Harpwood Residential Home

Seven Mile Lane, Wrotham Heath, Sevenoaks TN15 7RY

Harpwood is set in four acres of grounds and is especially designed for those less able and offers wide corridors, an easy to use lift, gentle stairways and plenty of room to wander freely betwen lounges and sitting areas.

The aim at Harpwood is to create a relaxed, happy atmosphere that is both homely and secure - each resident is assisted and encouraged to develop and maintain a lifestyle that affords them the maximum level of independence. Staff are gently supportive of specific needs but still mindful of independence and the need for privacy.

There are many activities arranged by the management, staff and outside professionals. There is a calendar packed with a variety of events that vary in theme and tempo - many of these events encourage families and friends of the residents to join in the fun.

Group: Graham Care Group

Person in charge: Nicola Delves (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 40

Shared Rooms: 5

Rooms with ensuite WC: 26

Weekly Charges Guide: Personal Care Single £400 – £600 , Personal Care Shared (per person) £335 – £385 (These prices are only a guideline, please contact Harpwood Residential Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Harpwood Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.3 (maximum of 10) for Harpwood Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Harpwood Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.472 for Harpwood Residential Home is calculated as follows: ( (18 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.8 Points relating to the number of positive Reviews for Harpwood Residential Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 3 Reviews ÷ 10 Target = 0.300

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.3 Harpwood Residential Home has a Review Score of 8.3 (8.272) from 3 Reviews


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Harpwood Residential Home?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Harpwood Residential Home

  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1

During the time my father stayed at Harpwood Care Home he was treated exceptionally well. He was treated with dignity as an individual. He wasn't always easy to care for (due to his Dementia) yet the staff were an amazing team and always cared for him with heaps of patience.
As a relative visiting regularly, I was always made welcome by the friendly staff (including the admin staff) and kept up to date with my fathers well being. One of the best things about this care home is that it is small enough for the staff to know every resident personally. There was always plenty going on with regards to activities.
I thoroughly recommend this care home.

How likely would you be to recommend Harpwood Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

The staff at Harpwood, in my opinion, are great.

How likely would you be to recommend Harpwood Residential Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   4.4 out of 5

My husband has been in this home since August and I thought then they were very attentive to his needs especially as he kept trying to get out. He has settled now and with the new management, it has gone from strength to strength.

I appreciate its an old building so rooms are OK but very clean which is the important thing.

I am very happy my husband is here, they look after him well.

How likely would you be to recommend Harpwood Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

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