Fort Horsted Nursing Home

Primrose Close, Chatham ME4 6HZ
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9.5 17 Reviews
  • Fort Horsted Nursing Home, Chatham
Fort Horsted opened in 1990. Fort Horsted has been extended in phases since its opening, with the addition and improvement of facilities of a high standard to ensure the care, comfort and convenience of residents. Friendly carers are experienced and highly trained and pride themselves in the highest standards of nursing and medical care, personalised for each resident.

They treat residents with the dignity and respect which they deserve, in order to make their stay comfortable and memorable. Residents have the freedom to make their own choices as far as possible and each resident is an integral member of the home’s community. Fort Horsted Nursing Home is a family run care home.

Located on a quiet cul-de-sac within easy reach of Rochester, Chatham and Maidstone town centres, it has the benefit of main bus routes and easy access to the M2 motorway.
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Care Provided by Fort Horsted Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1300 – £1400

These Fees exclude FNC

These prices are only a guideline, please contact Fort Horsted Nursing Home to find out the exact price for your requirements.

Contact Fort Horsted Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Fort Horsted Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Obafemi Shoyombo (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 1

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Fort Horsted welcomes visitors at anytime, however, please call first if visiting after 8pm so the team is aware

Parking

  • There is a large parking area at the front of the Home itself.

Fort Horsted Nursing Home Reviews (17)

9.5

Fort Horsted Nursing Home has a Review Score of 9.5 (9.469) out of 10, based on 13 reviews in the last 2 years.
Over all time Fort Horsted Nursing Home has 17 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Fort Horsted Nursing Home
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Total of 17, showing 1-17
Review from J H (Grandson of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff always accommodating, friendly and helpful always space for family and friends. My nan seems well cared for and she seems happy where she is. Activities are always on and are entertaining and it seems as if it is good food.
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for this positive review. It is a real moral booster for all of us when we get lovely feed back. Please do not hesitate to put forward any suggestions you may have to help us keep moving forward and trying to provide the best care possiable.
Thank you again,
Your sincerly
Gill
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Review from C P (Daughter of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad is in the home he has been for a year we have had some teething issues and some complaints but feel once voiced they have been sorted to the best of their ability. I do think my dad's room can look dirty and I know multiple people have voiced this. The staff are what make this place amazing they
couldn't do enough for my dad and for us when we are here.
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for writing your review and I am sorry to read that you feel that your Dad's room can appear dirty. I will certainly look into this issue without delay as this is not the standard that we pride ourselves on. I am glad the staffing team make the overall experience good for you and your Dad.
Kindest Regards
Gill
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Review from D P (Daughter of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault Fort Horsted nursing home for the care they give . It is definitely 5 star . They treat the residents with so much kindness and care. It's very clean and well looked after. The food is superb.
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for taking the time to leave such a positive review. We know our staff work very hard and are trained to the highest standard but when this is recognised by friends and family of residents it really boosts moral and reiterates what a difference they make every single day. In times where social care is not always given the highest accolades or good press this is really and truly appreciated.

Thank you so much

Kindest Regards

Gill
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Review from Valerie S (Relative of Resident) published on 29 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Given my loved one's immobility everything seems to be going pretty well for him. It would be nice for him to get out of the room more often but I understand the difficulties. He needs more physio care to get him up and about.
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Review from Andy M (Husband of Resident) published on 29 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are extremely caring, and attentive. since she has been here, she has excepted the fact she is not coming home, and has settled in well considering the information and is very happy. Facilities are spot on, the information regarding the care and all other information is fully informative, The
food is extremely good, and never has any arguments over the food offered. All staff are efficient
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Review from JANE R (Daughter of Resident) published on 29 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at fort horsted for 20 months, we transferred her to Fort Horsted from a care home once she required nursing care. As a nurse my criteria for looking at a home for my mother was how I felt when I first visited the home to look round, whether they listened to me and what I feel
my mothers needs were and, whether the home smelt clean. The staff listened to what I thought my mother required and throughout her stay I was always welcome to talk to the staff at anytime.
When visiting mum I always saw good interaction from staff to my mum, not always easy when the client has severe dementia. Various staff would comment at separate times that mum felt like a mother and that was the respect I saw my mum afforded by the staff.
I am so happy that my mum was content and happy with her stay in Fort Horsted to the end of her days.
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Review from Karen P (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lived in the home for a year. She was receiving palliative care and was bedbound. The staff were excellent. My mum, myself and family were all welcomed and cared for in all situations. During her last days my mum was so closely monitored and, as always, kept her dignity. She was clean and extremely
comfortable too. The staff also looked after me and my sister during this difficult time and reassured us that Mum was in no pain or discomfort. We can not thank the staff enough for everything they did for Mum and the family too. Thank you. Thank you.
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeFirstly please accept our sincere condolences for the loss of your lovely Mum.Thank you so much for taking the time to write such a lovely review, I will ensure that all the staff get to read it. We believe it is a real privilege when someone comes to live at Fort Horsted, most especially when they are in their final chapter, and we try never to take this privilege for granted, intending our care to family and friends is an extension of that privilege. Thank you again for the review, Sending warmest regards
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Review from S N (Daughter of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff was caring and professional, nothing too much trouble.
Facilities are accessible and in good repair.
Hairdresser available, for extra expense.
Mum comfortable and happy always praises staff.
Recently been refurbished.
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for this positive review, it means so much to us all at Crownwood Health Care and its lovely for the staff at Fort Horsted to receive such praise.I am very please to hear your Mum is comfortable as we take caring for every resident as a total privilege. Thank you again for the review Kindest Regards
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Review from S W (Sister of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister arrived at Fort Horsted after a traumatic and lengthy time in hospital. She has now been in the home for two years. I cannot thank the staff enough for all their kindness and care and for providing a calm and caring environment. Whenever we visit there is always a friendly greeting and welcome,
and my sister is well cared for. Her being in Fort Horsted has taken away the stress and worry for me in knowing she is safe and being looked after.
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for this positive review, we all feel so grateful when our hard work and genuine care for our residents are noted. It is so lovely that we have had the last two years getting to know your sister she is a real pleasure to care for and we look forward to our continuing relationship. Thank you again for taking the time to write this review, I will ensure all staff get to see it. With Best Wishes
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Review from Jenny S (Daughter of Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first entered the home, I wasn't particularly happy with the initial look of her room. It has 2 beds in it and was very dated. However, I was reassured that it would be highly unlikely mum would have to share the room. As time went by, I realised that the care mum has been receiving had been
so wonderful and kind it doesn't matter about the decor! (the home is actually in the process of redecoration) All the staff are very friendly and caring, always asking how I am as well as caring for my mum. I would recommend this place in a heartbeat.
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for taking the time to leave a review and such a positive one is so lovely to read. We always feel it is such a privilege to provide care for someone and to be able to support their loved ones as well. We are now making positive strides forward with our refurbishment and upgrading plans and 2025 promises to be a very busy but exciting year. Thank you again and I will ensure all the staff have the opportunity to read your review.
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Review from Tina S (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Fort Horsted since the 1st of June 2024. He gets the very best treatment and care. All the staff with no exceptions are caring, and professional and all go the extra mile to look after my 93-year-old father who has Parkinson. The care doesn't stop there it continues to myself and
mother and we are truly thankful in this difficult time.
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for your lovely review and taking the time to write it, it means so much to us all. We try very hard to create a "family" and we recognise that having a loved one living in a nursing home is a very difficult decision to have to make. The ethos we try to maintain is we are there to serve and the Home is the residents Home and we are all guests with the privilege to provide care and comfort, not only to the residents but to their family and friends.Thank you again for the review, I will make sure all staff at Fort Horsted get to see it,with kindest regards, Director of Care Services
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Review from G T (Wife of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was at For Horsted Nursing Home for 12 days until he passed away. He was looked after by the staff with compassion and kindness this was also extended to our family, nothing was too much trouble, and the family were offered drinks and refreshments.
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for this lovely review. We always believe it to be a great privilege to care for someone, whether it be for a short time or a long time, and this extends to their family and friends. I wish you peace and comfort in the coming months after your sad loss and thank you again for your review.
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Review from J L (Friend of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have often visited my friend at this place. She is always clean and is always well cared for. The staff are always polite even though my friend can be very unpleasant. The staff go above and beyond to make things better even if my friend is ungrateful. I think they have a very difficult task but I
want to use this chance to have them acknowledged and thanked.
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for taking the time to write such a positive review. We believe it is a great privilege to be able to care for people and understand that some situations may be hard for the person to accept and that can, in turn, make it hard for them to remain positive towards others, we will continue to do a very best to provide a caring and supportive environment. Thank you again. Kindest Regards
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Review from Pamela J (Daughter of Resident) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum died 6th April 2023, she was well cared for in her last days of life and kept out of pain. Would recommend this home to anyone, such friendly, helpful staff and kept informed at all times. Chose this home after another closed and Dad was here in 2016, nothing has changed, still very good. Daughter
of deceased mother, rest in peace, thanks.
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for taking the time to write such a lovely review. I will make sure the whole staff team get to read this review. We continue to work hard in moving the service forward whilst retaining the homely feel and supporting all staff to feel involved in the decision making and creating that feeling of 'family'. Our thoughts are with you at this difficult time of loss. Kindest regards.
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Review from E P (Granddaughter of Resident) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our nan has been in Fort Horsted Nursing Home for a couple of years now and we couldn't thank the staff enough for the care she receives. We are always welcomed with a smile. Nothing makes us happier than when we walk in to see her sitting in the lounge smiling away and having a laugh with the staff.
It has a very homely feel and the staff work together brilliantly! Our nan is quite a character, to say the least, and they have just accepted her for who she is! Thank you everyone at Fort Hortsted.
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you for this lovely review. Our staff work really hard to provide a homely, friendly and professional service and we are very proud of what they achieve with their hard work. I will make sure all the staff see this most positive review,
Thank you again,
Kindest Regards,

Director of Care Services
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Review from Richard (Son of Resident) published on 16 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite it's seclusion and unknown presence I have found this home to be a breath of fresh air. The staff are genuine and when visiting they take the time to ask after me whilst feeding back about how my father is. I have heard them caring for other residents and know they apply their attention to detail
across the board. I feel assured that my father is in the right place and receiving the right level of care.
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Review from Emma T (Daughter of Resident) published on 10 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a very hard decision to put my dad into a care home, however even on being shown around I felt that this was a place we could call home for him (unlike other care homes). Dads needs are complex and he is bed ridden with dementia and renal failure, but the staff always treat him with dignity,
respect, fondness and genuine care. Dad has been at Fort Horsted now for ten months and as a family we could not have asked for a better place for him to live. The staff are friendly, kind, mindful and supportive. They always seem to make time even if it is to help us get a cup of tea for ourselves. They all seems to be truly genuine and compassionate about the residents. Fort Horsted really do put the care into care home. Thank you with all sincerity, for what you do.
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Current Review Score: 9.5 (9.469)

Overview of Review Score

The Review Score of 9.5 (9.469) out of 10 for Fort Horsted Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.644 for Fort Horsted Nursing Home is calculated as follows: ( (108 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 149 Ratings = 4.644
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Fort Horsted Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Mitesh

Mitesh Kunvarji

Job Title: Director/Nominated Individual

Mitesh serves as the Director and Nominated Individual for the entire Crownwood Healthcare Group, leading with a clear vision to continuously move care forward across all Homes within the organisation. His focus is rooted in delivering truly person centered care,care that is not only high in quality but also authentic, compassionate, and responsive to each individual’s needs. Driven by a genuine passion for improving the lived experience of every resident, Mitesh champions an approach that helps people maintain as normal and fulfilling a life as possible, regardless of their health challenges. He believes in empowering residents, respecting their choices, and creating environments where dignity, independence, and well being come first. To ensure this ethos is consistently woven into every aspect of Crownwood’s services, Mitesh works closely with the Director of Care Services, the Head of Services, and all Registered Managers. Together, they uphold rigorous standards, strengthen compliance, and drive ongoing improvement,ensuring that every Home within the Group reflects the highest levels of safety, professionalism, and heartfelt care.

Gillian

Gillian Burnham

Job Title: Interim Home Manager and Director of Care Services

The Crownwood Healthcare Group is guided by the expertise and compassion of our Director of Care Services, Gillian Burnham, who has been an integral part of our organisation since 2015. A First Level Registered Nurse with more than 20 years of dedicated experience in care home management, Gill brings not only exceptional clinical knowledge but also a deep, genuine love for delivering high-quality nursing care.Throughout her career, Gill has managed both local and national services, consistently upholding and exceeding CQC regulatory standards. She is well-known for cultivating strong relationships with local healthcare partners, residents’ families, and wider multi-disciplinary teams,relationships built on trust, respect, and a shared commitment to excellent care. Gill also holds a City and Guilds Registered Manager’s Award and is proactive in staying informed of the latest local and national care initiatives. Her forward-thinking approach ensures that our homes remain at the forefront of best practice, innovation, and person centered care. Above all, Gill’s passion for nursing is at the heart of everything she does. Her warmth, mentorship, and unwavering dedication set the tone for our care culture and help ensure every resident is treated with dignity, compassion and genuine kindness.

Pete

Pete Bowley

Job Title: Head of Services

Appointed Head of Services in September 2025, Pete Bowley is a key member of the Senior Management Team at Crownwood Healthcare Group. Working closely with Gill and Mitesh, Pete plays a central role in shaping how services are delivered across the organisation, supporting seamless operations, championing best practice, and driving continuous improvement in every home and service line. Pete’s journey with Crownwood began in 2015, following his earlier years at Temple Ewell Nursing Home starting in 2010. From his first role as a Healthcare Assistant through to Nursing Associate, Deputy Manager (2017–2022), and later Training and Technical Manager (2022–2025), Pete has built a career grounded in compassion, capability, and a deep commitment to quality care. What truly sets Pete apart is his passion, for people, learning, and service excellence. He is dedicated to empowering staff at every level, ensuring they have the training, technical support, and confidence to deliver outstanding care. Even in his senior leadership position, Pete remains hands-on with group-wide training and continues to be a go-to source of guidance for teams across the organisation. Modern in his approach and driven by a belief that great care starts with great people, Pete brings energy, experience, and a forward-thinking mindset to Crownwood Healthcare. His leadership remains a vital part of ensuring the Group continues to operate at its very best.

Obafemi

Obafemi Shoyombo

Job Title: Registered Manager Joined: 2025

Obafemi joined Fort Horsted as the registered manager in February 2025, Obafemi has a wealth of experience within the health and Social care sector and strives to move the service forward and improve everyday.

Katrina

Katrina Hemphill

Job Title: Deputy Manager Joined: 2013

Katrina has been working at Fort Horsted since 2013 and has worked her way up to Deputy Manager. She is a Registered Nurse and has many years of experience behind her. Katrina has a passion and love for nursing, especially end-of-life care. Katrina always has the residents' needs at the forefront of her care delivery and supports the nursing and care team in ensuring that Fort Horsted offers the highest standard of care possible.

Frequently Asked Questions about Fort Horsted Nursing Home

What types of Care is Fort Horsted Nursing Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fort Horsted Nursing Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Fort Horsted Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fort Horsted Nursing Home to the centre of Chatham?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fort Horsted Nursing Home to verify any information. View our terms and conditions. Fort Horsted Nursing Home has an Enhanced Service - more info.