Springfield Manor Nursing Home

Hogs Back, Puttenham, Guildford GU3 1AQ
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9.6 38 Reviews
  • Springfield Manor Nursing Home, Guildford
Springfield Manor Nursing Home is a spacious care facility with 26 bedrooms and large grounds, that are ideal for a tranquil lifestyle as well as the efficient practice of effective healthcare.

Service users benefit from en-suite bedrooms and large communal areas that make for an excellent social atmosphere, though privacy and personal choice are also considered a vital part of what the home offers.

Visitors are made to feel welcome and family and loved ones are involved in all areas of decision-making, while a number of alternative therapists also visit the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1250
  • Self-Funded Nursing Dementia Care: from £1250

These prices are only a guideline, please contact Springfield Manor Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Pranav Vaidya (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (16)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • 24/7

Parking

  • Yes

Springfield Manor Nursing Home Reviews (38)

Total of 38, showing 1-20
9.6

Springfield Manor Nursing Home has a Review Score of 9.6 (9.617) out of 10, based on 17 reviews in the last 2 years. Over all time Springfield Manor Nursing Home has 38 reviews.

Overall Experience

  • 34
  • 3
  • 0
  • 0
  • 1

Date Published

38
2
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17
21

Review from Katie M (Daughter of Resident) published on 7 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This is a terrible place it's more like a prison it's dark and dreary my mother was desperately unhappy in there nothing to lift her spirits in this place
Due to not being power of attorney I couldn't get her moved or I would have done
There is no atmosphere not even a tv in main room I had to
write to the home monthly to ask them to do more activities. My mums window to her room couldn't even open properly as the lock was broken for 3 years it's a miserable place and I would not recommend anyone to send their loved ones there. There is also a very strong smell in their that is not pleasant. I thought the new manager would make a difference but he was no better than the one before that. The odd pictures they put on social media are not how it is there no love no compassion and the fact my mum was stuck in that place for three years will affect me for the rest of my life. I wanted her to end her final years happy but instead she sat in a dark small room.

Reply from Amit Parkash, Nominated Individual at Springfield Manor Nursing Home

Thank you for your feedback. We are sorry to hear of your concerns regarding your mother's care. When she first joined us for end-of-life care, she improved and returned home; when her health declined again, Springfield was chosen once more by the family. Your siblings, who hold Power of Attorney, were satisfied with her room selection, and no concerns were raised during her stay. All residents are free to use communal areas, and a television was available both in the lounge and her room. Activities like pet therapy and bingo were well attended by your mother. The room window had a safety restrictor, but her patio door provided private outdoor access. Regular inspections have not identified odour issues. We strive for high standards and regret you feel we did not meet expectations. Please contact the Home Manager if you wish to discuss this further.

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Review from L A (Resident) published on 9 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with my stay here at Springfield Manor puttenham. The staff are very attentive, I feel well looked after . The catering is nice , good variety. Any issues I've had has been resolved quickly.

Reply from Pranav Vaidya, Home Manager at Springfield Manor Nursing Home

It is our pleasure to look after you at Springfield. I am pleased to hear that you are happy with the care provided. Thank you for your valuable feedback.

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Review from P S (Niece of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home with very caring and friendly staff and my uncle is well taken care of here. The grounds are well kept and it is nice to sit on the benches and look down into the valley. I also like the check-in and check-out system in the foyer and I think the security is very good.

Reply from Amit Parkash, Provider at Springfield Manor Nursing Home

I'm glad to hear that you appreciate the home and its beautiful views down the valley. It's great to know that the enhanced security in the front foyer is being well-received. Your feedback is always valuable, and it's wonderful to see positive developments in the home.

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Review from L B (Wife of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were so caring and did so much to help my husband. I was treated very well and could always talk to the staff. The home is a very happy place.

Reply from Amit Parkash, Nominated Individual at Springfield Manor Nursing Home

Thank you for your kind words! It was a privilege for our team to care for your husband at Springfield. If you have any questions or need assistance, please don't hesitate to reach out.

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Review from Angus M (Son of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Springfield now for a couple of months and has settled in very well. The whole care team from the management to the nurses are very efficient, professional and diligent. I was worried at the start how my father would react to moving from his home of many years to a residential
home but the staff have dealt with him perfectly with compassion and humour. The home has a lovely family feel to the place, a very relaxing environment. Also communication with the management team has been excellent, I would highly recommend Springfield to anyone.

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Review from Roy P (Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not sure, quite what to say. I am being very well looked after. All staff are helpful and friendly, the nursing home is very nice, with plenty of space and large grounds.
It is a vast improvement to hospital, when you need all-round care, but are not critical.
I will end by saying, I am happy
here.

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Review from Tracy M (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have been happier with our choice of Springfield Manor for Dad. The physical and emotional care was wonderful. We felt welcome from the start, and confident that Dad would be looked after. Not just with his physical needs, but also respected as an individual and treated with dignity. We
saw the same staff working there consistently, they knew our names and all family members. They knew Dad and his family and friends who visited. We were given updates on who had visited and what Dad had done that day, which made us feel part of his life. He was always looked after so well. The communication to the family was great and any medical concerns were immediately shared. You didn’t just feel like another family, you felt like the only family there. It doesn’t feel clinical, despite being equipped to be so. It felt as much like home for Dad as it could. I will be eternally grateful to everyone at Springfield for the care, compassion and love they showed Dad and our family.

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Review from Susan C (Wife of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I set foot in Springfield, I knew it was the correct place for my husband. The staff were happy and welcoming, nothing was too much trouble. The staff were long-term permanent as opposed to agency so it was good that my husband could over time recognise voices and faces if at times he
couldn't always remember their names. The staff also made a point of getting to know my husband and were able to relate to family members such as the grandchildren making them very welcome. I felt very happy leaving him in their care and trusting them to do their best to keep him safe, comfortable and happy as much as possible. Staff always treated his personal care with dignity and kindness which was very important to know. I was made to feel welcome whatever time I arrived and never made to feel in the way. I was very happy with the care and it was the right place for him to be.

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Review from Annette G (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very friendly and kind. Everyone made my mother so welcome. All the staff were very friendly to all my mother's relatives and friends. The home was very clean and the view is amazing.

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Review from R S (Daughter of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being treated with the utmost care and dignity by all the staff at Springfield Manor. She is unable to communicate her needs herself but the patience and kindness shown to her is obvious when we visit. She struggles to eat but the carers persevere and she is healthy and happy. Communication
is easy and positive from everyone at the home.

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Review from Zoe S (Daughter of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was with Springfield for about 2 years. He had an extremely severe stroke a few years previously. He came here as he was in need of full-time care. Dad was well cared for, the staff were lovely, caring and helpful. They welcomed me in each week, out of hours as I didn't finish work early.
The
home has a beautiful view across the green valley - Dad loved being outside - we would sit out on the terrace or the grass on sunny days.
Sadly we lost Dad a couple of weeks ago - they could not have been more supportive, we could go to Dad anytime and stay as long as we wanted (even through the night) their end-of-life care was great and they were sensitive to give us our personal time - as much as we wanted.
Thank you to all of you, keep up the good work.

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Review from Don S (Husband of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife transferred to Springfield Manor Nursing Home after a lengthy and complicated illness in hospital. She was weak and required nursing care for some issues that remained. Within 1 week there was a noticeable improvement in her condition, and she continues to improve; gaining weight and looking
more like her old self. No doubt, the change to the warm and friendly environment helped her. But I think what helped most was the staff – so welcoming and professional, they are attentive and provide excellent care. I know most of them through my visits. I would like to mention the manager, who is not only a qualified nurse, but also the one who sets and manages the high standards of the nursing home. Situated on the Hogs Back with a southerly aspect looking over the North Downs, the patio on a sunny day offers great views, and is very peaceful for residents and visitors alike.
I have no hesitation in recommending Springfield Manor Nursing Home.

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Review from Jane B (Sister of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care of my brother in the care home. Staff very helpful, very pleasant at all times. Good communication with family, always have time to explain of any problems with my brother. Always available when we need them.

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Review from Gordon M (Husband of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have had a great Summer. We did manage to sit outside on the Patio on several occasions. My wife's Dementia is getting worse every day. The management and dedicated staff take great care in looking after her because she can be very difficult at times. She has problems at night, but the
staff do take care of her. The entertainment this summer has been well received by the residents, and look forward to the oncoming trips. Top marks to the management and staff.

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Review from Geana B (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is perfect for my mother, they go over and above to look after her. I cannot fault the staff or management in any way, they are always available when I need them. All I can say is they're the best.

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Review from V W (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has complex needs after a catastrophic stroke in 2022. Dad is probably suffering vascular dementia and isn't always the easiest of patients. Despite the fact he can make life difficult, he is clean and well cared for. His health, considering his complex needs, is also very good because staff
at Springfield Manor are always on top of his medical needs. Dad is peg fed, so I can't answer any questions about the food.

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Review from Robert S (Son of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Springfield for an estimated 6-week stay. her recovery is slower than expected but the staff have done a magnificent job. She has now been there for several months. she has no complaints and I would say she has nothing but praise for all the staff from the manager to the man who brings
the laundry back. Well done everyone and thank you.

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Review from Charles Y (Son of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from A&E in April 2022 after collapsing at home, where she lived alone. The home prepared her and ourselves for this transition in a very caring and professional way. As an ex-headmistress, my mother was used to getting her own way and was quite opinionated at times, even with
dementia!
The home had to bring her onboard, and she had adjusted to staying there. This must have been quite testing for them at times. I can now see that they possessed enough experience to handle this, as she ended up being very comfortable in the ten months she stayed until she passed away in her sleep a few weeks ago.
I would recommend this care home, the primary reason being the staff and the facility layout - it accommodates social events like entertainers coming into the central spaces, and the terrace view across the valley is amazing in the Summer. Best wishes to the staff and to you reviewing this home.

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Review from David W (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in Springfield Manor receiving end-of-life care, and I cannot fault the dedication and care of the staff and management there. Nothing is too much trouble, and they make sure Mum is pain-free, comfortable and well-looked-after. The room is always warm and clean. Earlier in her stay, my
mum took part in some of the activities there, and it was lovely to spend some time with her seeing her enjoy herself. The home has made her final days as peaceful as they can be.

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Review from Narendra L (Brother of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield Manor Nursing Home is an excellent home providing love, care and attention to residents. The staff are always polite and patient, and I am confident in leaving my sister in their care.
Should you require any contact with management or any of the other day-to-day care workers, they are
always accessible to discuss my sister's well-being.
If you are looking for a residential care home for a loved one, we recommend Springfield Manor, highly.

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Springfield Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Springfield Manor Nursing Home is calculated as follows: ( (153 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 188 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield Manor Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Petya

Petya Atanasov

Job Title: Administrator

Joined: 2016

Petya’s is most likely the voice you will hear when you phone and the friendly face you will first see when you visit.


In her role as Administrator, she got to know all residents and their families.


All visits are booked via Petya and she will always make sure that anything dropped in for residents is promptly and safely delivered.

Frequently Asked Questions about Springfield Manor Nursing Home

What types of Care is Springfield Manor Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Springfield Manor Nursing Home have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Springfield Manor Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Springfield Manor Nursing Home to the centre of Guildford?

4.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springfield Manor Nursing Home to verify any information. View our terms and conditions. Springfield Manor Nursing Home has an Enhanced Service - more info.