achievements, two members are completing their Level 5 diploma in leadership and another has started her level 3 in management.

Owner: R Fiford

Person in charge: Beverley Walton (Owner)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 15 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages from 60 to 100.

Single Rooms: 15

Shared Rooms: 0

Rooms with ensuite WC: 7

Weekly Charges Guide: Personal Care Single £650 – £700 (These prices are only a guideline, please contact Whitehaven Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Whitehaven Care Home to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Whitehaven Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Whitehaven Care Home has a Review Score of 9.4 (9.437)

The Review Score of 9.4 (maximum of 10) for Whitehaven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Whitehaven Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.937 for Whitehaven Care Home is calculated as follows: ( (89 Excellents x 5) + (6 Goods x 4) ) ÷ 95 Ratings = 4.937

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Whitehaven Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 3 positive Reviews (15 registered maximum number of service users ÷ 5). 3 Reviews ÷ 3 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Whitehaven Care Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Whitehaven Care Home

  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

A special care home, where staff are genuinely responsive and care.
My mother was a resident here for 3 years.
She sadly passed away in July 2017.
No one could have received more loving, respectful and conscientious care at the end of their life.
The staff took huge care of my mother and us as a family, allowing us to give our mum a dignified death in her own room with all her family around her.
We feel so fortunate that mum lived here for the last few years of her life.

How likely would you be to recommend Whitehaven Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Whitehaven Care Home since August 2016 during this time she was treated with dignity and respect.
Whenever I visit her, she is always clean and well cared for. The staff treat mum with respect and always have time for her care and wishes. The owner of the home always works to provide a relaxed environment for the resident and her staff are a credit to her in their exemplary behaviour towards the residents. I could not wish for a better environment for my mother to spend her final years.

How likely would you be to recommend Whitehaven Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very staff always very warm and welcoming.

How likely would you be to recommend Whitehaven Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

My auntie is very well looked after, she tells me all the staff are very caring to all the residents. We have had no concerns as to any aspects of the care and standards within the home. It is lovely when we go to visit my aunty to see lots of items and pictures that have been made in the weekly craft sessions. The number of personal extras that are arranged in the home for example hairdresser, GP and Chiropodists make life easier for the residents. We are encouraged to visit and join in a number of events which keep the family involved.

How likely would you be to recommend Whitehaven Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are always friendly and approachable. Nothing is too much for them. They willingly and happily adapt to my grandmothers needs, providing specialist foot care when required, changes of mattress to avoid pressure sores.
They are all very pleasant.
They obviously enjoy their work and take great pride in it as granny is always happy and well presented.

How likely would you be to recommend Whitehaven Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Being in Whitehaven is like being in your own home, with caring help. The rooms are clean, warm and inviting. The staff are friendly and caring, sitting and talking to the residents. Food can be changed to personal taste. Fluid intake is encouraged, personal hygiene is high.
Management is present and approachable. There is almost daily activity to engage and stimulate. I can only highly recommend the home.

How likely would you be to recommend Whitehaven Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From Day 1, Whitehaven wrapped my mother in a warm blanket of care. After investigating 11 facilities, I was relieved to discover that we had finally found the home she needed. I never once regretted our decision.

My mother’s combination of Alzheimer’s/Dementia plus other health problems and physical limitations posed a major challenge. She needed professionals with a particular set of skills, professionalism, patience and understanding. Also, I live thousands of miles overseas. So regular, reliable communication with people we could trust was vital. Whitehaven met all these challenges and more.

From June 2008 to September 2012, my mother thrived at Whitehaven, with its family atmosphere and culture of respect for individuals. I saw her happier there than she had been in years. She genuinely regarded it as Home, sometimes, when there were a lot of visitors, wondering aloud what all these people were doing in “her” house.

Whenever I arrived, sometimes unannounced, everything was spotless and fresh, bathrooms immaculate, and my mother always clean and nicely dressed. She enjoyed the food, seeming to have a better appetite than before. The atmosphere was upbeat and positive, with plenty of activities and celebrations to keep residents engaged.

I was emailed frequent updates on my mother’s situation, including photos of her not just on special occasions like birthdays and holidays, but simply showing her happy and contented. Staff maintained regular contact with her GP and other medical professionals involved in her care. The manager immediately alerted me to any problem by phone/email, and followed up with the action taken and resolution. I never felt out of touch but always part of a team working together for her.

I will always be grateful for the care the people of Whitehaven gave my mother that kept her healthy, safe and content.

How likely would you be to recommend Whitehaven Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A warm welcome at first meeting with the manager. The home is compact, clean and homely and mums room overlooking the garden is lovely. We always found the staff friendly, caring, available and coping admirably with the differing needs and demands of the residents. Activities are always taking place to stimulate residents, regular drinks and biscuits offered to all (and guests!) We are so pleased to have chosen Whitehaven for our mum. She passed away peacefully on Saturday 30th January and was well looked after by the managers team. Thanks

How likely would you be to recommend Whitehaven Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

November 2014

Care Home of the Year

Recipient: Whitehaven Care Home

Date: Friday 21 Nov 2014

more details

Hampshire Care Awards 2012

Recipient: Whitehaven Care Home

Date: Friday 30 Nov 2012

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Whitehaven Care Home