What types of Care is Admiralty Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Admiralty Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Admiralty Care Home to the centre of Gillingham?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

Admiralty Care Home, Drewery Drive, Wigmore, Rainham, Gillingham, Kent ME8 0NX

Review from Katie S (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report

Overall Experience

I could not be more thankful for the care my mum receives at admiralty house the staff genuinely care for her and also make me feel looked after as well, the home looks great after it's refurb and great facilities.

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Review from L S (Wife of Resident) published on 8 August 2025 Submitted via Website • Report

Overall Experience

My wife has been a resident at Admiralty care home in Wigmore Gillingham for more than three and a half years and I visit her almost every day. I find the staff to be very friendly and caring and they greet me in a most welcoming way. The management team is approachable and reactive when required. In

addition, there is a good range of stimulating social interaction. The home is fragrant and clean and parking is an acceptable part of the overall package.

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Review from Anne B (Daughter of Resident) published on 25 July 2025 Submitted via Website • Report

Overall Experience

My mother 98 had been in Admiralty since November 2024 after suffering from Dementia and having had a slight stroke when it became impossible for her to live independently. From day one she settled in and this was due to the care that she received from the lovely carers and the home Manager. The home

has gone through a complete renovation and provided a lovely upgraded environment for the residents. Majority of the residents eat an excellent lunch in the dinning room everyday cooked fresh by the kitchen team, who are so obliging to individual needs. Then various activities are provided daily which I must say I've joined in numerous times and are great fun and give the residents pleasure.to take part if they wish. The care team in mums case were absolutely amazing they actually loved her and she them the bond she had formed with them for me as her daughter was so appreciated to know they took care of her as I wanted her to be cared for and I visited her every day.

Reply from Ana Ivascu, home manager at Admiralty Care Home

Thank you so much for your positive review of our care home! We are thrilled to hear that you had a wonderful experience. Our team works hard to create a warm and welcoming environment for all our residents, and its gratifying to know that our efforts are recognized.Your kind words about the staff and the activities we offer are greatly appreciated. We strive to make a difference in the lives of those we care for, and your feedback encourages us to continue our commitment to excellence. If there's anything more we can do to enhance the experience of our residents or if you have further suggestions, please don't hesitate to let us know.

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Review from A M (Brother of Resident) published on 9 April 2025 Submitted via Website • Report

Overall Experience

Overall Admiralty Care home have been good, the daytime staff are very good and have a good rapport with my relative. My relative feeds back that the food is very good and the staff very kind.
On the down side it seems to me that the night staff are not so attentive as when my relative phoned me to

tell me she was not well, we found that they were slow to respond and did so after I phoned twice to get them to action, eventually I had to take matters into my own hands and call an ambulance.
Also I have concerns regarding my relatives personal hygiene and concerns regarding the fact that she has had scabies for several months and that only recently has PPE been put into place.

Reply from Emily Fraher, Marketing Executive at Admiralty Care Home

Thank you for your feedback. We're really glad to hear that you're happy with the daytime team and the rapport they have with your relative, as well as the quality of food. However, we are sorry to hear about the concerns you raised regarding the night staff, personal hygiene, and the situation with scabies. Please know that we take all of these issues seriously. We would appreciate it if you could contact our Customer Care team at customercare@agincare.com, so we can investigate the situation fully and ensure the best care for your relative. Thank you for bringing this to our attention.

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Review from Julia W (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report

Overall Experience

The staff are excellent , friendly and welcoming .
My mother in law receives good care however I think it is a shame she doesn't appear to be wheeled into the communal areas anymore and is always in her room .
I understand that this may be as a result of her not understanding and a reluctance to

be moved but we feel it would enhance her day if she could "
Join in" with some of the activities
I never see her in the photos on the social media site. It is always the same residents

Reply from Emily Fraher, Marketing Executive at Admiralty Care Home

Thank you for your kind words about the care and team. We appreciate your feedback regarding your mother-in-law's participation in activities. We will look into ways to ensure she is able to join in more, as we want all our residents to feel included. We also make an effort to capture moments with all residents and will ensure a broader representation in future posts. If you have any further suggestions, please don't hesitate to let us know.

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Review from Marion S (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

My dad came to care home last year and is in there now and it's a lovely care home and the people working there are amazing and friendly and my dad is so settled there. They love him and make us feel so welcome and he has settled in there really well

Reply from Emily Fraher, Marketing Executive at Admiralty Care Home

Thank you so much for sharing your kind words. We're so glad to hear that your Dad has settled in well and feels at home with us. Our team truly cares about each resident, and it's wonderful to know that their efforts are making a positive impact on your Dad's experience. If you ever need anything or have any questions, we're always here to help.

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Review from D F (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

I am the daughter of a resident at Admiralty care home. Overall happy with the care provided. Located near our family and provides care for the elderly with dementia.
The home has undertaken a lot of positive changes in the past year.
On the whole the staff are friendly, more care staff needed

as understaffed and overworked. Doesn't seem to be good staff to resident ratio.
Home is kept adequately clean, there is room for improvement.
Activities are well organised, residents seem to enjoy taking part.
Rooms vary, mum's is a good size with views over the lovely garden where in the warmer moths is a good place to sit, more fresh air always good, as would outings.
Food always looks good and tasty with a varied choice, the dining area is roomy and bright.
Communication with the management team is good and queries addressed.
Would recommend the home and grateful for the care provided

Reply from Emily Fraher, Marketing Executive at Admiralty Care Home

Thank you for taking the time to share your feedback. We're happy to hear that you're generally pleased with the care your Mum is receiving and that you've noticed positive changes over the past year. We also appreciate your comments on the staff, cleanliness, activities, and food. We take your feedback about staffing levels and room for improvement seriously and will continue to focus on these areas. It's great to know that your mum enjoys her room and the lovely garden, and we will work on ensuring residents have more opportunities for fresh air and outings. Thank you again for your kind words and for recommending us. If you ever have any further concerns or suggestions, please don't hesitate to reach out.

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Review from G W (Son of Resident) published on 4 April 2025 Submitted via Website • Report

Overall Experience

Generally a good environment but often seems to be a lack of staff particularly noticeable at weekends. Still having issues communicating effectively with relatives although efforts are being made to improve this.

Reply from Emily Fraher, Marketing Executive at Admiralty Care Home

Thank you for your feedback. We're pleased to hear that you find the environment generally good. We take your concerns about staffing and communication seriously and are actively working to address them. We're committed to making sure every resident receives the care and attention they deserve, and we'll continue to improve communication with families. If you have any further suggestions or concerns, please don't hesitate to reach out on customercare@agincare.com

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Review from L B (Daughter of Resident) published on 28 October 2022 Submitted via Website • Report

Overall Experience

I just wanted to drop you a quick line to thank your staff for all their help with mum today. As requested, she looked lovely for her trip out to the hospital and when she saw her daughter later in the day, she commented on how well she looked. We greatly appreciated this as her youngest daughter has

been quite unwell for some time now and seeing her mum look so healthy gave her a real lift. The care staff helped us manoeuvre mum into the car and we learnt a lot from the techniques that were used, and we are hoping that this will result in us being able to take her out more often. Please pass on my thanks to your wonderful team who always treat mum with care and respect.

Reply from Kerry Leverton, Interim Home Manager at Admiralty Care Home

Thank you so much for taking the time to leave us such a lovely review. Person centred care is at the heart of what we do and we are so pleased that we could assist with ensuring mum's trip out went smoothly. I will be sure to share your feedback with the team.

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Review from S W (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report

Overall Experience

My dad had been a resident at Rogers House Care Home for over four years until his death in 2022 (July). He was always treated with dignity and the utmost respect. Not always the most op-operative of residents. He was always clean, fresh, dressed and cared for beautifully. His room was always clean

and tidy smelling fresh and comfortable. Every single member of staff were friendly, supportive, accommodating and professional throughout Dad's time in the home, towards both him and his family. As dad deteriorated and his Alzheimers/Dementia took him away from us Rogers House became his home, safety and family, something we were forever grateful for. Thank you.

Reply from Jackie Miles, Home Manager at Admiralty Care Home

Thank you so much for your lovely words about our home, we are so pleased we could support your family in Dad's final few years.

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Review from J S (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report

Overall Experience

Exemplary care is always given to the residents ensuring dignity is maintained at all times. The staff are fab, and supportive to our family for the past four years allowing dad to spend his last few years comfortable and safely. We all miss you all and cannot really put into words how we really feel.

Thank you so very much just does not cut it but is heartfelt.

Reply from Jackie Miles, Manager at Admiralty Care Home

Thank you so much for such a wonderful review, it was a pleasure to support you all and we are so pleased we could make a positive difference to Dad's final few years.

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Review from David A (Friend of Resident) published on 26 April 2022 Submitted via Postal Card • Report

Overall Experience

Found Roger's House very friendly, great staff who always welcome you. They look after our friend in the home very well. It's clean and homely.

Reply from Jackie Miles, Home Manager at Admiralty Care Home

Thank you for taking the time to review us, we're delighted you feel your friend is well looked after and our staff are friendly and welcoming.

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Review from Lisa C (Daughter of Resident) published on 9 December 2021 Submitted via Postal Card • Report

Overall Experience

The staff in its entirety must be commended for their hard work, compassion, and commitment in these difficult times. I can honestly say that my mother has never been cared for more affectionately or attended to more thoroughly than now. She really is very very content and we as a family are eternally

grateful. We cannot thank the staff enough. Their dedication to the happiness of the residents in their care is beyond admirable.

Reply from Jackie Miles, Home Manager at Admiralty Care Home

Thank you very much for taking the time to write a review and for your lovely words, they mean so much to us at Rogers House and I will pass it onto the care team.

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Review from Paul F (Son of Resident) published on 7 December 2021 Submitted via Website • Report

Overall Experience

Mum has been well cared for since moving to Rogers House during lockdown in October 2020. Unfortunately, covid meant that visiting was limited till earlier this year but overall mum seems happy in Rogers House. Staff shower her every day and she is quite happy with the food and also takes part in as

many activities as she is able to. The manager keeps us informed of any changes to procedures as a result of covid including visiting arrangements and any lockdown consequences. Unable to fully review some areas as, due to covid, not seen the home in full.

Reply from Jackie Miles, Home Manager at Admiralty Care Home

Thank you for taking the time to review us and for your feedback, hopefully we will see an ease in Covid-19 restrictions in the new year.

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Review from Ian N (Nephew of Resident) published on 13 September 2021 Submitted via Website • Report

Overall Experience

Rogers House was recommended by an independent 3rd party, who lived locally, when we were looking for a respite stay for our aunt. She settled well during her respite stay and expressed her liking for Rogers House. Thus we were pleased to secure a permanent residency when it was needed last year. Our

aunt is very happy at Rogers House. She has been looked after well, enjoys the company of the other residents, uses the facilities for socialising and responds positively to thoughtful/sensitive care when occasionally reluctant to do something. Not everything is perfect but if there is a minor breakdown in the services provided by Rogers House (e.g. occasional delay in responding to an e-mail) it is no different to those experienced in our own lives outside of the care system. Indeed the staff always try to respond promptly to our concerns if and when they arise. In overall terms, we are very pleased with Rogers House and the team, especially given the extra work posed by Covid-19.

Reply from Jackie Miles, Home Manager at Admiralty Care Home

Thank you for taking the time to leave us a review. We are so pleased your aunt is happy with us and that she enjoys the facilities and socialising with the other residents. I will take on board your feedback regarding the occasional delay in communication and share this with the team, we appreciate your patience and will aim to improve this.

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Review from G P (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report

Overall Experience

It's a very homely home and the staff that I have dealt with seem helpful and cheerful. Mums general appearance could be better but I know she gets dressed before the carers have time to get to her in the mornings. Maybe the evening would be better for her to have showers and hair wash. Mum does put

on dirty clothing so I think these need to put in her laundry basket in the evening too. I think the long COVID lockdown has definitely made her more confused and needs a bit more help.

Reply from Jackie Miles, Home Manager at Admiralty Care Home

Thank you for taking the time to review us, we are pleased you find the team helpful and cheerful and I will be in touch to discuss your concerns.

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Review from A S (Brother of Resident) published on 9 June 2021 Submitted via Postal Card • Report

Overall Experience

Due to covid we have had limited access to my sister who has only been in the home since August 2020. Therefore unable to comment on food/drink/activities. Communication from the management is poor and weak, in the main, this is driven by the family. The care staff are good but poor management structure

appears to make it difficult for staff to provide the full level of care. Nine times out of ten my sister appears to be dressed in clothes not provided by the family and are food-soiled. I also have concerns around her mental state of mind, it also seems difficult to get her medication/treatment correct. We would welcome further assessment/medication review in order to make my sister more comfortable.

Reply from Jackie Miles, Home Manager at Admiralty Care Home

Thank you for taking the time to leave us a review, I am very sorry you feel this way and I will contact you to discuss your concerns further.

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Review from S G (Wife of Resident) published on 31 July 2020 Submitted via Postal Card • Report

Overall Experience

My husband has Alzheimer's. My husband has been many times for respite; this visit was six weeks as lockdown made him so miserable. Their care is efficient, but also warm and friendly. He has come back relaxed, happy and chilled.

Reply from Jackie Miles, Home Manager at Admiralty Care Home

Thank you for reviewing us, we are delighted your husband enjoyed his stay and we hope to welcome you again soon.

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Review from R C (Son of Resident) published on 28 July 2020 Submitted via Postal Card • Report

Overall Experience

Rogers House is homely, friendly and the staff are wonderful. The food is very good, and the standard and support is value for money. All the facilities are clean and safe, and we could not feel more at home when we visit.

Reply from Jackie Miles, Home Manager at Admiralty Care Home

Thank you for taking the time to review us, I am delighted you feel at home when you visit as this is exactly what we aim for. I will be glad to share your feedback with the team.

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Review from Robin C (Son of Resident) published on 13 May 2020 Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Rogers House for just over two years. During that time we found the level of care she received to be excellent. The staff were very kind to Mum and I always found them to be very positive. The last three months of her stay were quite challenging after she fells and broke

her pelvis, but Rogers House stepped up the level of care she needed and provided her with a hospital bed and a downstairs room which enabled myself and my brother to visit her and spend valuable time together during her final days.

Reply from Jackie Miles, General Manager at Admiralty Care Home

Thank you so much for taking the time to review us on carehome.co.uk. Our team pride themselves on their compassion and kindness in delivering care and will be delighted to hear of your kind words, I will be sure to share them with the staff.