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Care Homes Owned by Alexandra Care Homes

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8.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Alexandra Care Homes
Alexandra Care Homes in Herne Bay, Kent operates high quality care homes with compassion.

Trained staff give residents dignity, respect and high-quality care.

Residents can enjoy nutritious, tasty meals, engaging social activities to suit their interests and a welcoming home.

Alexandra Care Homes Locations (3)

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3 Care Homes owned by Alexandra Care Homes
Treetops Care Home

3 Lower Northdown Avenue, Cliftonville, Margate CT9 2NJ 

8.2 18 reviews
"My mother-in-law was admitted directly from the hospital for an assessment of her needs. The management, staff and owners have been…"   Read all 18 reviews
Location Type Care Home

Treetops Care Home is a family run care home based in the beautiful seaside town of Margate in Kent. The home provides residential care accommodation for up to 23 elderly people and those with dementia. Conveniently located, Treetops is a stones throw… Read more about Treetops Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 24 Rooms
  • from £1,155 / week
Wychdene Care Home

19 Callis Court Road, Broadstairs CT10 3AF 

8.2 5 reviews
"Very happy with the care provided for nan. We feel comfortable and very assured nan is well looked after. the home itself is very welcoming…"   Read all 5 reviews
Location Type Care Home

Wychdene is a family run care home, located within the beautiful seaside town of Broadstairs in Kent, providing a friendly, caring, homely environment for residents. The care home provides a personal level of care for up to 24 residents and is ideally… Read more about Wychdene Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 24 Rooms
  • from £1,200 / week
St Heliers Care Home

25/26 Clifton Gardens, Folkestone CT20 2EF 

8.1 34 reviews
"The level of care , welcoming and friendly staff when nothing seems too much trouble , caring and thoughtful as well as respectful to a…"   Read all 34 reviews
Location Type Care Home

St Heliers Care Home is an elegant residential caring environment, with the aspects of a hotel standard. The beautiful Victorian building located close to the Leas overlooks the sea and the private communal garden. St Heliers offers large unique furnished… Read more about St Heliers Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 30 Rooms
  • from £1,298 / week

Alexandra Care Homes Reviews (57)

8.2

Alexandra Care Homes has a Group Review Score of 8.2 (8.175) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Alexandra Care Homes must have a Review Score.

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Review of

St Heliers Care Home

from P G (Son of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care , welcoming and friendly staff when nothing seems too much trouble , caring and thoughtful as well as respectful to a frail and elderly Mum .
Thankyou so much for the efforts and understanding
Our family are so grateful.
Reply from Gemma Heynes, Manager at St Heliers Care Home
Thank you so much for your kind comments - We are always happy to help.
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Review of

St Heliers Care Home

from W S (Daughter of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been very unwell most of October, but the home has been caring, welcoming and accommodating to our large family and friends group visiting and changing routine to meet mum's needs. The communication has been fabulous. The staff are like a big family.
Reply from Gemma Heynes, Manager at St Heliers Care Home
Thank you for your kind words. We are always here to help in any way we can.
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Review of

Wychdene Care Home

from Billy W (Grandson of Resident) published on 6 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care provided for nan. We feel comfortable and very assured nan is well looked after. the home itself is very welcoming and homely for the residents as well as visitors.
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Review of

Treetops Care Home

from T S (Son-in-law of Resident) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was admitted directly from the hospital for an assessment of her needs. The management, staff and owners have been absolutely brilliant everybody is so attentive, and the owners are accommodating and incredibly caring asking what can they do to improve my mother-in-law's stay with them.
Her room is great, and large enough to accommodate her electric chair and a china cabinet containing some of her prized possessions. The manager has an excellent eye for detail and runs a tight but very caring ship, each and every staff member shows care, compassion and understanding to all residents and their particular needs. The quality of the meals is amazing with roasts at least twice a week, supplemented with fresh vegetables, and all dietary needs catered for. This is a real tribute to the owners, management and staff, and a first-rate care home who are giving my mother-in-law a cosy comfortable satisfying and safe environment to live in. Thank you!
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Review of

Wychdene Care Home

from C N (Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been living at Wychdene for 10 months now and has settled in very well. The staff are amazing and care for him very well. It was so sad when dad developed dementia and had to give up his home of 50 years but Wychdene is a home-from-home. It is a family.
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Review of

Wychdene Care Home

from Catherine K (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is treated with love and respect by all the staff of Wychdene. I could not wish for a better place for her. All her special needs are met and pre-empted. It seems that nothing is too much trouble for the staff they always appear happy and this rubs off on the residents.
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Review of

Wychdene Care Home

from Avril J (Daughter of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for with love, preserving her comfort and her dignity until the end. She lived here for three years and always spoke very highly of all the staff who cared for her. I only ever observed kindness and care, including the times when my elderly mother was being difficult or displaying
prejudice.


The staff were very good at gently persuading my mother to participate in social activities. She wasn’t a naturally sociable person but benefited from being in the company of others. Equally, they recognised when she just wanted to be in her own space.


I know, from conversations I had with her, that the catering was ‘tweaked’ to cater for foods that she particularly liked or missed. She appreciated that. She always commented on the good quality and quantity of food.

Reply from Denver Rajaratnam, Director at Wychdene Care Home
Thank you for your kind words, I will pass this on to the Manager and the team.
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Review of

Wychdene Care Home

from Lisa L (Daughter of Resident) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had the best care in Wychdene, I couldn’t ask for better. All the staff from the management, carers, kitchen, laundry and maintenance. The home is a very happy home and the staff have always got a smile on their faces. They were all very easy to approach about anything and nothing was too
much trouble. At my mother's end of life, they did everything to make it better for the whole family and made sure my mother was always clean, her hair done amazing and was treated with dignity. I could not have coped at the end without the wonderful staff. I would recommend this home to anyone. Thank you Wychdene.
Reply from Denver Rajaratnam, Director at Wychdene Care Home
Thank you for your kind words - I will pass this on to the team.
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Review of

Treetops Care Home

from A E (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum says that the staff at Tree Tops were all very good and that she felt very looked after and well-fed! Mum said the food and puddings were delicious and that it was nice to have others to chat to. Mum enjoyed having her hair washed, blow-dried, and her nails painted. If Mum forgot where she was going,
there was always staff on hand to assist. A welcome stay for respite.
Reply from Indi Toot, Director at Treetops Care Home
Hi Amanda, thank you for your comments; these are much appreciated.
Regards, Treetops.
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Review of

Treetops Care Home

from Laura Y (Granddaughter of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great standard of care provided at Treetops. All staff show a willingness to go the extra mile for their clients and family members. Very clean, comfortable and friendly environment. Carers demonstrate empathy and a social interest in their client's personality, likes and dislikes. Very impressed with
the speed in which medical needs are handled at the home too. Thank you Tree Tops for taking such good care of our dear relative during these difficult times.
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Review of

Treetops Care Home

from Sharon O (Daughter of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my mum passing away, my dad became very low his Dr admitted him (he is 88), within 3 weeks my dad has improved so much he is engaging with staff and other residents. The care he has been given is brilliant. Dad has chosen to stay on. The manager and staff have made a big difference to my dad at
a very hard time in his life.
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Review of

Treetops Care Home

from David R (Son of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Treetops for nearly 14 years, in that time I can happily say that she was treated with kindness, thoughtfulness and the staff showed my mother dignity. The staff were always polite and friendly and extremely helpful. My warmest thanks go to the staff at Treetops.
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Review of

Treetops Care Home

from Christina B (Daughter of Resident) published on 17 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager of Tree Tops helped me with all the admin to get mum admitted just before lockdown 2! He reassured mum and me and is doing everything in his power to find mum a permanent place in this lovely home from home. I rang this morning and he was able to put my mind at rest by reading her notes
to me. She was checked every two hours throughout the night and made comfortable with warm drinks when needed. So very grateful.
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Review of

St Heliers Care Home

from Paul M (Son of Resident) published on 29 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, a resident at St Helier's, had her 100th birthday today and I want to express my gratitude and appreciation for the wonderful birthday experience you arranged for Mum under very difficult weather conditions and with COVID limitations in place. I cannot praise their constant attention to my
mum enough and a special mention to one member of staff in particular for her continued care.
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Review of

Treetops Care Home

from A B (Husband of Resident) published on 23 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my wife. On each occasion, the staff was very helpful and efficient. Management was at its best and my view is well done Tree Tops. This included every member of the staff I met.
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Review of

St Heliers Care Home

from Walter M (Son of Resident) published on 21 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After considering many other care homes in the local area for my elderly mother, I and my family finally decided that St. Helier's offered everything that we had hoped for. The view of the Leas and the sea are surpassed only by the excellent service offered to residents including a superb and varied
menu, that having eaten here myself, I found delicious. I would certainly recommend the St Helier's Residential Hotel and it's staff to anyone looking for a safe and caring environment either for themselves or for their elderly relatives. The residence itself has common areas that are clean, warm and comfortable. The individual rooms that I have seen have easy access, are light and airy, tastefully furnished, allowing for personal items and artefacts pictures etc to give a more homely feel. The staff are always polite helpful and friendly, extremely professional but always warm and approachable.
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Review of

St Heliers Care Home

from Wilma F (Niece of Resident) published on 3 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are living in unprecedented times; anxieties about our loved ones, and our inability to visit them in this period of isolation and lockdown, a prompt stark reminder of our dependence on the front line staff who care for them. I’m writing to pay tribute to everyone at St Helier's, the carers, cleaners,
chefs and managers, who continue to offer love, support, reassurance and comfort to all the residents in their care. Their professionalism is second to none, and I cannot praise or thank them enough for their commitment and dedication despite fears for their own health and that of their families.
My 91-year-old aunt moved into St H in September. St H sent me a video of her and her dog Penny, tucked up, safe and secure in the midst of the crisis which threatens us all. Thank you for this inspired gesture, thank you for your ongoing communications, thank you for everything you do. Stay safe and take care.
Reply from Richard Fraser, Owner at St Heliers Care Home
Thank you for your kind words, it means such a lot to us at St Heliers, especially during this very difficult time to have these reviews from family members.
We continue to send video messages and…read more
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Review of

St Heliers Care Home

from Matthew M (Grandson of Resident) published on 1 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely care home. My nan has a been a resident of St Helier's for around about a year and I have been so pleased with how the home has cared for my nan. My nan always looks cared for and well presented whenever we pop in unannounced. Her room is lovely and spacious and the facilities are good
- there is a nice reception room and restaurant so visiting nan is easy. We celebrated her 99th birthday recently and the family were able to visit and celebrate. The staff were so accomodating. My nan is able to be taken out along the seafront for fresh air and ice cream which she loves. The residents are always treated with respect and as adults. My dad and I want to pre-book our places now. Our thanks to the lovely staff of St Helier's.
Reply from Anna Parry, Manager at St Heliers Care Home
Thank you for your review. We will be doing more videos, along with a newsletter to keep everyone up to date.
All at St Helier's have been working hard to keep everyone safe and well.
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Review of

St Heliers Care Home

from Lucy L (Daughter of Resident) published on 27 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at St Helier's have been fantastic during the current Covid-19 pandemic. They have kept me and my family up to date with my father's care and wellbeing and have even sent me a video message from him. They have also said that we can send video messages to them that they will share with
him.
It is reassuring to know that my dad is being so well looked after during these times and beyond.
Reply from ANNA PARRY, manager at St Heliers Care Home
Thankyou for your kind words, the staff are working really hard to keep the residents spirits high, we will be trying to do video messages on a weekly basis, either through email or WhatsApp.
So…read more
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Review of

Treetops Care Home

from E H (Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have loved every minute I have been here. I would give them 100/10. There is not one person who can be described as anything other than awesome! From the moment I came in to leaving, I feel like part of the family. This is not a residential home, it is a family that you are part of. They are doing
up areas, but none of that is important. What is, the warmth and love shown to us. Nothing is too much trouble. I will badly miss them all. God bless you all!
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Frequently Asked Questions about Alexandra Care Homes

Costs for care homes owned by Alexandra Care Homes

Average costs per week for care homes owned by Alexandra Care Homes by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Alexandra Care Homes , based on 3 out of 3 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,218
Residential Dementia Care £1,218
All Care Types £1,218
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Alexandra Care Homes own?

Alexandra Care Homes own 3 Care Homes.

Which Alexandra Care Homes Care Homes have the highest review score?

Treetops Care Home, Wychdene Care Home & St Heliers Care Home have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra Care Homes to verify any information. View our terms and conditions. Alexandra Care Homes has an Enhanced Service – more info.