Springfield Pantiles Cedars in Surrey | 3 Care Homes

Review of
Springfield Manor Nursing Home
from Katie M (Daughter of Resident) published on 7 August 2025

Submitted via Website • Report

Overall Experience

This is a terrible place it's more like a prison it's dark and dreary my mother was desperately unhappy in there nothing to lift her spirits in this place
Due to not being power of attorney I couldn't get her moved or I would have done
There is no atmosphere not even a tv in main room I had to

write to the home monthly to ask them to do more activities. My mums window to her room couldn't even open properly as the lock was broken for 3 years it's a miserable place and I would not recommend anyone to send their loved ones there. There is also a very strong smell in their that is not pleasant. I thought the new manager would make a difference but he was no better than the one before that. The odd pictures they put on social media are not how it is there no love no compassion and the fact my mum was stuck in that place for three years will affect me for the rest of my life. I wanted her to end her final years happy but instead she sat in a dark small room.

Reply from Amit Parkash, Nominated Individual at Springfield Manor Nursing Home

Thank you for your feedback. We are sorry to hear of your concerns regarding your mother's care. When she first joined us for end-of-life care, she improved and returned home; when her health declined again, Springfield was chosen once more by the family. Your siblings, who hold Power of Attorney, were satisfied with her room selection, and no concerns were raised during her stay. All residents are free to use communal areas, and a television was available both in the lounge and her room. Activities like pet therapy and bingo were well attended by your mother. The room window had a safety restrictor, but her patio door provided private outdoor access. Regular inspections have not identified odour issues. We strive for high standards and regret you feel we did not meet expectations. Please contact the Home Manager if you wish to discuss this further.

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Review of
Springfield Manor Nursing Home
from L A (Resident) published on 9 May 2025

Submitted via Website • Report

Overall Experience

I'm happy with my stay here at Springfield Manor puttenham. The staff are very attentive, I feel well looked after . The catering is nice , good variety. Any issues I've had has been resolved quickly.

Reply from Pranav Vaidya, Home Manager at Springfield Manor Nursing Home

It is our pleasure to look after you at Springfield. I am pleased to hear that you are happy with the care provided. Thank you for your valuable feedback.

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Review of
The Cedars
from Susan H (Sister of Resident) published on 17 April 2025

Submitted via Website • Report

Overall Experience

My sister has been resident at The Cedars for nearly two years and, throughout that time, she has been treated with exceptional care and kindness. The staff are attentive, compassionate and responsive to all the residents' needs, and are all extremely competent and well trained.
There is a range

of well-planned activities and whilst the residents' needs are varied, they are all encouraged to play a part whether it is singing and dancing, exercise, games or an outing (my sister loves to sing and dance). The summer barbecue is well attended for good reason!
The Cedars affords a clean, comfortable, safe environment for its residents and a warm, friendly atmosphere that residents and visitors can both enjoy. There is so much laughter!
A special mention for the wonderful manager - she provides excellent communication and updates and leads her amazing team to provide the best care possible for the residents and peace of mind for their relatives.

Reply from Kasia Nasiadka, Manager at The Cedars

Thank you for such an excellent review, it's great when the team's efforts to create a homely and caring environment are appreciated!

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Review of
The Pantiles Care Home
from J W (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

The home has cared for Mum for nearly eleven years. They have managed her dementia and mobility issues excellently. I am grateful for their understanding of her complex needs.

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Review of
The Cedars
from Christopher L (Husband of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My review relates to the whole year in which my wife has been a resident (since March 13/2024). I cannot praise too highly the attitude of the management and the approach of the care givers. The manager not only manages the home efficiently but has created all sort of activities far beyond the needs

of basic care -- visits from exercise teachers, Bollywood dancers etc. Residents' birthdays are celebrated as communal activities. She encourages the staff to see their role as getting to know residents personally and engage with them in their memories and troubles. For their part the carers obviously not only care for residents but care about them. They are considerate of, and patient with, the occasionally sometimes quite difficult residents. I'm 77 and travel on public transport well over an hour each way three times a week to Cedars but I have no inclination to look for another home. Indeed I am so glad when I do leave not to have worry about the hands in which I leave my wife.

Reply from Kasia Nasiadka, Manager at The Cedars

Thank you for such an amazing review, it's a privilege to be entrusted with the care for your wife!

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Review of
The Cedars
from L P (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

From the very first visit to Cedar Care Home, the whole team have always been friendly and professional.
The Manager has always been efficient and answered my questions.
Very happy my mum has been placed at Cedar, my mum is safe and well cared for.
Thank you.

Reply from Amit Parkash, Manager at The Cedars

Thank you so much for your lovely feedback. We're so pleased to hear that you've had a positive experience and that you feel confident in the care your mum is receiving at Cedar. Knowing that she feels safe and well looked after means everything to us. Your kind words about our Manager's efficiency have been shared with the team and are truly appreciated.

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Review of
The Cedars
from W M (Power of Attorney of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

I have always found Cedars care home to be excellent carers for my ex-husband. He is very well looked after. Cedars has many activities and music shows, summer bbq's and singers. Residents birthdays are always celebrated. I have every confidence that he is being very well looked after. The carers are

always cheerful and patient with the residents.

Reply from Amit Parkash, Nominated Individual at The Cedars

Thank you so much for your kind words! We're happy to hear that you have a positive experience. The staff work hard to create a welcoming environment, and your feedback truly means a lot to all of us.

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Review of
The Pantiles Care Home
from L K (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

The staff at The Pantiles cared for my mum so well during her 4 month stay there. The home is very well led and the manager goes above and beyond to help in any way she can. The staff are all friendly and kind and they treated my mum with dignity and respect. I would highly recommend this home.

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Review of
The Pantiles Care Home
from Patricia J (Daughter of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother spent four to five years cared for at The Pantiles where she was well looked after. I visited very often, daily as she declined. The staff and the manager were kind, caring and thoughtful. I had every confidence that Mum would not have better care anywhere else. Mum was able to die there,

not being sent off to hospital to die. I was and am very grateful for that. At 78 I am working towards booking in there myself when the time comes, as long as the current manager is still in charge. She is an excellent manager; efficient and kind.

Reply from Paula Stafford, Manager at The Pantiles Care Home

Thank you for your review. Your Mum had an infectious giggle that brightened everyone's day. I am glad we were able for her to remain in the home for her final journey.

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Review of
The Pantiles Care Home
from J B (Daughter of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother received wonderful care at Pantiles. The manager there is just excellent and all the staff so caring and well trained. My mother always said how well cared for she was, and she just loved the food and her lovely room. I always felt she was in excellent hands there.

Reply from Paula Stafford, Manager at The Pantiles Care Home

Thank you for your wonderful feedback. Your mother was a remarkable lady, who was a pleasure to support.

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Review of
The Cedars
from P N (Son of Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience

I can not say enough good things about Cedars Care Home. From the moment we first visited, we felt welcomed and at ease. The staff are not only professional and attentive but also incredibly compassionate. They truly go above and beyond to create a warm, caring environment for all the residents.
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facilities are always clean and comfortable, with a wide range of activities that keep residents engaged and stimulated. It's clear that everyone here is dedicated to making sure residents feel respected, valued, and loved.
Thank you to everyone at Cedars Care Home for giving our family peace of mind and providing such a wonderful place for our mother to call home. We highly recommend it to anyone looking for a small family environment care home.

Reply from Kasia Nasiadka, Manager at The Cedars

Thank you for your kind comments and the excellent feedback, much appreciated!

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Review of
Springfield Manor Nursing Home
from P S (Niece of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

This is a lovely home with very caring and friendly staff and my uncle is well taken care of here. The grounds are well kept and it is nice to sit on the benches and look down into the valley. I also like the check-in and check-out system in the foyer and I think the security is very good.

Reply from Amit Parkash, Provider at Springfield Manor Nursing Home

I'm glad to hear that you appreciate the home and its beautiful views down the valley. It's great to know that the enhanced security in the front foyer is being well-received. Your feedback is always valuable, and it's wonderful to see positive developments in the home.

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Review of
Springfield Manor Nursing Home
from L B (Wife of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

The staff were so caring and did so much to help my husband. I was treated very well and could always talk to the staff. The home is a very happy place.

Reply from Amit Parkash, Nominated Individual at Springfield Manor Nursing Home

Thank you for your kind words! It was a privilege for our team to care for your husband at Springfield. If you have any questions or need assistance, please don't hesitate to reach out.

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Review of
The Cedars
from J S (Wife of Resident) published on 11 July 2024

Submitted via Website • Report

Overall Experience

My husband has been a resident at The Cedars for the last year. He settled in well to the home and at all times when I visit I have been impressed with the kindness and caring nature of all the staff. I like the fact that it is a smaller care home than many others in the area.
The food is all cooked

fresh and always looks well-presented and tasty. The home has been completely redecorated in the past year and looks fresh and welcoming.
The care manager has been helpful with form filling as well as arranging transport for a hospital appointment with an appropriate carer to accompany my husband.

Reply from Kasia Nasiadka, Manager at The Cedars

Thank you for the lovely review and kind words, much appreciated! It's a privilege to be able to support your husband.

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Review of
Springfield Manor Nursing Home
from Angus M (Son of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience

My father has been at Springfield now for a couple of months and has settled in very well. The whole care team from the management to the nurses are very efficient, professional and diligent. I was worried at the start how my father would react to moving from his home of many years to a residential

home but the staff have dealt with him perfectly with compassion and humour. The home has a lovely family feel to the place, a very relaxing environment. Also communication with the management team has been excellent, I would highly recommend Springfield to anyone.

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Review of
The Cedars
from S M (Wife of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience

This is a small care home, more like a house than a home. The carers are so good and kind. They watch the resident's every move, for safety. The meals are cooked on-site.

Reply from Kasia Nasiadka, Manager at The Cedars

Thank you for your feedback, it's much appreciated!

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Review of
Springfield Manor Nursing Home
from Roy P (Resident) published on 7 May 2024

Submitted via Website • Report

Overall Experience

I am not sure, quite what to say. I am being very well looked after. All staff are helpful and friendly, the nursing home is very nice, with plenty of space and large grounds.
It is a vast improvement to hospital, when you need all-round care, but are not critical.
I will end by saying, I am happy

here.

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Review of
Springfield Manor Nursing Home
from Tracy M (Daughter of Resident) published on 11 April 2024

Submitted via Website • Report

Overall Experience

We could not have been happier with our choice of Springfield Manor for Dad. The physical and emotional care was wonderful. We felt welcome from the start, and confident that Dad would be looked after. Not just with his physical needs, but also respected as an individual and treated with dignity. We

saw the same staff working there consistently, they knew our names and all family members. They knew Dad and his family and friends who visited. We were given updates on who had visited and what Dad had done that day, which made us feel part of his life. He was always looked after so well. The communication to the family was great and any medical concerns were immediately shared. You didn’t just feel like another family, you felt like the only family there. It doesn’t feel clinical, despite being equipped to be so. It felt as much like home for Dad as it could. I will be eternally grateful to everyone at Springfield for the care, compassion and love they showed Dad and our family.

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Review of
The Pantiles Care Home
from A G (Grandson of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience

Wonderful home that has provided years of loving care to my grandfather. Holistic and pragmatic approach. Very well led, with an engaged and experienced team. Nice setting and appropriate facilities. Always clean.

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Review of
Springfield Manor Nursing Home
from Susan C (Wife of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience

From the moment I set foot in Springfield, I knew it was the correct place for my husband. The staff were happy and welcoming, nothing was too much trouble. The staff were long-term permanent as opposed to agency so it was good that my husband could over time recognise voices and faces if at times he

couldn't always remember their names. The staff also made a point of getting to know my husband and were able to relate to family members such as the grandchildren making them very welcome. I felt very happy leaving him in their care and trusting them to do their best to keep him safe, comfortable and happy as much as possible. Staff always treated his personal care with dignity and kindness which was very important to know. I was made to feel welcome whatever time I arrived and never made to feel in the way. I was very happy with the care and it was the right place for him to be.

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Care Homes Owned by Springfield Pantiles Cedars in Surrey

Springfield Pantiles Cedars Locations in Surrey (3)

Springfield Pantiles Cedars Reviews in Surrey (74)

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Springfield Manor Nursing Home

Springfield Manor Nursing Home

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