Care Homes Owned by Orla Homes Ltd
8.6
Group Review Score
(the average from all locations with a review score)
Orla Homes Ltd Locations (2)
The Cumberland
8.8
19 reviews
9/11 Beltinge Road, Herne Bay CT6 6DB
"I have found all the staff to be very kind and welcoming. My mother has settled in well, despite being very anti-care home in the past. No…" Read all 19 reviews
Location Type Care Home
The Cumberland is a pleasant Herne Bay care accommodation that specialises in support for mental health complications, with carers experienced in the challenges of dementia care. Both older and younger people are welcome, with carers aiming to see… Read more about The Cumberland
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Mental Health
- 29 Rooms
St Brelades
8.5
21 reviews
5/6 Beacon Hill, Herne Bay CT6 6AU
"Very helpful and caring and nothing is too much trouble. My wife is well looked after and any problems are reported to me either when I…" Read all 21 reviews
Location Type Care Home
St Brelades, in Herne Bay, is a friendly residential service for women that welcomes older people with personal care needs, while also specialising in dementia care. All of the team are well-qualified to deliver care to a standard that loved ones… Read more about St Brelades
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- 37 Rooms
Orla Homes Ltd Reviews (40)
8.6
Orla Homes Ltd has a Group Review Score of 8.6 (8.645) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Orla Homes Ltd must have a Review Score.
Review of
The Cumberland
from K C (Friend of Resident) published on 26 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are most grateful for the wonderful care our friend received during the seven years she was at The Cumberland Care Home. When she first arrived there she had numerous care needs. These were met with compassion and understanding. As her needs changed so did the care. The staff were always friendly,
welcoming and supportive. We are thankful for all our friend received.
Reply from Debi OSullivan, Operations Manager at The Cumberland
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Review of
St Brelades
from G T (Son of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The staff are very friendly, informative and caring, having social events involving all.
Reply from Elliot Kennett, Registered Manager at St Brelades
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Review of
St Brelades
from Brian T (Husband of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very helpful and caring and nothing is too much trouble. My wife is well looked after and any problems are reported to me either when I visit or by telephone if serious. Overall, very pleased.
Reply from Debi O'Sullivan, Director at St Brelades
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Review of
The Cumberland
from L T (Daughter-in-law of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found all the staff to be very kind and welcoming. My mother has settled in well, despite being very anti-care home in the past. No one wants to put a parent in a home, but as it may be the safest option, the excellent care at The Cumberland is to be commended.
Reply from Debi O'Sullivan, Operations Manager at The Cumberland
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Review of
The Cumberland
from Dawn G (Wife of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent for all care.
Reply from Debi O'Sullivan, Operations Manager at The Cumberland
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Review of
The Cumberland
from D M (Wife of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband went to stay at The Cumberland 5 weeks ago. I can see him whenever I like (within reason). My husband has Alzheimer's and is fully incontinent, he is so well taken care of day and night, especially night. That is when his sleep pattern has changed, he's up and down all the time and poos himself
and his bed, but the staff (night staff) are on it. There is a sensor on his bed so they know when he gets up and they wash and change him as often as he needs to be changed. Very happy with The Cumberland. I feel happy that my husband is safe in their hands and well taken care of.
Reply from Debi O'Sullivan, Operations Manager at The Cumberland
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Review of
St Brelades
from Julie W (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The care that my mum receives at St Brelades is very good.
I obviously can only comment on what I see and hear when I am at the care home visiting Mum.
The staff all seem lovely and are very friendly. They often pop into Mum's room when I am there and have a chat with Mum and myself.
Since Mum
I obviously can only comment on what I see and hear when I am at the care home visiting Mum.
The staff all seem lovely and are very friendly. They often pop into Mum's room when I am there and have a chat with Mum and myself.
Since Mum
has been at the care home, which is a couple of years, she seems better in herself than before she went in there. The staff seem very caring, and nothing is too much bother for them.
Recently, I have seen a lot of work being carried out at the home, which is good, as it was looking a bit unloved after Covid times.
Recently, I have seen a lot of work being carried out at the home, which is good, as it was looking a bit unloved after Covid times.
Reply from Debi O'Sullivan, Operations Manager at St Brelades
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Review of
St Brelades
from Samantha B (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff at St Brelades are caring and helpful. My mum is always clean and tidy, her hair done, her nails done. On the odd occasion, she is in her slippers and pyjamas because she does not want to get dressed, they are always very apologetic and explain the reasons why she is not dressed for visitors.
The staff are always happy to make time to discuss any questions or concerns I have regarding my mum's health or care. The staff are always keeping the ladies entertained with crafts, music, film afternoons, memory tasks and seasonal fun.
Reply from Debi O'Sullivan, Operations Manager at St Brelades
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Review of
St Brelades
from D K (Cousin of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have visited on two occasions and have been very impressed. The staff are friendly and helpful, always resident-focused. The atmosphere is clean, yet homely. Visitors are welcomed, served refreshments etc. Having worked in a number of care settings I am impressed by this one. Residents appear calm
and settled and enjoy a variety of activities.
Reply from Debi O'Sullivan, Operations Manager at St Brelades
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Review of
St Brelades
from Sue S (Daughter of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother recently passed away at St Brelades aged 98 after five years of wonderful care. She was very happy there, as is her sister who is still there. The staff are always kind and gentle and welcoming to visitors at all times. The end of life care she received was so much better than if she’d passed
away in hospital. A big thank you to all the staff who worked especially hard during COVID to keep everyone safe. My mother couldn’t have been in a better place.
Reply from Debi O'Sullivan, Operations Manager at St Brelades
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Review of
St Brelades
from Rowena E (Daughter of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was at St Brelades for just over four years. She entered under different management, and I worried greatly when there was a change of management about 18 months into her time there, but they retained crucial/long-standing staff. (Some staff members have been there 14+ years, form strong bonds
with the residents and are passionate about making a difference to those in their care).
At the end of my mother's life, I visited the home at obscure times - into the evening and over staff shift changes. My mother's room was fairly central to the home (ground floor), but the staff would not have known I was there. I heard only kindness spoken to the residents, some of whom could be quite challenging.
My mother was not the easiest person, but she was treated with compassion and respect throughout. At the end of her life, it was very clear that she had been looked after by staff who knew her; knew her likes and dislikes, and had built a positive relationship with her; all of which is essential.
At the end of my mother's life, I visited the home at obscure times - into the evening and over staff shift changes. My mother's room was fairly central to the home (ground floor), but the staff would not have known I was there. I heard only kindness spoken to the residents, some of whom could be quite challenging.
My mother was not the easiest person, but she was treated with compassion and respect throughout. At the end of her life, it was very clear that she had been looked after by staff who knew her; knew her likes and dislikes, and had built a positive relationship with her; all of which is essential.
Reply from Debi O'Sullivan, Director at St Brelades
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Review of
The Cumberland
from HEATHER B (Daughter of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The Cumberland is a care home for ladies with dementia and has been home to mum for the last 10 years. The Cumberland is always clean and the staff are very welcoming and extremely good caregivers to all residents nothing is too much trouble and mum is cared for in a kind and supportive way at all times.
I would not hesitate in recommending this care home.
Reply from Debi O'Sullivan, Director at The Cumberland
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Review of
The Cumberland
from J H (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
An "all ladies" home is unusual to find (in my opinion) but it suits Mum so well. The Cumberland isn't huge but that just means much more personal attention for the ladies. The staff are so friendly to me and helpful, and understanding of my feelings as Mum's condition declines. They are so caring with
the ladies - it does come across as a big family. There are lots of activities organised and I am so happy I chose The Cumberland for Mum.
Reply from Debi O'Sullivan, Director at The Cumberland
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Review of
St Brelades
from John C (Husband of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am always impressed by the care and consideration given to my wife by everyone employed in St Brelades. Her health and memory problems are fully understood, and she seems completely happy, settled and contented, what more can I ask?
Reply from Debi O'Sullivan, Director at St Brelades
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Review of
The Cumberland
from Susan S (Daughter of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From the first day until now, Mum has been cared for with kindness and dignity (I would say even love). Nothing seems to be too much trouble and everything is done with a smile. The management and staff have done an amazing job during the pandemic and there has not been a single case of COVID in the
home, staff, or residents. I would not hesitate to recommend The Cumberland to any family looking for a safe and caring home for their relative.
Reply from Debi O'Sullivan, Director at The Cumberland
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Review of
The Cumberland
from Robert R (Son of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The Cumberland staff have always treated Mum with such care and dignity. All through this pandemic, the safety of all its residents and staff have been paramount, and they have achieved this with no Covid in the home amongst its ladies. It has allowed us as a family to have peace of mind throughout
this worrying time. Fantastic care home.
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Review of
St Brelades
from Ed S (Son of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum was brought here from A&E very ill. From day one, all staff have been wonderful to my mum. They have totally for her well. They have nursed her so we and built her confidence to such a high standard; she's coming home. All staff are so down to earth and professional. A 100% from my family.
Reply from Debi O'Sullivan, Director at St Brelades
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Review of
St Brelades
from C R (Son of Resident) published on 5 April 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care provided to my mum over the past three years. Staff always attentive or understanding. My sister and I are delighted to have chosen St Brelades when our Mum could no longer care for herself.
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Review of
The Cumberland
from Anne G (Friend of Resident) published on 5 April 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Want to say how wonderful the home and all its staff have been during the pandemic. I cannot praise them highly enough. They have continually saved lives. Incidentally, more than one health professional has praised their care in conversation with me.
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Review of
St Brelades
from D M (Daughter of Resident) published on 3 April 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I'm really happy with the care at St Brelades. The facilities might not be a 100% as there is no hair salon but my mum is happy there.
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Frequently Asked Questions about Orla Homes Ltd
How many Care Homes does Orla Homes Ltd own?
Orla Homes Ltd own 2 Care Homes.
Which Orla Homes Ltd Care Homes have the highest review score?
The Cumberland & St Brelades have the highest review score.
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