The Haven Heights Care Home Ltd is a family-run care setting that has proudly served the local community since 1982. The home has been modernised and extended over the years and is fully accessible across both floors via a passenger lift, allowing residents to enjoy all areas safely and independently.
On-site parking is available for visitors, and a large, well-maintained rear garden provides a peaceful outdoor space for residents to enjoy...
Care Provided by The Haven Heights Care Home Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 20 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,350 - £1,350
- Self-Funded Residential Dementia Care: £1,400 - £1,450
- RESPITE Self-Funded Residential Care: £1,400 - £1,500
- RESPITE Self-Funded Residential Dementia Care: £1,450 - £1,550
Fee's are dependant on personalised assessment of needs. The Haven accept top up payments and can admit from LA and CCG contracts.
Contact The Haven Heights Care Home Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Haven Heights Care Home
- Private Owned
Person in charge
- Amy Hall (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
- Number of floors: 1
Room Information
- Single Rooms (19)
Visiting
- The Home operates an open visiting policy, allowing family and friends to visit residents at any time, day or night. The team kindly ask all visitors to call ahead and sign in upon arrival using the digital e-reception system on the iPad located in the welcome hallway. Staff are always available to assist if any visitor finds this system difficult to use. Private spaces are available on request should residents wish to meet visitors in a more private setting. Residents may make or receive telephone calls using the Home’s mobile phone or, if available, a personal room line. Staff are happy to assist residents with letter writing if required. All personal mail is delivered unopened to residents on the day it is received. For residents who are unable to open their mail independently, staff will obtain consent to open it or forward it to a nominated representative. Silver post boxes are available in every resident’s room for mail that the Next of Kin (NOK) or Power of Attorney (POA) would prefer to remain unopened and set aside for them. Please note: Visiting arrangements may be subject to change during outbreaks of illness. In such cases, families will be kept fully informed of any updates or restrictions.
Parking
- Parking is available on the driveway outside The Haven
The Haven Heights Care Home Ltd Reviews (22)
The Haven Heights Care Home Ltd has a Review Score of 9.2 (9.158) out of 10, based on 4 reviews in the last 2 years.
Over all time The Haven Heights Care Home Ltd has 22 reviews.
I have always found the staff helpful and friendly at all levels, showing kindness to my mother who can be a complicated complex person. My mother is very happy at The Haven.
Very friendly and homely.
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest ReportBed Vacancies
Please contact us for latest vacancies.
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Meet the Team (4)
Amy is an experienced Registered Manager with over 14 years in Health and Social Care and 7 years in leadership roles across both Domiciliary and Residential Care settings. Her career in care began at The Haven Rest Home, making her return as Manager both personal and heartfelt.
Amy holds a Level 5 Diploma in Leadership and Management, and brings a strong combination of professional knowledge and compassionate leadership. She is committed to delivering high standards of person-centred care and fostering a positive, inclusive environment for residents and staff alike.
Amy’s connection to The Haven is especially close—her grandmother is a current resident, which brings an added sense of dedication and understanding to her role. This personal perspective strengthens the home’s family-first ethos and commitment to quality care.
Sascha joined The Haven Rest Home in 2015 and has become an integral part of the team through her dedication, compassion, and all-round experience. Over the years, she has worked in every area of the home, starting as a kitchen assistant, then taking on roles as domestic staff, a night team member, and a Senior Health Care Support Worker.
Now serving as Head of Care, Sascha brings a deep understanding of the daily workings of the home and the needs of both residents and staff. Her hands-on journey through every role reflects her strong work ethic and commitment to high-quality, person-centred care.
Sascha is a valued leader who continues to support and inspire the care team, ensuring consistency, compassion, and dignity are at the heart of every resident's experience.
Katie began her career at The Haven Rest Home as an apprentice, and through dedication, compassion, and a strong desire to learn, she has progressed to the role of Senior Health Care Support Worker.
From the very beginning, Katie has shown a natural ability to connect with residents and a deep commitment to providing high-quality care. Her journey through the apprenticeship programme has given her a solid foundation in person-centred care, and her continued growth reflects her passion for supporting others.
Katie is a valued member of the care team, known for her positive attitude, reliability, and the respectful, thoughtful approach she brings to each day.
Carly has grown within The Haven Rest Home, starting her journey as a Health Care Support Worker and Night Support Worker. Through her dedication, attention to detail, and calm, compassionate approach, she has progressed into the role of Medication Lead.
With a strong understanding of residents’ individual needs and a thorough knowledge of medication protocols, Carly plays a key role in ensuring safe and effective medication management throughout the home.
Carly is highly respected by both colleagues and residents for her reliability, clinical awareness, and supportive nature. Her progression reflects her commitment to professional development and delivering exceptional care.
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