Springfield Manor Nursing Home

Hogs Back, Puttenham, Guildford GU3 1AQ
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9.6 41 Reviews
  • Springfield Manor Nursing Home, Guildford
Springfield Manor Nursing Home is a spacious care facility with 26 bedrooms and large grounds, that are ideal for a tranquil lifestyle as well as the efficient practice of effective healthcare.

Service users benefit from en-suite bedrooms and large communal areas that make for an excellent social atmosphere, though privacy and personal choice are also considered a vital part of what the home offers.

Visitors are made to feel welcome and family and loved ones are involved in all areas of decision-making, while a number of alternative therapists also visit the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Pranav Vaidya (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (16)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • 24/7

Parking

  • Yes

Springfield Manor Nursing Home Reviews (41)

9.6

Springfield Manor Nursing Home has a Review Score of 9.6 (9.636) out of 10, based on 19 reviews in the last 2 years.
Over all time Springfield Manor Nursing Home has 41 reviews.

Overall Experience
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Reviewer Connection to Springfield Manor Nursing Home
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Total of 41, showing 21-40
Review from Charles Y (Son of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was transferred from A&E in April 2022 after collapsing at home, where she lived alone. The home prepared her and ourselves for this transition in a very caring and professional way. As an ex-headmistress, my mother was used to getting her own way and was quite opinionated at times, even with
dementia!
The home had to bring her onboard, and she had adjusted to staying there. This must have been quite testing for them at times. I can now see that they possessed enough experience to handle this, as she ended up being very comfortable in the ten months she stayed until she passed away in her sleep a few weeks ago.
I would recommend this care home, the primary reason being the staff and the facility layout - it accommodates social events like entertainers coming into the central spaces, and the terrace view across the valley is amazing in the Summer. Best wishes to the staff and to you reviewing this home.
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Review from David W (Son of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is in Springfield Manor receiving end-of-life care, and I cannot fault the dedication and care of the staff and management there. Nothing is too much trouble, and they make sure Mum is pain-free, comfortable and well-looked-after. The room is always warm and clean. Earlier in her stay, my
mum took part in some of the activities there, and it was lovely to spend some time with her seeing her enjoy herself. The home has made her final days as peaceful as they can be.
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Review from Narendra L (Brother of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Springfield Manor Nursing Home is an excellent home providing love, care and attention to residents. The staff are always polite and patient, and I am confident in leaving my sister in their care.
Should you require any contact with management or any of the other day-to-day care workers, they are
always accessible to discuss my sister's well-being.
If you are looking for a residential care home for a loved one, we recommend Springfield Manor, highly.
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Review from V G (Daughter of Resident) published on 26 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having worked in a number of care homes in my younger years, I can safely say that I've never known a home like Springfield - where every member of staff is so gentle, caring and kind. Since the day my father arrived, I honestly thanked God that he was there. Having been placed briefly in a cold and
uncaring rehabilitation facility by the NHS, his face shone with happiness when he arrived at Springfield. The manager and her team of nurses and carers were so very kind and welcoming, placing the emphasis on it being Dad's home and making him feel as happy and comfortable as possible. He was beautifully cared for physically, mentally and emotionally. In his final days, we could not have asked for a more gentle and caring team around him and us. Nothing was too much trouble - from supplying us with endless cups of tea and talking us through what was happening to caring for Dad and liaising swiftly and effectively with the hospice and GP - in doing so, they eased both Dad's pain and our sadness.
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Review from B H (Wife of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was placed at Springfield for just over a month. The staff coped well with his very challenging Alzheimer's behaviour and did their best to make him feel welcome and settled. The facility was clean and tidy, and the staff were attentive and helpful. I received a quick response to any queries
or questions. I eventually needed to move him closer to home, but if this doesn't work out, I would have no hesitation in asking Springfield Manor to take him back again.
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Review from Sandra K (Daughter of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with you since 2020. She was moved from another care home, and since being at Springfield Manor, she has flourished. The staff are excellent and are always on hand and are very attentive, especially to my mother's needs. The one thing that I have noticed is that the staff and management
are also very attentive to the concerns of family members and are always reassuring when we have any questions. I would highly recommend Springfield Manor.
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Review from Anthony M (Son of Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very helpful management and staff; helped my fathers move from the hospital and cared for him for the last two weeks of his life. They were attentive, supportive and flexible with visiting hours, and were in constant contact with us and the medical team to best manage his needs.
Highly recommended.
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Review from Gordon M (Husband of Resident) published on 5 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Wife arrived in Springfield Manor, after a bad fall in her previous care home.
Since she has been in Springfield Manor, I have noticed that she is a lot happier in herself.
The management and staff are excellent. I know that my wife feels lonely at times, but I am sure that lovely carers will look
after her.
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Review from Kevin W (Husband of Resident) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Springfield Manor since January 2019 they have always taken great care of her. Myself and my family are very pleased with the care that she receives and the staff and manager are very caring.
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Review from Mattew W (Son of Resident) published on 25 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother arrived at Spring Field Manor nursing home in early March after a stay in hospital following a bad fall which was the result of various pre-existing conditions.
Given the circumstances, including Covid, we were not able to choose or view a care home before so were understandably anxious about
how my mum would settle in. However, I am very satisfied with the care she is receiving at Springfield. All the staff are incredibly hard-working and caring, and I have peace of mind that my mum is safe and well cared for. She now has settled in and got into a routine at the nursing home, so she seems relaxed and settled.
Keep up the good work, and thank you for taking care of my mum.
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Review from Anna B (Next of Kin) published on 27 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Under these difficult Covid times, all the staff have been brilliant in making the residents feel
comfortable and safe. We now have a visiting booth, which is so fantastic as we can now see
our loved ones.
I would like to thank everyone for caring so much.
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Review from Kim F (Granddaughter of Resident) published on 14 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are so friendly, accommodating and informative. My grandad always appears to be happy and well looked after. Beautiful views!
Would definitely recommend.
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Review from Colin S (Son of Resident) published on 18 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident at Springfield Manor about a year ago and as you can expect, myself and family members were a little concerned as you hear about all these horror stories of how the older generations are cared for in these care homes.
Thankfully Springfield is not one of those homes and
Mum is well cared for. All the staff are very friendly and welcoming and they show compassion and dignity in the care of the residents. The boss is always available to discuss any problems or to tell us of any events they are holding for the residents.
We are always greeted with a coffee and biscuit and it's nice to chat with other residents who we have come to know this past year.
I can only praise Springfield Manor in the care they provide for my mother.
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Review from Jason M (Son of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family are very pleased with how our mum is being looked after in this home.
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Review from J H S (Daughter of Resident) published on 27 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Springfield for nearly 2 years now. When she arrived she was very unwell and delirious, with rest and care she is now thriving and is much happier than when she was living on her own. The staff are very friendly and welcoming and clearly show an affection for mum. The rooms
are comfortable and you are able to make the room like home with own personal bits of furniture, pictures etc. The home has a wonderful view of the countryside, which is lovely for residents and visitors when the weather is nice. The home has a lovely and enthusiastic lady who organises activities in the mornings for those that are able and want to join in. I was very apprehensive when moving my mum to a care home, but whenever I have wanted anything or pointed out anything, the management are quick to help or rectify. Mum's 90th birthday party is currently being planned, showing their commitment to making a difference to their resident's lives.
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Review from Ann P (Daughter of Resident) published on 4 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Springfield for nearly 2 years, it's just like home, very welcoming and friendly. He's thrived since being there.
Reply from Yovka Hristova, Director's PA at Springfield Manor Nursing Home

Thank you for your review.

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Review from Jillian P (Friend of Resident) published on 5 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say my dear long time friend is ending his life here after a stroke.
I cannot say strongly enough about the amazing love and care from management and staff which is making his life so cared for.
Always plenty of smiles greet us every moment of the day and for all of us who visit and
stay extended hours. The speciality at this time is more than we could have wished for him or us.
I thank you from the bottom of my heart.
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Review from Pippa D (Granddaughter of Resident) published on 25 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad was a resident at Springfield for a few months during 2015. He was so well cared for and loved, everybody at the home is like one big family. The home is situated in beautiful Surrey countryside, and this is something he really loved. Springfield made our experience of Grandad having to move
into a nursing home a very easy and reassuring one. The staff handle everything with care and dignity, and love the residents as their own family. I would strongly recommend Springfield Manor.
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Review from Shani R (Daughter of Resident) published on 11 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can thoroughly recommend Springfield Manor Nursing Home as a friendly, caring nursing home. The accommodation is well maintained, with good size clean light bedrooms and 3 living areas to choose from.
My father has been a resident for 17 months now and his life been transformed. He was confused
and in poor health due to lack of self-care. Thanks to the care from the manager and her staff, my father's health has greatly improved mentally and physically. He is now sociable, very happy and loves the attention he receives from the staff.
The staff are very encouraging and he enjoys having a laugh and joke with them. There is a warm homely atmosphere in the home. The staff are very friendly, approachable and keep me informed of Dads wellbeing.
Regular activities go on each week which residents can enjoy if they want to. There is also a very good regular physio.
Springfield Manor also has stunning views and grounds for residents and visitors to enjoy.
I am pleased we chose this home.
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Review from Julien (Friend of Resident) published on 10 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Springfield Manor is a home like no other I have ever been to or ever heard of. It is very much a home from home environment that is well led and managed by the manager. It is set in acres of land overlooking Puttenham and the Surrey Hills. My friend often tells me he feels so at home here and he
has formed special relationships and bonds with the staff. The care my friend receives is exceptional and he is always treated with dignity and respect. They always seem to have something going on at Springfield whether its a party, entertainment or movie days etc. My friends quality of life has dramatically improved since he has been at this home and I would highly recommend this place to anyone.
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Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Springfield Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.636 for Springfield Manor Nursing Home is calculated as follows: ( (174 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 214 Ratings = 4.636
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Springfield Manor Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Vlado

Vlado Veljanoski

Job Title: Home Manager Joined: 2025

Driven by new professional challenges and the desire to support my young family, I relocated to London, where I began my career in Clinical Microbiology at Mayday University Hospital before moving into healthcare management. Over nearly a decade, I held leadership roles at renowned institutions, including the Queen Elizabeth Brain Injury Centre and Octavia Housing and Care.


In 2012, I returned to Skopje, North Macedonia, serving as Deputy Medical Director at Sistina Acibadem Hospital, Medical Director at Skopje Polyclinic and Biotec Laboratories, and later as Clinical Director at Ecolog International. There, I managed large-scale COVID-19 testing projects, including Luxembourg operations and the UK EcoCare mobile labs, where I established 11 laboratories across UK airports in partnership with Deloitte and the DHSC.


As both a doctor and Health & Nursing Care Manager, I bring extensive medical and managerial expertise, with a holistic approach that prioritizes patient well-being and upholds the highest international standards.

Petya

Petya Atanasov

Job Title: Administrator Joined: 2016

Petya’s is most likely the voice you will hear when you phone and the friendly face you will first see when you visit.


In her role as Administrator, she got to know all residents and their families.


All visits are booked via Petya and she will always make sure that anything dropped in for residents is promptly and safely delivered.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springfield Manor Nursing Home to verify any information. View our terms and conditions. Springfield Manor Nursing Home has an Enhanced Service - more info.