St Heliers Care Home

gets the freedom of a hotel which is backed up by a caring staff.
There is always someone on duty throughout the day and night.
My visitors are struck by the feeling they are entering a hotel, rather than a care home, they comment on the good food.
Overall I think it is the helpful and good natured attitude of the staff who have restored my confidence.

staff have been wonderful; not for just one or two days, but the whole time. Nothing has been too much trouble for them, both night and day. I feel so much stronger and confident to return home to my own premises, having spent sixteen days here. The food is amazingly good; every meal freshly cooked, and so much food!!

a problem" she replied. Amazing. Transferred to St Helier's three days only after surgery. Immediately she took responsibility for my muddled, worried anaesthetic mind and painful disability. Between organising hospital, warfarin, taxi and doctors appointments her supportive staff, cooks, domestics all genuinely cared for my health and peace of mind. Special, very special, waited on hand, foot and finger. So grateful. There is a loving restful recovery next at St Helier's.

I am very happy here as I am 88. I cannot do all the things I like to do, but we have a lot of laughs with the girl carers.

staff, managers and catering were all brilliant and nothing was too much trouble. Mum spent almost two years there and the family were relieved to know she was well looked after and were kept aware of any problems however small. A good test of anywhere is when you turn up unannounced and find all as it should be.

and cheerful. I was a constant visitor, and found the staff to be consistently kind and helpful. Residents are treated with dignity and respect and as part of a family. There are few if any, restrictions placed on them or their visitors, and no set visiting times. People come and go as they wish. My father was happier during those last months, thanks to the warmth, laughter and friendship he shared with the staff. This friendship and support was also extended to us, his family during those months, at the time of his passing and even at his funeral. Thank you all at St Heliers.

physically and emotionally. Residents are spoken to like respected adults. It was so good to be able to take my dog in and see how he could cheer up so many of the residents. When I am old, I will certainly book myself in there.

there, comfortable, until the end. The continuity of staff and their communication with me were also valued.

the end of July and was subsequently admitted to hospital owing to attentive staff (as I was away on holiday). Following further development of pneumonia for which she was treated, she was then able to return to St Helier's where the staff were so kind and bent over backwards to care for her and the family in her last days, she died peacefully.

quality of care, this was not the case. 5 months later we are still very satisfied with the care provided by the staff.