Fee's are dependant on personalised assessment of needs. The Haven accept top up payments and can admit from LA and CCG contracts.
These prices are only a guideline, please contact The Haven to find out the exact price for your requirements.
The Home operates an open visiting policy, allowing family and friends to visit residents at any time, day or night. The team kindly ask all visitors to call ahead and sign in upon arrival using the digital e-reception system on the iPad located in the welcome hallway. Staff are always available to assist if any visitor finds this system difficult to use.
Private spaces are available on request should residents wish to meet visitors in a more private setting.
Residents may make or receive telephone calls using the Home’s mobile phone or, if available, a personal room line.
Staff are happy to assist residents with letter writing if required.
All personal mail is delivered unopened to residents on the day it is received. For residents who are unable to open their mail independently, staff will obtain consent to open it or forward it to a nominated representative. Silver post boxes are available in every resident’s room for mail that the Next of Kin (NOK) or Power of Attorney (POA) would prefer to remain unopened and set aside for them.
Please note: Visiting arrangements may be subject to change during outbreaks of illness. In such cases, families will be kept fully informed of any updates or restrictions.
Parking is available on the driveway outside The Haven
The Haven has a Review Score of 9.2 (9.158) out of 10, based on 4 reviews in the last 2 years. Over all time The Haven has 22 reviews.
Review from Malcolm S (Son of Resident) published on 15 December 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tony B (Son of Resident) published on 15 December 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.2 (9.158) out of 10 for The Haven is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.783 for The Haven is calculated as follows: ( (37 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 46 Ratings = 4.783
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.375 Points relating to the number of positive Reviews for The Haven is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 4 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Mar 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Business Manager
Joined: 2001
David Hall has been involved with The Haven Rest Home for over 20 years and brings nearly 30 years of experience in business. His leadership has guided the modernisation of the home, overseeing improvements in technology, communications, and significant upgrades to the fabric of the building.
David’s personal connection to The Haven is especially meaningful—his own mother is a resident. This unique perspective adds to the strong family ethos that underpins the culture of the home and reinforces the commitment to providing a warm, person-centred environment for all who live here.
Job Title: Registered Manager
Joined: 2020
Amy is an experienced Registered Manager with over 14 years in Health and Social Care and 7 years in leadership roles across both Domiciliary and Residential Care settings. Her career in care began at The Haven Rest Home, making her return as Manager both personal and heartfelt.
Amy holds a Level 5 Diploma in Leadership and Management, and brings a strong combination of professional knowledge and compassionate leadership. She is committed to delivering high standards of person-centred care and fostering a positive, inclusive environment for residents and staff alike.
Amy’s connection to The Haven is especially close—her grandmother is a current resident, which brings an added sense of dedication and understanding to her role. This personal perspective strengthens the home’s family-first ethos and commitment to quality care.
Job Title: Head of Care
Joined: 2015
Sascha joined The Haven Rest Home in 2015 and has become an integral part of the team through her dedication, compassion, and all-round experience. Over the years, she has worked in every area of the home, starting as a kitchen assistant, then taking on roles as domestic staff, a night team member, and a Senior Health Care Support Worker.
Now serving as Head of Care, Sascha brings a deep understanding of the daily workings of the home and the needs of both residents and staff. Her hands-on journey through every role reflects her strong work ethic and commitment to high-quality, person-centred care.
Sascha is a valued leader who continues to support and inspire the care team, ensuring consistency, compassion, and dignity are at the heart of every resident's experience.
Job Title: Senior Health Care Support Worker
Joined: 2022
Katie began her career at The Haven Rest Home as an apprentice, and through dedication, compassion, and a strong desire to learn, she has progressed to the role of Senior Health Care Support Worker.
From the very beginning, Katie has shown a natural ability to connect with residents and a deep commitment to providing high-quality care. Her journey through the apprenticeship programme has given her a solid foundation in person-centred care, and her continued growth reflects her passion for supporting others.
Katie is a valued member of the care team, known for her positive attitude, reliability, and the respectful, thoughtful approach she brings to each day.
Job Title: Medication Lead
Joined: 2012
Carly has grown within The Haven Rest Home, starting her journey as a Health Care Support Worker and Night Support Worker. Through her dedication, attention to detail, and calm, compassionate approach, she has progressed into the role of Medication Lead.
With a strong understanding of residents’ individual needs and a thorough knowledge of medication protocols, Carly plays a key role in ensuring safe and effective medication management throughout the home.
Carly is highly respected by both colleagues and residents for her reliability, clinical awareness, and supportive nature. Her progression reflects her commitment to professional development and delivering exceptional care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Haven to verify any information. View our terms and conditions. The Haven has an Enhanced Service - more info.
