The Cumberland, Herne Bay, Kent
The Cumberland, Herne Bay, Kent
The Cumberland, Herne Bay, Kent

The Cumberland is a pleasant Herne Bay care accommodation that specialises in support for mental health complications, with carers experienced in the challenges of dementia care.

Both older and younger people are welcome, with carers aiming to see that a vibrant and versatile atmosphere has great benefit to the emotional health of residents alongside the care provision they happen to be receiving.

Group: St Brelades Retirement Homes Ltd

Person in charge: C Chuck and N McNeill (Managers)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Female only.

Single Rooms: 29

Rooms with ensuite WC: 29

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on The Cumberland: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 The Cumberland has a Review Score of 9.6 (9.633)

The Review Score of 9.6 (maximum of 10) for The Cumberland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for The Cumberland in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.771 for The Cumberland is calculated as follows: ( (65 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.862 Points relating to the number of positive Reviews for The Cumberland is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.8 Target = 0.862

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Cumberland?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Cumberland

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1

The care provided at the Cumberland is exemplary. The staff are kind and courteous, as well as being very knowledgeable and well-trained. They display a genuine affection for the residents. The home is well-run and the manager is available and approachable. I recommend the service and would be happy to be cared for myself in the future should I need it.

How likely would you be to recommend The Cumberland? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We were recommended to The Cumberland by friends and to begin with, I was concerned that I looked no further for mums care. It has been proved time and time again talking to other families that I made the right decision. Four and a half years ago mum would not leave her room it took 8 weeks before she was brave enough to eave she was not left alone and the care was constant, slowly as her dementia increased the care has been increased seamlessly and with great care and dignity. I live only two streets away and am almost a daily visitor at any time, and am always welcomed even when the staff are very busy. The atmosphere has even improved this year with the addition of a member of staff who is just responsible for activities, crafts, games etc. Sadly the ladies don't remember the fun but its lovely in the moment.

How likely would you be to recommend The Cumberland? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Cumberland provides a wonderful service that is very difficult to find any negative comments to make. The staff and management are of the highest standard. Support and help given to mum is excellent. The only slight downside is the allotted area for visitors which is short of seating.

How likely would you be to recommend The Cumberland? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am confident that my mother is receiving the best care possible in The Cumberland. Staff are friendly to all my family, they communicate well and professional in their job.

My mother is treated with the dignity she deserves.

How likely would you be to recommend The Cumberland? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

After a truly awful, difficult and at times frankly terrifying 18 months trying to keep mum in her own home, the care at ‘The Cumberland’, which she moved to after a 7 week stay in a dementia assessment unit has been wonderful from the outset. My lovely mum had become someone angry and childlike, a complete personality about-face: very physically active at all times of the day and night, I could not envisage how any establishment would be able to cope. Nevertheless, the staff at ‘The Cumberland’ took her in their stride and have been just fantastic. We live over 200 miles away and visit unannounced every 3rd or 4th weekend. Very often, we find the amazing manager on the shop floor and always the lovely staff engaging with the residents in a charming and well organised way.
The place itself is not the most well appointed, but it's all about the atmosphere and care, with everybody exuded confidence and compassion. Thank goodness we found it and thank goodness they had room for mum.

How likely would you be to recommend The Cumberland? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

If you are looking for a care home I cannot recommend The Cumberland highly enough. My mother was very well cared for and nothing was too much trouble for any of the staff. I was always greeted warmly on my regular visits to mum as were the rest of my family. The Cumberland has a lovely atmosphere and the staff are always very caring, also making visitors feel very welcome. The staff are very knowledgeable and available to answer questions at any time. The home is very clean and well looked after. I often walked in, to the ladies having a little sing song and sometimes a little dance around the lounge. I still go back to visit as they became a second family. I could not find fault with anything at The Cumberland.

How likely would you be to recommend The Cumberland? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Excellent in every possible way. Not only is this home exceptionally well-managed, but the care provided by the staff is of outstanding quality. The residents are genuinely loved by the staff, and there is always a welcome for family members. The home is exceptionally clean, with no lingering smells. If there is a medical problem, medical care is always on hand. There can be very few homes of this high standard in the UK giving such expert care to those suffering from dementia.

How likely would you be to recommend The Cumberland? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Job Vacancies

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Care Home Idol 2016

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