16 Fordbridge Road, Ashford TW15 2SG
Group: S P C
Person in charge: Amit Parkash (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Single Rooms: 16
Facilities & Services: Respite Care • Own GP if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on The Cedars: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Cedars has a Review Score of 4.6 (4.583)
The Review Score of 4.6 (maximum of 10) for The Cedars is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Cedars in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.583 for The Cedars is calculated as follows: ( (7 Excellents x 5) + (5 Goods x 4) ) ÷ 12 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 0 Points relating to the number of positive Reviews for The Cedars is based on 0 positive Reviews in the last 12 months and is calculated as follows:
0 = 0
Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 0 Reviews ÷ 3.2 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend The Cedars?
Reviewer Connection to The Cedars
Review submitted from a Website Submission by Chris B (Niece of Resident) on Monday 28 September 2015. Relates to August 2015.
They provided excellent care for my aunt and provided comfort and security and companionship for her when she could no longer care for herself. They kept me updated with my aunt's progress and alerted me to any problems that occurred. They were very welcoming when I visited, and were very helpful and friendly.
How likely would you be to recommend The Cedars? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good