Dapplemere

Although Dapplemere is out of the way, small and quirky. It needs some tender loving care regarding decoration. Clean and tidy. Most of the cares have excellent skills in looking after residents. However, it is really necessary to put your caring skills onto residents and take their needs into consideration, their way and not yours. Management needs to improve their listening skills and not poo-hoo what the residents are saying. Unfortunately, you cannot run a care home on a shoestring budget.

Outstanding treatment and support for my brother-in-law from all members of staff at Dapplemere.

The staff are kind, attentive and obviously have my mother-in-law's best interests at heart, we couldn't be happier.

My father was a resident at Dappemere for four years. He died there in February. I cannot praise all the staff highly enough for the level of care and kindness they showed him and us, the family, especially in his last few days. A brilliant home with a brilliant manager. All the staff contribute to the high level of care and warm, friendly atmosphere. A very big thank you.

Mum moved to Dapplemere in November 2022. At first she was unsure of the change. But the staff were welcoming and went above and beyond to help settle her in. Since then, she has gained a healthy amount of weight, she enjoys all her meals and rarely leaves an empty plate! She is not mobile but this does not stop the activities person from visiting her in her room and making sure she isn't forgotten. They even take into account her Indian heritage and culture when planning activities. The entire team treat her with respect and care and this is what you would ask for. Never have I ever felt so happy and when relatives visit they have all said how welcoming everyone is and how well she is looked after. Thank you to the entire team, the managers, the nurses, the care staff, the catering and the facilities team, thank you for taking care of her as if she was your own mother.

My father had palliative care in November 2022 at this home. The empathy and professional care he received was extremely good, after a bad time he had previously with another care company. The staff are so caring and treat all clients and families with love. The manager, you have a huge heart, and we thank you for your compassion and dedication. Would recommend this warm, cosy, caring home.

My mother stayed at Dapplemere for respite care after being in the hospital. She had a lovely room with access to the garden. She was incredibly well looked after, and we cannot praise the staff highly enough. They were very flexible and accommodating to my mother's needs and even let her dog visit whenever necessary! We wouldn't hesitate to use Dapplemere again should the need arise.

Caring for the body is one thing... but caring for the mind is just as important, and these new activities are really good news.

My aunt has been at Dapplemere for nearly three years. We have always been impressed with the care and kindness she has received from all members of staff. They go out of their way to do the important little things which make a real difference to her happiness. Since being at Dapplemere she has become far more sociable and open to new experiences. Having a cat as a resident is just the icing on the cake! We always enjoy our visits to see her, usually sitting in the garden with tea and biscuits and watching the red kites. Despite living hundreds of miles away from her, and wanting to see her more often, we have decided nowhere else could be as suited to her as Dapplemere. It's a very special place and the staff are a real cut above.

The atmosphere is always calm and the staff are kind, caring and patient with my dad. The food provided is excellent and we are pleased to see that a new activities coordinator has joined the staff team.

This small home has a friendly, family and caring atmosphere. Overall, all-round care for my husband has been excellent with plenty of good food. Staff always treat him with kindness and respectful dignity. I feel cared for as well. Any issues I have raised have been addressed appropriately.

Externally, as you arrive it is not encouraging. The building is old and adopted and low ceilings and narrow walkways with different levels. The rooms and everywhere is clean and tidy. The food is very good and the staff are excellent, friendly, polite, helpful and easy to get on with. The noises and smells are just like a normal home, very good.

Good care has been received for over eleven years.

My mother has been a resident in Dapplemere since 2020. As a family we have found the staff very helpful and caring and are very satisfied she is treated well.

I find the staff very caring and understanding of my husband's condition. He is made as comfortable as possible. He gets the help he needs to eat and drink. The food is very good.

All the staff worked very hard and tirelessly to make Valentine's Day special for us. Nothing was too much trouble. The food was fantastic - 5 stars! The carers make us feel they respect us and treat us like normal, mentally competent folk. They listen to us, consult us and discuss any worries or problems and give good sound advice. I feel like I am in my second loving family. We are kept well informed of any changes and made to feel our opinion counts.

Friendly, helpful and kind staff. Since the end of 2021, the home has been under new management and has improved dramatically.

Generally, over the last year or so the care has been good, they do seem understaffed though, especially at weekends.

My mother feels safe and happy ay Dapplemere. Her room is lovely and looks out onto a nice garden. She says the staff are kind and the food is good. There doesn't seem to be many activities for residents but maybe that is partly due to Covid-19.

We have been very happy with the treatment and care that has been shown to my brother-in-law.