Orchard House Nursing Home

St John's Road, Bexhill-on-Sea TN40 2EE
Review Us
9.7 57 Reviews
  • Orchard House Nursing Home, Bexhill-on-Sea
Orchard House is a modern fully equipped nursing home which specialises in high-quality dementia care.

As a small home looking after a maximum of 32 residents, the professional, highly experienced and friendly team are able to deliver truly personalised, bespoke care putting residents at the centre of everything they do. With high staffing ratios, residents benefit from all the attention and care they need and become part of the Orchard House family.

Their ethos is to maximise residents' quality of life and independence whilst protecting their privacy and dignity.

The home offers home cooked meals and residents enjoy freshly cooked, nutritious meals using high quality, locally sourced ingredients. Residents with special dietary requirements are catered for and residents are encouraged to contribute to the development of the menus.

Orchard House has a dedicated Activities Co-ordinator who ensures there is a full schedule of activities available to the residents every day to maintain physical and mental wellbeing and keep residents stimulated.

There is hairdressing available on site in the salon as well as visiting chiropodists, physiotherapists and opticians. Residents can choose their GP and Orchard House has links with all local GPs in Bexhill.
Show Orchard House Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1200
  • Self-Funded Nursing Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Nursing Care: from £1200
  • RESPITE Self-Funded Nursing Dementia Care: from £1200

If a resident is eligible for FNC, this is deducted from the above figure.

These prices are only a guideline, please contact Orchard House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Southlands Court Care Homes Ltd

Person in charge

  • Daria Udrea (Manager)

Local Authority / Social Services

Admission Criteria

  • Local Authority Funded and Private residents welcome
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (1)

Visiting

  • Open to visitors - please call the home to arrange a visit.

Parking

  • On-site parking

Orchard House Nursing Home Reviews (57)

9.7

Orchard House Nursing Home has a Review Score of 9.7 (9.745) out of 10, based on 14 reviews in the last 2 years.
Over all time Orchard House Nursing Home has 57 reviews.

Overall Experience
  • 39
  • 15
  • 2
  • 0
  • 1
Date Published
  • 57
  • 2
  • 4
  • 14
  • 43
Reviewer Connection to Orchard House Nursing Home
  • 20
  • 7
  • 6
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 57, showing 41-57
Review from Pat C (Niece of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My Aunt seems happy there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathy G (Niece of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted with care. Staff quite amazing and nothing is too much trouble.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane K (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Orchard House has become a proper home for my mother. She was very resistant to going there (or anywhere else) but needed care both night and day. Walking in you find a large open plan space, the dining room, sunroom and lounge are all separate areas of the same space, my mother does not get lost here.
The staff are kind and caring. There are activities to join in with (or not). Friends have been made. Throughout the seasons there are celebrations and special activities, bonfire night etc. It is her home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mavis S (Wife of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Orchard House is a very friendly and homely home.
The clients and visitors are all treated with respect.
Nothing is too much trouble.
The home is very clean and tidy.
The clients are well catered for using their own clothes which are washed and changed each day.
The food is all homemade and is
excellent and plenty of it.
My husband went there for respite but is now going to be a resident.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jude (Daughter of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No-one wants to put their loved onto in a home - it's a horrible, frightening thought - handing over the care of your mum to strangers. But from our first visit, our shoulders dropped with relief knowing that mum would be loved, cared for and happy here to the end.
The Orchard House manager and staff
are so loving and caring that it feels like mum is with an extended family and the other residents are friends who all support each other when they can. The kindness of the manager and all her staff is exceptional and their expert, professional, capable handling of all personal care is just wonderful. Every day there are supervised activities available to stimulate the mind and body which are fun and inclusive or your own room can be your sanctuary, decorated as you choose if you prefer.


Entertainment such as a pianist playing all the old songs, other musicians and quizzes, animal therapists bring their furry friends to be stroked, craft making and painting afternoons, gentle therapeutic exercise sessions and a hairdresser all come weekly, fortnightly or monthly.. Once a month there is a church service with communion followed in the afternoon by a church choir to lead hymn singing.
Seasonal favourites include; easter bonnets to make; fireworks on bonfire night; pantomimes and cards at Christmas. A beautiful garden to walk in or sit and enjoy the sunshine when summer comes or enjoy it from the warm, bright conservatory instead.


When that day comes for your relative to have twenty-four-hour care they will soon think of Orchard House as home with some surprising benefits. Your shoulders will drop with relief like ours did when you realise the quality of care is second to none.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina W (Daughter of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am writing to say how pleased I have been with all the staff at Orchard House for the care and respect they have given my mother over the last seven years. I live in Australia and it was very important for me to know my mother was "in good hands" as I couldn't be there with her on a daily basis. Whenever
I visited from abroad, the staff couldn't have been more helpful or friendly. The home was always bright and welcoming and smelled fresh and clean and mum was always clean and well fed and very comfortable in her bed. She passed away on 20/12/17 and the staff were with her at the end, caring as always.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynne A (Power of Attorney of Resident) published on 18 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative was resident at Orchard House for four years up to her death in December 2017. This home was selected due to a recommendation from someone who had previously had a relative cared for there and had felt that the staff always provided excellent care whilst often going above and beyond.
I
would like to now echo those comments based on my own experiences and interactions with the home in the care of my relative over the last four years.
At all times we felt that all the staff were actively involved and concerned for the wellbeing of my relative. They maintained excellent communication with myself. Any areas of concern with regards to my relatives health were raised and dealt with promptly by them and I was kept informed.
Going to visit there was always a pleasure. The staff made you very welcome no matter when you visited. There was a very low turnover of staff in those four years which I think reflects good leadership at the home.
I am happy to recommend Orchard House to others.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane W (Sister of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother arrived at Orchard house in March 2016. He is blind, unable to walk and his memory is fading. I visit every afternoon and we do crosswords and talk and listen to music. He is very settled at the care home and content. The home has many activities such as painting and my brother would love
to have joined in. He has a very nice room where we can talk about his life, laugh and sing without interfering with the other residents. The staff are very kind, busy and approachable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kath M (Daughter of Resident) published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is 94 years old and suffers from dementia and other health issues. She moved into Orchard House in February 2017. The care she receives from all the staff is fantastic. They are so kind, loving, thoughtful and always professional. The home is always clean and homely. There are activities to
join in every day if the residents like to. The food is fresh, home cooked and delicious. I cannot recommend Orchard House highly enough!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julian M (Son-in-law of Resident) published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has been in Orchard House since February 2017. She has dementia and cancer. All of the staff are wonderful. They are so caring and kind, always on hand to help in all circumstances. The standards of cleanliness is first class - as is the home cooked food!
The manager is very professional
and very kind, she plays a key role in the home every day. The home is well staffed and I couldn't praise it highly enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah C (Daughter-in-law of Resident) published on 14 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The manager and staff provide a caring and welcoming residence. My relative was reluctant and difficult before becoming a resident. She now says that she is very happy and quite content to live there. Family and friends are always welcome anytime and can join residents for a meal or activity. The food
is homemade to a good standard and plentiful, all diets catered for. The staff readily listen to any concerns. We are happy and relieved to have found such a lovely place for our family member.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ray S (Son of Resident) published on 8 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
After some investigation around the area, we found Orchard House for my father who was suffering from Dementia. Although he was only with Orchard House for 2 months we found the management and staff to be very caring, friendly and supportive of Dad's needs.
We would not hesitate to recommend Orchard
House to any potential future clients.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert S (Nephew of Resident) published on 11 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and seem really to care for the residents. The home is always odour free. The food - I am usually offered lunch when I visit is wholesome and fresh. With the rapid approach of the IT competent generations I am glad to hear that WiFi will be installed. This will enable visitors
to use iPads to show residents family photos and increasingly allow residents whether or not suffering dementia to link with the outside world using their own devices and/or with the help of the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carolyn L (Daughter of Resident) published on 31 March 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum settled into Orchard House very quickly. I feel reassured that she is being well cared for in a safe environment. Mum is happy with her room and continues to have her own hairdresser visit regularly. The lovely garden is easily accessible through the conservatory. Mum is encouraged to hold on to
her independence with support always there when required. I have always been made to feel welcome when visiting.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Evelyn B (Daughter of Resident) published on 23 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved in to Orchard House in October 2015. She has settled in really well and I feel very happy knowing Mum is safe and being looked after. She praises the home cooked food and joins in the varied activities that are offered each day. The staff have all gone out of their way to make Mum feel
safe, happy and cared for and are invariably so friendly and welcoming to us when we visit. We are always offered tea/coffee and cakes and any problems are discussed with us and then acted upon very quickly. Orchard House feels like a large friendly family home and I do not think I could have found a better care home anywhere in Bexhill. Ollie the resident cat is the icing on the cake!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian G (Son of Resident) published on 9 November 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Father spent the last four months of his life at Orchard House, it having been suggested by Social Care. I knew immediately I set foot in the home that it was well managed and a safe environment for him, I was very comfortable leaving him in their care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Son of Resident) published on 31 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is 90, has limited mobility and dementia. She has been living at Orchard House for 8 months and enjoys the company of the residents and staff. She does get confused about things sometimes but the staff are very caring and helpful. The atmosphere is like a big family and reassuring for both
residents and their families.
I am happy with the care that my mother receives and would recommend Orchard House to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Orchard House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Orchard House Nursing Home is calculated as follows: ( (127 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 165 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard House Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard House Nursing Home to verify any information. View our terms and conditions. Orchard House Nursing Home has an Enhanced Service - more info.