Harpwood Residential Home

Seven Mile Lane, Wrotham Heath, Sevenoaks TN15 7RY
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7.8 16 Reviews
  • Harpwood Residential Home, Sevenoaks
Harpwood is set in four acres of grounds and is especially designed for those less able and offers wide corridors, an easy to use lift, gentle stairways and plenty of room to wander freely betwen lounges and sitting areas.

The aim at Harpwood is to create a relaxed, happy atmosphere that is both homely and secure - each resident is assisted and encouraged to develop and maintain a lifestyle that affords them the maximum level of independence. Staff are gently supportive of specific needs but still mindful of independence and the need for privacy.

There are many activities arranged by the management, staff and outside professionals. There is a calendar packed with a variety of events that vary in theme and tempo - many of these events encourage families and friends of the residents to join in the fun.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1995 – £1995
  • Self-Funded Residential Dementia Care: £1995 – £1995
  • RESPITE Self-Funded Residential Care: £1995 – £1995
  • RESPITE Self-Funded Residential Dementia Care: £1995 – £1995

These prices are only a guideline, please contact Harpwood Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicola Delves (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (100)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (100)

Harpwood Residential Home Reviews (16)

7.8

Harpwood Residential Home has a Review Score of 7.8 (7.795) out of 10, based on 1 reviews in the last 2 years. Over all time Harpwood Residential Home has 16 reviews.

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  • 11
  • 5
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Review from Andy G (Son of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has some dementia and mobility problems, and after several falls resulting in regular hospital stays, moved to Harpwood Residential Home in the spring of 2022. She spent the first year in the old building and has now moved into the new facility, which is so much more spacious, with wide corridors,
open lounges and dining areas, and spacious, well-appointed ensuite private rooms. The staff have always been welcoming, engaging and clearly keen to provide a caring and enjoyable atmosphere for the residents. Although Mum does get a little confused at times, she genuinely seems happy at Harpwood, and she is not an easy lady to please! Mum even says she enjoys the food, and having received some samples during my visits, I can confirm they do make some excellent cakes! I do feel Mum is in safe hands. When she had a fall recently, a rare occurrence now due to diligent care and precautions provided, paramedics and hospital care were arranged much more quickly than we could achieve ourselves.

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Review from Wendy P (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Harpwood Residential Home enough for their care - loving - support
My dad was there just under 13 months
They gave so much amazing care
Sadly my dad lost his last breath on 4th April
I sat there for three weeks during my dads final journey of life
The staff was amazing so much
compassion - care - love - support not just for dad but for us- as a family
I so wish them all the best in the new home

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Review from Keith W (Son-in-law of Resident) published on 23 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has lived in Harpwood Residential Home for a year. The carers work above and beyond; we know he is extremely well looked after.

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Review from F E (Son of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family would like to thank all of the staff at Harpwood, who welcomed my mother into their home and cared for her with such love and kindness over the years she was with them. In the last week of her life, they went above and beyond in keeping her at Harpwood which had become her home.
The staff
at Harpwood our outstanding and my mother felt very much at home, happy and safe

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Review from Pauline O (Daughter of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Harpwood Residential Home and the staff enough. My mum is looked after so well it really is faultless. Mum is so happy at Harpwood Residential Home and as a family, we have no worries. I would absolutely recommend Harpwood Residential Home.

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Review from Sharon G (Daughter of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Harpwood Residential Home for just over a year. The staff are amazing, so kind and caring and nothing seems too much trouble. The food always looks lovely and appetising with different choices available. I would not hesitate to recommend Harpwood. I know my mum is safe and extremely
well cared for.

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Review from Raymond B (Brother-in-law of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I put good for food, although I have not tried it, as my sister-in-law said it was good and she is a very fussy eater.

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Review from C J (Husband of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At Harpwood the important word is 'care' - because they do!

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Review from K W (Wife of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first went to Harpwood a year ago and found it friendly and good service. That is why my husband is back. Thank you so much.

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Review from Pam S (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness my mother receives from all the staff is excellent. They are always friendly and willing to assist in any way. My mum is happy there and this makes me happy.

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Review from Barry B (Son of Resident) published on 30 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On behalf of my mother, I started looking at suitable care homes for her. I was not happy with the first homes we (my wife and I) looked at. Then, just by chance I was told of Harpwood and rang up the home. From the moment I rang something felt right and when we visited we both felt at ease and was
pleased with everything we saw. Our first impression has not changed, and it is down mainly to the good team you have working there. You may have a slightly weather-beaten ship but the important thing is you appear to have a good captain and crew so well done. I hope you can keep up the same standard when the new facility is built and wish you every success for the future.

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Review from Gilli G (Daughter of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother lived at Harpwood for over two years, going there when she was 102 years old. The care she has received there has been outstanding, the staff became friends of our family and Mum just loved living there. She was always taking part in activities, enjoying the tasty food (and so much of it)
and really living her life to the full.
Mum passed away at the beginning of January, and the care and support the staff gave to us during her last day was just amazing. They truly cared for her and for us and made sure that Mum's last hours were peaceful and comfortable.
I cannot praise the staff at Harpwood highly enough, it is a wonderful place full of genuine love, care and support.

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Review from Susan P (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relatives, who both have dementia, have been at Harpwood for over 1 year. I am particularly impressed that the dementia bus was recently at Harpwood for staff to experience how someone with dementia perceives the world. Therefore enabling better support. They also took part in the Nameste project,
lead by a hospice charity to explore the use of well-being techniques, especially sensory touch to reduce medication. The visiting acts are many and varied, singers and musicians, interactive talks. Dogs to stroke and cuddle, plus many regular activities.

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Review from Paul W (Son of Resident) published on 29 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the time my father stayed at Harpwood Care Home he was treated exceptionally well. He was treated with dignity as an individual. He wasn't always easy to care for (due to his Dementia) yet the staff were an amazing team and always cared for him with heaps of patience.
As a relative visiting
regularly, I was always made welcome by the friendly staff (including the admin staff) and kept up to date with my fathers well being. One of the best things about this care home is that it is small enough for the staff to know every resident personally. There was always plenty going on with regards to activities.
I thoroughly recommend this care home.

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Review from Michael D (Nephew of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Harpwood, in my opinion, are great.

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Review from Gillian P (Husband of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this home since August and I thought then they were very attentive to his needs especially as he kept trying to get out. He has settled now and with the new management, it has gone from strength to strength.


I appreciate its an old building so rooms are OK but very clean which

is the important thing.


I am very happy my husband is here, they look after him well.

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Current Review Score: 7.8 (7.795)

Overview of Review Score

The Review Score of 7.8 (7.795) out of 10 for Harpwood Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Harpwood Residential Home is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.045 Points relating to the number of positive Reviews for Harpwood Residential Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 1 Positive Reviews ÷ 22 = 0.045

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

Meet the Team (14)

Nicola

Nicola Delves

Job Title: Registered manager

Joined: 2017

Working in health & social care since 2010, Nicola is well versed in her sector.
Starting in domiciliary, working her way through roles including senior carer, supervisor and deputy manager Nicola has a deep understanding of every level of care.
CQC registered and holding a BA (hons) in health & social care, as well as an NVQ level 5 in leadership and management and a NEBOSH certificate amongst others, Nicola is an advocate for continuing professional development.
Currently, she is studying for a level 7 in strategic leadership and management and believes there is always more to learn and ways to improve practice and resident welfare.
Nicola takes great pride in the running of Harpwood and describes herself as honoured to hold the role.

Amalia

Amalia Edwards

Job Title: Deputy manager

Joined: 2018

Amalia has worked in health & social care for 15 years.
Amalia has held roles including carer, senior carer, team leader, care planner then moving onto the practice development team before becoming a deputy here at Harpwood.
Proficient in practical applications and theoretical, technical development Amalia is able to perform her role as deputy empathetically and professionally.
Amalia has a range of qualifications, including but not limited to an NVQ level 5, a level 5 in leadership and management; and is currently working towards her level 7 in strategic leadership and management.
Amalia describes her residents as 'friends' and strives to build strong relationships with them whilst making their last years enjoyable, in a comfortable and quality setting.

Kodie

Kodie Butcher

Job Title: Clinical Lead

Joined: 2018

Kodie is the current clinical lead, having worked in health & social care for 14 years and starting as a senior carer.
Kodie has spent 7 of those years with us here at Harpwood.
Kodie is a loyal advocate of our ethos and vision for the home and hopes to create a supportive, secure and inclusive environment for staff, residents and relatives alike.
Kodie is knowledgeable and competent, holding qualifications such as a level 4 NVQ, level 3 in health & social care and a lead to succeed certification, amongst others.
When not at Harpwood, Kodie studies for her second year of her nursing degree and enjoys developing her skills and knowledge.

Lesley

Lesley

Job Title: Reception manager

Joined: 2017

Lesley is the friendly face of Harpwood, boasting 22 years of experience in health and social care.
Lesley has level 2, 3 and 5 qualifications in health and social care, as well as a level 3 in palliative
care and safeguarding amongst others.
From domestic, carer, deputy manager to receptionist her wealth of knowledge in all things care
makes her a valuable part of the team.
Our visitors always leave reception with a smile on their face as she really does go the extra mile
to make visitors feel welcome, informed and empowered.

Naomi

Naomi

Job Title: Resident liaison

Joined: 2025

I joined the Harpwood team in 2025.
I enjoy building and nurturing relationships with residents and relatives alike.
I am passionate about ensuring residents and relatives are getting all they need and more from
Harpwood.
My door is always open, I am here to support with every step of your journey from pre admission
onwards.

Dean

Dean James

Job Title: Compliance Manager

Dean is one of the compliance managers for Graham Care, overseeing the critical aspects of running a care home in accordance with the law. Dean is incredibly familiar with the standards set by governing bodies, having previously been a CQC inspector. Dean is incredibly dynamic and supports multiple homes within our group to meet and exceed these standards. Dean holds a degree in social policy & public sector management which brings valuable insight into the homes he is assigned to. Dean describes his motivation as making the overall quality of life better for residents, and a desire to help wherever he can.

Julie

Julie

Job Title: Activities team

Julie is a member of the activities team at Harpwood, she supports residents in engaging with various activities both inside and outside the home.
Julie is a delight and her personality makes her a great fit for the Harpwood, she loves to socialise with the residents, who describe her as friendly, funny and outgoing.

Colin

Colin

Job Title: Maintenance

Colin provides maintenance for all areas of Harpwood.
Colin is an experienced maintenance man, aiming to deal with issues thoroughly and promptly.
He is happy to speak with relatives and residents to discuss maintenance concerns.
Colin is cheerful, friendly and selfless, often stepping beyond his role as maintenance, helping family and residents wherever he can, hoping to bring a smile to their face.

Grace

Grace Nyambira

Job Title: Chef

Joined: 2024

Grace is a passionate and talented chef, working in the industry for over 20 years.
Grace works alongside husband Phil, together they provide high standards of catering for the home.
Grace is comfortable with various cuisines and techniques, here at Harpwood she is particularly renowned for her amazing pastries and cakes!
Grace has a diploma in professional cookery and holds a certificate in food hygiene, amongst many others.
Grace is motivated by and gets satisfaction from the reaction she gets from residents and relatives when they are happy with the service and food provided.

Philemon

Philemon Nyambira

Job Title: Chef

Joined: 2023

One half of the husband and wife team, Phil is an extraordinary and passionate chef.
Comfortable in all areas of food preparation and service, Phil is vastly qualified and is a valued member of the Harpwood team.
Phil can cook in many styles with ease, and is happy to cater to specific tastes.
Friendly, professional and highly skilled, Phil strives to provide excellent service and nutritious, high quality food to all in our care.

Ally

Ally

Job Title: Domestic

Joined: 2018

Beloved Ally has worked at Harpwood for seven years now, providing exceptional standards of housekeeping and hygiene around the home. Ally is described as confident, kind and hilarious! Ally enjoys stopping to check in with the residents and have a chat. Ally prides herself on her standards and does the best she can every day to provide an environment people can thrive in- an environment that replicates how people would like their own home to be kept.

Blessy

Blessy

Job Title: Duty manager

Lovely Blessy is one of the duty managers at Harpwood house. Blessy is vastly qualified and has a masters and doctorate in Pharmacy which she undertook in India. Blessy also has an NVQ level 3 and is currently working her way towards the level 4. Blessy enjoys working in healthcare and bringing comfort and aid to those in need.

Linda

Linda Morgans

Job Title: Nurse

Linda is one of our nurses, she has 44 years of quality experience in health & social care. Linda has held various roles during her service. Linda has an NVQ level 3 and is working on achieving her level 4 as well as having a diploma in adult nursing. Linda describes her motivation as providing top quality care with a combined passion in looking after and nurturing the elderly. Nothing is ever too much for Linda, her strong work ethic and positive attitude make her a treasured part of our team.

Selina

Selina

Job Title: Activities team

Selina is a member of the activities team at Harpwood, working with us for four years now. Selina is an approachable and lovely young lady, getting satisfaction from making people smile and laugh and brightening their day with positive interactions.

Frequently Asked Questions about Harpwood Residential Home

What types of Care is Harpwood Residential Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Harpwood Residential Home have?

There are 100 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Harpwood Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harpwood Residential Home to the centre of Sevenoaks?

6.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harpwood Residential Home to verify any information. View our terms and conditions. Harpwood Residential Home has an Enhanced Service - more info.