Beech Haven Care Home

My mother had great care while she was there. The staff were absolutly brilliant. I recomend the place.

My mum has been living at Beech Haven Care Home, and the care she receives has been excellent. The staff are warm and patient.

Communication with the team is clear and reassuring-they keep me updated on her wellbeing and are quick to answer any questions. The home itself is clean, well-maintained, and has a calm, welcoming atmosphere.

Knowing she is in a safe and supportive environment has brought our family great peace of mind. I'm very grateful for the dedication and compassion of staff at Beech Haven, and I would happily recommend the home to others looking for high-quality care for their loved ones.

My mother-in-law is always very well presented when I visit. She is looked after extremely well. Staff are always keeping us updated in regard to health and wellbeing.

Whilst not the family home my mother has lived in for over twenty years, it is a safe, comfortable, welcoming environment where we know our mum will eat and drink enough, have her medication daily and get company and conversation as much or as little as she wants.

I moved my husband after a poor experience with another home. The difference in my husband is remarkable. He has Alzheimer's and has to be encouraged to do things. Beech Haven Care Home is interested in him. All staff are lovely and engaging. It is beautifully clean, good meals. It is early days still but I can't fault the care. I feel part of a family and I am so pleased I moved him to Beech Haven.

Although the home decor seemed tired and in need of updating it didn't matter. The residents were well-fed, clean and cared for. I don't really know much about activities, but plenty of photos showing these times.

It's a problem to select the ratings. There are so many aspects related to each point. Care/support depends upon the member of staff involved. Agency carers do a good job but it's difficult for residents with dementia to get used to them. Generally, they do a good job, sometimes under difficult circumstances. Communication between relatives of residents and nursing staff could be improved. A monthly meeting would be appreciated to learn about the health of residents. Also, occasionally with GP, residents need cash. There isn't a system for paying a specific member of staff and obtaining a receipt.

My mother entered the care home during Covid having had a fall. Very elderly and on end-of-life care. She has now been a resident for three-plus-years and gets the best care I wish for her. The staff are really pleasant and helpful and the surroundings suit my mother's needs.

The staff at Beech Haven Care Home have welcomed my wife which has been enormously helpful to me. She has been a resident for three weeks, so it's early days but as of yet, I have no complaints. I have found all of the staff friendly, helpful and kind.

He does not mix well with the other residents and his communication skills are very poor. Despite this, the staff are very patient with him.

My father is in the care home and it is one of the best care homes I've seen, I've been in a few with my father previously and they were not good. I'm really happy with the care my father is getting now in Beech Haven Care Home. Everyone I have found really cares and takes pride in their work and I think the manager is doing a wonderful job, especially when I'm sure there's limited budget and has slowly refurbished the place which is really nice.

When my sister and I visited Beech Haven Care Home for the first time, we were made extremely welcome and my sister was treated in a very sympathetic way. In fact, the staff were very quickly on her wavelength. There was a homely feel to the home and an ensuite room was available that was light and available. She moved in a week later and is settling in well.

My partner has been in care for three years. I am pleased with the care she receives. Well looked after.

Beech Haven Care Home is a well-managed care home where all staff (nurses, carers, admin and cleaners) perform their duties with dedication and compassion as well as respect the residents, ready to engage with the resident's families and friends. They provide help and support when required. Beech Haven has a friendly atmosphere and aims to do all it can to create a good environment for all residents and help them deal with any problems or difficulties they may encounter.

They really knew my dad as an individual, and we were made welcome 24-hours a day.

Beech Haven feels like home from the minute you walk in. On arrival, the staff are so pleasant, friendly and informative. l was aware of the upbeat and happy atmosphere that the carers were delivering. The residents were enjoying remembering songs of the past and singing with the staff. The atmosphere was truly caring and sharing. I was impressed. I was touched by the gentle way two carers were helping a lady to go for a walk. My experience here was witnessing caring at its best. Lovely to see.

My father only had a short stay before he passed away. The management could not have done more to make his stay more comfortable - if he needed a piece of equipment, even if they did not have it, they provided it. They could not have been more helpful and considerate. The nursing staff were friendly and caring. The home was clean and bright and well maintained. I could not have asked for better support for them.

Beech Haven is always clean, friendly, like a small holiday hotel. The staff are very attentive. There is a garden and a fish pond. After visiting 20 care homes for my mother-in-law Beech Haven was the best for mum to fit in and settle in.

Dementia awareness training for the most appropriate approach to dementia suffering residents would be beneficial for staff, though this will, inevitably require more financial input from the homeowners.

Beech Haven has warm and welcoming staff and has a homely feel. All the residents are cared for in a loving manner with care and attention to their individual needs. I spend a few hours every other week visiting the residents with our therapy dog and spend most of this time talking with the residents. They all comment on how lovely the staff are and how they love the activities that are put on. This must be so reassuring for the families of the residents to know that their loved ones are being cared for and stimulated with gardening, quizzes etc on a regular basis. What is really nice is to see how all of the rooms cater for them individually with really personal touches so that they feel at home.

What really makes it feel homely is the cleanliness and general care of the building too. There are several spaces that the residents can socialise in and a veranda in a communal garden that they can sit on in the warmer weather.