Riverlea House

My mother is well looked after . They need a better chef in the kitchen . Nothing else to say

In terms of day to day care, there is little or no use of agency staff, the home and my mother are always clean and well looked after. The staff from caretaker, domestic and nursing staff to management approachable and friendly and take an interest. Obviously, I highly recommend the home.

The staff are what makes this a lovely place to reside. Super helpful, patient and caring. Nothing is too much trouble. Just what you want, to know that your parents are being well cared for. Mum needed lots of help when she first arrived due to an illness and as she grew stronger she then needed help with paperwork, emails, shopping - all of this was provided by the wonderful staff. Cannot speak highly enough about them! Also, Riverlea is in a super location ... one of the nicest villages in the area ... a river flowing through the back garden. A coop opposite and even a dear little fruit and veg shop to wander out to. All in all, highly recommended.

My mum is looked after very well, she needs lots of help which she gets. The food is always presented well - with lots of choices. Staff are very friendly - always willing to help always polite. Very good choice of care - when looking for a home.

The care home in which our mother is a resident is overall very good. (Our mother has Dementia) The reason I haven't given it 5 stars is that, although our mother can he difficult, our gripe is with her hearing aids. At times when we visit, she hasn't got them in, and times like when I went to visit her yesterday, she did have them in, but they weren't switched on. Another small gripe is that some of her clothes go missing only for us to see other residents wearing them, even though her name and room number is inside the garments/shoes.

Riverlea is a wonderful home. It's light and airy and very clean, it doesn't smell. The carers and cleaners are absolutely brilliant. So caring. They have regular activities and most importantly they don't treat our elderly as children. They treat them as their elderly parent - they have a small bar called the Drunken Duck and if somebody wants a glass of wine or beer they can have it. My mum doesn't have dementia, but the home is mixed and everybody gets used to it and help each other. Best care home I could have hoped for - and I saw a few before I decided this was best. Mum loves it and I know staff are loving mum as she's a feisty old bird that will give them a run for money. I'm saving up for a room - it's really good.

I feel that ever since my mum arrived at Riverlea she has gone strength to strength, the staff are amazing, and they treat my mother with upmost respect, if I was to go into a care home I would pick Riverlea .

Moving my mum to Riverlea last year was the best decision we could have made. I'm truly grateful for the care provided and highly recommend.

Relating to my Mothers room, which is kept clean and tidy, my Mother is well looked after. There is always plenty to eat, meals are of good quality. Drinks are provided throughout the day. There are a variety of activities if you wish to participate in. Visitors are always welcome. I feel reassured that my Mother is treated well and with dignity.

Every visit I make to my mums I get updates on mums health. Staff are always very friendly and get offered a cup of tea. I live in Wimbledon so it takes me a good three hours to get to the home I get emails on what my mum needs a top-up on spending money toiletries etc.

The manager is always willing to be available when I wish to speak with her.

Residents are treated with care and dignity.

Care Home has helped with arranging transport for Mum to attend hospital appointments. This has been very welcome if the family are unable to assist on the day.

My brother has been a resident at Riverlea House since April 2023, and in my opinion, the care for him by the staff at the home has been first-class. He had a severe stroke that has meant he has a high dependency on the care home, he needs assistance with washing, dressing, food, and toilet functions, as he is unable to walk and has limited coordination. He also has diabetes and gets tested twice a day and is given insulin based on the test results, along with various other medications prescribed by his doctors, He gets constant care and attention, his room is cleaned daily, and meals, snacks, and drinks are provided. I have witnessed this in person during visits and on video calls. He is very happy with the care home, the staff, and the services provided. He does not participate very much in activities, due to his condition and that some activities do not interest him.

What a fantastic afternoon - we were invited to join my mum for a Christmas lunch and entertainment. The welcome was first-class and the meal was excellent - the chef and her team out did themselves - as good as any restaurant. Thank you all for a perfect afternoon, we thoroughly enjoyed it.

Mum has been living at Riverlea House for almost two years now, she is very happy there and always says how lovely the staff are, with an open door policy, we are always welcome to visit whenever we like and stay for as long as we like. Family are invited to all functions and we have just spent the afternoon having a Christmas lunch which was absolutely lovely. If Mum has health issues, I am contacted immediately. Overall, I feel Mum is safe and well cared for.

Friendly, caring, lovely people. Thank you.

A recent medical issue has been handled sensitively and with the local GP/hospital. We have been kept up to date with what's happening.

The little things like the availability of the hairdresser and someone doing her nails is really good as well.

Amazing care home. The first thing we were told was let us do the worrying, enjoy spending time with your mum. Since mum has been living there for the last year a weight has been lifted. There were the usual feelings of guilt and failing her but the care she gets is outstanding. Residents are treated with care and dignity. We recently had a medical incident where Mum was taken very ill whilst out with us. We were only a few minutes from the home and cannot thank them enough for all the calm and professional care with Mum but also with us. We were terrified we would lose Mum and the manager and care staff were so supportive, reacted quickly to minimise Mum's distress and provided lots of reassurance. Mum now refers to Riverlea as home, which we thought would never happen. There is always an activity to keep her entertained and I have not heard Mum laugh so much for a long time. Thank you everyone for being so caring. The home is spotless, food is amazing and the staff are caring.