Care Homes Owned by Crownwood Healthcare Ltd

Please accept our sincerest condolences over the loss of your Dad. It is always such a privilege to be able to provide care and comfort at the end of a life and I know the whole team were glad to have been able to provide this for your Dad. We take pride in our compassionate staff team especially when we receive such wonderful feed back. Thank you so much for taking the time to write this positive review. I hope you will have comfort from knowing your Dad is now at perfect peace. Kindest Regards

Firstly and foremost I am so sorry for your loss, please except my sincere condolences and that of the staff team at Temple Ewell.Thank you so much for taking the time to write this lovely review at such a sad and difficult time. I am glad that any issues were dealt with quickly and efficiently and that you found the staff team to be compassionate and caring, something we do take very seriously. I will ensure the staff team get to read this review as I know they all take great care and pride in all they do.Thank you again Gill

Firstly please accept our sincere condolences for the loss of your lovely Mum.Thank you so much for taking the time to write such a lovely review, I will ensure that all the staff get to read it. We believe it is a real privilege when someone comes to live at Fort Horsted, most especially when they are in their final chapter, and we try never to take this privilege for granted, intending our care to family and friends is an extension of that privilege. Thank you again for the review, Sending warmest regards

Thank you so much for this positive review, I will ensure all the staff get to share in this feed back as I know they all work so hard to provide loving and dignified care.We try very hard to make everyone welcome in our Homes because we believe they belong to our residents and as staff we are just visitors and we are there, without exception to serve them.Thank you again for taking the time to write the review,Kindest RegardsGill

Thank you so much for this positive review, we all feel so grateful when our hard work and genuine care for our residents are noted. It is so lovely that we have had the last two years getting to know your sister she is a real pleasure to care for and we look forward to our continuing relationship. Thank you again for taking the time to write this review, I will ensure all staff get to see it. With Best Wishes

Thank you so much for taking the time to leave a review and such a positive one is so lovely to read. We always feel it is such a privilege to provide care for someone and to be able to support their loved ones as well. We are now making positive strides forward with our refurbishment and upgrading plans and 2025 promises to be a very busy but exciting year. Thank you again and I will ensure all the staff have the opportunity to read your review.

Thank you so much for your lovely review and taking the time to write it, it means so much to us all. We try very hard to create a "family" and we recognise that having a loved one living in a nursing home is a very difficult decision to have to make. The ethos we try to maintain is we are there to serve and the Home is the residents Home and we are all guests with the privilege to provide care and comfort, not only to the residents but to their family and friends.Thank you again for the review, I will make sure all staff at Fort Horsted get to see it,with kindest regards, Director of Care Services

I am sorry to learn of your concerns and I can only apologise that we appear to have fallen short in the service that we pride ourselves in. We have a robust housekeeping team and all our staff complete infection control training as one of the many training courses we provide for our staff. The communication between management and staff I am not sure I understand what your experience would have been of this but would be happy to discuss this in person with you. I am sorry that you find our furnishing outdated, we continue to invest in refurbishment and equipment to ensure our residents have a comfortable home. I would very much welcome the opportunity to meet with you in person to discuss your issues and concerns and although I am not based at the Home I am happy to come a meet you at a time convenient to yourself. Please feel free to email me or contact the Home and the administrator can arrange a meeting for us. Kindest Regards

Thank you so much for taking the time to write such a positive review. We believe it is a great privilege to be able to care for people and understand that some situations may be hard for the person to accept and that can, in turn, make it hard for them to remain positive towards others, we will continue to do a very best to provide a caring and supportive environment. Thank you again. Kindest Regards

Thank you for taking the time to write such a lovely review, your mum was such a lovely lady and we all miss her at Temple Ewell. She taught us all great lessons in patience and tolerance and Godly serenity. As always such a privilege when we can share in a family's love and care.

With kindest Regards

Thank you so much for taking the time to write such a positive review, I will ensure the whole team get to read it. We strive hard to make the sometimes difficult experience of living in a nursing home as comfortable and homely experience as possible and this includes making family and friends welcome. We do so appreciate feedback, of course, most especially lovely reviews.

Thank you again

Thank you for taking the time to write such a lovely review, we consider it a huge privilege to be able to care for someone on their final journey. I will make sure the whole staff team are aware of these lovely comments. Please may I take this opportunity to send our sincere condolences for your loss.
Thank you again,
Gill

Thank you so much for taking the time to write such a positive review. I will make sure all staff get to read it. I would like to offer my personal condolences for the loss of your dad and thank you for the privilege afforded to us in caring for him.
Kindest Regards,
Gill

Thank you for your lovely review. We all work very hard to try and provide the best care and attention possible with a home-from-home feel.
We are very lucky at Temple Ewell Nursing Home to have a dedicated staff team that embraces training and positive change. We strive to meet the challenges of staff absence in a positive way, never leaving the home below our set standards and practices.
Thank you again for taking the time to write such a positive review, I will ensure that the whole staff team get to read it.
Kindest Regards,
Gill

Thank you so much for taking the time to write such a lovely review. I will make sure the whole staff team get to read this review. We continue to work hard in moving the service forward whilst retaining the homely feel and supporting all staff to feel involved in the decision making and creating that feeling of 'family'. Our thoughts are with you at this difficult time of loss. Kindest regards.