St Brelades, in Herne Bay, is a friendly residential service for women that welcomes older people with personal care needs, while also specialising in dementia care.
All of the team are well-qualified to deliver care to a standard that loved ones can feel confident safeguards their relatives, adhering to recognised care sector objectives and up-to-date qith regulatory issues.
Group: St Brelades Retirement Homes Ltd
Person in charge: Catherine Chuck (Owner/Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 37 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Female only.
Single Rooms: 23
Shared Rooms: 7
Rooms with ensuite WC: 13
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on St Brelades: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.1 (maximum of 10) for St Brelades is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for St Brelades in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.958 for St Brelades is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.135 Points relating to the number of positive Reviews for St Brelades is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.4 Target = 0.135
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
St Brelades has a Review Score of 8.1 (8.093) from 2 Reviews
Review submitted from a Postal Card by Jeff G (Friend of Resident) on Monday 11 December 2017. Relates to December 2017.
Our friend has been at the home for money years. We have power of attorney. We live in Essex and visit every few months. The home was very helpful and settling in her looking after her welfare as we believe to a high standard. You can visit at anytime and are made welcome. We are informed of any problems and can telephone at any time. We have put good value for money, as we have no experience of nursing care.
How likely would you be to recommend St Brelades? Extremely Likely
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Review submitted from a Website Submission by Helen S (Sister of Resident) on Sunday 22 January 2017. Relates to January 2017.
I cannot speak highly enough of this care home. It is a pleasure to visit my relative (sister-in-law) In the 3 months that she has been there, her appearance has changed from looking like a sad, frightened old lady on death row to something resembling a Hollywood film star. In her jumbled way, she tells us that she is happy and said "the hospital comes to you here" and "they let you do what you want".
I have visited many times and always found the atmosphere to be good.
The manager is an exceptional lady. All the staff are fantastic. They really do go the extra mile here and all without any fuss. We are extremely grateful for all that they do for us and our relative.
How likely would you be to recommend St Brelades? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no Care Home Idol entrants who have performed at St Brelades