Quantum Care Ltd, Windhill, Bishop's Stortford CM23 2NF
Elmhurst is a Bishop Stortford elderly care home that is divided into four separate units purpose-built to provide a versatile care service depending on the level of care each individual requires.
While being a secure and hygienic facility, Elmhurst's team of highly-qualified individuals strive to enable residents to achieve enjoyable lifestyles, through a selection of activity programmes, trips and entertainments, while also providing a wide choice of healthy diets.
Management have a flexible pets policy, with prior arrangement enabling many who are moving into care to keep their pets, while cultural and religious differences are also welcome and catered for.
Group: Quantum Care Ltd
Person in charge: Millie Mojzisova (Home Manager)
Local Authority / Social Services: Hertfordshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 61 Service Users
Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 61
Rooms with ensuite WC: 61
Weekly Charges Guide: Personal Care Single from £870 (These prices are only a guideline, please contact Elmhurst to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Open visiting hours
Latest Care Quality Commission* Report on Elmhurst: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Elmhurst has a Review Score of 6.5 (6.541)
The Review Score of 6.5 (maximum of 10) for Elmhurst is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Elmhurst in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Elmhurst is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.541 Points relating to the number of positive Reviews for Elmhurst is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12.2 Target = 0.082 , then divided by 2 = 0.041
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Mary P (Wife of Resident) on Thursday 7 January 2016. Relates to December 2015.
My husband has had Alzheimer's for the past fifteen years. I looked after him for fourteen years. I always said I would never let him to go into care. But, in the end I just had to let him go. I have no regrets at all. He is now in Elmhurst Residential Care. It has made a huge difference. He is always clean and also he is so content. I couldn't give him the sort of care he needs. I will always be grateful to the carers at Elmhurst.
How likely would you be to recommend Elmhurst? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Job Title: Registered Home Manager
Donna Masson is the Home Manager of Elmhurst, and has over 15 years’ experience in caring for older people in both residential and nursing settings. She first trained as a Nurse in Scotland in the 1980’s and ensures her skills and experience is updated so that she can remain and continue being a Registered Nurse. Donna feels that she has a good mix of skills and experiences in care and business to further develop the Home, and support the Residents, families and staff alike.
Donna has completed the NVQ 4 Business Managers Module. She also gained a City and Guild 1-2 Core Counselling skills in Bereavement to assist her with supporting families through difficult times.