The Haven Heights Care Home Ltd

I always had good experiences with the Drayton Rest Care Home. Especially with the staff and it has am excellent security system. The staff are always polite and always seem happy and helpful. I have also seen them even Smile!

The carers are all lovely, they respect mum's privacy and dignity at all times. It is reassuring to know that mum is being well cared for by such wonderful, caring people especially as I live at a distance from her. They are quick to contact me if needed and keep me updated with any issues when required. The set up at the home means mum can meet up with other residents but can also remain in her room if she wishes to.

The care given to my father was excellent. He was well cared for and the staff were very friendly and supportive to both my father and myself. I would recommend The Haven to any prospective resident.

This is not just a care home for the residents, it is a care home for the family of residents. The manager and her team go over and above to ensure that everyone they come into contact with is treated with respect, dignity, care and above all...love. Thank you.

Following a fall in her home, my 99-year-old mother was moved from the hospital into The Haven, initially for a four-week evaluation. To be truthful, at first, Mum was not too keen on being there but after the first two weeks, she warmed to the place and the staff. Unfortunately, due to her advanced age and prevailing medical conditions, Mum had to stay at The Haven until she passed away peacefully on the 27th of November 2022. The whole family agrees that my mum could not have been in a better place, particularly in her last month when she was bed bound. Throughout her stay, both she and all her visitors were treated with dignity, kindness and compassion. A huge thank you to the manager, carers and other staff for doing a difficult job in such testing times with professionalism and love.

I am a friend of one of the residents. I always look forward to visiting her and I am always made welcome by the friendly staff at The Haven. My friend has been a resident for a number of years and is very happy and settled there. I know she enjoys the activities held there, such as the bingo with the other residents.

Mum started off visiting The Haven at their daycare centre, she went two to three times a week. She always enjoyed the entertainment provided and the food. The staff are very patient and attentive with mum as she has a brain injury and can sometimes be a bit emotional and fixate on things. In September this year, it was decided that she would become a permanent resident after enjoying their respite services earlier in the year. She has settled into her room really well and the staff cater to her every need in a timely manner and always with mum's happiness and wellbeing at the forefront. The home is clean and welcoming, the rooms a good size with toilet and washing facilities ensuite. Mum has her hair done in the Salon they have there every week by the hairdresser that visits. The management team have been faultless in their advice and support to both us as a family and towards mum. We cannot thank the manager and the whole team enough for making mum's transition to residential care anymore easier.

My friend's grandma, who was like a grandma to all his friends, recently entered The Haven due to health complications which meant she could no longer remain in her home. The staff have made the transition as smooth as possible, the manager was simply faultless, answering all our questions and my adopted grandma is exceptionally happy with the placement so far. An absolute credit to elderly care.

The caring and dedicated staff provided a safe, warm and happy environment for my father during his last year. I wish you had been able to know him when he was in fuller health but glad you were able to enjoy his company and ensure his stay was a happy one. Thank you.

Mother has been a resident for 3 years now. Standards have improved since she first came here, numerous staff changes in that time but there are a couple of staff that have remained, in some aspect. Always get a good response from the management if I have concerns or need questions answered. The only issues are small generic ones, which get picked up immediately on discussion. I know the staff are caring though and my mum's welfare is being looked after well. Compared to some homes I've heard about, I feel The Haven is doing everything they can to care for my mother.

Mum went to stay at the Haven in July this year - having been in hospital for quite a while in an 'assessment" placing. I realised quite quickly, that the Haven was quite remarkable in that it truly is a family in all sense of the word. The Care Home Manager is so intuitive to the individual needs of each resident, as are the care staff who really do see that each and every resident has the best of tailored care. I felt so welcomed every time I visited. I miss visiting. What a lovely environment for loved ones to stay in. I just wish my Mum had had longer in their care as I think that her life would have been enriched. Mum had been deteriorating for some time and was no longer safe at home. The Haven gave Mum the care and support she needed but also afforded her the opportunity to be herself and be the best she could be. I felt a huge relief after meeting the manager and the amazing staff that Mum was safe, loved and had her dignity. Wonderful environment. Wish she'd had longer.

My mother was admitted to The Haven in December 2020, where she remained until her death in April 2021. After a short stay in the hospital, the staff cared for her with kindness and patience until her passing. I cannot thank them enough for their support.

It's approaching the second anniversary of my mother being at The Haven. The staff are very caring and supportive, even helping with my mother's cat who lives with her. The homes response to the Covid crisis has been exemplary. My mother is happy and contented, which is exactly what I wanted for her.

My mum had a respite stay at The Haven in January. She was so nervous before she arrived, but right from the 1st minute she was welcomed by the wonderful staff and other residents. I cannot praise The Haven enough, the care and attention to Mum, their understanding and support of her visual impairment were outstanding. Safety and security of residents was top class. Visiting was welcomed and encouraged, I loved seeing Mum so happy and well cared for. The food was delicious, Mum usually eats very little, but tucked into everything on offer. The activities, the friendliness and loving manner of the staff meant the world to Mum and us. We could not be more grateful for the lovely experience she had during her stay. Being visually impaired can affect confidence, but Mum blossomed at The Haven. Thank you all.

Mum needed respite care for 3 weeks while her husband was in hospital and she couldn't have been looked after any better by The Haven. The facilities and staff were all more than adequate for Mum's particular requirements.

There are always ups and downs in any walk of life, including a care home. You need an extreme amount of care and understanding at all times. The Haven are very positive and understanding toward the future and the care of the patients and I have full trust in all the staff in achieving this. I am very happy in the knowledge that The Haven is providing all the support my nan needs.

Two years ago, following a bad fall, my mother was admitted to hospital from sheltered accommodation. After several weeks on a dementia ward, she was unable to walk and had withdrawn completely within herself. The staff from the home assessed her, said they would help her regain her confidence and with gentle, patient encouragement they have - I cannot thank them enough. Food is appetising and as my mother has a small appetite she is given a smaller plate with raised sides to accommodate the slight loss of pare in one arm. She has a pleasant room overlooking the garden and is able to watch the birds and changing seasons. She is safe and happy and says of the carers, those girls always have a smile for you.

At 95 years of age, with quite a few health issues, she thinks The Haven is just like being at home but with company. And if our mum is happy then we are happy and reassured too.

My brother went to the care home in February 2018. He has dementia and many other health problems. He is a difficult person who loses his temper often. All the staff look after him with patience and lots of care. They have got to know him and look after his needs very well. I am happy he is in this home. He could do with more for his tea though. Tea is very little for a man with diabetes.

Considering I have been a resident for over five years I have been happy. You will see from my answers odd staff members are not up to the job. I do go out to the shops once a week with my son.