Fairby Grange

Ash Road, Hartley, Longfield DA3 8ER
Submit a Review
9.8 53 Reviews
  • Fairby Grange, Longfield
Fairby Grange is a family run home, established in 1978, offering a warm, caring environment for the elderly living with an early stage diagnosis of dementia.

All of the home's staff are highly skilled and carefully selected for their caring nature to maintain high standards of person-centred care, whilst adhering to the objectives of the Care Quality Commission.

The care home dates back to 1685 and a number of modernisations and refurbishments have enhanced the qualities of this homely accommodation, which is located close to a range of amenities and so able to support a versatile lifestyle.

Expect a warm and friendly welcome while there are also well-kept gardens and many amenities nearby.

Show Fairby Grange on the Map

Care Provided by Fairby Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Owner
  • Gaynor Reeve and Debbie Reeve
  • Person in charge
  • Melanie Martin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Funding & Fees Guide for Fairby Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,040
    • Self-Funded Residential Dementia Care £900 – £1,040
    • RESPITE Self-Funded Residential Care £940 – £1,090
    • RESPITE Self-Funded Residential Dementia Care £940 – £1,090
  • (these prices are only a guideline, please contact Fairby Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting at any time


  • Parking

  • Ample on site parking


Fairby Grange Reviews (53)

Total of 53, showing 21-40
9.8

Fairby Grange has a Review Score of 9.8 (9.750) out of 10, based on 10 reviews in the last 2 years. Over all time Fairby Grange has 53 reviews.

Overall Experience

  • 41
  • 11
  • 0
  • 1
  • 0

Date Published

53
5
6
10
43

Review from L D (Great-Niece of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been really grateful to all of the staff at Fairby Grange. They are all so friendly, welcoming and worked incredibly hard to make my auntie feel at home. She was looked after brilliantly and they accommodated her needs, always keeping us informed along the way with a tremendous
amount of support to us all. The home itself has a wonderful feel, with a balance of calm but at the same time, has a lovely buzz too. I only have positive things to say.

Reply from Debbie Reeve, Proprietor at Fairby Grange

Thank you for taking the time to leave us such a lovely review. It has been our pleasure in getting to know you and your Auntie.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen G (Son of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Fairby Grange care home is smaller than most and one advantage of that is that staff know the residents well and both the manager and the owner are very visible and accessible. This helps foster a friendly and welcoming environment. It also means that family members find it easy to raise any issues
and my experience has been that staff and management are very responsive.


The care plans for residents are regularly reviewed and are detailed enough to give confidence that the home both recognises the needs of the individual and are doing their best to meet those needs. The home is well staffed and their response to COVID has been good. My mum was in a different home to start with and we moved her to Fairby Grange as we did not have confidence in the quality of the care that she was receiving. We are very happy with her experience at Fairby Grange and whilst l rarely ever complete reviews l feel comfortable in recommending this home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L R (Daughter of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fairby Grange was an amazing home for mum, mother-in-law and father-in-law. They had respite care there for 4 months and then moved to their flat. Unfortunately, my mother-in-law's dementia got too much for my father-in-law to handle so she went back to Fairby Grange. They made her feel welcome and
safe. She really did enjoy being there, the staff and managers were amazing with her, making sure every need was taken care of. Not only are they great carers but great bosses too as I worked at Fairby Grange for 9 years and still knew a lot for the staff when my mother and father-in-law moved in. I would always pick Fairby for my family's needs as they are a family-run home and truly do care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a fantastic place! My mum is so happy and told me herself that she would recommend Fairby Grange to anyone! She has greatly improved since going to live there, and we feel that we have got our Mum back. She loves all the activities and entertainment and said the food is excellent. She told me everyone
was extremely kind and caring. From our point of view, we know our mum is happy and very well looked after. All the management and staff are very helpful and friendly. Thank you Fairby Grange!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin B (Nephew of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Fairby Grange for several years now. The care has always been excellent and when there have been problems they have been addressed by the staff very quickly. Being the size Fairby is the staff have a good knowledge of my aunts needs and her funny ways too. I would recommend Fairby
Grange to anyone as I have experienced other homes and they are a cut above with their care and compassion for their patients

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne B (Granddaughter of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fairby Grange is a lovely home. The rooms are nice sizes with all facilities, the food is good, there are a range of activities for residents as well as on-site hairdressers but most of all the staff are all very caring, welcoming and friendly and really do genuinely care about the residents. My nan
is happy and well looked after at Fairby.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam O (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very good and staff are excellent. The facilities are also good. The garden with the pond is pleasant and tranquil and nice for the residents to sit and relax. I don’t have any other comments as I am very pleased with the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrian W (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at the home for a couple of years. As a son living abroad, I always felt relaxed knowing that she was in the qualified hands of the manager and all of the staff there. I chose Fairby Grange, not because it's a spanking new facility but because the first time I visited I felt welcomed.
When my mother went for a short stay, she felt at home and thus a week later moved in permanently. It was not an easy choice to make but I'm glad I made the right one. Mum sadly died this year but she will surely be remembered by all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anna (Relative of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with everything the home has to offer and in particular with the care and attention from all the staff at Fairby Grange. Each resident is treated as an individual. The atmosphere is very friendly and there seems to be many activities and a variety of food and meals. Overall, we are
very pleased.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Theresa O (Granddaughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Fairby Grange is a beautiful building situated in a nice location. This is an ideal setting for an elderly person with little additional needs. I would not recommend this setting for Dementia care. The staff are friendly and approachable. I found the management to be uncaring and have poor procedures
and record keeping. I would recommend this home for female residents with no additional needs. My grandfather was one of only three men and the other two male residents did not leave their private room. I feel additional training and understanding of dementia would benefit the management to ensure they can correctly deliver the services they promote.

Reply from Debbie Reeve, Provider at Fairby Grange

Fairby Grange welcomes all feedback as it allows us to gain an insight to relative’s views.
Fairby Grange provides care for both Residential and early onset Dementia providing a wonderful setting for residents to feel safe and supported during their time with us.
To support the care we offer, all staff, including Management, receive thorough training in how to best support residents suffering from Dementia as every resident is unique and has different needs.
We have a dedicated activities coordinator who encourages and supports residents to enjoy their time with us and provide opportunities for all residents to engage and participate in everything we do but understand and respect that some may wish to spend time in their rooms. After all, we want our residents to treat Fairby Grange as their own home, feeling relaxed and safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Isabella P (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Fairby Grange since May 2019 and we couldn’t fault it. The home is always spotless and the staff are very friendly and caring, nothing is to much trouble for them. My mum has flourished since being there and is always smiling and happy. I would not hesitate to recommend such a
lovely home to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David A (Son of Resident) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are generally very good and provide an excellent service to the residents.


This will always vary between carers with the majority of staff having and displaying a genuine caring nature however there is still a minority element that sees it as simply a job and does not display the same care

and concern.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison U (Great-Niece of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great Aunt has resided here since November 2018, I could not be happier with the love and care which she has been shown.
All levels of care are done with dignity and are never too much trouble. I know that my aunt feels very happy and above all safe and loved, her feelings and wishes are taken into
account when making decisions regarding her care moving forward. The staff all have time for the residents and great effort is put into an extensive entertainment program.
I visit nearly every other day and am always greeted with a smile from the staff.
This is the 3rd home my Great Aunt has been in and I'm so glad we have found it.

Reply from Debbie Reeve, Proprietor at Fairby Grange

Dear Alison, thank you so much for your review. Your kind words are so greatly appreciated. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet M (Daughter of Resident) published on 30 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review following a very difficult time as Mum has been very poorly of late. The care, compassion and understanding of all staff members has been truly overwhelming.
The manager has given me hope, hope that Mum will be looked after with kindness and true fondness.


Thank you everyone,

my sister and brother couldn't be happier with Fairby Grange.


I know Mum feels ' at home' now....


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill P (Daughter of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum has received in Fairby Grange has been excellent and both her physical and mental health have improved markedly in the three months she's been there so far. The home has a warm, friendly and calm atmosphere and the manager works tirelessly and with never-ending enthusiasm to ensure the
wellbeing of the residents. The activities co-ordinator arranges an excellent range of events both inside and outside the home. The owner, manager and staff are welcoming, caring and hard working. It is very reassuring to know that Mum is in such good hands and is being looked after so well. Many thanks to all at Fairby Grange.

Reply from Debbie Reeve, Proprietor at Fairby Grange

Dear Jill, thank you so much for your lovely words, Debbie.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard S (Son of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Fairby Grange for 6 months and has been very well looked after. Fairby Grange is a very caring home, where the staff often have a chat and joke with the residents. There are lots of organised activities and trips out in their Mercedes minibus. Many of the staff have worked there
for over 20 years which shows their dedication and commitment to Fairby Grange and the residents. The house is very clean and well organised. I have received very good service from the management; with timely and proactive communication from them; and also a prompt response to my email and telephone requests. I strongly recommend this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam F (Sister of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my brother receives at Fairby Grange. I feel their staff could not do more to make my brother happy and comfortable. His every need is cared for and nothing is too much trouble and I feel that at times they have gone far beyond what is expected of them. When my brother
goes through times of depression the manager takes time to sit with him and talk to him to help him feel more positive.


The home is extremely clean, the food is exceptional and staff unbelievably attentive. I feel I must mention the entertainment organiser, who is constantly trying to think of things the residents can do, and places she can take them.


As a family, we have experienced 3 other homes that have been dreadful and where I felt my brother was unsafe therefore we have a lot to compare Fairby with and there is no comparison. I would just like to thank all the Fairby staff and owners for being so kind, caring and thoughtful.


Reply from Debbie Reeve, Proprietor at Fairby Grange

Dear Pam, thank you so much for leaving a review for Fairby and for such lovely words. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wayne (Grandson of Resident) published on 11 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the right home for Nan was a struggle.


After much searching, we finally found this wonderful place, with warm caring staff and excellent facilities. We initially had concerns over how well Nan would fit in, but we needn't have worried as she settled within 2 days, taking part in different

events and activities. She's also been out on day trips to the local garden centre for coffee and cake. A real treat considering she's been housebound for some time. This has only been made possible with the use of a bespoke minibus.


Thanks Fairby, I really appreciate everything you do for Nan.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine (Daughter of Resident) published on 16 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Fairby Grange since August 2017. Although she has a dementia diagnosis, she is still generally physically fit, very sociable and likes to be active. I am pleased that, considering the wide range of needs and abilities presented by other residents, the staff/management endeavour to fulfil
mum's desire to be occupied as much as possible. The manager even found a local charity shop where mum works as a volunteer for 2 afternoons a week which she greatly enjoys and feels she is still very much participating in and contributing to the 'normal' occupations of life that she's been used to.


I appreciate that working in a care home can be very demanding but have found that the staff have always been helpful and cheerful and appear to seek a good rapport with each resident; I am reassured to have mum within their care and support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley P (Daughter of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and wish the residents to feel they are living in their own homes. The activities held to motivate the residents is excellent, from visiting singers, going to a knit and natter club and coffee in the local garden centre. The rooms are very comfortably furnished. I am so happy
I choose Fairby Grange for my mother to move to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Fairby Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Fairby Grange is calculated as follows: ( (90 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 116 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fairby Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet