






St Heliers Care Home is an elegant residential caring environment, with the aspects of a hotel standard. The beautiful Victorian building located close to the Leas overlooks the sea and the private communal garden. St Heliers offers large unique furnished or unfurnished ensuite rooms for long-term care and Respite Care.
They offer a friendly, relaxed atmosphere, whilst maintaining a comprehensive professional approach to all care. There are two lounges - one...
Care Provided by St Heliers Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact St Heliers Care Home for full pricing details and T&Cs.
Contact St Heliers Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Alexandra Care Homes
- Private Owned
Person in charge
- Gemma Heynes (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 5
Room Information
- Single Rooms (30)
- Single Rooms with ensuite Wet Room (30)
Visiting
- Visitors are welcomed at all times, there are no restrictions. The team do ask that you respect residents meal times.
Parking
- St Heliers provide visitors permits for parking on the street outside.
St Heliers Care Home Reviews (34)
St Heliers Care Home has a Review Score of 8.1 (8.110) out of 10, based on 2 reviews in the last 2 years.
Over all time St Heliers Care Home has 34 reviews.
My friend/neighbour has been at St Helier's for 2 years and has nothing but praise for the staff and the food and care he has had. I would recommend St Helier's to anyone for respite or long term care.
Thank you for giving us a lovely review.
This care home has an excellent balance of first-rate care and compassion while also having the comfortable feel of a private home. All the rooms are different so there is a suitable one for all requirement. The staff fro the owner and managers right through to the cleaners are well trained, helpful and always friendly and compassionate. The situation, half a block from the pedestrian Folkestone Leas with lawns and walking area is ideal so that residents can walk without having to brave traffic and the town centre is also within easy reach. I wholeheartedly recommend this care home.
This is a well-managed house with a supportive staff.
It is a very happy place to be part of.
It helps that the numerous staff are always cheerful and helpful. I do not need aid with washing and dressing, but it always on offer. In other words, one gets the freedom of a hotel which is backed up by a caring staff.
There is always someone on duty throughout the day and night.
My visitors are struck by the feeling they are entering a hotel, rather than a care home, they comment on the good food.
Overall I think it is the helpful and good natured attitude of the staff who have restored my confidence.
I had the misfortune to fall and injure myself, resulting in a fractured hip. I decided to stay in a respite home as my discharge from hospital. I decided that staying at St Helier's; one of the best decisions I have made. My stay here has been sixteen days of loving, compassionate, care. The young staff have been wonderful; not for just one or two days, but the whole time. Nothing has been too much trouble for them, both night and day. I feel so much stronger and confident to return home to my own premises, having spent sixteen days here. The food is amazingly good; every meal freshly cooked, and so much food!!
Independent, retired, 81yr old, career in physical education. While waiting for a knee replacement, two close friends with repeat hip and bunion surgery stayed at St Helier's and enthusiastically recommended I do the same. Spoke to the manager concerned about fixing arrival and departure dates. "Not a problem" she replied. Amazing. Transferred to St Helier's three days only after surgery. Immediately she took responsibility for my muddled, worried anaesthetic mind and painful disability. Between organising hospital, warfarin, taxi and doctors appointments her supportive staff, cooks, domestics all genuinely cared for my health and peace of mind. Special, very special, waited on hand, foot and finger. So grateful. There is a loving restful recovery next at St Helier's.
Thank you for taking the time to complete the review card and your kind words. Glad you enjoyed your stay with us, more than welcome to come back for a holiday.
This is called a home. It doesn't feel like it to me. It is your house or home. We're lucky to get good food and plenty of the pudding. The carers are so nice and very helpful. I have one or more to help me. There is a homely feel where you are welcome and we have music and something to do in the afternoons. I am very happy here as I am 88. I cannot do all the things I like to do, but we have a lot of laughs with the girl carers.
Thank you for your kind words and for completing the review card.
My mum had previously been to St Helier's Residential Hotel for a couple of short breaks so when she needed permanent care it was the obvious first choice. It's a huge step having to leave your own home but right from the start mum was made most welcome. I can honestly say that I could not fault anything- staff, managers and catering were all brilliant and nothing was too much trouble. Mum spent almost two years there and the family were relieved to know she was well looked after and were kept aware of any problems however small. A good test of anywhere is when you turn up unannounced and find all as it should be.
My father, who was terminally ill, spent his last three months at St. Heliers. He settled in very quickly with the help and support of the wonderful staff, and was provided with a safe, comfortable environment and a high level of care and medical attention. The atmosphere at St. Heliers are very friendly and cheerful. I was a constant visitor, and found the staff to be consistently kind and helpful. Residents are treated with dignity and respect and as part of a family. There are few if any, restrictions placed on them or their visitors, and no set visiting times. People come and go as they wish. My father was happier during those last months, thanks to the warmth, laughter and friendship he shared with the staff. This friendship and support was also extended to us, his family during those months, at the time of his passing and even at his funeral. Thank you all at St Heliers.
St Helier's is a home in every sense of the way. It is extremely comfortable and clean and there is a healthy bubble of a background of speaking, music, laughing. The staff are very welcoming and the residents are clearly happy. It was always clear that my friend was being very well looked after both physically and emotionally. Residents are spoken to like respected adults. It was so good to be able to take my dog in and see how he could cheer up so many of the residents. When I am old, I will certainly book myself in there.
My mother had fairly severe dementia and diabetes when she first went to St Helier's. During her 18 months there she was cared for in an understanding and patient fashion, even when her behaviour became more challenging. The staff were flexible and caring. It was good to know that they would keep her there, comfortable, until the end. The continuity of staff and their communication with me were also valued.
My mother has been here for 6 years now and is extremely happy. She is so well cared for. They are always kind, patient, considerate and helpful and have extremely high standards.
As my mothers dementia has progressed the staff at St Helier's have dealt sensitively with her changing needs e.g. incontinence, needing assistance with eating and showering and dressing. She usually looked well cared for and seemed to have her needs met. She started to deteriorate physically towards the end of July and was subsequently admitted to hospital owing to attentive staff (as I was away on holiday). Following further development of pneumonia for which she was treated, she was then able to return to St Helier's where the staff were so kind and bent over backwards to care for her and the family in her last days, she died peacefully.
After viewing 11 homes in the district, we decided that St Heliers was the most appropriate for my mother. It had all the facilities, she requested (including a bar). We anticipated a difficult transition from her home in South Devon to St Heliers in Kent, however due to the kindness of the staff and quality of care, this was not the case. 5 months later we are still very satisfied with the care provided by the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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