Hendford Nursing Home

Howell Hill Grove, East Ewell, Epsom KT17 3ER
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9.8 31 Reviews
  • Hendford Nursing Home, Epsom
Hendford has a large, privately secured garden situated on a private road within close proximity to public transport. The layout of the Ground Floor is designed specifically for people living with the experience of Dementia, with access to the gardens and communal rooms. The Ground Floor is comprised of 25 rooms. The purpose built Ground Floor layout with plenty of natural lighting and space promotes the wellbeing of residents, with one of the communal rooms with large transparent glass panel walls with a view to the large garden areas, hedges and seasonal flowers.

Nursing care is provided 24 hours a day with first level nurses on site. Hendford residents have access to their own GP on a regular basis and Hendford works closely with MDT practitioners. Hendford broke records by managing COVID effectively by providing a safe and happy environment for residents during the pandemic period. Hendford has also provided care which has rehabilitated residents to lead meaningful lives aiding them to move towards independent living settings.

All meals at Hendford are cooked on site by competent and creative chefs catering for different types of food, according to the residents' choice, assessments and needs. Hendford strives to uphold the social aspect of dining and the residents' wellbeing. Hendford provides activity based living promoting resident participation in meaningful activities and entertainment. Food and activity create friendship between residents, resulting in providing a friendly and homely environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are based on the cumulative person-centered care plans, and the type of facilities required to offer quality care at affordable prices. Extras will include trips, hairdressing, chiropody and any other costs which are specifically applied.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Jesyem Medicare Ltd

Person in charge

  • Maria Christopher (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (3)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Parking

  • There is free adequate parking in front of the nursing home.

Hendford Nursing Home Reviews (31)

9.8

Hendford Nursing Home has a Review Score of 9.8 (9.817) out of 10, based on 14 reviews in the last 2 years.
Over all time Hendford Nursing Home has 31 reviews.

Overall Experience
  • 26
  • 5
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Date Published
  • 31
  • 5
  • 11
  • 14
  • 17
Reviewer Connection to Hendford Nursing Home
  • 13
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
Total of 31, showing 21-31
Review from C R (Daughter of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in her nursing home for just over a year. The staff were all very kind to her and looked after her very well. Her room was very comfortable, with an ensuite shower room and a television. She had a lovely view over the very pretty garden. While Mum was there, I got to know all the staff very
well. I was impressed with how long they had all been there and how experienced the staff were. My mum was very happy there. (Mum died on 1st January 2020.)
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Review from A B (Daughter of Resident) published on 4 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum received nothing but love, care and attention during her 16-month resident at Hendford. All staff cared for the residents, even when things got tough. The food always looked appetising and nutritious. Nothing but praise.
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Review from Debbie G (Daughter of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to Hendford Nursing Home at the beginning of the year. It was an extremely anxious time for him and the rest of the family. From the very beginning, the staff have been excellent at keeping us all informed. The attention to detail was excellent. For example, they gave us ideas
of how to make the transition a smooth one, an audio tape of our voices, email messages from his family to be read out to him on his arrival. He is in a lovely light airy room looking out onto the calm and tranquil green gardens, the daffodils are n bloom now. Dad is now putting on weight, he loves the food here. In his lucid moments, he tells us how happy he is at Hendford Nursing Home. It is a relief to see dad calm, happy, warm and loved. Thank you to all the caring staff.
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Review from K R B (Husband of Resident) assisted by family/friend published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been resident at this nursing home since June 2017 and we cannot fault it in any way. We have been pleasantly surprised with everything.
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Review from Ali S (Granddaughter of Resident) published on 24 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother was a resident of Hendford for six years and I wouldn't hesitate to recommend it. She came to consider the staff as her friends and they really couldn't have been kinder to her particularly in the last weeks of her life. The compassion shown at Hendford to family and residents is wonderful,
and it is nice to know that all the staff, from the people in the office to the carers, nurses and cleaners, know and respect all the residents individually. Nothing was ever too much trouble and as a family living a distance from Hendford, we felt that our relative was in very safe hands in our unfortunate absence. My grandmother was bed bound so could not engage with other residents but the staff ensured that she was never left out. We are very grateful for the care given and would recommend Hendford wholeheartedly.
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Review from Morag S (Niece of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband's aunt was in this home for about 7 years. Right from day 1 the staff were very friendly to my husband and I and went out of their way to meet our needs and wishes. Throughout her stay, they treated my husband's aunt with respect and were very caring and sensitive towards her needs. Her behaviour
could be challenging at times but all staff were patient and cleaned up any mess willingly. We would have no problem recommending this care home. We were more than happy with the service we received.
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Review from Harry N (Son of Resident) published on 17 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is a good caring home that makes sure it gets to know the inmates and their families well.
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Review from Ailie B (Daughter of Resident) published on 12 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was at Hendford for 2 months. He was treated with care and dignity the entire time, even when he was so ill he was unresponsive. Everyone, from the nurses to domestic and kitchen staff were kind to him, referring to him by name when they went into his room, even if he didn't reply. The staff
were also extremely kind to me, my family and my brother when we visited. They made us welcome and explained what was happening with his treatment etc. The home also had music (live and recorded) and one of the carers gave my father aromatherapy hand massages and sang with him. I can't speak highly enough of the care my father received.
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Review from Jill (Daughter of Resident) published on 26 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother had dementia and was a resident at Hendford House for over a year until she passed away in February 2016. Hendford always had a homely atmosphere and I visited Mum every other day at any time that was convenient to me and the staff were always welcoming and helpful. Mum could be challenging
at times and the staff were always patient, kind and understanding. Always nicely and thoughtfully dressed, clean and comfortable she was as settled as she could be and enjoyed the companionship and humour with all staff members. The environment was clean and tidy and never smelt unpleasant. The meals, particularly dinners were traditional, home cooked and nutritious. During her final days the staff were exceptional in making her comfortable and supporting me. I will never forget their kindness and have very fond memories of my regular visits.
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Review from Sheila P (Friend of Resident) published on 8 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend every week. She is always happy and contented. The staff are always kind and professional. They are willing to do anything. Nothing is too much trouble. There is a very homely atmosphere. The only negative, the rooms are small.
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Review from Joseph (Son of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hendford Nursing Home is a happy home and all staff are always friendly. Although mum only speaks Cantonese staff are able to communicate with her by hand gestures, pictures, cards etc. and able to meet her needs.. it requires lots of patience and a caring attitude. Mum is happy at Hendford Nursing
Home. Mum is 99 years old and I am glad to find Hendford Nursing Home as mums second home. I am always able to visit mum at any time and takes mum out on her food days which I am truly grateful!
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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Hendford Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Hendford Nursing Home is calculated as follows: ( (128 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 153 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hendford Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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