Strathmore Lodge

2 Hall Place Gardens, St Albans AL1 3SP
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9.7 18 Reviews
  • Strathmore Lodge, St Albans
Strathmore Lodge has been providing care services to the local community for over 40 years, ideally located very close to all the major amenities of St Albans City, yet still in a quiet, leafy and peaceful residential road.

Strathmore Lodge is uniquely small, independent, friendly, warm and welcoming with 19 en-suite bedrooms, many of which have walk-in wet rooms and all rooms are individually decorated.

Strathmore Lodge works under a philosophy of care that dictates that all residents are individuals, shall live in a safe and comfortable environment, where they are all treated with respect and equality, irrespective of their needs and backgrounds and in an environment of trust, familiarity and warmth all of which is enveloped in a culture of openness and can-do attitude.

They believe it’s extremely important to promote independence and understand that all of their residents should be treated as individuals. Therefore, every person living at Strathmore Lodge has a plan of care designed around their requirements and preferences, enabling them choice in all aspects of their daily routine. The home also welcomes regular visits from friends and family.

As a care home, residents are at the heart of what they do. Being in St Albans, they provide lovely surroundings for their residents so they can feel relaxed. The homely environment makes residents feel at ease, knowing they are being cared for.

As a home away from home, they offer privacy, enjoyment, companionship and convenience for all who choose to live at Strathmore Lodge.

Strathmore Lodge is one of Hertfordshire’s leading homes known for its high quality of care, professionalism and can-do attitude all in a warm, homely and friendly environment. Staff provide round the clock care and take residents' independence and wellbeing with the utmost importance.

Strathmore Lodge offers both long term residential care and short stay respite care.
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Care Provided by Strathmore Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1350
  • Self-Funded Residential Dementia Care: £1200 – £1350
  • RESPITE Self-Funded Residential Care: £1200 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1350

These fees are a guideline and are based on the room type/size.

These prices are only a guideline, please contact Strathmore Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • ODK Care Hotels Ltd

Person in Charge

  • Jason Ball (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (2)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • There are no visiting restrictions.


    Strathmore Lodge asksthat you refrain from visiting, if you are unwell or have any illnesses such as vomiting and/or diarrhoea, coughs, colds or flu-like symptoms and any infectious conditions e.g. chicken pox, mumps etc. Or if you have been in touch with anybody who has had any of those illnesses or symptoms in the past 3 days.

Parking

  • Strathmore Lodge have private off-road parking at the front of the care home for 10+ cars

Strathmore Lodge Reviews (18)

9.7

Strathmore Lodge has a Review Score of 9.7 (9.706) out of 10, based on 9 reviews in the last 2 years.
Over all time Strathmore Lodge has 18 reviews.

Overall Experience
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Total of 18, showing 1-18
Review from Paul T (Son of Resident) published on 16 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum thoroughly enjoyed her time at Strathmore Lodge it really is an excellent home, we really couldn't ask for anything more. The staff are considerate, caring and friendly, looking after the residents, making sure that they are treated with dignity and respect, allowing them to feel completely at home.
Communication from the staff as well as other staff members is great, via personal and group messaging, nothing is too much trouble for them.
We were always warmly welcomed when we visited, turning up unannounced was never a problem, especially as in later years as we travelled from over 200 miles away to visit her.
Sadly Mum recently passed away and the staff showed enormous care and compassion to us which was greatly appreciated at such a sad time.
Thank you again to all at Strathmore Lodge for the years of care and friendship you gave to Mum.
Reply from Jason Ball, Registered Manager at Strathmore Lodge
Thank you very much for your kind words, which I will share with all our staff. It has been a pleasure to have your Mum living here with us and she will be sadly missed by all, but we will also have…read more
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Review from Kevin D (Son of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Strathmore Lodge provides an excellent level of service and care. The manager and another staff member take a close interest in residents, staff and visitors and have built a very welcoming culture that goes out of its way to provide a happy and relaxed atmosphere. The staff treat the residents with
care and dignity, and regular events and activities are arranged for them. The food is very good and tailored to meet the needs of each of the residents. My mother has been a happy resident for coming up to three years, and she loves the regular activities, as well as the opportunity to get out in the beautiful garden when the weather permits. My mother could not be happier, and I would have no hesitation in recommending Strathmore Lodge.
Reply from Jason Ball, Registered Manager at Strathmore Lodge
Kevin, thank you for your kind words and taking the time to complete this review. Moving into a care home can be a very difficult decision for all, but us all working together with your mum at the…read more
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Review from Richard L (Son of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were making difficult decisions about long term care for my mother and what was right for her. Strathmore Lodge was highly recommended by friends whose mother was already a resident. We visited a number of care homes around St Albans. Most were larger and felt like a cross between a hotel and a
hospital. Strathmore Lodge felt less clinical and more homely. The staff are all very friendly, caring and considerate and conscientious. The manager is always responsive and approachable and does what he says. I thought it was going to be difficult with my mother in a care home and would always question whether it is the right thing, but have realised that being in a caring home like Strathmore Lodge it is the best thing in the circumstances. She is well looked after and cared for. The staff are all friendly and welcoming. Strathmore Lodge has a regular nurse visit, and doctor when needed, from the nearby surgery, which has been good and reassuring to know.
Reply from Jason Ball, Registered Manager at Strathmore Lodge
Thank you for taking the time to complete the review. Your comments and review mean a lot to us and help to identify areas of improvement. It is also very heartening to receive the positive feedback…read more
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Review from Robert N (Son-in-law of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
An outstanding care home from home. My mother-in-law was very happy in her time with Strathmore Lodge. Caring customer service is at the heart of what the Strathmore team provide and this applies to all staff, efficiently and warmly managed by the manager and deputy manager.
Reply from Jason Ball, Registered Manager at Strathmore Lodge
Hi, thank you for your kind words and taking the time to complete this review. All our carers are great and caring. Having a low turnover of staff and not using agency for many years really helps to…read more
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Review from C C (Daughter of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been living at Strathmore Lodge for some years now and is very much at home. Over those years she has met some lovely new friends and the carers are wonderful with her, even when she is having a growl! The art and craft activities are great and even with failing eye sight they make sure
there are nice singalongs and quizzes and communal films to keep the residents all going during the day. We call it her care hotel as she has amazing attention and lovely meals. The owner/managers run it very much as a family oriented home and are also part of everything. Communication is easy and responsive and they react quickly to any queries or suggestions. In fact, I will have my name down when the time comes!
Reply from Jason Ball, Registered Manager at Strathmore Lodge
Hi, thank you for your review and taking the time to give us your feedback. We do have some wonderful staff who work very hard and really appreciate and value the good feedback. We work very hard to…read more
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Review from S G (Daughter of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Into fifth year at Strathmore Lodge. My mum is really well cared for and her care changes appropriately as her dementia advances. Keeping her stimulated (activities) are important and really excellent. It's a small home with a very homely feel (not a hospital/clinical environment at all). The staff
are incredible - like a family - staff turnover is low and agency staff not needed. Managers are there most of the time and involved in all aspects of care as well as managing the home. Genuine care.
Reply from Jason Ball, Registered Manager at Strathmore Lodge
Thank you for taking the time to complete this review. All of your comments are very much appreciated by all of us. We strive to ensure that our residents are at the centre of everything we do, seeing…read more
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Review from Simon R (Son of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had assessed a few homes for my mother beforehand and realised that Strathmore Lodge was the one the moment we were welcomed at the door. Everyone is so genuinely involved with the care and wellbeing of all the residents, and as a consequence shows in the residents' demeanour. The home is beautifully
kept and there is always something going on in the way of fun and interesting activities. The food always smells and looks delicious, and going 'off piste' is never an issue if someone wants something different. We were given our own key to allow us to come and go as we please (within reason obviously) to visit and told that it's our mum's home so it's ours too - which was a lovely reassurance. And that probably sums it up - Strathmore is run like a proper 'family home' - residents are active and involved every day and not left in their rooms in a clinical institution like other care homes we saw.
Reply from Jason Ball, Registered Manager at Strathmore Lodge
Simon, thank you for taking the time to leave us a review and for your kind words. It means a lot to all of us when we read such good comments. Making the decision to move into a care home is a very…read more
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Review from Anna D (Daughter of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Strathmore Lodge is a wonderful home, I really couldn't ask for anything more. The staff are so caring and friendly, looking after the residents and making them feel completely at home and included. The transition from home for my mum was easy and the staff go the extra mile to ensure all residents
are comfortable and lead as independent a life as possible. There are personal touches all round the building and Mum's room is comfortable and cosy. Communication from the manager and other staff members is great, via family group messaging, and nothing is too much trouble. Mum has Alzheimers and gets easily confused, but the staff are supportive, both to Mum and us as a family, which is such a comfort to us all. I have been so impressed with the home as a whole and have enjoyed visiting Mum and getting to know staff and residents. It has a real family home feel, which is obvious from the moment you enter the building. We are so lucky that Strathmore Lodge exists!
Reply from Jason Ball, Registered Manager at Strathmore Lodge
Thank you for taking the time to leave us a review and for your kind words. It is very rewarding for all of us when we hear such comments. We strive to ensure that our residents are at the centre of…read more
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Review from Mary N (Sister of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was in Strathmore for nearly three years due to problems with personal care needs and received all the care he required. Staff go above and beyond with making people feel happy with the care they receive within the home. I would highly recommend Strathmore. I know my brother was happy and
it was peace of mind knowing he was being cared for 24 hours a day.
Reply from Jason Ball, Registered Manager at Strathmore Lodge
Hi, we all miss you. Thank you for taking the time to leave us a review. Thank you for your kind comments regarding the staff, it really means a lot to us all when we have such positive feedback. I am…read more
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Review from Gillian F (Daughter of Resident) published on 3 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kind and patient staff. Clean. Always have time to listen to family and address concerns. Activities limited by Covid rules. Have not been in rooms due to Covid. We are waiting for the homes to open up fully to make a full judgement.
Reply from jason Ball, Registered Manager at Strathmore Lodge
Gillian, thank you for taking the time to leave this review, it is very welcomed. Just a reminder that you can visit your Mum within Strathmore Lodge and in her room, but as you are aware, this is…read more
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Review from Gary W (Son of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care provided by Strathmore Lodge. It is very well managed and has a warm homely feel. The staff treat the residents with dignity, and many carers form close bonds with residents, demonstrating genuine interest in their wellbeing. Tasty "home" cooked meals are served and adapted
as needed to specific resident needs, along with much-appreciated food and drink treats. A range of regular activities is run, along with occasional special events, to support physical and mental wellbeing. Strathmore Lodge has a beautiful well-kept garden with good access and furniture, so residents and visitors can enjoy this when the weather allows. Strathmore Lodge goes out of its way to ensure facilities are provided to keep residents as happy and entertained as they can be. Any requests, questions, or concerns raised by resident or relative are carefully considered and addressed. Strathmore Lodge has coped and adapted well to the extremely challenging pandemic circumstances.
Reply from Jason Ball, Registered Manager at Strathmore Lodge
Gary, thank you for taking the time to complete this review - all your comments are very much appreciated by all of us. We strive to ensure that our residents are at the centre of everything we do,…read more
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Review from Fozia K (Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very caring and well-managed home. A suitable place for your loved ones to receive the care and attention they deserve.
Very good facilities and excellent management skills top off what is an exceptional home.
Reply from Jason Ball, Registered Manager at Strathmore Lodge
Thank you for your comments and for taking the time to leave this review. We keep striving to adapt and improve our ways of working and listen to all comments and try to learn from any mistakes or…read more
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Review from Denise E (Daughter of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After checking out several care homes for my mum, I knew the minute I walked through the door it was going to be the best place for her. The others were institution’s, whereas, Strathmore is truly a ‘home’ with its individual rooms, luxury carpet, and music playing suited to the residents to remind
them of their younger years. There were lots of daily activities for my mum to join in with, and I was able to see her as much as I wanted and encouraged to take her out and about. The manager said this is now your Mums home, so please treat it like yours too, which I thought was lovely. Then there is the staff. So many of them are still the same carers as when Mum joined, which is so important for a dementia patient. They care for her with such genuine love, respect and dignity, and I know she loves them in return. The manager is always so approachable too. If you want genuine warmth and kindness for your loved one in their elder years, you honestly couldn’t find a better happier place.
Reply from Jason Ball, Registered Manager at Strathmore Lodge
Denis, thank you for your very kind and heartfelt comments. It is very rewarding for all of us when we hear such comments. It is really important to have a very low turn over of staff, making sure…read more
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Review from Lisa-marie D (Great-Niece of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Strathmore Lodge isn't like your run of the mill care home. It's a lovely home for the Elderly, a posh hotel.
The love and care shown to my relative go above and beyond any care she received at her previous home.
It has a family atmosphere. The home smells clean, and the food smells delicious.
Definitely
would recommend Strathmore Lodge.
Reply from Jason Ball, Registered Manager at Strathmore Lodge
Lisa, thank you for your kind words. We do try our best to make Strathmore Lodge different from all the others - making it a home, with a warm, friendly and family feel. This is all centred around the…read more
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Review from Kayleigh D (Great Great-Niece of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault Strathmore Lodge; my great-great-aunt has been here for many years now, and they are absolutely superb with her.
She is stuck in her ways, but they find magnificent ways to encourage her to participate in some of the wonderful entertainment and experiences they put on.


Pre-covid,

they had wonderful people in from bugs and spiders to singers.
The staff are kind and caring. I actually enjoy heading into the home, and I am always made to feel very comfortable and at ease.
Care homes aren't always the easiest places to be, but Strathmore is just like visiting your family member in their own home, with lots of added guests!


I can't wait for the day when I can visit 'normally' again!

Reply from Jason Ball, Registered Manager at Strathmore Lodge
Kayleigh, thank you for your kind words and for taking the time to publish this review. We do try to have a homely, friendly and warm feel to our home, and I am happy that is how you feel when…read more
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Review from Liam M (Son of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Strathmore Lodge are truly outstanding. They provide a very high-quality professional service and go above and beyond to support and care for all the residents. They are all very kind and are well-liked by the residents. The activities are varied and enjoyable, and the food is outstanding.
The home is very accommodating of visitors but ensure that all health and safety measures are in place and adhered to. The owners manage the home very well with a great focus on the well being and happiness of the residents.
Reply from Jason, Registered Manager at Strathmore Lodge
Thank you for taking the time to leave us a review. We are all very delighted with your comments, especially in relation to all our staff and our support of the residents. We all look forward to…read more
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Review from Teresa M (Daughter of Resident) published on 17 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this care home enough. My mum has been here for two and a half years and has been very happy. She says she is treated like Royalty. All the staff during her stay have been exemplary and nothing is ever too much trouble. The home is always kept clean and tidy and has been refurbished
to a very high standard. The Residents always come first. The weekly activities that are laid on involve everyone that wants to be included and the old music that is piped throughout the home must help to give the residents some lovely memories of times gone by. I would not hesitate in forwarding the details of this home on to anyone. I only hope that if the time should arise when I need to go into a home that Strathmore Lodge is still up and running.
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Review from Dawn P (Daughter of Resident) published on 30 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Strathmore Lodge is a beautiful home - the care my mum receives is second to none. She is so very well looked after and cared for by all of the staff. Nothing is too much trouble. My mum is so happy there, she says it is like staying at Buckingham Palace!! The home has recently been refurbished to
a very high standard.
I am more than happy with the care that mum receives from everyone. Fantastic home. Thank you to all at Strathmore Lodge.
Reply from Jason Ball, Manager and Owner at Strathmore Lodge
Thank you for your kind words. We keep striving to ensure that our residents are at the centre of everything we do and that we support and encourage our residents to live life as they wish.
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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Strathmore Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Strathmore Lodge is calculated as follows: ( (89 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 108 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Strathmore Lodge is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Strathmore Lodge

What types of Care is Strathmore Lodge registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Strathmore Lodge have?

There are 13 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Strathmore Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Strathmore Lodge to the centre of St Albans?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Strathmore Lodge to verify any information. View our terms and conditions. Strathmore Lodge has an Enhanced Service - more info.