Care Homes Owned by Crownwood Healthcare Ltd

Overall my brother is very happy with care and quality of time here. He has had cause to complain about his laundry and the cleanliness of his room but these issues have been taken to management.

It's a great place to be.

My Mother was in Temple Ewell Nursing Home for approximately 6 months. In that time she was very well looked after by all the staff. My Brother and my myself were regular visitors at the Home, we were always made welcome and kept up to date with how Mum was doing, She had Dementia so did need extra attention at times which the staff always gave her.

My sister arrived at Byron Lodge in September 2022, physically unwell and very fearful about her future. We witnessed first-hand how kind and caring all the staff were towards my sister and, as she began to recover, she learned to trust and feel safe with them, enabling her to make the decision to remain there. Their kindness extended to all of us, her immediate family, whenever we visited, accommodating our impromptu picnics with her and allowing us to take over the outside area and relatively new garden furniture. There were regular planned activities and my sister was enabled to participate, in spite of her physical limitations. During a personal care review with Dianne, we came away immensely reassured that all my sister's care needs were being met very well. Dianne and her team were always so welcoming and nothing ever seemed too much trouble. My sister is no longer with us but we are very grateful that they helped to make time spent at Byron Lodge such a positive experience.

All staff played an amazing part, my mum continues to be there and am very impressed so far.

Staff always accommodating, friendly and helpful always space for family and friends. My nan seems well cared for and she seems happy where she is. Activities are always on and are entertaining and it seems as if it is good food.

My dad is in the home he has been for a year we have had some teething issues and some complaints but feel once voiced they have been sorted to the best of their ability. I do think my dad's room can look dirty and I know multiple people have voiced this. The staff are what make this place amazing they couldn't do enough for my dad and for us when we are here.

I cannot fault Fort Horsted nursing home for the care they give . It is definitely 5 star . They treat the residents with so much kindness and care. It's very clean and well looked after. The food is superb.

Given my loved one's immobility everything seems to be going pretty well for him. It would be nice for him to get out of the room more often but I understand the difficulties. He needs more physio care to get him up and about.

Staff are extremely caring, and attentive. since she has been here, she has excepted the fact she is not coming home, and has settled in well considering the information and is very happy. Facilities are spot on, the information regarding the care and all other information is fully informative, The food is extremely good, and never has any arguments over the food offered. All staff are efficient

I am so happy that my mum was content and happy with her stay in Fort Horsted to the end of her days.

Thank you very much.

My father came into Temple Ewell nursing home from the hospital. During the four weeks that he had spent there, he had people around him which he didn't have when he was at home. He was very well looked after by staff and management that were very nice, compassionate and very gentle with my dad when moving him and were always very polite, pleasant and caring. The manager was also very helpful and friendly which goes a very long way with me . My father came to the home on 8th may and sadly passed away there on the 8th June but all staff looked after my father very well and his passing was made very peaceful. I would recommend this home to any family member who's in need of nursing care.

There were one or 2 minor issues which were dealt with quickly but the genuine care shown by the majority of the nursing staff was amazing. Thank you in particular to two members of staff who showed such genuine care and compassion not only to my daughter but to our family too. I would definitley recommend this home.

My mum lived in the home for a year. She was receiving palliative care and was bedbound. The staff were excellent. My mum, myself and family were all welcomed and cared for in all situations. During her last days my mum was so closely monitored and, as always, kept her dignity. She was clean and extremely comfortable too. The staff also looked after me and my sister during this difficult time and reassured us that Mum was in no pain or discomfort. We can not thank the staff enough for everything they did for Mum and the family too. Thank you. Thank you.

Our dad became a part of the Byron Lodge family in January 2025. I really didn't know what to expect as we've never had a parent in a home before. From day one, we was put at ease by the fantastic staff of the home and our dad seemed very comfortable and settled. It's now March and dad has got so much confidence and is now able to sit in a reclining chair in the homes communal room, so a big well done and thank you for your help with getting dad to do this.

Recently been refurbished.

My sister arrived at Fort Horsted after a traumatic and lengthy time in hospital. She has now been in the home for two years. I cannot thank the staff enough for all their kindness and care and for providing a calm and caring environment. Whenever we visit there is always a friendly greeting and welcome, and my sister is well cared for. Her being in Fort Horsted has taken away the stress and worry for me in knowing she is safe and being looked after.

When I first entered the home, I wasn't particularly happy with the initial look of her room. It has 2 beds in it and was very dated. However, I was reassured that it would be highly unlikely mum would have to share the room. As time went by, I realised that the care mum has been receiving had been so wonderful and kind it doesn't matter about the decor! (the home is actually in the process of redecoration) All the staff are very friendly and caring, always asking how I am as well as caring for my mum. I would recommend this place in a heartbeat.

My father has been at Fort Horsted since the 1st of June 2024. He gets the very best treatment and care. All the staff with no exceptions are caring, and professional and all go the extra mile to look after my 93-year-old father who has Parkinson. The care doesn't stop there it continues to myself and mother and we are truly thankful in this difficult time.