St Heliers Care Home

Our family are so grateful.

My mum has been very unwell most of October, but the home has been caring, welcoming and accommodating to our large family and friends group visiting and changing routine to meet mum's needs. The communication has been fabulous. The staff are like a big family.

My mother, a resident at St Helier's, had her 100th birthday today and I want to express my gratitude and appreciation for the wonderful birthday experience you arranged for Mum under very difficult weather conditions and with COVID limitations in place. I cannot praise their constant attention to my mum enough and a special mention to one member of staff in particular for her continued care.

After considering many other care homes in the local area for my elderly mother, I and my family finally decided that St. Helier's offered everything that we had hoped for. The view of the Leas and the sea are surpassed only by the excellent service offered to residents including a superb and varied menu, that having eaten here myself, I found delicious. I would certainly recommend the St Helier's Residential Hotel and it's staff to anyone looking for a safe and caring environment either for themselves or for their elderly relatives. The residence itself has common areas that are clean, warm and comfortable. The individual rooms that I have seen have easy access, are light and airy, tastefully furnished, allowing for personal items and artefacts pictures etc to give a more homely feel. The staff are always polite helpful and friendly, extremely professional but always warm and approachable.

My 91-year-old aunt moved into St H in September. St H sent me a video of her and her dog Penny, tucked up, safe and secure in the midst of the crisis which threatens us all. Thank you for this inspired gesture, thank you for your ongoing communications, thank you for everything you do. Stay safe and take care.

Such a lovely care home. My nan has a been a resident of St Helier's for around about a year and I have been so pleased with how the home has cared for my nan. My nan always looks cared for and well presented whenever we pop in unannounced. Her room is lovely and spacious and the facilities are good - there is a nice reception room and restaurant so visiting nan is easy. We celebrated her 99th birthday recently and the family were able to visit and celebrate. The staff were so accomodating. My nan is able to be taken out along the seafront for fresh air and ice cream which she loves. The residents are always treated with respect and as adults. My dad and I want to pre-book our places now. Our thanks to the lovely staff of St Helier's.

It is reassuring to know that my dad is being so well looked after during these times and beyond.

It has given our family great peace of mind that our father is so happy and content with life at St Helier's. I have witnessed, on many occasions, how the staff interact with residents in a very respectful and genuinely caring manner. These qualities are so very important for us, ensuring our father's dignity was upheld as he reached his later years. In addition, the food is of a very high quality which I have had, the pleasure of tasting on many occasions! Cakes in particular! Thank you St Helier's for all that you do!

We were fortunate to be able to place our elderly father in St Heliers during July and August 2019 for respite care, while we waited for a place to become available at a care home nearer to relatives. He was allocated a nice big, airy room overlooking the bandstand, park and sea, which had private facilities. We were always welcomed when we visited, and senior staff made an effort to keep in touch via email and phone when we were unable to visit. Staff were always friendly and very efficient, nothing was ever too much trouble. I would recommend this care home without reservation.

St Helier's was recommended to me as a suitable place for respite care. I had a total hip replacement on 6th July and spent 12 days there, from 9th - 20th July. I received excellent, personal care and was treated with kindness and dignity. The care helped me to build up my confidence and to return home. There is a lovely, caring atmosphere. there.

I have always been welcomed and treated exceptionally at St Helier's, first of all visiting my sister, who lived and died there over 6 1/2 years. This month (May 2019) I was lucky enough to spend 10 days there and was treated as an old friend and loved. The food is excellent and plenty of it over the day. Cups of tea or coffee always on offer. I couldn't, as usual, stay with my niece as she lives in a top floor flat and I am aged 90. I have had a wonderful time in Kent!

My mother first came here five years ago and the very high standard has been maintained over that period.

My husband and I were given a very warm welcome, and we were impressed by the entrance hall. The (double) room on the ground floor was warm and comfortable and the ensuite was very clean. However, there was no shelf over or near the basin and no hooks to hang clothes. Husband has rheumatoid arthritis in both hands and needed a good space/shelf. My husband reported that the meals were of a good standard, staff were friendly, helpful and cheerful, attentive and aware of his disabilities as he needs support with his walking. We intend to use the hotel again - husband was very happy there for 2 weeks. I (his wife and carer) hope to have another break in the early summer and will be happy and reassured that my husband will be well looked after.

I would recommend St Heliers above other homes. My mother is so happy.

The home is described as a residential hotel, and each resident is able to choose whether they eat in their room or in the dining room, and can decide how much they want to join in with social activities. As a relative, my input is always welcomed and I have full trust in the staff to do their very best for my aunt.

My client always appears well cared for and content. She enjoys the meals and activities. The staff are always friendly and approachable.

At the age of 99 and a half, and following a series of falls, our mother had to leave her home and moved into a room at St Heliers. She found the loss of her independence difficult to adjust to initially but relatively quickly she began to appreciate her room as a safe place to be, and the staff as friends. She recently passed away aged 100 and we, her immediate family, have the greatest admiration of and gratitude to the staff and management of St Heliers for the way they cared for her over the 6 months she was there. This was particularly true as she neared her end when she required more intensive care and medication. St Heliers has a very close link with the local surgery and doctors or district nurses were promptly available when required. As relations, we were always welcomed and kept informed.

The care given to my aunt was amazing. She did so well in respite that she did not want to leave. It's an amazing retirement home and the staff are truly professional, friendly and bend over backwards to help. We will certainly use them again. Well done team! A million thanks.

My first holiday in 7 years and not knowing these residential hotels existed I was genuinely surprised at the cleanliness and the amount of staff made available to me. All day and night someone is in attendance to you, their friendliness and caring obvious from the offset. Nothing was too much trouble. Waited on hand and foot. Management were excellent and the food was various and wholesome. I would love the opportunity to visit with them again and I wouldn't hesitate in recommending St Helier's to anyone looking for a home from home experience. A truly lovely holiday.

Good service, staff most helpful and friendly at all times. Good food, residents are happy and satisfied. Very clean in the hotel rooms, would like to come again sometime.