Care Homes Owned by Springfield Pantiles Cedars

My mum came to live here in 2022 when we realised she needed round the clock care following a dementia diagnosis. One of the main reasons we chose this care home was because of the lovely manager - Paula. She has a heart of gold and has gone what we consider, above and beyond with regards to caring for my mum. She's also been so kind and considerate to us as a family, always there for a chat if we needed it, just like a good friend. Another reason we chose it was because of it's homely feel and lovely rooms. It's a small care home with around 16 residents. We much preferred this to a larger care home as everything just felt more personal and as if you were visiting a home from home. We felt mum had the best care she could have had at The Pantiles. Mum's room was always clean, food was good and there was plenty of activities going on. All the staff there are wonderful and are so welcoming. If you are considering this care home for you or your relative, I cannot recommend it enough!

The manager and the staff are wonderful. They are always thinking of the residents and always put their needs first. Whether that be of a medical nature or entertainment/stimulation i.e games, music and sensory activities. Us as relatives are always involved in whatever is going on in the home and always asked for our views. You can visit at whatever time you like without having to advise them first - very much an open door policy. Their communication with us relatives is excellent they will always call and advise us of the slightest things. Just a lovely friendly family atmosphere.

Thank you.

My sister continues to be cared for with kindness and compassion by the lovely team at The Cedars. The home is exceptionally well run with well trained, compassionate staff who do all they can to meet the many and varied needs of the residents. The fact that many members of staff have worked there for several years speaks for itself - they are a family and make the residents feel part of that family. Visitors are welcomed and encouraged to be involved in the many activities that the home organises. The overall care package offered is extremely holistic addressing physical and mental needs within a warm, safe, family environment.

I have always found Cedars care home and staff exemplary..I know my resident is always well cared for. I am always kept up-to-date about his well being. The care home has lots of activities, concerts, Carol services etc and in the summer bbq get togethers.

Think the manager and staff at Cedars are excellent. They are always thinking of the well being of the residents. Plus one always hears from the home if there is any medical or worrying situation.Love to hear the entertainment the home puts on for residents and you are always invited to attend.

Staff are lovely and the mangment is super efficient. Communication is very good at all times. Staff manage the varing needs of the resident well and always with good humour. The food is also very impressive.

Most importantly we can see that Dad feels safe & cared for, that peace of mind is priceless.

A safe, supportive environment and felt like a genuine home away from home.

I would thoroughly recommend this care home.

The home has cared for Mum for nearly eleven years. They have managed her dementia and mobility issues excellently. I am grateful for their understanding of her complex needs.

My review relates to the whole year in which my wife has been a resident (since March 13/2024). I cannot praise too highly the attitude of the management and the approach of the care givers. The manager not only manages the home efficiently but has created all sort of activities far beyond the needs of basic care -- visits from exercise teachers, Bollywood dancers etc. Residents' birthdays are celebrated as communal activities. She encourages the staff to see their role as getting to know residents personally and engage with them in their memories and troubles. For their part the carers obviously not only care for residents but care about them. They are considerate of, and patient with, the occasionally sometimes quite difficult residents. I'm 77 and travel on public transport well over an hour each way three times a week to Cedars but I have no inclination to look for another home. Indeed I am so glad when I do leave not to have worry about the hands in which I leave my wife.

My mother spent four to five years cared for at The Pantiles where she was well looked after. I visited very often, daily as she declined. The staff and the manager were kind, caring and thoughtful. I had every confidence that Mum would not have better care anywhere else. Mum was able to die there, not being sent off to hospital to die. I was and am very grateful for that. At 78 I am working towards booking in there myself when the time comes, as long as the current manager is still in charge. She is an excellent manager; efficient and kind.

My mother received wonderful care at Pantiles. The manager there is just excellent and all the staff so caring and well trained. My mother always said how well cared for she was, and she just loved the food and her lovely room. I always felt she was in excellent hands there.

Thank you to everyone at Cedars Care Home for giving our family peace of mind and providing such a wonderful place for our mother to call home. We highly recommend it to anyone looking for a small family environment care home.

The care manager has been helpful with form filling as well as arranging transport for a hospital appointment with an appropriate carer to accompany my husband.

This is a small care home, more like a house than a home. The carers are so good and kind. They watch the resident's every move, for safety. The meals are cooked on-site.

Wonderful home that has provided years of loving care to my grandfather. Holistic and pragmatic approach. Very well led, with an engaged and experienced team. Nice setting and appropriate facilities. Always clean.

The care my father receives could not be better. The staff are brilliant and when I visit him you can tell that he is well looked after. The home is managed by an experienced manager, she really sets a positive tone in the home and is a true leader. The patience that the staff have is incredible and to know that your 'loved one' is being so well looked after means that I personally have never had to worry about my father. He has always interacted well with the staff. It is great to see the banter between the staff and the residents and I think that this has a lot to do with the size of the home. The staff truly get to know their residents and really care about them. My father has on a couple of occasions been pretty ill but due to the overall care he has received and he has survived on both occasions which has inevitably given me longer with him than I otherwise would have had. I also want to mention one member of staff in particular who has developed a special bond with my father which is great to see.

The new manager is amazing, arranging events and regular catch-ups to keep updated on a one-to-one basis with the resident's family and loved ones.

The barbecue (26th August ) was a great success enjoyed by all. Thank you all at The Cedars for all your hard work. It's great to know that my father is being cared for with such passion, leaving me with a lot less stress and worry.