The Haven

191 Havant Road, Drayton, Portsmouth PO6 1EE
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9.2 22 Reviews
  • The Haven, Portsmouth
The Haven Rest Home is a family-run care setting that has proudly served the community since 1982. The home has been modernised and extended over the years, with a passenger lift providing full access to both floors, allowing residents to enjoy all areas freely.

On-site parking is available for visitors, and a large, well-kept back garden offers a relaxing outdoor space when the weather permits. Facilities include:

A salon area with visits from a qualified hairdresser twice weekly

A small ground-floor shop with toiletries, greeting cards, and other essentials

Daily newspaper delivery from a local newsagent, on request

All bedrooms feature an en-suite toilet and washbasin for privacy and convenience. Adapted communal bathrooms and shower rooms support a variety of mobility needs. Each room is linked to a nurse call system for safety.

Residents have access to three lounge spaces:

A spacious lower-floor lounge and library area

An upper-floor TV lounge

A cosy, quiet corner for peaceful relaxation

The home came under new management in June 2020, and later that year became an Approved Training Centre, achieving full compliance in September 2021 and every year following this.

The Haven is dedicated to maintaining a safe, comfortable, and homely environment while providing high-quality, person-centred care. All dietary needs and personal preferences are accommodated.

Individualised care plans are developed through comprehensive assessments, promoting independence and life skills wherever possible.

The Haven Rest Home is proudly registered with the Hampshire Care Association and is a member of the Skin Care Society, demonstrating a commitment to best practice in care and well-being.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1075
  • Self-Funded Residential Dementia Care: £1050 – £1100
  • RESPITE Self-Funded Residential Care: £1250 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1475

Fee's are dependant on personalised assessment of needs. The Haven accept top up payments and can admit from LA and CCG contracts.

These prices are only a guideline, please contact The Haven to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Sandra Spencer

Person in charge

  • Amy Hall (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS Referrals, LA Referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (0)

Visiting

  • The Home operates an open visiting policy, allowing family and friends to visit residents at any time, day or night. The team kindly ask all visitors to call ahead and sign in upon arrival using the digital e-reception system on the iPad located in the welcome hallway. Staff are always available to assist if any visitor finds this system difficult to use.


    Private spaces are available on request should residents wish to meet visitors in a more private setting.


    Residents may make or receive telephone calls using the Home’s mobile phone or, if available, a personal room line.


    Staff are happy to assist residents with letter writing if required.


    All personal mail is delivered unopened to residents on the day it is received. For residents who are unable to open their mail independently, staff will obtain consent to open it or forward it to a nominated representative. Silver post boxes are available in every resident’s room for mail that the Next of Kin (NOK) or Power of Attorney (POA) would prefer to remain unopened and set aside for them.


    Please note: Visiting arrangements may be subject to change during outbreaks of illness. In such cases, families will be kept fully informed of any updates or restrictions.

Parking

  • Parking is available on the driveway outside The Haven

The Haven Reviews (22)

Total of 22, showing 1-20
9.2

The Haven has a Review Score of 9.2 (9.158) out of 10, based on 4 reviews in the last 2 years. Over all time The Haven has 22 reviews.

Overall Experience

  • 17
  • 4
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Date Published

22
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18

Review from T S (Grandson of Resident) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always had good experiences with the Drayton Rest Care Home. Especially with the staff and it has am excellent security system. The staff are always polite and always seem happy and helpful. I have also seen them even Smile!

Reply from Amy Hall, Registered Manager at The Haven

Thank you for your lovely comments about The Haven Rest Home. We're so pleased you've had positive experiences with our team. It's wonderful to hear that you've found the staff polite, helpful-and even smiling!

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Review from T G (Daughter of Resident) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are all lovely, they respect mum's privacy and dignity at all times. It is reassuring to know that mum is being well cared for by such wonderful, caring people especially as I live at a distance from her. They are quick to contact me if needed and keep me updated with any issues when required.
The set up at the home means mum can meet up with other residents but can also remain in her room if she wishes to.

Reply from Amy Hall, Registered Manager at The Haven

Thank you for your lovely feedback. We're so pleased to hear you feel reassured about your mums care. Respecting her privacy and dignity is very important to us, and were glad the balance of social time and personal space suits her. Well continue to keep you updated and involved. Your kind words mean a great deal to the team thank you.

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Review from Les W (Son of Resident) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my father was excellent. He was well cared for and the staff were very friendly and supportive to both my father and myself. I would recommend The Haven to any prospective resident.

Reply from Amy Hall, Registered Manager at The Haven

Thank you so much for your kind words. Were truly grateful for your feedback and are pleased to hear that your father received excellent care at The Haven. Our team works hard to provide a warm, supportive environment for both residents and their families, so it means a lot to know we made a positive impact during your time with us. Thank you for your recommendation it's the highest compliment we could receive. Wishing you and your family all the very best.

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Review from J H (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is not just a care home for the residents, it is a care home for the family of residents. The manager and her team go over and above to ensure that everyone they come into contact with is treated with respect, dignity, care and above all...love. Thank you.

Reply from Amy Hall, Registered Manager at The Haven

Thank you for such a heartfelt review. Your words beautifully capture what we strive for every day at The Haven not just to provide care for our residents, but to support and embrace their families as part of our community. Its incredibly rewarding to know that our manager and team have made such a meaningful difference. Thank you for your trust, your kindness, and for sharing your experience.

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Review from Michael T (Son of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall in her home, my 99-year-old mother was moved from the hospital into The Haven, initially for a four-week evaluation. To be truthful, at first, Mum was not too keen on being there but after the first two weeks, she warmed to the place and the staff. Unfortunately, due to her advanced
age and prevailing medical conditions, Mum had to stay at The Haven until she passed away peacefully on the 27th of November 2022. The whole family agrees that my mum could not have been in a better place, particularly in her last month when she was bed bound. Throughout her stay, both she and all her visitors were treated with dignity, kindness and compassion. A huge thank you to the manager, carers and other staff for doing a difficult job in such testing times with professionalism and love.

Reply from Amy Hall, Registered Manager at The Haven

Thank you, Michael, for your kind review, it was our pleasure to meet and care for Mum.

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Review from Maureen H (Friend of Resident) published on 5 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of one of the residents. I always look forward to visiting her and I am always made welcome by the friendly staff at The Haven. My friend has been a resident for a number of years and is very happy and settled there. I know she enjoys the activities held there, such as the bingo with the
other residents.

Reply from Amy Hall, Registered Manager at The Haven

Thank you for your review, we will look forward to seeing you at the Christmas Party!

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Review from M G (Daughter of Resident) published on 5 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum started off visiting The Haven at their daycare centre, she went two to three times a week. She always enjoyed the entertainment provided and the food. The staff are very patient and attentive with mum as she has a brain injury and can sometimes be a bit emotional and fixate on things. In September
this year, it was decided that she would become a permanent resident after enjoying their respite services earlier in the year. She has settled into her room really well and the staff cater to her every need in a timely manner and always with mum's happiness and wellbeing at the forefront. The home is clean and welcoming, the rooms a good size with toilet and washing facilities ensuite. Mum has her hair done in the Salon they have there every week by the hairdresser that visits. The management team have been faultless in their advice and support to both us as a family and towards mum. We cannot thank the manager and the whole team enough for making mum's transition to residential care anymore easier.

Reply from Amy Hall, Registered Manager at The Haven

Thank you for your review, as always, it is an absolute pleasure to care for Mum!

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Review from Adam W (Friend of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's grandma, who was like a grandma to all his friends, recently entered The Haven due to health complications which meant she could no longer remain in her home. The staff have made the transition as smooth as possible, the manager was simply faultless, answering all our questions and my adopted
grandma is exceptionally happy with the placement so far. An absolute credit to elderly care.

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Review from Simon B (Son of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring and dedicated staff provided a safe, warm and happy environment for my father during his last year. I wish you had been able to know him when he was in fuller health but glad you were able to enjoy his company and ensure his stay was a happy one. Thank you.

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Review from Graeme C (Son of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mother has been a resident for 3 years now. Standards have improved since she first came here, numerous staff changes in that time but there are a couple of staff that have remained, in some aspect. Always get a good response from the management if I have concerns or need questions answered. The only
issues are small generic ones, which get picked up immediately on discussion. I know the staff are caring though and my mum's welfare is being looked after well. Compared to some homes I've heard about, I feel The Haven is doing everything they can to care for my mother.

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Review from Marina C (Daughter of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to stay at the Haven in July this year - having been in hospital for quite a while in an 'assessment" placing. I realised quite quickly, that the Haven was quite remarkable in that it truly is a family in all sense of the word. The Care Home Manager is so intuitive to the individual needs of
each resident, as are the care staff who really do see that each and every resident has the best of tailored care. I felt so welcomed every time I visited. I miss visiting. What a lovely environment for loved ones to stay in. I just wish my Mum had had longer in their care as I think that her life would have been enriched. Mum had been deteriorating for some time and was no longer safe at home. The Haven gave Mum the care and support she needed but also afforded her the opportunity to be herself and be the best she could be. I felt a huge relief after meeting the manager and the amazing staff that Mum was safe, loved and had her dignity. Wonderful environment. Wish she'd had longer.

Reply from Amy Hall, Registered Manager at The Haven

Thank you so much for sharing your kind words and experience with us at The Haven Rest Home. It was an honour to have cared for your mother and her sparkle will be with us for a long time, with her creativity and craft sets! - thank you again.

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Review from Deborah K (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to The Haven in December 2020, where she remained until her death in April 2021. After a short stay in the hospital, the staff cared for her with kindness and patience until her passing. I cannot thank them enough for their support.

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Review from C H (Son of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's approaching the second anniversary of my mother being at The Haven. The staff are very caring and supportive, even helping with my mother's cat who lives with her. The homes response to the Covid crisis has been exemplary. My mother is happy and contented, which is exactly what I wanted for her.

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Review from J S (Daughter of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a respite stay at The Haven in January. She was so nervous before she arrived, but right from the 1st minute she was welcomed by the wonderful staff and other residents. I cannot praise The Haven enough, the care and attention to Mum, their understanding and support of her visual impairment
were outstanding. Safety and security of residents was top class. Visiting was welcomed and encouraged, I loved seeing Mum so happy and well cared for. The food was delicious, Mum usually eats very little, but tucked into everything on offer. The activities, the friendliness and loving manner of the staff meant the world to Mum and us. We could not be more grateful for the lovely experience she had during her stay. Being visually impaired can affect confidence, but Mum blossomed at The Haven. Thank you all.

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Review from Keith B (Son of Resident) published on 21 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needed respite care for 3 weeks while her husband was in hospital and she couldn't have been looked after any better by The Haven. The facilities and staff were all more than adequate for Mum's particular requirements.

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Review from M H (Grandson of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are always ups and downs in any walk of life, including a care home. You need an extreme amount of care and understanding at all times. The Haven are very positive and understanding toward the future and the care of the patients and I have full trust in all the staff in achieving this. I am very
happy in the knowledge that The Haven is providing all the support my nan needs.

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Review from Sue C (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two years ago, following a bad fall, my mother was admitted to hospital from sheltered accommodation. After several weeks on a dementia ward, she was unable to walk and had withdrawn completely within herself. The staff from the home assessed her, said they would help her regain her confidence and with
gentle, patient encouragement they have - I cannot thank them enough. Food is appetising and as my mother has a small appetite she is given a smaller plate with raised sides to accommodate the slight loss of pare in one arm. She has a pleasant room overlooking the garden and is able to watch the birds and changing seasons. She is safe and happy and says of the carers, those girls always have a smile for you.

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Review from Pat (Daughter of Resident) published on 12 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has happily been part of the “Haven” family for almost four years. Mum was always staunchly anti-retirement home, loving her own home until she had no choice after a fall at home breaking her hip.
The Haven staff made her very welcome on arrival and she has continued to do well and is always
happy and smiling, no different to her nature at home.
There are plenty of activities for those who want to take part but no one is forced to take part.
At 95 years of age, with quite a few health issues, she thinks The Haven is just like being at home but with company. And if our mum is happy then we are happy and reassured too.

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Review from Maudie S (Sister of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother went to the care home in February 2018. He has dementia and many other health problems. He is a difficult person who loses his temper often. All the staff look after him with patience and lots of care. They have got to know him and look after his needs very well. I am happy he is in this
home. He could do with more for his tea though. Tea is very little for a man with diabetes.

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Review from Georgina B (Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Considering I have been a resident for over five years I have been happy. You will see from my answers odd staff members are not up to the job. I do go out to the shops once a week with my son.

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Current Review Score: 9.2 (9.158)

Overview of Review Score

The Review Score of 9.2 (9.158) out of 10 for The Haven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for The Haven is calculated as follows: ( (37 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 46 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for The Haven is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (5)

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David Hall

Job Title: Business Manager

Joined: 2001

David Hall has been involved with The Haven Rest Home for over 20 years and brings nearly 30 years of experience in business. His leadership has guided the modernisation of the home, overseeing improvements in technology, communications, and significant upgrades to the fabric of the building.


David’s personal connection to The Haven is especially meaningful—his own mother is a resident. This unique perspective adds to the strong family ethos that underpins the culture of the home and reinforces the commitment to providing a warm, person-centred environment for all who live here.

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Amy Hall

Job Title: Registered Manager

Joined: 2020

Amy is an experienced Registered Manager with over 14 years in Health and Social Care and 7 years in leadership roles across both Domiciliary and Residential Care settings. Her career in care began at The Haven Rest Home, making her return as Manager both personal and heartfelt.


Amy holds a Level 5 Diploma in Leadership and Management, and brings a strong combination of professional knowledge and compassionate leadership. She is committed to delivering high standards of person-centred care and fostering a positive, inclusive environment for residents and staff alike.


Amy’s connection to The Haven is especially close—her grandmother is a current resident, which brings an added sense of dedication and understanding to her role. This personal perspective strengthens the home’s family-first ethos and commitment to quality care.

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Sascha Sartain

Job Title: Head of Care

Joined: 2015

Sascha joined The Haven Rest Home in 2015 and has become an integral part of the team through her dedication, compassion, and all-round experience. Over the years, she has worked in every area of the home, starting as a kitchen assistant, then taking on roles as domestic staff, a night team member, and a Senior Health Care Support Worker.


Now serving as Head of Care, Sascha brings a deep understanding of the daily workings of the home and the needs of both residents and staff. Her hands-on journey through every role reflects her strong work ethic and commitment to high-quality, person-centred care.


Sascha is a valued leader who continues to support and inspire the care team, ensuring consistency, compassion, and dignity are at the heart of every resident's experience.

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Katie Capes

Job Title: Senior Health Care Support Worker

Joined: 2022

Katie began her career at The Haven Rest Home as an apprentice, and through dedication, compassion, and a strong desire to learn, she has progressed to the role of Senior Health Care Support Worker.


From the very beginning, Katie has shown a natural ability to connect with residents and a deep commitment to providing high-quality care. Her journey through the apprenticeship programme has given her a solid foundation in person-centred care, and her continued growth reflects her passion for supporting others.


Katie is a valued member of the care team, known for her positive attitude, reliability, and the respectful, thoughtful approach she brings to each day.

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Carly Kirven

Job Title: Medication Lead

Joined: 2012

Carly has grown within The Haven Rest Home, starting her journey as a Health Care Support Worker and Night Support Worker. Through her dedication, attention to detail, and calm, compassionate approach, she has progressed into the role of Medication Lead.


With a strong understanding of residents’ individual needs and a thorough knowledge of medication protocols, Carly plays a key role in ensuring safe and effective medication management throughout the home.


Carly is highly respected by both colleagues and residents for her reliability, clinical awareness, and supportive nature. Her progression reflects her commitment to professional development and delivering exceptional care.

Frequently Asked Questions about The Haven

What types of Care is The Haven registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Haven have?

There are 19 Single Rooms.

What are the Facilities & Services at The Haven?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Haven to the centre of Portsmouth?

4.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Haven to verify any information. View our terms and conditions. The Haven has an Enhanced Service - more info.