Hendford Nursing Home

Howell Hill Grove, East Ewell, Epsom KT17 3ER

Hendford is a luxurious tastefully decorated large detached house situated in a private road within easy walking distance of East Ewell Station. Nursing care is provided 24 hours a day with first level nurse cover.

Owner: Jesyem Medicare Ltd

Person in charge: Maria Christopher (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Admission Information: Ages 50+.

Single Rooms: 34

Rooms with ensuite WC: 34

Weekly Charges Guide: Nursing Care Single from £1100 (These prices are only a guideline, please contact Hendford Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hendford Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Hendford Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Hendford Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.604 for Hendford Nursing Home is calculated as follows: ( (68 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 106 Ratings = 4.604

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.338 Points relating to the number of positive Reviews for Hendford Nursing Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6.8 Target = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Hendford Nursing Home has a Review Score of 8.9 (8.942) from 9 Reviews


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hendford Nursing Home?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hendford Nursing Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My father was admitted to Hendford Nursing Home at the beginning of the year. It was an extremely anxious time for him and the rest of the family. From the very beginning, the staff have been excellent at keeping us all informed. The attention to detail was excellent. For example, they gave us ideas of how to make the transition a smooth one, an audio tape of our voices, email messages from his family to be read out to him on his arrival. He is in a lovely light airy room looking out onto the calm and tranquil green gardens, the daffodils are n bloom now. Dad is now putting on weight, he loves the food here. In his lucid moments, he tells us how happy he is at Hendford Nursing Home. It is a relief to see dad calm, happy, warm and loved. Thank you to all the caring staff.

How likely would you be to recommend Hendford Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

My wife has been resident at this nursing home since June 2017 and we cannot fault it in any way. We have been pleasantly surprised with everything.

How likely would you be to recommend Hendford Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My Grandmother was a resident of Hendford for six years and I wouldn't hesitate to recommend it. She came to consider the staff as her friends and they really couldn't have been kinder to her particularly in the last weeks of her life. The compassion shown at Hendford to family and residents is wonderful, and it is nice to know that all the staff, from the people in the office to the carers, nurses and cleaners, know and respect all the residents individually. Nothing was ever too much trouble and as a family living a distance from Hendford, we felt that our relative was in very safe hands in our unfortunate absence. My grandmother was bed bound so could not engage with other residents but the staff ensured that she was never left out. We are very grateful for the care given and would recommend Hendford wholeheartedly.

How likely would you be to recommend Hendford Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My husband's aunt was in this home for about 7 years. Right from day 1 the staff were very friendly to my husband and I and went out of their way to meet our needs and wishes. Throughout her stay, they treated my husband's aunt with respect and were very caring and sensitive towards her needs. Her behaviour could be challenging at times but all staff were patient and cleaned up any mess willingly. We would have no problem recommending this care home. We were more than happy with the service we received.

How likely would you be to recommend Hendford Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

It is a good caring home that makes sure it gets to know the inmates and their families well.

How likely would you be to recommend Hendford Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

My father was at Hendford for 2 months. He was treated with care and dignity the entire time, even when he was so ill he was unresponsive. Everyone, from the nurses to domestic and kitchen staff were kind to him, referring to him by name when they went into his room, even if he didn't reply. The staff were also extremely kind to me, my family and my brother when we visited. They made us welcome and explained what was happening with his treatment etc. The home also had music (live and recorded) and one of the carers gave my father aromatherapy hand massages and sang with him. I can't speak highly enough of the care my father received.

How likely would you be to recommend Hendford Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

My Mother had dementia and was a resident at Hendford House for over a year until she passed away in February 2016. Hendford always had a homely atmosphere and I visited Mum every other day at any time that was convenient to me and the staff were always welcoming and helpful. Mum could be challenging at times and the staff were always patient, kind and understanding. Always nicely and thoughtfully dressed, clean and comfortable she was as settled as she could be and enjoyed the companionship and humour with all staff members. The environment was clean and tidy and never smelt unpleasant. The meals, particularly dinners were traditional, home cooked and nutritious. During her final days the staff were exceptional in making her comfortable and supporting me. I will never forget their kindness and have very fond memories of my regular visits.

How likely would you be to recommend Hendford Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Hendford Nursing Home is a happy home and all staff are always friendly. Although mum only speaks Cantonese staff are able to communicate with her by hand gestures, pictures, cards etc. and able to meet her needs.. it requires lots of patience and a caring attitude. Mum is happy at Hendford Nursing Home. Mum is 99 years old and I am glad to find Hendford Nursing Home as mums second home. I am always able to visit mum at any time and takes mum out on her food days which I am truly grateful!

How likely would you be to recommend Hendford Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I visit my friend every week. She is always happy and contented. The staff are always kind and professional. They are willing to do anything. Nothing is too much trouble. There is a very homely atmosphere. The only negative, the rooms are small.

How likely would you be to recommend Hendford Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

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