Treetops Care Home

3 Lower Northdown Avenue, Cliftonville, Margate CT9 2NJ
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18 Reviews
  • Treetops Care Home, Margate
Treetops Care Home is a family run care home based in the beautiful seaside town of Margate in Kent. The home provides residential care accommodation for up to 23 elderly people and those with dementia.

Conveniently located, Treetops is a stones throw away from local amenities.

The home provides sensitive and skilful care in a warm and homely environment and the primary aim is to enable residents to live as normally as possible in a situation where their individuality, independence and personal dignity are respected.

Residents can enjoy the outdoors in the home's secure and mature gardens, get involved in outdoor activities like gardening and watch the local wildlife.

The highly trained team offers quality care to all residents at the home and care plans are created via electronic care planning system to ensure real-time documentation to meet individual needs. Staff endeavour to give residents a 'home from home' experience and treat them with respect and dignity.

Activities are offered in the home to enable residents to engage in music therapy, exercise classes, creative art, movie days and enjoy an outside entertainer, allowing them to enjoy and sing along. Activities are important to ensure social needs are met along with a person's emotional and physical needs.

Residents have a range of menus and meal choices and have also chosen the décor for the environmental refurbishments at the home.
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Care Provided by Treetops Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1155
  • Self-Funded Residential Dementia Care: from £1155
  • RESPITE Self-Funded Residential Care: from £1155
  • RESPITE Self-Funded Residential Dementia Care: from £1155

These prices are only a guideline, please contact Treetops Care Home to find out the exact price for your requirements.

Contact Treetops Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Treetops Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sara Smith (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (2)

Visiting

  • Family and friends can visit at anytime.

Parking

  • Parking is available on the street directly outside the home.

Treetops Care Home Reviews (18)

Over all time Treetops Care Home has 18 reviews.

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Reviewer Connection to Treetops Care Home
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Review from T S (Son-in-law of Resident) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was admitted directly from the hospital for an assessment of her needs. The management, staff and owners have been absolutely brilliant everybody is so attentive, and the owners are accommodating and incredibly caring asking what can they do to improve my mother-in-law's stay with them.
Her room is great, and large enough to accommodate her electric chair and a china cabinet containing some of her prized possessions. The manager has an excellent eye for detail and runs a tight but very caring ship, each and every staff member shows care, compassion and understanding to all residents and their particular needs. The quality of the meals is amazing with roasts at least twice a week, supplemented with fresh vegetables, and all dietary needs catered for. This is a real tribute to the owners, management and staff, and a first-rate care home who are giving my mother-in-law a cosy comfortable satisfying and safe environment to live in. Thank you!
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Review from A E (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum says that the staff at Tree Tops were all very good and that she felt very looked after and well-fed! Mum said the food and puddings were delicious and that it was nice to have others to chat to. Mum enjoyed having her hair washed, blow-dried, and her nails painted. If Mum forgot where she was going,
there was always staff on hand to assist. A welcome stay for respite.
Reply from Indi Toot, Director at Treetops Care HomeHi Amanda, thank you for your comments; these are much appreciated.
Regards, Treetops.
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Review from Laura Y (Granddaughter of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great standard of care provided at Treetops. All staff show a willingness to go the extra mile for their clients and family members. Very clean, comfortable and friendly environment. Carers demonstrate empathy and a social interest in their client's personality, likes and dislikes. Very impressed with
the speed in which medical needs are handled at the home too. Thank you Tree Tops for taking such good care of our dear relative during these difficult times.
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Review from Sharon O (Daughter of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my mum passing away, my dad became very low his Dr admitted him (he is 88), within 3 weeks my dad has improved so much he is engaging with staff and other residents. The care he has been given is brilliant. Dad has chosen to stay on. The manager and staff have made a big difference to my dad at
a very hard time in his life.
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Review from David R (Son of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Treetops for nearly 14 years, in that time I can happily say that she was treated with kindness, thoughtfulness and the staff showed my mother dignity. The staff were always polite and friendly and extremely helpful. My warmest thanks go to the staff at Treetops.
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Review from Christina B (Daughter of Resident) published on 17 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager of Tree Tops helped me with all the admin to get mum admitted just before lockdown 2! He reassured mum and me and is doing everything in his power to find mum a permanent place in this lovely home from home. I rang this morning and he was able to put my mind at rest by reading her notes
to me. She was checked every two hours throughout the night and made comfortable with warm drinks when needed. So very grateful.
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Review from A B (Husband of Resident) published on 23 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my wife. On each occasion, the staff was very helpful and efficient. Management was at its best and my view is well done Tree Tops. This included every member of the staff I met.
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Review from E H (Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have loved every minute I have been here. I would give them 100/10. There is not one person who can be described as anything other than awesome! From the moment I came in to leaving, I feel like part of the family. This is not a residential home, it is a family that you are part of. They are doing
up areas, but none of that is important. What is, the warmth and love shown to us. Nothing is too much trouble. I will badly miss them all. God bless you all!
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Review from J L (Friend of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Tree Tops is warm and homely. Residents are quickly made to feel very comfortable and cared for. The menu is varied, and all tastes are catered for with the emphasis of "home cooking".
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Review from A G (Friend of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was in for 2 weeks respite, now as it's such a nice place hope to get her resident. She is happy there.
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Review from R S (Daughter of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management treat my mother with kindness and respect. They are happy to try and meet any request made. Everyone is treated as an individual with their own needs, likes and dislikes. I am very happy with my mother being in this care home.
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Review from Gill W (Daughter of Resident) published on 10 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, who suffers from dementia, has been a resident here for just over two years. In all of that time, the carers have only ever shown him kindness and treated him with great dignity.
There are always carers on hand talking to the residents and helping them with whatever they need.
Visitors
are welcome at any time and are always offered a drink. Visiting Treetops, you feel as if you are in a family home rather than a care home. The manager lets me know straight away of any changes to my father's medication or if there are any changes to his condition.
Every member of staff from the manager down seems to have the resident's best interests at heart and all help to make this a very happy place to be.
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Review from L H (Daughter-in-law of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful home and my father-in-law says it's like a hotel.
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Review from Sue P (Daughter of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my dad and my aunt have been in Tree Tops. They are both very happy here. I am impressed by the kindness, thoughtfulness and love that residents are given by the carers. It feels like being in a loving home. My dad is treated with great dignity. I cannot recommend Tree Tops highly enough.
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Review from A W (Wife of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well looked after. My husband has settled in and seems to be happy and contented. He is in a safe environment.
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Review from Eunice B (Respite Resident) published on 25 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very nervous of coming to stay. I needn't have been, the staff are very kind and friendly, without being 'over the top'. I have found the food very palatable and satisfying.
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Review from S E (Niece of Resident) published on 22 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice entrance space and a very warm welcome. Offered tea/coffee on arrival and an update on care plan for a relative.
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Review from R R (Brother-in-law of Resident) published on 11 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Treetops Care Home

What types of Care is Treetops Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Treetops Care Home have?

There are 20 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Treetops Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Treetops Care Home to the centre of Margate?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Treetops Care Home to verify any information. View our terms and conditions. Treetops Care Home has an Enhanced Service - more info.