






Castlemaine is a care home that practices person-centred models of care for Dementia and Alzheimer service users, caring team is passionate in ensuring that all service users benefit from their skills and approach to do the best for them. They are well supported by the management providing knowledge and skills through training and best practice.
While having access to skilled and personalised care around the clock, all service users are...
Care Provided by Castlemaine Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Exact fees are subject to a pre-admission assessment. Fees exclude all sundry expenses such as hairdressing, chiropodist, newspapers and toiletries. This is not an exhaustive list of exclusions.
The price(s) shown are provided by the care home. Contact Castlemaine Care Home for full pricing details and T&Cs.
Contact Castlemaine Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Alpha Care Healthcare Group
- Private Owned
Person in charge
- Penny Wallis (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2012
Room Information
- Single Rooms (42)
- Single Rooms with ensuite Wet Room (1)
Visiting
- No appointment necessary, just call to say that you would like to visit between 9am and 5pm
Parking
- Onsite parking is available. Also plenty of parking available on roadside.
Castlemaine Care Home Reviews (12)
Castlemaine Care Home has a Review Score of 8.5 (8.451) out of 10, based on 8 reviews in the last 2 years.
Over all time Castlemaine Care Home has 12 reviews.
Since my Mum has been admitted to Castlemaine, I have been truly impressed by the care she has received. Her move into care was necessitated by advancing Dementia and complex care needs. Since she has moved in, her overall health and well being has greatly improved. The care of the staff team has enabled a serious and longstanding health issue to be almost completely resolved, something I did not believe was possible. Penny in particular has been very understanding of my Mums needs and has been an invaluable support to me as I try to navigate the huge changes that occur when someone you love needs permanent care. Every communication I have had with Penny, Jeeva and the rest of the wonderful staff team, has been clear, compassionate and professional. I have witnessed first hand the care, knowledge and patience the team have in supporting my Mum and the other residents there. I finally feel like my Mum is in safe hands.
I am so glad that you are happy with your mother's care and that their support has enabled her health to improve. Care really is our number one priority and impacts everything we do at Castlemaine. I will be sure to pass your lovely feedback on to the team and we will make every effort to continue to improve our services. Thank you for your review!
My wife is a completely different person after just a week at Castlemaine. She is sleeping well again and looks relaxed and smiles. Unable to communicate just a few days ago, she is now able to converse. Staff can oversee her all day long and she has space to wander as she does each evening in safety. I made the decision to place my wife here based on the great care I saw and the great attitude of the manager.
Thank you very much for the kind review - Castlemaine prides itself on providing very high standards of care and it is lovely to see the team's hard work is not going unnoticed. We really value your feedback and will look at improvements we can make across the board.
My father has been a resident of Castlemaine since summer 2021. The care has been consistent and kind all the way through with the core staff remaining the same. The facilities and activities have much improved over time, as has the general upkeep of the home. Despite my father's declining and challenging mental health needs, the staff have remained diligent and kind.
Thank you very much for leaving us a review and kind words about our team - we are very proud that our team is consistent, and that you have seen first-hand the improvements we are making to our services. It has been our pleasure to care for your father for the last five years!
My husband has been in the Care Home for 6 years now. I have always thought the staff and management to be very friendly and very helpful. My husband seems to be very happy.
Thank you for taking the time to leave us a review - we truly value the feedback and as so glad to hear your husband was happy at Castlemaine! The team work really hard to create a family feel at the home and I am sure will be glad to hear your feedback.
My partner has had a good experience settling in, he has good rapport with all staff and management. He is treated very well and help offered when needed. I can visit any time of the day or night if needed. Food is home cooked daily and is a varied diet to suit everone.
Thank you so much for your time and review - it is great to hear your partner and the team get on so well, and that help is always available. We have a wonderful team who I am sure will appreciate your kind words and keep pushing to improve in all aspects of our services.
This was my first visit to the care home there was a nice atmosphere and friendly staff, the general care of my friend seemed good. The surroundings seemed homely too.
Thank you for your kind comments about the atmosphere, staff, and care - it's lovely to hear your friend seemed well looked after. We're glad the homely surroundings made a positive impression. Your ratings are helpful and we'll continue working hard to improve every aspect of the experience we offer.
The staff at Castlemaine Care Home work very hard & are respectful and caring towards the residents, however, it seems at some times (for example weekends) that there are insufficient staff to adequately deal with residents! The home management look to provide new interests for residents ef the chickens.
Thank you for your feedback and for recognising the efforts of our team and management. We're always looking to improve, especially in areas like activities, and appreciate your ratings which help guide that. Our staffing levels remain consistent every day, including weekends, but we'll continue working to ensure residents feel fully supported at all times.
Staff very caring, friendly. My friend is very well looked after.
Thank you for taking the time to leave a review for us - it's lovely to hear your friend is so well looked after by our team.
My mum stayed here on a respite basis. Many of the residents have quite extreme needs, and the staff cope well with challenging behaviour. Staff always appeared to be kind to the residents. The fabric of the building is very much in need of some attention, and my mum's room was quite chilly, even in late summer. The room was also quite small, but serviceable in terms of furnishings and always seemed clean. Overall, the home seemed clean but often smelled unpleasant. The garden is very uninspiring and could be made much nicer at low cost. The food seemed good and varied. We had to raise with them that some of mum's personal care needs were not being sufficiently met (not regular enough hair washing, for example). I wasn't really aware of much in terms of activities, although there is a television in the lounge area, and the seating is arranged to encourage small groups to socialise. The home is very safe, with entry and exit points requiring number pad entry to pass through.
Hi, I have manged to speak to the home manager just now to discuss points raised above. We take all comments received seriously and at the same time try to find out what actually did happen whilst your Mum was under our care. I have read her care notes, mum was an independent person and was a very...
Overall this is a safe environment.
The staff are very caring and compassionate and have a good knowledge of resident’s individual needs.
The environment is clean and food choice is varied.
Thank you for your encouraging rating of our services. Staff will really appreciate your positive feedback.
The staff are very caring and know the individual residents very well. It is easy to contact the home if you have any queries or wish to speak to a resident. Residents are treated with respect and dignity.
Thank you for your kind words. We appreciate the positive feedback and gives our staff the well deserved recognition for their hard work
Anyone looking to place a loved one into care please steer well clear of this dreadful home, all rooms are shabby communal areas are cold and the unwelcoming manager is less than caring. There is a total lack of funding from the owners which is reflected in the home's appearance, obviously only interested in lining their own pockets. Staff cannot be retained, one admitting to being embarrassed to let the resident's relations enter the building. Overall a quite horrendous experience. Please see the current CQC report if you are considering homing a loved one here it's very damning.
Hi Rob, we are sorry to hear about your experience at Castlemaine. Reading the review, we are surprised considering these concerns have only been raised recently with your loved one being placed with us, almost one year ago. Your concerns were raised to the relevant authorities and our manager has...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 June 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 18 Jun 2026
A huge thank you to Awesome Alfie's Ice Cream for visiting Castlemaine Care Home! As soon as the residents heard the familiar ice cream van music coming down the drive,...
There are no upcoming events for Castlemaine Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Castlemaine Care Home.
Accreditations
There are no accreditations posted yet for Castlemaine Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Castlemaine Care Home
What types of Care is Castlemaine Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Castlemaine Care Home have?
There are 42 Single Rooms.
What are the Facilities & Services at Castlemaine Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Internet Access are some of the Facilities & Services.
How far is Castlemaine Care Home to the centre of St Leonards-on-Sea?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castlemaine Care Home to verify any information. View our terms and conditions. Castlemaine Care Home has an Enhanced Service -more info.