Dapplemere

Shepherd's Lane, Chorleywood, Rickmansworth WD3 5HA
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9.5 38 Reviews
  • Dapplemere, Rickmansworth
For the past 25 years Dapplemere has provided for the needs of the elderly with the philosophy of running a family home. Professionals ensure that rights and independence of residents are respected at all times and that they receive the necessary attention and service in the most professional manner.

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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 22 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1200 – £1400
  • Self-Funded Nursing Care: £1300 – £1500
  • Self-Funded Nursing Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1400
  • RESPITE Self-Funded Nursing Care: £1200 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1200 – £1500

Fees are based on a needs assessment and will vary from person to person. The stated fees are intended to be a guide price and we encourage you to contact the manager to a more in-depth discussion.

These prices are only a guideline, please contact Dapplemere to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Patricia Thurbon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (22)

Dapplemere Reviews (38)

Total of 38, showing 21-38
9.5

Dapplemere has a Review Score of 9.5 (9.543) out of 10, based on 11 reviews in the last 2 years. Over all time Dapplemere has 38 reviews.

Overall Experience

  • 24
  • 13
  • 1
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Date Published

38
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5
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27

Review from Dipak M (Son of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Dapplemere in November 2022. At first she was unsure of the change. But the staff were welcoming and went above and beyond to help settle her in. Since then, she has gained a healthy amount of weight, she enjoys all her meals and rarely leaves an empty plate! She is not mobile but this
does not stop the activities person from visiting her in her room and making sure she isn't forgotten. They even take into account her Indian heritage and culture when planning activities. The entire team treat her with respect and care and this is what you would ask for. Never have I ever felt so happy and when relatives visit they have all said how welcoming everyone is and how well she is looked after. Thank you to the entire team, the managers, the nurses, the care staff, the catering and the facilities team, thank you for taking care of her as if she was your own mother.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you so much for your kind words, Mum is a pleasure to care for.
Trisha

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Review from Jill K (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had palliative care in November 2022 at this home. The empathy and professional care he received was extremely good, after a bad time he had previously with another care company. The staff are so caring and treat all clients and families with love. The manager, you have a huge heart, and we
thank you for your compassion and dedication. Would recommend this warm, cosy, caring home.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you Jill for your lovely comments, it was a pleasure caring for your father.

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Review from S B (Son of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Dapplemere for respite care after being in the hospital. She had a lovely room with access to the garden. She was incredibly well looked after, and we cannot praise the staff highly enough. They were very flexible and accommodating to my mother's needs and even let her dog visit
whenever necessary! We wouldn't hesitate to use Dapplemere again should the need arise.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you for your review; very much appreciated. Your mother was a pleasure to look after.

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Review from Michael B (Son of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Dapplemere for about four years now. I have commented before about how pleased I was with the care he receives. It is his home and that is the most important quality that the excellent manager and staff bring to Dad's daily life.
Not only that, the food is great!
But I wanted
to write about a recent development: the appointment of an activities manager.
She has really made a difference. The activities are personally tailored and engage the residents. I have no doubt that my dad's brighter mood is significantly due to the fact that his mind is much more active. As a retired professional musician, he enjoys the live music too.
Caring for the body is one thing... but caring for the mind is just as important, and these new activities are really good news.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you, Michael, for your wonderful comments. I will pass this on to our activities. Much appreciated.
Thank you.

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Review from Jane W (Niece of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Dapplemere for nearly three years. We have always been impressed with the care and kindness she has received from all members of staff. They go out of their way to do the important little things which make a real difference to her happiness. Since being at Dapplemere she has become
far more sociable and open to new experiences. Having a cat as a resident is just the icing on the cake! We always enjoy our visits to see her, usually sitting in the garden with tea and biscuits and watching the red kites. Despite living hundreds of miles away from her, and wanting to see her more often, we have decided nowhere else could be as suited to her as Dapplemere. It's a very special place and the staff are a real cut above.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you for your lovely feedback, very much appreciated.
Trisha

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Review from Alison H (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere is always calm and the staff are kind, caring and patient with my dad. The food provided is excellent and we are pleased to see that a new activities coordinator has joined the staff team.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you for your feedback Alison and your kind words.
Trisha

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Review from Marion S (Wife of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This small home has a friendly, family and caring atmosphere. Overall, all-round care for my husband has been excellent with plenty of good food. Staff always treat him with kindness and respectful dignity. I feel cared for as well. Any issues I have raised have been addressed appropriately.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you very much for your review and your kind words.

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Review from P C (Husband of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Externally, as you arrive it is not encouraging. The building is old and adopted and low ceilings and narrow walkways with different levels. The rooms and everywhere is clean and tidy. The food is very good and the staff are excellent, friendly, polite, helpful and easy to get on with. The noises and
smells are just like a normal home, very good.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you for your feedback, much appreciated. We are looking at updating the home.

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Review from S B (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care has been received for over eleven years.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you very much for your feedback. Very much appreciated. Trisha

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Review from Lynn S (Daughter of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in Dapplemere since 2020. As a family we have found the staff very helpful and caring and are very satisfied she is treated well.

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Review from Margaret F (Wife of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very caring and understanding of my husband's condition. He is made as comfortable as possible. He gets the help he needs to eat and drink. The food is very good.

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Review from Lorna B (Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff worked very hard and tirelessly to make Valentine's Day special for us. Nothing was too much trouble. The food was fantastic - 5 stars! The carers make us feel they respect us and treat us like normal, mentally competent folk. They listen to us, consult us and discuss any worries or problems
and give good sound advice. I feel like I am in my second loving family. We are kept well informed of any changes and made to feel our opinion counts.

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Review from Sharon K (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, helpful and kind staff. Since the end of 2021, the home has been under new management and has improved dramatically.

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Review from D H (Son of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, over the last year or so the care has been good, they do seem understaffed though, especially at weekends.

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Review from M D (Son of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother feels safe and happy ay Dapplemere. Her room is lovely and looks out onto a nice garden. She says the staff are kind and the food is good. There doesn't seem to be many activities for residents but maybe that is partly due to Covid-19.

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Review from Linda R (Sister-in-law of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the treatment and care that has been shown to my brother-in-law.

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Review from L C (Goddaughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother stayed at Dapplemere for several weeks in early 2021. She was content here and stated that the food was very tasty. The staff here were exceptional. I cannot say enough regarding their genuine care and attention. I'd like to send special thanks to the staff.

Reply from Patience Mvubu, Group Quality Assurance and Compliance Manager at Dapplemere

Good afternoon. Thank you so much for such kind words. I'm so glad your Godmother enjoyed her stay with us. I will relay this message to the team. Kind regards.

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Review from Stephanie S (Daughter of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother is 88 and moved into Dapplemere in 2011 and has been very happy there. We are moving her only because the immediate family has relocated 80 miles away. Right from the start, the staff have shown nothing but kindness and love to her, which is all that matters. Flash homes and glitzy buildings
are not worth the money if the care isn't up to standard and we have never seen or heard of any cause for concern for my mother or any other resident. She will miss her carers and we will all be sorry to say goodbye to them.

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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Dapplemere is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.543 for Dapplemere is calculated as follows: ( (86 Excellents x 5) + (28 Goods x 4) + (11 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 127 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dapplemere is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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