Elmhurst

Quantum Care Ltd, Windhill, Bishop's Stortford CM23 2NF

Elmhurst is a Bishop Stortford elderly care home that is divided into four separate units purpose-built to provide a versatile care service depending on the level of care each individual requires.

While being a secure and hygienic facility, Elmhurst's team of highly-qualified individuals strive to enable residents to achieve enjoyable lifestyles, through a selection of activity programmes, trips and entertainments, while also providing a wide choice of healthy diets.

Management have a flexible pets policy, with prior arrangement enabling many who are moving into care to keep their pets, while cultural and religious differences are also welcome and catered for.

Group: Quantum Care Ltd

Person in charge: Ludmila Mojzisova (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 61

Rooms with ensuite WC: 61

Fees information:

Personal Care Single from £914 - this price is only a guideline, a final price will be provided following a needs assessment carried out by the home's management team.

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

Open visiting hours

Latest Care Quality Commission* Report on Elmhurst: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Elmhurst is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Elmhurst in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.617 for Elmhurst is calculated as follows: ( (73 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 107 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.656 Points relating to the number of positive Reviews for Elmhurst is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12.2 Target = 0.656

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Elmhurst has a Review Score of 9.3 (9.273) from 9 Reviews


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elmhurst?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elmhurst

  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Have been visiting Elmhurst for approximately 3 months now 3/4 times a week. Have found it to be welcoming, friendly and the residents extremely happy and taken care of. I would recommend Elmhurst to everyone. It's clean, comfortable and a joy to be in. The carers are lovely and give their all to everyone.

How likely would you be to recommend Elmhurst? Extremely Likely

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Average Rating:   5 out of 5

I am very happy with my mother's progress since she has been at Elmhurst the past three months, her appetite has really improved, no wonder the food is excellent. The staff are extremely caring and thoughtful, nothing is too much for them. It's a pleasure to see her settling in nicely. I would recommend Elmhurst to anyone wanting a caring and homely place for their loved ones.

How likely would you be to recommend Elmhurst? Extremely Likely

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Average Rating:   5 out of 5

Our uncle has been a resident at Elmhurst for 4 years and always received excellent care there. We recently stayed with him for 6 days as he approached end of life and we were so impressed with the loving care and attention given to him. He was treated with kindness, dignity and respect and we too were treated with huge compassion and empathy that made a very difficult time easier to bear. We cannot thank the staff enough for everything they have done.

How likely would you be to recommend Elmhurst? Extremely Likely

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Average Rating:   4.8 out of 5

Since my uncle moved to Elmhurst, Bishop's Stortford, we have found the home and staff very friendly and welcoming. The home is bright, sunny with a homely feel, whilst maintaining a safe and secure environment. Being able to bring some of his own belongings to furnish his room, really helped in making the move and transition less stressful. Staff are always there to help my uncle but they also gently encourage him to maintain some independence wherever possible.

How likely would you be to recommend Elmhurst? Extremely Likely

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Average Rating:   4.7 out of 5

I am very satisfied with the standard of care, cleanliness, hygiene, meals and clerical admin, that is provided by Elmhurst care home. The staff all seem well motivated and my father says(if he is in a good mood !) that he likes being at Elmhurst.

How likely would you be to recommend Elmhurst? Likely

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Average Rating:   4.1 out of 5

The care, expertise and devotion of the staff is very high given the overall number of carers which could be increased.

Many of the residents become fond of carers whose patients show vocation in almost all cases.

I like the overall relationship with management and staff. The is a need for much greater occupational activity to stimulate residents.

How likely would you be to recommend Elmhurst? Likely

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Average Rating:   3.8 out of 5

My wife has received excellent care over 5 years (dementia unit). My visits to be with her have been very welcoming and helpful. Since over the period I have probably made over 1,000 visits and has been a happy time. I have enjoyed the catering and had many menus with her.

How likely would you be to recommend Elmhurst? Extremely Likely

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Average Rating:   4.3 out of 5

My mother received constant care and love from all carers. They all know her and knew whether she had eaten or slept well without referring to notes. I was always welcome at any time of the day and night and often witnessed a carer with a gentle arm around my Mum's shoulders or giving her a kiss. I have recommended this home and I am happy to continue to do so. They all made a very upsetting time much easier to deal with. My mother was a resident for more than 4 years.

How likely would you be to recommend Elmhurst? Extremely Likely

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Average Rating:   5 out of 5

My husband has had Alzheimer's for the past fifteen years. I looked after him for fourteen years. I always said I would never let him to go into care. But, in the end I just had to let him go. I have no regrets at all. He is now in Elmhurst Residential Care. It has made a huge difference. He is always clean and also he is so content. I couldn't give him the sort of care he needs. I will always be grateful to the carers at Elmhurst.

How likely would you be to recommend Elmhurst? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 21 May 2018

2 Dementia Care

Awards / Recognitions

There are currently no awards/recognitions posted yet for Elmhurst

Job Vacancies

Staff Profiles

No image found

Ludmila Mojzisova

Job Title: Registered Home Manager

Description:

Specialisms
Ludmila Mojzisova is the Home Manager of Elmhurst.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Elmhurst