





Staff at Riverlea House aim to provide a service which enables residents to live safely and securely so they come to regard Riverlea House as their own home. Care staff strive to enhance resident lifestyles to help them to maintain their independence and promote their sense of purpose.
Care Provided by Riverlea House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Riverlea House for full pricing details and T&Cs.
Contact Riverlea House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Select Healthcare
- Private Owned
Person in charge
- Natalie Lamoon(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (44)
Visiting
- Visiting loved ones is permitted at any time. If a large group visiting, please let them know so they can ensure you have an area to enjoy your visit
Parking
- Off road parking to the front of the building
Riverlea House Reviews (19)
Riverlea House has a Review Score of 9.7 (9.711) out of 10, based on 19 reviews in the last 2 years.
Over all time Riverlea House has 19 reviews.
My mum is looked after very well, she needs lots of help which she gets. The food is always presented well - with lots of choices. Staff are very friendly - always willing to help always polite. Very good choice of care - when looking for a home.
The care home in which our mother is a resident is overall very good. (Our mother has Dementia) The reason I haven't given it 5 stars is that, although our mother can he difficult, our gripe is with her hearing aids. At times when we visit, she hasn't got them in, and times like when I went to visit her yesterday, she did have them in, but they weren't switched on. Another small gripe is that some of her clothes go missing only for us to see other residents wearing them, even though her name and room number is inside the garments/shoes.
Thank you very much for your feedback and for bringing these concerns to light. We have invested in sensory training and 1-1 training sessions for the hearing aids, as some are not clear and different to generic aids often in use. We, of course, can not force anyone to wear an aid, but are...
Riverlea is a wonderful home. It's light and airy and very clean, it doesn't smell. The carers and cleaners are absolutely brilliant. So caring. They have regular activities and most importantly they don't treat our elderly as children. They treat them as their elderly parent - they have a small bar called the Drunken Duck and if somebody wants a glass of wine or beer they can have it. My mum doesn't have dementia, but the home is mixed and everybody gets used to it and help each other. Best care home I could have hoped for - and I saw a few before I decided this was best. Mum loves it and I know staff are loving mum as she's a feisty old bird that will give them a run for money. I'm saving up for a room - it's really good.
Thank you for your lovely review. I have passed your comments on to our team and will continue to strive to provide the highest level of care and support. We also look forward to supporting you in the future.
The staff are what really makes Riverlea House. Super helpful, caring, patient, interested and professional at all times. We have been very impressed with and grateful for the help we have had in transitioning Mum to residential care, they have been with us every step of the way, nothing has been too much trouble. Even to the extent of accommodating Mum with her particular likes and dislikes, e.g. brown bread, fresh fruit etc! Riverlea House is in a lovely location, nestled in the very picturesque village of River with a garden backing onto the River Dour. I cannot recommend it highly enough.
Thank you for this wonderful feedback. Nothing is too much trouble, it's honestly a pleasure.
I feel that ever since my mum arrived at Riverlea she has gone strength to strength, the staff are amazing, and they treat my mother with upmost respect, if I was to go into a care home I would pick Riverlea .
Thank you for your kind words. I have passed them on to the team. We would also be happy to have you with us!
A professional involved in our case recently described Riverlea as the best care home he has seen since Covid.
The staff are welcoming, creating a true sense of community within a safe and nurturing environment. There are a range of activities and events. Food and drink are plentiful.
Moving my mum to Riverlea last year was the best decision we could have made. I'm truly grateful for the care provided and highly recommend.
Thank you so much for your very kind words. We do try to make the transition and smooth as possible and the future stay as meaningful as possible. Thank you again.
Relating to my Mothers room, which is kept clean and tidy, my Mother is well looked after. There is always plenty to eat, meals are of good quality. Drinks are provided throughout the day. There are a variety of activities if you wish to participate in. Visitors are always welcome. I feel reassured that my Mother is treated well and with dignity.
Thank you for your review, your kind words are very much appreciated.
Every visit I make to my mums I get updates on mums health. Staff are always very friendly and get offered a cup of tea. I live in Wimbledon so it takes me a good three hours to get to the home I get emails on what my mum needs a top-up on spending money toiletries etc.
Thank you for your review. We do have a lovely staff team. I am glad this comes across to others.
When I call for assistance, staff always attend as soon as they can.
The staff are generally courteous and considerate.
The manager is always willing to be available when I wish to speak with her.
Thank you so much for your 5* review. It is always lovely to have feedback from the most important people, the ones we are supporting. My door is always open and we will support any way we can.
The care home is kept clean, and tidy, I have also noticed continuous decorations, and furniture being replaced and upgraded throughout the lounges.
Meals are well provided, drinks provided regularly as are snacks.
Regular activities of various forms are provided seasonal activities are well catered for.
Residents are treated with care and dignity.
Thank you for your lovely review. We do have a lovely staff mix and glad this is reflected. You will see more renovations over the coming months as the upgrades continue through to the summer.
Any concerns raised with me are passed on by myself to staff, who then deal with them.
Management is excellent.
Care Home has helped with arranging transport for Mum to attend hospital appointments. This has been very welcome if the family are unable to assist on the day.
Thank you very much for your kind words. It is very much appreciated. Any support we can give to make life easier, we will. It's truly a pleasure.
My brother has been a resident at Riverlea House since April 2023, and in my opinion, the care for him by the staff at the home has been first-class. He had a severe stroke that has meant he has a high dependency on the care home, he needs assistance with washing, dressing, food, and toilet functions, as he is unable to walk and has limited coordination. He also has diabetes and gets tested twice a day and is given insulin based on the test results, along with various other medications prescribed by his doctors, He gets constant care and attention, his room is cleaned daily, and meals, snacks, and drinks are provided. I have witnessed this in person during visits and on video calls. He is very happy with the care home, the staff, and the services provided. He does not participate very much in activities, due to his condition and that some activities do not interest him.
Thank you for your review. It is always very much appreciated. I will pass your comments on to the team.
What a fantastic afternoon - we were invited to join my mum for a Christmas lunch and entertainment. The welcome was first-class and the meal was excellent - the chef and her team out did themselves - as good as any restaurant. Thank you all for a perfect afternoon, we thoroughly enjoyed it.
Thank you so much for your lovely review. You are more than welcome, any time.
Mum has been living at Riverlea House for almost two years now, she is very happy there and always says how lovely the staff are, with an open door policy, we are always welcome to visit whenever we like and stay for as long as we like. Family are invited to all functions and we have just spent the afternoon having a Christmas lunch which was absolutely lovely. If Mum has health issues, I am contacted immediately. Overall, I feel Mum is safe and well cared for.
Thank you very much for your kind words. It is appreciated by all.
All the staff have been so lovely to Mum, I cannot thank them enough.
Friendly, caring, lovely people. Thank you.
Thank you very much for your kind review. Mum is absolutely wonderful and it's always a pleasure.
Since her arrival, she has always seemed settled when we visit.
The staff are really welcoming when we visit. Mum loves the staff and says they are 'lovely'.
A recent medical issue has been handled sensitively and with the local GP/hospital. We have been kept up to date with what's happening.
Thank you for your kind words, it means a lot and will be fed back to the team in our team meetings.
When we visit they always let us know what is going on with Mum's care.
She is cautious and always clean and well-fed.
The little things like the availability of the hairdresser and someone doing her nails is really good as well.
Thank you for your lovely review. It is very much appreciated and it is an absolute pleasure.
I would highly recommend a visit if you are looking for a residential placement for a family member.
Thank you very much for your lovely feedback. It is an absolute pleasure looking after your mum.
Amazing care home. The first thing we were told was let us do the worrying, enjoy spending time with your mum. Since mum has been living there for the last year a weight has been lifted. There were the usual feelings of guilt and failing her but the care she gets is outstanding. Residents are treated with care and dignity. We recently had a medical incident where Mum was taken very ill whilst out with us. We were only a few minutes from the home and cannot thank them enough for all the calm and professional care with Mum but also with us. We were terrified we would lose Mum and the manager and care staff were so supportive, reacted quickly to minimise Mum's distress and provided lots of reassurance. Mum now refers to Riverlea as home, which we thought would never happen. There is always an activity to keep her entertained and I have not heard Mum laugh so much for a long time. Thank you everyone for being so caring. The home is spotless, food is amazing and the staff are caring.
Thank you so so much for your kind words. It is very much appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 October 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Riverlea House.
There are no upcoming events for Riverlea House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Riverlea House.
Accreditations
There are no accreditations posted yet for Riverlea House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Riverlea House
What types of Care is Riverlea House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Riverlea House have?
There are 44 Single Rooms.
What are the Facilities & Services at Riverlea House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Riverlea House to the centre of Dover?
1.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverlea House to verify any information. View our terms and conditions. Riverlea House has an Enhanced Service -more info.