Crownwood Healthcare Ltd in Kent | 3 Care Homes

Review of
Fort Horsted Nursing Home
from J H (Grandson of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

Staff always accommodating, friendly and helpful always space for family and friends. My nan seems well cared for and she seems happy where she is. Activities are always on and are entertaining and it seems as if it is good food.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for this positive review. It is a real moral booster for all of us when we get lovely feed back. Please do not hesitate to put forward any suggestions you may have to help us keep moving forward and trying to provide the best care possiable.
Thank you again,
Your sincerly
Gill

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Review of
Fort Horsted Nursing Home
from C P (Daughter of Resident) published on 8 January 2026 Submitted via Website • Report

Overall Experience

My dad is in the home he has been for a year we have had some teething issues and some complaints but feel once voiced they have been sorted to the best of their ability. I do think my dad's room can look dirty and I know multiple people have voiced this. The staff are what make this place amazing they

couldn't do enough for my dad and for us when we are here.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for writing your review and I am sorry to read that you feel that your Dad's room can appear dirty. I will certainly look into this issue without delay as this is not the standard that we pride ourselves on. I am glad the staffing team make the overall experience good for you and your Dad.
Kindest Regards
Gill

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Review of
Fort Horsted Nursing Home
from D P (Daughter of Resident) published on 7 January 2026 Submitted via Website • Report

Overall Experience

I cannot fault Fort Horsted nursing home for the care they give . It is definitely 5 star . They treat the residents with so much kindness and care. It's very clean and well looked after. The food is superb.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for taking the time to leave such a positive review. We know our staff work very hard and are trained to the highest standard but when this is recognised by friends and family of residents it really boosts moral and reiterates what a difference they make every single day. In times where social care is not always given the highest accolades or good press this is really and truly appreciated.

Thank you so much

Kindest Regards

Gill

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Review of
Fort Horsted Nursing Home
from Valerie S (Relative of Resident) published on 29 December 2025 Submitted via Website • Report

Overall Experience

Given my loved one's immobility everything seems to be going pretty well for him. It would be nice for him to get out of the room more often but I understand the difficulties. He needs more physio care to get him up and about.

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Review of
Fort Horsted Nursing Home
from Andy M (Husband of Resident) published on 29 December 2025 Submitted via Website • Report

Overall Experience

Staff are extremely caring, and attentive. since she has been here, she has excepted the fact she is not coming home, and has settled in well considering the information and is very happy. Facilities are spot on, the information regarding the care and all other information is fully informative, The

food is extremely good, and never has any arguments over the food offered. All staff are efficient

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Review of
Fort Horsted Nursing Home
from JANE R (Daughter of Resident) published on 29 December 2025 Submitted via Website • Report

Overall Experience

My mother was a resident at fort horsted for 20 months, we transferred her to Fort Horsted from a care home once she required nursing care. As a nurse my criteria for looking at a home for my mother was how I felt when I first visited the home to look round, whether they listened to me and what I feel

my mothers needs were and, whether the home smelt clean. The staff listened to what I thought my mother required and throughout her stay I was always welcome to talk to the staff at anytime.
When visiting mum I always saw good interaction from staff to my mum, not always easy when the client has severe dementia. Various staff would comment at separate times that mum felt like a mother and that was the respect I saw my mum afforded by the staff.
I am so happy that my mum was content and happy with her stay in Fort Horsted to the end of her days.

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Review of
Temple Ewell Nursing Home
from Linda W (Wife of Resident) published on 24 July 2025 Submitted via Postal Card • Report

Overall Experience

Thank you for looking after my husband for the past 7 months. He kept you all on your toes, which the staff managed very well.
You were all brilliant.
Thank you very much.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing HomeThank you for taking the time to write such a lovely review. It means a lot to us all. We always think it a great privilege to have the honour of providing care and support to someone and your lovely husband will be fondly remembered. Thank you again, with best wishes from all at Crownwood Health Care.

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Review of
Temple Ewell Nursing Home
from Joanne T (Daughter of Resident) published on 27 June 2025 Submitted via Website • Report

Overall Experience

My father came into Temple Ewell nursing home from the hospital. During the four weeks that he had spent there, he had people around him which he didn't have when he was at home. He was very well looked after by staff and management that were very nice, compassionate and very gentle with my dad when

moving him and were always very polite, pleasant and caring. The manager was also very helpful and friendly which goes a very long way with me . My father came to the home on 8th may and sadly passed away there on the 8th June but all staff looked after my father very well and his passing was made very peaceful. I would recommend this home to any family member who's in need of nursing care.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing HomePlease accept our sincerest condolences over the loss of your Dad. It is always such a privilege to be able to provide care and comfort at the end of a life and I know the whole team were glad to have been able to provide this for your Dad. We take pride in our compassionate staff team especially when we receive such wonderful feed back. Thank you so much for taking the time to write this positive review. I hope you will have comfort from knowing your Dad is now at perfect peace. Kindest Regards

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Review of
Temple Ewell Nursing Home
from Tracey B (Mother of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

My daughter came to Temple Ewell for end of life care which was only for 5 weeks but I found reading the reviews very helpful at a very difficult time and helped us select Temple Ewell nursing home.
There were one or 2 minor issues which were dealt with quickly but the genuine care shown by the majority

of the nursing staff was amazing. Thank you in particular to two members of staff who showed such genuine care and compassion not only to my daughter but to our family too. I would definitley recommend this home.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing HomeFirstly and foremost I am so sorry for your loss, please except my sincere condolences and that of the staff team at Temple Ewell.Thank you so much for taking the time to write this lovely review at such a sad and difficult time. I am glad that any issues were dealt with quickly and efficiently and that you found the staff team to be compassionate and caring, something we do take very seriously. I will ensure the staff team get to read this review as I know they all take great care and pride in all they do.Thank you again Gill

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Review of
Fort Horsted Nursing Home
from Karen P (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report

Overall Experience

My mum lived in the home for a year. She was receiving palliative care and was bedbound. The staff were excellent. My mum, myself and family were all welcomed and cared for in all situations. During her last days my mum was so closely monitored and, as always, kept her dignity. She was clean and extremely

comfortable too. The staff also looked after me and my sister during this difficult time and reassured us that Mum was in no pain or discomfort. We can not thank the staff enough for everything they did for Mum and the family too. Thank you. Thank you.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeFirstly please accept our sincere condolences for the loss of your lovely Mum.Thank you so much for taking the time to write such a lovely review, I will ensure that all the staff get to read it. We believe it is a real privilege when someone comes to live at Fort Horsted, most especially when they are in their final chapter, and we try never to take this privilege for granted, intending our care to family and friends is an extension of that privilege. Thank you again for the review, Sending warmest regards

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Review of
Byron Lodge Nursing Home
from Neil M (Son of Resident) published on 4 April 2025 Submitted via Website • Report

Overall Experience

Our dad became a part of the Byron Lodge family in January 2025. I really didn't know what to expect as we've never had a parent in a home before. From day one, we was put at ease by the fantastic staff of the home and our dad seemed very comfortable and settled. It's now March and dad has got so much

confidence and is now able to sit in a reclining chair in the homes communal room, so a big well done and thank you for your help with getting dad to do this.

Reply from Gillain Burnham, Director of Care Services at Byron Lodge Nursing HomeThank you so much for this positive review, I will ensure all the staff get to share in this feed back as I know they all work so hard to provide loving and dignified care.We try very hard to make everyone welcome in our Homes because we believe they belong to our residents and as staff we are just visitors and we are there, without exception to serve them.Thank you again for taking the time to write the review,Kindest RegardsGill

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Review of
Fort Horsted Nursing Home
from S N (Daughter of Resident) published on 27 March 2025 Submitted via Website • Report

Overall Experience

Staff was caring and professional, nothing too much trouble.
Facilities are accessible and in good repair.
Hairdresser available, for extra expense.
Mum comfortable and happy always praises staff.
Recently been refurbished.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for this positive review, it means so much to us all at Crownwood Health Care and its lovely for the staff at Fort Horsted to receive such praise.I am very please to hear your Mum is comfortable as we take caring for every resident as a total privilege. Thank you again for the review Kindest Regards

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Review of
Fort Horsted Nursing Home
from S W (Sister of Resident) published on 19 March 2025 Submitted via Postal Card • Report

Overall Experience

My sister arrived at Fort Horsted after a traumatic and lengthy time in hospital. She has now been in the home for two years. I cannot thank the staff enough for all their kindness and care and for providing a calm and caring environment. Whenever we visit there is always a friendly greeting and welcome,

and my sister is well cared for. Her being in Fort Horsted has taken away the stress and worry for me in knowing she is safe and being looked after.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for this positive review, we all feel so grateful when our hard work and genuine care for our residents are noted. It is so lovely that we have had the last two years getting to know your sister she is a real pleasure to care for and we look forward to our continuing relationship. Thank you again for taking the time to write this review, I will ensure all staff get to see it. With Best Wishes

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Review of
Fort Horsted Nursing Home
from Jenny S (Daughter of Resident) published on 23 December 2024 Submitted via Postal Card • Report

Overall Experience

When I first entered the home, I wasn't particularly happy with the initial look of her room. It has 2 beds in it and was very dated. However, I was reassured that it would be highly unlikely mum would have to share the room. As time went by, I realised that the care mum has been receiving had been

so wonderful and kind it doesn't matter about the decor! (the home is actually in the process of redecoration) All the staff are very friendly and caring, always asking how I am as well as caring for my mum. I would recommend this place in a heartbeat.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for taking the time to leave a review and such a positive one is so lovely to read. We always feel it is such a privilege to provide care for someone and to be able to support their loved ones as well. We are now making positive strides forward with our refurbishment and upgrading plans and 2025 promises to be a very busy but exciting year. Thank you again and I will ensure all the staff have the opportunity to read your review.

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Review of
Fort Horsted Nursing Home
from Tina S (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report

Overall Experience

My father has been at Fort Horsted since the 1st of June 2024. He gets the very best treatment and care. All the staff with no exceptions are caring, and professional and all go the extra mile to look after my 93-year-old father who has Parkinson. The care doesn't stop there it continues to myself and

mother and we are truly thankful in this difficult time.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for your lovely review and taking the time to write it, it means so much to us all. We try very hard to create a "family" and we recognise that having a loved one living in a nursing home is a very difficult decision to have to make. The ethos we try to maintain is we are there to serve and the Home is the residents Home and we are all guests with the privilege to provide care and comfort, not only to the residents but to their family and friends.Thank you again for the review, I will make sure all staff at Fort Horsted get to see it,with kindest regards, Director of Care Services

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Review of
Temple Ewell Nursing Home
from D L (Granddaughter of Resident) published on 4 October 2024 Submitted via Postal Card • Report

Overall Experience

Overall, I have found that the communication between management and staff can be very poor. Also, I have found the cleanliness of the overall home, toilet, and resident bedrooms to be very poor, to the fact, I regularly have to ask staff and cleaners to clean my grandad's room as it has been clear it

hasn't been cleaned, as I visit regularly. The furnishings and medical equipment are outdated. However, the nurses are very good at responding to health concerns.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing HomeI am sorry to learn of your concerns and I can only apologise that we appear to have fallen short in the service that we pride ourselves in. We have a robust housekeeping team and all our staff complete infection control training as one of the many training courses we provide for our staff. The communication between management and staff I am not sure I understand what your experience would have been of this but would be happy to discuss this in person with you. I am sorry that you find our furnishing outdated, we continue to invest in refurbishment and equipment to ensure our residents have a comfortable home. I would very much welcome the opportunity to meet with you in person to discuss your issues and concerns and although I am not based at the Home I am happy to come a meet you at a time convenient to yourself. Please feel free to email me or contact the Home and the administrator can arrange a meeting for us. Kindest Regards

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Review of
Fort Horsted Nursing Home
from G T (Wife of Resident) published on 19 August 2024 Submitted via Postal Card • Report

Overall Experience

My husband was at For Horsted Nursing Home for 12 days until he passed away. He was looked after by the staff with compassion and kindness this was also extended to our family, nothing was too much trouble, and the family were offered drinks and refreshments.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for this lovely review. We always believe it to be a great privilege to care for someone, whether it be for a short time or a long time, and this extends to their family and friends. I wish you peace and comfort in the coming months after your sad loss and thank you again for your review.

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Review of
Fort Horsted Nursing Home
from J L (Friend of Resident) published on 25 July 2024 Submitted via Postal Card • Report

Overall Experience

I have often visited my friend at this place. She is always clean and is always well cared for. The staff are always polite even though my friend can be very unpleasant. The staff go above and beyond to make things better even if my friend is ungrateful. I think they have a very difficult task but I

want to use this chance to have them acknowledged and thanked.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing HomeThank you so much for taking the time to write such a positive review. We believe it is a great privilege to be able to care for people and understand that some situations may be hard for the person to accept and that can, in turn, make it hard for them to remain positive towards others, we will continue to do a very best to provide a caring and supportive environment. Thank you again. Kindest Regards

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Review of
Byron Lodge Nursing Home
from M S (Respite Resident) published on 2 May 2024 Submitted via Postal Card • Report

Overall Experience

Hoping to go back for a one-week holiday in October 2024.
Facilities, loo too low for me.

Reply from Gillain Burnham, Director of Care Services at Byron Lodge Nursing HomeThank you for such a lovely review, it was a real privilege and pleasure to have you stay with us, we look forward to accommodating you in the future. Very best wishes from everyone at Byron Lodge Nursing Home.

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Review of
Temple Ewell Nursing Home
from J F (Son of Resident) published on 1 December 2023 Submitted via Website • Report

Overall Experience

My mother entered the Temple Ewell Nursing Home in April 2020 in an 'end of life' condition. This was just as the Covid pandemic was beginning. The way that the staff maintained services at that time was a tribute to them. My mother then rallied for a further three and a half years, largely due to the

care and attention she was given. We found the home was kept very clean, the nursing care was consistently good and the staff extremely caring, friendly, and approachable. The food was to a good standard and my mother was assisted with eating when this became necessary. Any minor issues that arose were dealt with quickly and satisfactorily. We were particularly touched with the very sensitive and feeling way the staff cared for my mother in the last few weeks of her life and at her passing. An additional touch related to my mother's wedding ring which became lost and was found and returned to us after her passing. Overall, our experience of the home was excellent.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing HomeThank you for taking the time to write such a lovely review, your mum was such a lovely lady and we all miss her at Temple Ewell. She taught us all great lessons in patience and tolerance and Godly serenity. As always such a privilege when we can share in a family's love and care.

With kindest Regards

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Care Homes Owned by Crownwood Healthcare Ltd in Kent

Crownwood Healthcare Ltd Locations in Kent (3)

Crownwood Healthcare Ltd Reviews in Kent (63)

Fort Horsted Nursing Home

Fort Horsted Nursing Home

Fort Horsted Nursing Home

Fort Horsted Nursing Home

Fort Horsted Nursing Home

Fort Horsted Nursing Home

Temple Ewell Nursing Home

Temple Ewell Nursing Home

Temple Ewell Nursing Home

Fort Horsted Nursing Home

Byron Lodge Nursing Home

Fort Horsted Nursing Home

Fort Horsted Nursing Home

Fort Horsted Nursing Home

Fort Horsted Nursing Home

Temple Ewell Nursing Home

Fort Horsted Nursing Home

Fort Horsted Nursing Home

Byron Lodge Nursing Home

Temple Ewell Nursing Home

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