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Care Provided by Hendford Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees are based on the cumulative person-centered care plans, and the type of facilities required to offer quality care at affordable prices. Extras will include trips, hairdressing, chiropody and any other costs which are specifically applied.
The price(s) shown are provided by the care home. Contact Hendford Nursing Home for full pricing details and T&Cs.
Contact Hendford Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Jesyem Medicare Ltd
- Private Owned
Person in charge
- Laisamma Joseph(Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (28)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (3)
- Couples/Companion Rooms with ensuite Wet Room (3)
Parking
- There is free adequate parking in front of the nursing home.
Hendford Nursing Home Reviews (33)
Hendford Nursing Home has a Review Score of 9.7 (9.654) out of 10, based on 13 reviews in the last 2 years.
Over all time Hendford Nursing Home has 33 reviews.
The staff at Hendford cared for our mother, who had advanced dementia and other medical conditions, with unstinting dedication. She was always treated with compassion, dignity, and respect, and they ensured that her time at Hendford was filled with kindness, understanding, and warmth. The staff welcomed us as a family, and I am so grateful to them for their excellent communication and for giving us precious time and steadfast support. Hendford Nursing home is highly recommended for the exceptional medical and nursing care.
Dad is happy and comfortable and has been able to make his environment his own.
Thank you for your feedback. Your feedback is adding value to our commitment and competency.
The staff were all very friendly and well versed in their jobs.
The food was excellent and my wife, who is a fussy enter, tucked in well.
The facilities, rooms, ensuites, were well looked after. A TV in each room. My wife who would normally not like anywhere strange told the manager that she had been quite happy there.
My mum has been a resident at Hendford for nearly 2 years. I have found the staff extremely attentive and caring for mum as her dementia and Alzheimer's is progressing. They are kind and patient and keep me informed at all levels regarding her care and management. Mum is always well presented and settled. I have found the staff are exceptional in their care for mum and they have got to know her and her idiosyncrasies. They always greet visitors with a smile and always happy to have a chat about mum and her care.
My mum was a resident for a number of years and recently passed away. My mum was always clean and appeared to be well cared for - the staff would always phone and keep me up to date with mum's care. The staff were very kind and supportive to my brother an I when my mum passed away on 17.2.25. Thank you to the entire team.
Dementia is a horrible, cruel illness on so many levels but the staff at Hendford work diligently to ensure a level of care that is consistently excellent.
My friend was at the Home for over a year & died 15/2/25. I was her friend & visited her on a fairly regular basis over her occupation. I always found the staff very caring & helpful at all times. She had a nice room to herself with a TV, that overlooked the Home's gardens.
Throughout her stay, right from the start, all the staff have been so attentive to her every need Their attention to detail to her care is outstanding in my opinion.
The staff have taken their time to get to know Mum and her little idiosyncrasies and her likes and dislikes which helps to provide a very individual type of care. The staff have also been very supportive to us all as a family and we as a family are very grateful to all the staff for all of the above
Mums room was kept clean and tidy and she was always well cared for.
Regular checks on a Monday by the G.P. were reassuring and any ailments were treated in a timely fashion..
We are very happy with the excellent care provided by Hendford Nurses and Carers. My husband is very happy and content and I note residents are all treated with such care and respect. Routines are established to suit people's needs.
I should have no reservations in recommending Hendford Nursing Home being considered for a loved one suffering from Dementia. We are confident in the care being provided by kind and caring staff.
I would like to thank everyone for the wonderful care that you gave to my mum over the last five and a half years. You made me feel so welcome every time I visited. It is a very clean and well kept care home. I appreciate everything that was done for mum.
I really like this home. The staff are really friendly to residents and their families. They are all very efficient and when providing personal care they maintain my husband's dignity. My husband likes them, which makes it easier for me to accept he needs to be in the home. I would recommend this home.
The care my aunt has received since she arrived in the nursing home has been of a very high standard and no complaints over the treatment she has received.
I have found the staff very helpful and friendly and have a lot of patience in dealing with my aunt.
My husband's carers were alert to him as an individual. They were patient, kind and warm-hearted. When I thanked them, they would reply with a smile, "It's my job" or "I treat our patients as if they were my parents" and they do. It was wonderfully reassuring to hear and see.
I am so very grateful for all the care Hendford Nursing Home has given me and my husband. Thank you all so much.
My father was in the home for eight years, and the care he received was fantastic, and the staff were so friendly and caring. My family could not have wished for a better home. They were very professional and kept me up to date with his care and any changes made.
Thank you for your kind review. Truly we are pleased that our team of staff and managers have contributed towards the wellbeing of your father.
The nursing home always kept us fully and promptly informed if there were any concerns or problems.
We have no complaints and were pleased and happy with the care provided.
It was a pleasure looking after your aunt and we are so happy that we were able to celebrate her 100th birthday. We were also happy that she received a card from his Majesty. Your aunt was always grateful and polite to staff for the care she received. Thank you for your appreciation.
All staff are kind and friendly. My husband is well cared for he always looks clean, shaved and has fresh clothes on. The staff are very attentive and aware of my husband's needs and make him as comfortable as possible. The staff keep us informed of any changes to my husband's health and the premises are always very clean. There is a rule that only two people can visit at any one time we would really like it if sometimes three people could visit so we can all be together.
My overall thoughts about Hendford House, is that I wouldn't want my sister to be anywhere else. She is well cared for. The staff could not be more kind or more caring. I feel that in her own world, that's due to advanced dementia, I can't get to, she is happy. The home is clean and well maintained and despite that the patients are dementia sufferers, with all the problems related to that, it is always clean and fresh. That takes work and it is done. There are things that I can't give an opinion on, as I am not there at mealtimes and I don't pay the bill but, whatever it is, it is worth the money.
Every level of care and safety is exceptional, far between my expectations. The quality and loving care of the nurses are very obvious. My husband is content, which gives me peace of mind. Thank you.
The love and care given to our mum, who sadly passed away recently were fantastic. Hendford staff loved Mum as we did, understood her humour and quirky ways and treated her with respect ensuring her dignity was paramount. We would not hesitate to recommend this amazing nursing home to anyone looking for a home for their loved one. Our Mum has vascular dementia, Hendford ensuring her needs were met and treated her with kindness ensuring her wellbeing was first and foremost. We are indebted to the staff who always kept us informed with Mums health. Thank you, Hendford staff, you helped both Mum and us through this difficult time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 June 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hendford Nursing Home.
There are no upcoming events for Hendford Nursing Home.
Awards / Recognitions (1)
- 10 Nov 2023Recipient: Hendford Nursing Home
Accreditations
There are no accreditations posted yet for Hendford Nursing Home.
Meet the Team (1)

Laisamma Joseph began her career in care 20 years ago as a registered Nurse. Since then, she has completed 17 specialist training courses. As Registered Manager, Laisamma is passionate about creating a positive, family environment for residents and staff. Since starting in the role, she has introduced an Inclusivity Lead and an Infection Control Lead, and expanded the activities programme. When Laisamma isn’t busy at the care home, she enjoys gardening and spending time with her husband and two adult children.
Frequently Asked Questions about Hendford Nursing Home
What types of Care is Hendford Nursing Home registered for?
Older Person Care, Dementia, Mental Health Condition, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hendford Nursing Home have?
There are 28 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Hendford Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hendford Nursing Home to the centre of Epsom?
1.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hendford Nursing Home to verify any information. View our terms and conditions. Hendford Nursing Home has an Enhanced Service -more info.