






The Pantiles Care Home is an extensive facility located in Ashtead, Surrey, where it offers fifteen comfortable rooms for elderly residents with care needs to enjoy a relaxing retirement.
The home has a range of extra health services on offer and is located close to a number of local amenities, while residents are able to enjoy a private garden and large conservatory, as well as their own library.
All staff are highly-qualified...
Care Provided by The Pantiles Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 16 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact The Pantiles Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Springfield Pantiles Cedars
- Private Owned
Person in charge
- Paula Stafford (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (16)
The Pantiles Care Home Reviews (14)
The Pantiles Care Home has a Review Score of 9.3 (9.272) out of 10, based on 6 reviews in the last 2 years.
Over all time The Pantiles Care Home has 14 reviews.
We're truly grateful to the entire team for the compassion & professionalism they show every day.
Most importantly we can see that Dad feels safe & cared for, that peace of mind is priceless.
Thank you for such positive feedback. Your Dad certainly brightens our day.
The team takes a holistic yet practical approach to care, and the manager's experience and steady, hands on leadership are clear to see. Our whole family was always warmly welcomed when visiting, and we appreciated having space to spend time together without disrupting other residents.
A safe, supportive environment and felt like a genuine home away from home.
Thank you for such a positive review. Your Grandad is going to be missed by us all and we hope he is happy in his new home.
The team are kind, caring and well led. There are various activities laid on for the residents.
The manager and staff are very approachable and communication with the family is excellent.
I would thoroughly recommend this care home.
Thank you for your continuing support. It was a pleasure to see your Mum improve and be able to return home.
The home has cared for Mum for nearly eleven years. They have managed her dementia and mobility issues excellently. I am grateful for their understanding of her complex needs.
My mother spent four to five years cared for at The Pantiles where she was well looked after. I visited very often, daily as she declined. The staff and the manager were kind, caring and thoughtful. I had every confidence that Mum would not have better care anywhere else. Mum was able to die there, not being sent off to hospital to die. I was and am very grateful for that. At 78 I am working towards booking in there myself when the time comes, as long as the current manager is still in charge. She is an excellent manager; efficient and kind.
Thank you for your review. Your Mum had an infectious giggle that brightened everyone's day. I am glad we were able for her to remain in the home for her final journey.
My mother received wonderful care at Pantiles. The manager there is just excellent and all the staff so caring and well trained. My mother always said how well cared for she was, and she just loved the food and her lovely room. I always felt she was in excellent hands there.
Thank you for your wonderful feedback. Your mother was a remarkable lady, who was a pleasure to support.
Wonderful home that has provided years of loving care to my grandfather. Holistic and pragmatic approach. Very well led, with an engaged and experienced team. Nice setting and appropriate facilities. Always clean.
The care my father receives could not be better. The staff are brilliant and when I visit him you can tell that he is well looked after. The home is managed by an experienced manager, she really sets a positive tone in the home and is a true leader. The patience that the staff have is incredible and to know that your 'loved one' is being so well looked after means that I personally have never had to worry about my father. He has always interacted well with the staff. It is great to see the banter between the staff and the residents and I think that this has a lot to do with the size of the home. The staff truly get to know their residents and really care about them. My father has on a couple of occasions been pretty ill but due to the overall care he has received and he has survived on both occasions which has inevitably given me longer with him than I otherwise would have had. I also want to mention one member of staff in particular who has developed a special bond with my father which is great to see.
My Dad had a very positive stay at The Pantiles. During his six-week stay, he was treated with kindness and care. He could not praise the staff enough. His room was clean, bright, comfortable and spacious. Management is excellent. Visiting the home was easy for friends and relatives, which dispelled any feelings of isolation. We would recommend this home.
My mum spent 8 months in the Pantiles before she sadly passed away. From the first day my mum arrived, I knew this was the perfect place for her to live out her life. The manager goes way above and beyond to make sure everything is as homely as possible and nothing is too much trouble. The care is first class and every one of the staff was fantastic. My mum was not always the easiest to deal with but they knew exactly how to calm her down and keep her happy. I wouldn't think twice to recommend The Pantiles to any of my family or friends.
Thank you for such a positive review. We knew that your mum was a poorly lady when she moved in and I'm glad we were able to be a 'home' for her final days.
My friend's father spent just over 4 weeks at The Pantiles Care Home for some respite care. I have spent a lot of time in many care homes over the past 25 years and I can honestly say The Pantiles Care Home is one of the best I’ve been in. The manager is superb and goes above and beyond to ensure each resident is as happy and comfortable as possible, the team are all so welcoming, caring and friendly too. The activity girl is one of the most enthusiastic I’ve come across and I’m reliably told the food is good too. The team are all regular staff rather than agency staff so the continuity of care is outstanding. I wouldn’t hesitate to recommend The Pantiles Care Home to anyone looking for a care home.
Thank you Paula for your positive feedback of the home, I will pass your comments on to the team.
The most important element of any residential setting is the staff team. The staff team are led outstandingly by their manager who has a huge breath of experience. As a frequent visitor, I have observed the caring staff team go the extra mile on many occasions. My mum is treated with thoughtfulness, understanding and with dignity. The staff’s gentle humour with the residents goes a long way. I don’t think you would be able to get any better care.
Mum has been living here for approximately sixteen months and is elderly with progressive dementia.
She moved into a brand new ground floor room conversion with an ensuite toilet and sink. The bay windows aspect gives a lovely view of the front garden and provides a lot of clear daylight.
The manager runs the home with a real passion and commitment and supports her very caring staff in providing an amazing level of care and compassion to mum and all the residents, however challenging their behaviours become.
My sister and I visit regularly and are always made to feel very welcome and kept up to date with any personal developments regarding mum.
The manager has created something very unique here and should be applauded for her extreme dedication in carrying out her duties. I would have absolutely no hesitation in recommending The Pantiles Care Home.
Thank you for your positive feedback.
I have visited Pantiles on several occasions, each time I was impressed with my greeting from very friendly approachable staff. The residents always appeared very happy in the lovely clean, fresh smelling homely surroundings.
Wonderful to see the homes pet in the reception area. I have noted residents talking to the parrot and enjoying the quirkiness of such a beautiful bird.
I have had 27 years experience in many forms, meeting home managers and working with them. The manager is the most dedicated hard-working home manager I have ever met, I cannot recommend Pantiles highly enough.
Thank you for your positive feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Pantiles Care Home.
There are no upcoming events for The Pantiles Care Home.
Awards / Recognitions (1)
- 20 Aug 2025Recipient: Springfield Pantiles Cedars
Accreditations
There are no accreditations posted yet for The Pantiles Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Pantiles Care Home
What types of Care is The Pantiles Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Pantiles Care Home have?
There are 16 Single Rooms.
What are the Facilities & Services at The Pantiles Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Pantiles Care Home to the centre of Ashtead?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Pantiles Care Home to verify any information. View our terms and conditions. The Pantiles Care Home has an Enhanced Service -more info.