Care Homes Owned by Orla Homes Ltd in Kent

A lovely home, can not fault management and staff, all very caring, entertainment in the home is the best I have witnessed. My mother as always happy when we visit, well done all!

We are most grateful for the wonderful care our friend received during the seven years she was at The Cumberland Care Home. When she first arrived there she had numerous care needs. These were met with compassion and understanding. As her needs changed so did the care. The staff were always friendly, welcoming and supportive. We are thankful for all our friend received.

The staff are very friendly, informative and caring, having social events involving all.

Very helpful and caring and nothing is too much trouble. My wife is well looked after and any problems are reported to me either when I visit or by telephone if serious. Overall, very pleased.

I have found all the staff to be very kind and welcoming. My mother has settled in well, despite being very anti-care home in the past. No one wants to put a parent in a home, but as it may be the safest option, the excellent care at The Cumberland is to be commended.

Excellent for all care.

My husband went to stay at The Cumberland 5 weeks ago. I can see him whenever I like (within reason). My husband has Alzheimer's and is fully incontinent, he is so well taken care of day and night, especially night. That is when his sleep pattern has changed, he's up and down all the time and poos himself and his bed, but the staff (night staff) are on it. There is a sensor on his bed so they know when he gets up and they wash and change him as often as he needs to be changed. Very happy with The Cumberland. I feel happy that my husband is safe in their hands and well taken care of.

Recently, I have seen a lot of work being carried out at the home, which is good, as it was looking a bit unloved after Covid times.

The staff at St Brelades are caring and helpful. My mum is always clean and tidy, her hair done, her nails done. On the odd occasion, she is in her slippers and pyjamas because she does not want to get dressed, they are always very apologetic and explain the reasons why she is not dressed for visitors. The staff are always happy to make time to discuss any questions or concerns I have regarding my mum's health or care. The staff are always keeping the ladies entertained with crafts, music, film afternoons, memory tasks and seasonal fun.

I have visited on two occasions and have been very impressed. The staff are friendly and helpful, always resident-focused. The atmosphere is clean, yet homely. Visitors are welcomed, served refreshments etc. Having worked in a number of care settings I am impressed by this one. Residents appear calm and settled and enjoy a variety of activities.

My mother recently passed away at St Brelades aged 98 after five years of wonderful care. She was very happy there, as is her sister who is still there. The staff are always kind and gentle and welcoming to visitors at all times. The end of life care she received was so much better than if she’d passed away in hospital. A big thank you to all the staff who worked especially hard during COVID to keep everyone safe. My mother couldn’t have been in a better place.

My mother was not the easiest person, but she was treated with compassion and respect throughout. At the end of her life, it was very clear that she had been looked after by staff who knew her; knew her likes and dislikes, and had built a positive relationship with her; all of which is essential.

The Cumberland is a care home for ladies with dementia and has been home to mum for the last 10 years. The Cumberland is always clean and the staff are very welcoming and extremely good caregivers to all residents nothing is too much trouble and mum is cared for in a kind and supportive way at all times. I would not hesitate in recommending this care home.

An "all ladies" home is unusual to find (in my opinion) but it suits Mum so well. The Cumberland isn't huge but that just means much more personal attention for the ladies. The staff are so friendly to me and helpful, and understanding of my feelings as Mum's condition declines. They are so caring with the ladies - it does come across as a big family. There are lots of activities organised and I am so happy I chose The Cumberland for Mum.

I am always impressed by the care and consideration given to my wife by everyone employed in St Brelades. Her health and memory problems are fully understood, and she seems completely happy, settled and contented, what more can I ask?

From the first day until now, Mum has been cared for with kindness and dignity (I would say even love). Nothing seems to be too much trouble and everything is done with a smile. The management and staff have done an amazing job during the pandemic and there has not been a single case of COVID in the home, staff, or residents. I would not hesitate to recommend The Cumberland to any family looking for a safe and caring home for their relative.

The Cumberland staff have always treated Mum with such care and dignity. All through this pandemic, the safety of all its residents and staff have been paramount, and they have achieved this with no Covid in the home amongst its ladies. It has allowed us as a family to have peace of mind throughout this worrying time. Fantastic care home.

My mum was brought here from A&E very ill. From day one, all staff have been wonderful to my mum. They have totally for her well. They have nursed her so we and built her confidence to such a high standard; she's coming home. All staff are so down to earth and professional. A 100% from my family.

Want to say how wonderful the home and all its staff have been during the pandemic. I cannot praise them highly enough. They have continually saved lives. Incidentally, more than one health professional has praised their care in conversation with me.

Excellent care provided to my mum over the past three years. Staff always attentive or understanding. My sister and I are delighted to have chosen St Brelades when our Mum could no longer care for herself.