Highfield Private Rest Home, Hythe, Kent
Highfield Private Rest Home, Hythe, Kent
Highfield Private Rest Home, Hythe, Kent

Highfield Private Rest Home, in Hythe, takes seriously its commitment to professional care alongside a satisfying lifestyle, within an environment where all residents feel respected and comfortable.

Carers feel strongly that residents deserve a friendly service for whereby their rights and choices are upheld.

Good social atmosphere combines with a nutritious food menu to add to the satisfaction of clients. Picturesque gardens and location close to the sea help for a great view from nearly every room.

Owner: Silverleaf Care Homes Ltd

Person in charge: Douglas Burrows (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Old Age

Admission Information: Available on Assessment. Ages 65+.

Single Rooms: 29

Shared Rooms: 1

Rooms with ensuite WC: 19

Weekly Charges Guide: Personal Care Single £500 – £815 (These prices are only a guideline, please contact Highfield Private Rest Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Highfield Private Rest Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Highfield Private Rest Home has a Review Score of 8.2 (8.225)

The Review Score of 8.2 (maximum of 10) for Highfield Private Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Highfield Private Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.652 for Highfield Private Rest Home is calculated as follows: ( (17 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 23 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.573 Points relating to the number of positive Reviews for Highfield Private Rest Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6.2 Target = 0.323

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highfield Private Rest Home?

  • Extremely LIKELY
    1
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highfield Private Rest Home

  • Daughter of Resident/Service User
    2

My father moved to Highfield in October 2011. At Christmas, my mother joined him for a short respite but enjoyed it so much, she decided to stay permanently. Sadly she passed away in November 2015, but the end of life care she received from every staff member, was excellent and the compassion shown to both my father and myself was exemplary.
Dad is very settled at Highfield but as an avid reader prefers to remain in his room. He does not participate in many extra activities but despite poor mobility, the staff ensure he attends those of interest.
The food is freshly cooked, well presented and suitable for his diabetes. Since being a resident, his health and weight has improved due to the well-balanced meals.
All staff members are friendly, caring and always treat the residents with dignity. They are very approachable and contact me immediately with any concerns.
Highfield is a large happy family with Birthday cakes, Christmas presents, Christmas and Summer parties. Recommended throughout!

How likely would you be to recommend Highfield Private Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is rare for me to visit and not find the staff considerate and cheerful. As the home is an old house, adapted for its use it is small compared to some, they make the best use they can of the communal areas, lovely lounges and dining room. The food is appetising. I am not aware if there is any extra activities as my Father wouldn't join.
I find the kindness of staff reassuring and they ring me to consult and discuss issues.

How likely would you be to recommend Highfield Private Rest Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

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Awards / Recognitions

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Job Vacancies

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Care Home Idol 2016

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