The Pantiles Care Home

67 Harriotts Lane, Ashtead KT21 2QE
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9.3 12 Reviews
  • The Pantiles Care Home, Ashtead
The Pantiles Care Home is an extensive facility located in Ashtead, Surrey, where it offers fifteen comfortable rooms for elderly residents with care needs to enjoy a relaxing retirement.

The home has a range of extra health services on offer and is located close to a number of local amenities, while residents are able to enjoy a private garden and large conservatory, as well as their own library.

All staff are highly-qualified to deal with personal needs any emergencies, while the service also looks to make sure that personal freedoms and interests are respected.
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Care Provided by The Pantiles Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 16 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact The Pantiles Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Pantiles Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Paula Stafford (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (0)

The Pantiles Care Home Reviews (12)

9.3

The Pantiles Care Home has a Review Score of 9.3 (9.322) out of 10, based on 6 reviews in the last 2 years.
Over all time The Pantiles Care Home has 12 reviews.

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Review from J W (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has cared for Mum for nearly eleven years. They have managed her dementia and mobility issues excellently. I am grateful for their understanding of her complex needs.
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Review from L K (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at The Pantiles cared for my mum so well during her 4 month stay there. The home is very well led and the manager goes above and beyond to help in any way she can. The staff are all friendly and kind and they treated my mum with dignity and respect. I would highly recommend this home.
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Review from Patricia J (Daughter of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent four to five years cared for at The Pantiles where she was well looked after. I visited very often, daily as she declined. The staff and the manager were kind, caring and thoughtful. I had every confidence that Mum would not have better care anywhere else. Mum was able to die there,
not being sent off to hospital to die. I was and am very grateful for that. At 78 I am working towards booking in there myself when the time comes, as long as the current manager is still in charge. She is an excellent manager; efficient and kind.
Reply from Paula Stafford, Manager at The Pantiles Care Home
Thank you for your review. Your Mum had an infectious giggle that brightened everyone's day. I am glad we were able for her to remain in the home for her final journey.
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Review from J B (Daughter of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received wonderful care at Pantiles. The manager there is just excellent and all the staff so caring and well trained. My mother always said how well cared for she was, and she just loved the food and her lovely room. I always felt she was in excellent hands there.
Reply from Paula Stafford, Manager at The Pantiles Care Home
Thank you for your wonderful feedback. Your mother was a remarkable lady, who was a pleasure to support.
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Review from A G (Grandson of Resident) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful home that has provided years of loving care to my grandfather. Holistic and pragmatic approach. Very well led, with an engaged and experienced team. Nice setting and appropriate facilities. Always clean.
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Review from Jennifer M (Daughter of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my father receives could not be better. The staff are brilliant and when I visit him you can tell that he is well looked after. The home is managed by an experienced manager, she really sets a positive tone in the home and is a true leader. The patience that the staff have is incredible and
to know that your 'loved one' is being so well looked after means that I personally have never had to worry about my father. He has always interacted well with the staff. It is great to see the banter between the staff and the residents and I think that this has a lot to do with the size of the home. The staff truly get to know their residents and really care about them. My father has on a couple of occasions been pretty ill but due to the overall care he has received and he has survived on both occasions which has inevitably given me longer with him than I otherwise would have had. I also want to mention one member of staff in particular who has developed a special bond with my father which is great to see.
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Review from Lindy G (Daughter of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad had a very positive stay at The Pantiles. During his six-week stay, he was treated with kindness and care. He could not praise the staff enough. His room was clean, bright, comfortable and spacious. Management is excellent. Visiting the home was easy for friends and relatives, which dispelled
any feelings of isolation. We would recommend this home.
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Review from Jeanette S (Daughter of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent 8 months in the Pantiles before she sadly passed away. From the first day my mum arrived, I knew this was the perfect place for her to live out her life. The manager goes way above and beyond to make sure everything is as homely as possible and nothing is too much trouble. The care is first
class and every one of the staff was fantastic. My mum was not always the easiest to deal with but they knew exactly how to calm her down and keep her happy. I wouldn't think twice to recommend The Pantiles to any of my family or friends.
Reply from Paula Johnson, Manager at The Pantiles Care Home
Thank you for such a positive review. We knew that your mum was a poorly lady when she moved in and I'm glad we were able to be a 'home' for her final days.
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Review from P W (Friend of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend's father spent just over 4 weeks at The Pantiles Care Home for some respite care. I have spent a lot of time in many care homes over the past 25 years and I can honestly say The Pantiles Care Home is one of the best I’ve been in. The manager is superb and goes above and beyond to ensure each
resident is as happy and comfortable as possible, the team are all so welcoming, caring and friendly too. The activity girl is one of the most enthusiastic I’ve come across and I’m reliably told the food is good too. The team are all regular staff rather than agency staff so the continuity of care is outstanding. I wouldn’t hesitate to recommend The Pantiles Care Home to anyone looking for a care home.
Reply from Paula Johnson, Manager at The Pantiles Care Home
Thank you Paula for your positive feedback of the home, I will pass your comments on to the team.
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Review from L W (Daughter of Resident) published on 23 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been resident at The Pantiles for over a year. She is happy at The Pantiles.
The most important element of any residential setting is the staff team. The staff team are led outstandingly by their manager who has a huge breath of experience. As a frequent visitor, I have observed the
caring staff team go the extra mile on many occasions. My mum is treated with thoughtfulness, understanding and with dignity. The staff’s gentle humour with the residents goes a long way. I don’t think you would be able to get any better care.
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Review from Sally R (Daughter of Resident) published on 4 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Pantiles Care Home provides our mother with a wonderful setting in which to enjoy the remaining chapter of her life.
Mum has been living here for approximately sixteen months and is elderly with progressive dementia.
She moved into a brand new ground floor room conversion with an ensuite toilet
and sink. The bay windows aspect gives a lovely view of the front garden and provides a lot of clear daylight.
The manager runs the home with a real passion and commitment and supports her very caring staff in providing an amazing level of care and compassion to mum and all the residents, however challenging their behaviours become.
My sister and I visit regularly and are always made to feel very welcome and kept up to date with any personal developments regarding mum.


The manager has created something very unique here and should be applauded for her extreme dedication in carrying out her duties. I would have absolutely no hesitation in recommending The Pantiles Care Home.

Reply from Paula Johnson, Manager at The Pantiles Care Home
Thank you for your positive feedback.
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Review from Sandra G (Friend of Resident) published on 4 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited Pantiles on several occasions, each time I was impressed with my greeting from very friendly approachable staff. The residents always appeared very happy in the lovely clean, fresh smelling homely surroundings.


Wonderful to see the homes pet in the reception area. I have noted residents

talking to the parrot and enjoying the quirkiness of such a beautiful bird.


I have had 27 years experience in many forms, meeting home managers and working with them. The manager is the most dedicated hard-working home manager I have ever met, I cannot recommend Pantiles highly enough.

Reply from Paula Johnson, Manager at The Pantiles Care Home
Thank you for your positive feedback.
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Current Review Score: 9.3 (9.322)

Overview of Review Score

The Review Score of 9.3 (9.322) out of 10 for The Pantiles Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.722 for The Pantiles Care Home is calculated as follows: ( (57 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 72 Ratings = 4.722
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for The Pantiles Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Pantiles Care Home

What types of Care is The Pantiles Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Pantiles Care Home have?

There are 16 Single Rooms.

What are the Facilities & Services at The Pantiles Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Pantiles Care Home to the centre of Ashtead?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Pantiles Care Home to verify any information. View our terms and conditions. The Pantiles Care Home has an Enhanced Service - more info.