Capel Grange

Maidstone Road, Whetstead, Five Oak Green, Tonbridge TN12 6SQ
Review Us
9.7 34 Reviews
  • Capel Grange, Tonbridge
Set in two acres of beautiful landscaped gardens, Capel Grange offers elegant, safe and homely accommodation.

The aim is to ensure that residents receive the best possible care, whilst maintaining their independence, dignity and privacy. The philosophy is to create a home from home environment where residents can continue to do many of the things they were able to do in their own home. All staff work with person centred values.

The manager has been working at Capel Grange for 16 years and the home is supported by a team of professional and experienced carers and administration staff.

Trained carers are on duty 24 hours a day and there is a continuous training program for all the staff which includes NVQ at all levels.
Show Capel Grange on the Map

Care Provided by Capel Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1525 – £1700
  • Self-Funded Residential Dementia Care: £1525 – £1700
  • RESPITE Self-Funded Residential Care: £1525 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1525 – £1700

Included in standard fee's
- All care
- Laundry
- Activities
- Diet and Fluids


Extra's - Persons individual request -
- Hairdressing
- Dentist
- Opticians
- chiropodist
- Daily magazine/newspaper
- toiletries
- incontinent wear

These prices are only a guideline, please contact Capel Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Safequarter South Ltd

Person in charge

  • Stacey Penfold (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (4)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • The home has no restriction to visiting times. All visits to be booked via phone or email.

Parking

  • Own carpark situated in front of the home- onsite

Capel Grange Reviews (34)

9.7

Capel Grange has a Review Score of 9.7 (9.692) out of 10, based on 8 reviews in the last 2 years.
Over all time Capel Grange has 34 reviews.

Overall Experience
  • 32
  • 2
  • 0
  • 0
  • 0
Date Published
  • 34
  • 4
  • 5
  • 8
  • 26
Reviewer Connection to Capel Grange
  • 16
  • 10
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 34, showing 21-34
Review from Lesley W (Daughter of Resident) published on 9 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were fortunate to be able to gain a place for Mum here once it was clear she could no longer stay at home. Mum had Alzheimer's and needed to be cared for. We lived close by so were able to visit on a regular basis which made things so much easier.


She was looked after very well and kept clean

and tidy. We were encouraged to visit whenever we liked and helped, if necessary, to take Mum out into the lovely gardens for a change of scenery. Mum always enjoyed the patio in the summer and kept the staff amused with her determination to be outside. As Mum declined she was tended to with great respect and support called in if it was felt necessary.


We couldn't have asked for a better home for Mum to end her days. Sadly, with her dementia, she didn't realise what a lovely place and surroundings she was in, having lived most of her life in the farming community, but all her visitors were thrilled to find her there and know it was the right place for her.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert L (Son of Resident) published on 4 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very content at Capel Grange, the staff really care and I am more relaxed because I know she is safe and in very good hands. What more can be asked for?
Have been so impressed with the care and attention given, not only to the residents but also to me when visiting, made to feel like family.
The staff are always on the go, always attentive and show amazing patience.
I was particularly impressed last summer when building work, extending the kitchen and the laundry room, combined with the very hot weather made life far more difficult for the team and yet everyone was calm and efficient and the care was as wonderful as ever.
The home is beautifully clean, the food is good and varied, with the staff offering options if residents are reluctant to eat, my mother is easy and wolfs everything offered!
Capel Grange was highly recommended to us by a friend and also the manager of another home and I would certainly pass that recommendation on.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carolyn H (Daughter of Resident) published on 31 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has Alzheimer's and has spent 4 yrs here. It’s the BEST home you’ll ever find. The staff are fantastic, always attentive, patient, kind and fun, treating mum as if she were their own mum. Understanding and caring for all mum’s needs with great dignity and compassion.
The home is scrupulously clean
and never smells. It has great views onto a lake with wildlife. The residents are able to sit outside on the patio In the summer where they have lovely treats of ice cream and cream teas. You can easily push a wheelchair around the beautiful gardens.
There are daily activities to keep residents stimulated; music, school choirs along with games and quizzes. Families are encouraged to join in for afternoon tea.
The food is freshly made with good nutritional ingredients with a varied menu. I’m always warmly welcomed with a cup of tea to catch up on how mum is.
I have no hesitation in recommending Capel Grange, its HOME from HOME, it’s the BEST!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline P (Niece of Resident) published on 29 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has been treated with respect and care by the staff team, who are all friendly, welcoming and kind. She is able to do what she wants each day but also gently encouraged to join in the activities, which happen daily. The house is clean and her laundry well done. The food seems plentiful. Our
family are very happy with the care and love the cheerful atmosphere of the house.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from RV (Daughter of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, warm and homely atmosphere with staff very attentive and actively engaging with residents. All seem very well cared for as do their rooms and communal areas.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen B (Son of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Capel Grange for 11 years, passing away in August 2018. I can honestly not fault Capel Grange. He was very happy there and was extremely well cared for by all staff and management. The care and attention he received during his time at Capel Grange was without fault. The care
staff were like friends to him. They were efficient, attentive and friendly which made his stay there so comfortable. He always referred to the home as "home" and during his last days. the level of care and compassion were extraordinary.


Without exception, there are so many excellent staff at Capel Grange who obviously really care about the residents, their care, comfort and well being. I cannot recommend the home highly enough - well done.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham M (Son of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring staff and the buildings and grounds are lovely. My mother loves it there and that is what really matters.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Madeleine C (Daughter of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so lucky, at very short notice, to find Capel Grange as a home for our Mum. The care and love showed to her and to all the family during the 20 months she was there, were outstanding. Whenever we visited Mum she always said how happy she was. The staff truly became part of our family. We cannot
recommend Capel Grange enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frank R (Son of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were excellent. Can't praise them highly enough. They went well over and beyond what was expected. When my mum's situation became stressful for me the manager showed awareness of this and was concerned for my situation. I cannot recommend them highly enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Geoff W (Son of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
One cannot just walk in, the security is good. The hand cleaner bottle is always working. The register of entry is always presented. I like that, the place is secure. Any member of staff will tell me how my mum is on the day and where she is. If she is up and in one of the lounges I know her bedroom
will have been tidied and her bed made. The place is clean and tidy. The staff are always busy....this is really noticeable...they are always hard at work. My mum likes the food, she likes lots of tea and there is always plenty of that. The manager always will give you time if needed, as in fact, all the staff will. Nice environment and there are things to do. They keep me informed if there are any problems. I notice there is plenty of "banter" and chatter going on and that is nice. I cannot fault the place and would recommend it without hesitation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eamonn M (Son of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fantastic Care Home with wonderful staff. My Mother has settled in so well and is very happy to be there. The support from management has been both professional and understanding. I cannot recommend highly enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ken F (Son of Resident) published on 25 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very please with Capel Grange. They looked after my mother who had dementia very well throughout here time there. She was very happy being looked after by the excellent staff. They were very friendly and helpful and could not do enough for her. The home runs in a very "informal" way, encouraging the
residents to take part in activities without being regimented. They treat the residents as friends.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynda H (Daughter of Resident) published on 25 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very beginning when looking for a home for my Mum who has dementia, Capel Grange felt warm and welcoming and just felt right.
I knew my Mum would still feel like she was at home. I cannot praise the manager and her team enough. Mum is treated with kindness and dignity and it is a loving place
to be.
I know Mum enjoys being pampered by the visiting hairdresser and chiropodist.
The biggest praise goes to the caring staff and for the first time, I can relax as I know if there is worry with Mum, that I will be informed straight away.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison C (Daughter of Resident) published on 20 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a most kind, caring and supportive home who made my mothers final years very comfortable and happy. The staff did everything in their power to ensure her comfort and to support us as a family. We felt very secure leaving her in their safe hands. We could enjoy our visits knowing that after we
left all her needs would be met. I would recommend Capel Grange to anyone without a moment's hesitation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for Capel Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for Capel Grange is calculated as follows: ( (83 Excellents x 5) + (10 Goods x 4) ) ÷ 93 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Capel Grange is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Capel Grange to verify any information. View our terms and conditions. Capel Grange has an Enhanced Service - more info.