Admiralty Care Home

Lovely staff always looking after my nan very well! very happy with this place highly recommend. Staff are always friendly and make you feel welcome. There is always some sort of activity going for the residents to!

All the staff are so lovely! They update and call us to let us know anything. Know my nan is receiving proper care. Always feel so welcome every time I visit. They allow my one year old to visit his great nan which always makes her day as well.

On the whole Mum likes it there, she seems happy to return when I take her back. Never heard her say she doesn't want to go back in. I find the older carers, that have been there for a long time, treat Mum like family & all seem to take care of her, as she's been there for many years. They have fun with her but respect her privacy & know how to ask Mum to do things, rather than boss her, she doesn't like that. They get her to join in most activities, Mum is always laughing & joking, so that speaks volumes.

Advised that Mum had a hacking cough - Paramedics were called but decided Mum required antibiotics rather than hospitalisation - collected them and delivered and staff looked after Mum administering medication etc.

The Admiralty Care Home is a geat example of how a care home should be. It is welcoming, clean, tidy, well provisioned and has a dedicated team to ensure that Mum is looked after. The only slightly negative comments are that the general temperature in the home and in mum's room in particular is too high and the introduction of the lift code was unfortuante (although necessary) for those like Mum whose movement is a bit more restricted. Overall myself and the family are very pleased with the care Mum is receiving although she is taking a while to fully settle. Keep up the good work!

My relative is very settled in the care home, the staff are very friendly and take the time to speak to him when they enter his room. Staff take the time to get to know the residents and their families and they look after the residents.

We feel very grateful for Mum to have moved here. Mum was made to feel very welcome as soon as she arrived at reception. All the staff are extremely friendly and supportive. Everyone we met on that first day were exceptionally helpful and welcoming - whether it was the Management Team, Admin & Reception Team, Care Team, Building Maintenance Team, Activities Team or Housekeeping Team. Mum's room was scrupulously clean and is very cosy, so she already feels "at home". On Mum's first evening, the Deputy Manager was extremely thoughtful as she kindly emailed a photo of Mum laughing. We can't tell you how appreciative we were and how reassuring that was knowing that Mum was happy. The empathic sensitivity of the staff we have met so far is very clear. This has helped enormously for enabling Mum to adapt seamlessly to her new surroundings. With huge thanks to everyone. .

We are very lucky that she has a place with you.

Overall highly pleased with the care home for my mother.

I could not be more thankful for the care my mum receives at admiralty house the staff genuinely care for her and also make me feel looked after as well, the home looks great after it's refurb and great facilities.

My wife has been a resident at Admiralty care home in Wigmore Gillingham for more than three and a half years and I visit her almost every day. I find the staff to be very friendly and caring and they greet me in a most welcoming way. The management team is approachable and reactive when required. In addition, there is a good range of stimulating social interaction. The home is fragrant and clean and parking is an acceptable part of the overall package.

My mother 98 had been in Admiralty since November 2024 after suffering from Dementia and having had a slight stroke when it became impossible for her to live independently. From day one she settled in and this was due to the care that she received from the lovely carers and the home Manager. The home has gone through a complete renovation and provided a lovely upgraded environment for the residents. Majority of the residents eat an excellent lunch in the dinning room everyday cooked fresh by the kitchen team, who are so obliging to individual needs. Then various activities are provided daily which I must say I've joined in numerous times and are great fun and give the residents pleasure.to take part if they wish. The care team in mums case were absolutely amazing they actually loved her and she them the bond she had formed with them for me as her daughter was so appreciated to know they took care of her as I wanted her to be cared for and I visited her every day.

I never see her in the photos on the social media site. It is always the same residents

Also I have concerns regarding my relatives personal hygiene and concerns regarding the fact that she has had scabies for several months and that only recently has PPE been put into place.

Would recommend the home and grateful for the care provided

My dad came to care home last year and is in there now and it's a lovely care home and the people working there are amazing and friendly and my dad is so settled there. They love him and make us feel so welcome and he has settled in there really well

Generally a good environment but often seems to be a lack of staff particularly noticeable at weekends. Still having issues communicating effectively with relatives although efforts are being made to improve this.

I just wanted to drop you a quick line to thank your staff for all their help with mum today. As requested, she looked lovely for her trip out to the hospital and when she saw her daughter later in the day, she commented on how well she looked. We greatly appreciated this as her youngest daughter has been quite unwell for some time now and seeing her mum look so healthy gave her a real lift. The care staff helped us manoeuvre mum into the car and we learnt a lot from the techniques that were used, and we are hoping that this will result in us being able to take her out more often. Please pass on my thanks to your wonderful team who always treat mum with care and respect.

My dad had been a resident at Rogers House Care Home for over four years until his death in 2022 (July). He was always treated with dignity and the utmost respect. Not always the most op-operative of residents. He was always clean, fresh, dressed and cared for beautifully. His room was always clean and tidy smelling fresh and comfortable. Every single member of staff were friendly, supportive, accommodating and professional throughout Dad's time in the home, towards both him and his family. As dad deteriorated and his Alzheimers/Dementia took him away from us Rogers House became his home, safety and family, something we were forever grateful for. Thank you.

Exemplary care is always given to the residents ensuring dignity is maintained at all times. The staff are fab, and supportive to our family for the past four years allowing dad to spend his last few years comfortable and safely. We all miss you all and cannot really put into words how we really feel. Thank you so very much just does not cut it but is heartfelt.