Ashley Gardens

Willoughby Crescent, Eastbourne BN22 8RA
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9.2 7 Reviews
  • Ashley Gardens, Eastbourne
Ashley Gardens Care Home - A Place to Feel at Home

Ashley Gardens Care Home offers more than just care—it provides comfort, dignity, and a true sense of belonging. Designed for older adults with a range of needs, including dementia, sensory impairments, and limited mobility, home is a warm, compassionate setting where each person is valued as an individual.

Registered and regulated by the Care Quality Commission (CQC), they provide personal care and accommodation for up to 47 residents, welcoming both short- and long-term stays.

At the heart of Ashley Gardens is personalised care. Every resident’s needs, wishes, and preferences are carefully assessed and honoured, with families and loved ones actively involved in shaping care plans. They believe in empowering individuals to make informed choices—ensuring that their voice is always heard and respected.

The team is made up of dedicated professionals who go beyond clinical care to nurture the emotional, physical, and social wellbeing of each person. With a focus on compassion and connection, creates a supportive environment that feels like home.

From the warm greetings at the door to the shared smiles in their cosy visiting areas, every corner of Ashley Gardens is filled with kindness, purpose, and the reassurance that their residents are in safe, caring hands.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1750
  • Self-Funded Residential Dementia Care: £1150 – £1750
  • RESPITE Self-Funded Residential Care: £1150 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1150 – £1750

Rooms sizes vary, some rooms have an en-suite, all rooms fully furnished and equipped.

These prices are only a guideline, please contact Ashley Gardens to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Ashley Gardens (UK) Ltd

Person in charge

  • Madel Wrobel (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1995
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (13)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Ashley Gardens Reviews (7)

9.2

Ashley Gardens has a Review Score of 9.2 (9.169) out of 10, based on 6 reviews in the last 2 years.
Over all time Ashley Gardens has 7 reviews.

Overall Experience
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Total of 7, showing 1-7
Review from Anne B (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother receives. I know she is happy, safe and well cared for and mentally stimulated. The staff are lovely, and when I visit, I feel as though I am part of an extended family. It was a massive decision for me to place mum in care, but I know she is in the right place
and that I could never give her the care she now requires; that Ashley Gardens gives her. I am very grateful to all the staff for the love and care Mum receives.
Reply from Madel Wrobel, Registered Manager at Ashley Gardens

Thank you so much for your kind words. they really means a lot to all of us here at Ashley Gardens. We know how big a step it is to place a loved one in care, and we are truly touched that you chose us. It's lovely to hear that your mum feels happy and safe, and that you feel like part of the family when you visit. That's exactly what we hope to create here.

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Review from K W (Daughter of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy to be living in Ashley Gardens and love all the activities they provide for all the residents. We were so lucky to have found such a perfect place just as the care homes opened after Covid. The staff are always so welcoming and have become mum's extended family. Mum is always
clean, always have lovely food, always loved. Thank you to everyone at Ashley Gardens who have made mum very happy and content in lovely surroundings.
Reply from Madel Wrobel, Registered Manager at Ashley Gardens

Thank you so much for your lovely feedback. We are really glad to hear that your mum is happy at Ashley Gardens and enjoying the care, activities, and homely atmosphere. It truly means a lot to us to be part of her journey, and we are grateful for the trust you have placed in us.

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Review from Jennifer C (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Ashley Gardens since October 2024 and we couldn't ask for better care for her. All the management and staff are very caring to residents and make the families very welcome at all times involving them in regular events and activities. All the residents are able to take part in
activities such as exercise, singing, quizzes and crafting morning and afternoon seven days a week. Families are updated on a regular basis about any health issues. When my mother was admitted to hospital earlier this year the Manager and other carers kept in touch with the hospital to get regular updates on her condition and welcomed her back when she was discharged. Since then the staff have helped her to improve her mobility and health. Residents receive regular health checks. They make sure that residents have healthy well balanced meals, fruit and fluid intake is monitored.
Reply from Madel Wrobel, Registered Manager at Ashley Gardens

Thank you so much for your lovely feedback. We are truly grateful for your kind words and so pleased to hear your mother feels well cared for at Ashley Gardens. We are especially touched that you appreciated the communication during her hospital stay, keeping families informed and involved is so important to us. Creating a supportive, welcoming environment for both residents and their loved ones is always our priority. We are glad to see your mother's health improving and will continue to support her every step of the way. Thank you once again.

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Review from Ti S (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at this care home for some time now, and we've been very happy with the care she receives. The staff are always friendly, kind, and genuinely caring - it's clear they treat residents with respect and compassion. The facilities are clean, well maintained, and provide a comfortable
environment. The food is also very good, with a nice variety of meals. My dad visits my mum regularly and is always warmly welcomed by everyone, which means a lot to our family. We feel reassured knowing she's in such a supportive and caring place.
Reply from Madel Wrobel, Registered Manager at Ashley Gardens

Thank you so much for your kind and thoughtful review. We are truly grateful for your words and pleased to hear that your mum is happy and well cared for at our home. Our team works hard to create a nurturing and respectful environment, and it means a lot to know this is reflected in your family's experience. We are also delighted that your dad feels so welcome during his visits, family involvement is something we value deeply. I will be sure to pass your lovely feedback on to our staff, who will be very encouraged by your appreciation.

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Review from Ted B (Husband of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have a very positive approach when dealing with the residents. They are very attentive of their needs and are very caring. The food served in the dining hall is of a high standard and the lounges are clean and well lit and aired. The movement and music sessions help to keep everyones spirits
up which means everyone is happy.
Reply from Madel Wrobel, Manager at Ashley Gardens

Thank you so much for your kind words and thoughtful feedback. We're truly happy to hear that you're pleased with the care and services provided by our home. It means a lot to us that you've noticed the dedication and positive approach of our staff, as well as the quality of our facilities and activities. We're committed to creating a warm, caring, and uplifting environment for all our residents-and it's wonderful to know that this is being felt and appreciated. Thank you again for your support!

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Review from Tracy M (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum with Dementia was so unhappy and cried every day until she moved into Ashley Gardens. She is now like her old self again, laughing once more and loves to feel a part of the community they have at the home. I couldn't have asked for a better place for my Mum to live. The staff are all excellent
and go above and beyond for the people in their care and the family and friends of the people in their care.
If you are in any doubt before placing a loved one in care, visit Ashley Gardens and see for yourself what a lovely vibe there is on arrival.
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Review from Carol M (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into Ashleigh Gardens in February this year, aged 96.
We could not have asked for anywhere better for my dad to be living in his remaining years.
He has settled in without a problem.
The accommodation is lovely, very clean and bright. Dad's room is lovely, everything he could need.
But
above all this the Staff, every single one has been excellent with dad's care, there have been a couple of testing times, but they have excelled, and his medical attention has been top-notch.
His welfare and mental comfort and happiness have been taken care of. My mum and I have been so grateful for the living care dad has been shown.
Highly recommend.
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Current Review Score: 9.2 (9.169)

Overview of Review Score

The Review Score of 9.2 (9.169) out of 10 for Ashley Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for Ashley Gardens is calculated as follows: ( (67 Excellents x 5) + (5 Goods x 4) ) ÷ 72 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.238 Points relating to the number of positive Reviews for Ashley Gardens is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 6 Positive Reviews ÷ 9.4 = 0.638
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Ashley Gardens

What types of Care is Ashley Gardens registered for?

Older Person Care, Dementia, Mental Health Condition & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashley Gardens have?

There are 37 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Ashley Gardens?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashley Gardens to the centre of Eastbourne?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashley Gardens to verify any information. View our terms and conditions. Ashley Gardens has an Enhanced Service - more info.