St Heliers Care Home

25/26 Clifton Gardens, Folkestone CT20 2EF
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8.1 34 Reviews
  • St Heliers Care Home, Folkestone
St Heliers Care Home is an elegant residential caring environment, with the aspects of a hotel standard. The beautiful Victorian building located close to the Leas overlooks the sea and the private communal garden. St Heliers offers large unique furnished or unfurnished ensuite rooms for long-term care and Respite Care.

They offer a friendly, relaxed atmosphere, whilst maintaining a comprehensive professional approach to all care. There are two lounges - one overlooks Clifton gardens, the other has a bar adjacent to the dining room and access to the patio area. Residents can enjoy direct access into the large private garden, which is to the rear of the property, with its beautiful trees and shrubs.

The garden leads onto the Leas and then to the bandstand.

The team are always pleased to show you around St Heliers and discuss your requirements and answer your questions, please get in touch with them to find out more.
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Care Provided by St Heliers Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1298

These prices are only a guideline, please contact St Heliers Care Home to find out the exact price for your requirements.

Contact St Heliers Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Heliers Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Gemma Heynes (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 5

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (30)

Visiting

  • Visitors are welcomed at all times, there are no restrictions. The team do ask that you respect residents meal times.

Parking

  • St Heliers provide visitors permits for parking on the street outside.

St Heliers Care Home Reviews (34)

8.1

St Heliers Care Home has a Review Score of 8.1 (8.110) out of 10, based on 2 reviews in the last 2 years.
Over all time St Heliers Care Home has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Heliers Care Home
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Total of 34, showing 21-34
Review from Gill C (Friend of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend/neighbour has been at St Helier's for 2 years and has nothing but praise for the staff and the food and care he has had. I would recommend St Helier's to anyone for respite or long term care.
Reply from Anna Parry, Registered Manager at St Heliers Care Home
Thank you for giving us a lovely review.
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Review from Patrick V (Son-in-law of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home has an excellent balance of first-rate care and compassion while also having the comfortable feel of a private home. All the rooms are different so there is a suitable one for all requirement. The staff fro the owner and managers right through to the cleaners are well trained, helpful
and always friendly and compassionate. The situation, half a block from the pedestrian Folkestone Leas with lawns and walking area is ideal so that residents can walk without having to brave traffic and the town centre is also within easy reach. I wholeheartedly recommend this care home.
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Review from M B (Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I confirm that I have been here one year and that the high standards shown in the ratings section are justified and appropriate.
This is a well-managed house with a supportive staff.
It is a very happy place to be part of.
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Review from Patricia E (Resident) published on 10 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a stroke last year and after the hospital, I have resided at St Helier's since the autumn. From the beginning, the atmosphere was welcoming.
It helps that the numerous staff are always cheerful and helpful. I do not need aid with washing and dressing, but it always on offer. In other words, one
gets the freedom of a hotel which is backed up by a caring staff.
There is always someone on duty throughout the day and night.
My visitors are struck by the feeling they are entering a hotel, rather than a care home, they comment on the good food.
Overall I think it is the helpful and good natured attitude of the staff who have restored my confidence.
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Review from Anne S (Resident) published on 21 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had the misfortune to fall and injure myself, resulting in a fractured hip. I decided to stay in a respite home as my discharge from hospital. I decided that staying at St Helier's; one of the best decisions I have made. My stay here has been sixteen days of loving, compassionate, care. The young
staff have been wonderful; not for just one or two days, but the whole time. Nothing has been too much trouble for them, both night and day. I feel so much stronger and confident to return home to my own premises, having spent sixteen days here. The food is amazingly good; every meal freshly cooked, and so much food!!
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Review from Frances (Resident) published on 10 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Independent, retired, 81yr old, career in physical education. While waiting for a knee replacement, two close friends with repeat hip and bunion surgery stayed at St Helier's and enthusiastically recommended I do the same. Spoke to the manager concerned about fixing arrival and departure dates. "Not
a problem" she replied. Amazing. Transferred to St Helier's three days only after surgery. Immediately she took responsibility for my muddled, worried anaesthetic mind and painful disability. Between organising hospital, warfarin, taxi and doctors appointments her supportive staff, cooks, domestics all genuinely cared for my health and peace of mind. Special, very special, waited on hand, foot and finger. So grateful. There is a loving restful recovery next at St Helier's.
Reply from Anna Parry, Manager at St Heliers Care Home
Thank you for taking the time to complete the review card and your kind words. Glad you enjoyed your stay with us, more than welcome to come back for a holiday.
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Review from Dorothy S (Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is called a home. It doesn't feel like it to me. It is your house or home. We're lucky to get good food and plenty of the pudding. The carers are so nice and very helpful. I have one or more to help me. There is a homely feel where you are welcome and we have music and something to do in the afternoons.
I am very happy here as I am 88. I cannot do all the things I like to do, but we have a lot of laughs with the girl carers.
Reply from Anna Parry, Manager at St Heliers Care Home
Thank you for your kind words and for completing the review card.
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Review from Tony F (Son of Resident) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum had previously been to St Helier's Residential Hotel for a couple of short breaks so when she needed permanent care it was the obvious first choice. It's a huge step having to leave your own home but right from the start mum was made most welcome. I can honestly say that I could not fault anything-
staff, managers and catering were all brilliant and nothing was too much trouble. Mum spent almost two years there and the family were relieved to know she was well looked after and were kept aware of any problems however small. A good test of anywhere is when you turn up unannounced and find all as it should be.
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Review from G L (Daughter of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father, who was terminally ill, spent his last three months at St. Heliers. He settled in very quickly with the help and support of the wonderful staff, and was provided with a safe, comfortable environment and a high level of care and medical attention. The atmosphere at St. Heliers are very friendly
and cheerful. I was a constant visitor, and found the staff to be consistently kind and helpful. Residents are treated with dignity and respect and as part of a family. There are few if any, restrictions placed on them or their visitors, and no set visiting times. People come and go as they wish. My father was happier during those last months, thanks to the warmth, laughter and friendship he shared with the staff. This friendship and support was also extended to us, his family during those months, at the time of his passing and even at his funeral. Thank you all at St Heliers.
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Review from Joy P (Friend of Resident) published on 30 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Helier's is a home in every sense of the way. It is extremely comfortable and clean and there is a healthy bubble of a background of speaking, music, laughing. The staff are very welcoming and the residents are clearly happy. It was always clear that my friend was being very well looked after both
physically and emotionally. Residents are spoken to like respected adults. It was so good to be able to take my dog in and see how he could cheer up so many of the residents. When I am old, I will certainly book myself in there.
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Review from Gerda (Daughter of Resident) published on 25 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had fairly severe dementia and diabetes when she first went to St Helier's. During her 18 months there she was cared for in an understanding and patient fashion, even when her behaviour became more challenging. The staff were flexible and caring. It was good to know that they would keep her
there, comfortable, until the end. The continuity of staff and their communication with me were also valued.
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Review from Nikki G (Daughter of Resident) published on 18 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for 6 years now and is extremely happy. She is so well cared for. They are always kind, patient, considerate and helpful and have extremely high standards.
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Review from Emma B (Daughter of Resident) published on 16 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As my mothers dementia has progressed the staff at St Helier's have dealt sensitively with her changing needs e.g. incontinence, needing assistance with eating and showering and dressing. She usually looked well cared for and seemed to have her needs met. She started to deteriorate physically towards
the end of July and was subsequently admitted to hospital owing to attentive staff (as I was away on holiday). Following further development of pneumonia for which she was treated, she was then able to return to St Helier's where the staff were so kind and bent over backwards to care for her and the family in her last days, she died peacefully.
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Review from Stephen W (Son of Resident) published on 7 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After viewing 11 homes in the district, we decided that St Heliers was the most appropriate for my mother. It had all the facilities, she requested (including a bar). We anticipated a difficult transition from her home in South Devon to St Heliers in Kent, however due to the kindness of the staff and
quality of care, this was not the case. 5 months later we are still very satisfied with the care provided by the staff.
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Current Review Score: 8.1 (8.110)

Overview of Review Score

The Review Score of 8.1 (8.110) out of 10 for St Heliers Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.652 for St Heliers Care Home is calculated as follows: ( (16 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.652
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.458 Points relating to the number of positive Reviews for St Heliers Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 2 Positive Reviews ÷ 6 = 0.333
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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