Orchard House, Bexhill-on-Sea, East Sussex
Orchard House, Bexhill-on-Sea, East Sussex
Orchard House, Bexhill-on-Sea, East Sussex

Orchard House is a residential home for residents aged 65 and over. The home is registered for 32 residents, has 30 single rooms with en suite toilet / basin and one twin sharing room. The home is fully equipped and has a full complement of staff to ensure the residents needs are met.

Carers aim to provide their residents a warm, safe and caring environment. The aim is to retain residents' quality of life. Privacy and choice are top priorities, and personal care is tailored to meet individual needs.

The home offers home cooked food at Orchard House and residents enjoy freshly cooked, nutritious meals.

The philosophy is to create a secure, relaxed happy and homely atmosphere for Residents to live in. Carers treat Residents with dignity and respect. Their family and friends are always welcome, encouraged to visit stay for a meal and spend time together. The staff are sympathetic and are able to recognise, understand and cater for Residents' individual needs.

Carers pride the attention to detail that they give to all residents and work hard to ensure that they receive the dignity, privacy and freedom of choice that is expected from a quality care home.

Owner: Southlands Court Care Homes Ltd

Person in charge: Ingrid Carley (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Funded and Private residents welcome. Ages 65+.

Languages Spoken by Staff (other than English): British Sign Language

Single Rooms: 30

Shared Rooms: 1

Rooms with ensuite WC: 30

Weekly Charges Guide: Personal Care Single £410 – £650 (These prices are only a guideline, please contact Orchard House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Orchard House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Orchard House has a Review Score of 8.2 (8.170)

The Review Score of 8.2 (maximum of 10) for Orchard House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Orchard House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.607 for Orchard House is calculated as follows: ( (55 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 84 Ratings = 4.607

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.563 Points relating to the number of positive Reviews for Orchard House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6.4 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Orchard House?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Orchard House

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Nephew of Resident/Service User
    1

The manager and staff provide a caring and welcoming residence. My relative was reluctant and difficult before becoming a resident. She now says that she is very happy and quite content to live there. Family and friends are always welcome anytime and can join residents for a meal or activity. The food is homemade to a good standard and plentiful, all diets catered for. The staff readily listen to any concerns. We are happy and relieved to have found such a lovely place for our family member.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

After some investigation around the area, we found Orchard House for my father who was suffering from Dementia. Although he was only with Orchard House for 2 months we found the management and staff to be very caring, friendly and supportive of Dad's needs.
We would not hesitate to recommend Orchard House to any potential future clients.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are very friendly and seem really to care for the residents. The home is always odour free. The food - I am usually offered lunch when I visit is wholesome and fresh. With the rapid approach of the IT competent generations I am glad to hear that WiFi will be installed. This will enable visitors to use iPads to show residents family photos and increasingly allow residents whether or not suffering dementia to link with the outside world using their own devices and/or with the help of the staff.

How likely would you be to recommend Orchard House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum settled into Orchard House very quickly. I feel reassured that she is being well cared for in a safe environment. Mum is happy with her room and continues to have her own hairdresser visit regularly. The lovely garden is easily accessible through the conservatory. Mum is encouraged to hold on to her independence with support always there when required. I have always been made to feel welcome when visiting.

How likely would you be to recommend Orchard House? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother moved in to Orchard House in October 2015. She has settled in really well and I feel very happy knowing Mum is safe and being looked after. She praises the home cooked food and joins in the varied activities that are offered each day. The staff have all gone out of their way to make Mum feel safe, happy and cared for and are invariably so friendly and welcoming to us when we visit. We are always offered tea/coffee and cakes and any problems are discussed with us and then acted upon very quickly. Orchard House feels like a large friendly family home and I do not think I could have found a better care home anywhere in Bexhill. Ollie the resident cat is the icing on the cake!

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Father spent the last four months of his life at Orchard House, it having been suggested by Social Care. I knew immediately I set foot in the home that it was well managed and a safe environment for him, I was very comfortable leaving him in their care.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother is 90, has limited mobility and dementia. She has been living at Orchard House for 8 months and enjoys the company of the residents and staff. She does get confused about things sometimes but the staff are very caring and helpful. The atmosphere is like a big family and reassuring for both residents and their families.
I am happy with the care that my mother receives and would recommend Orchard House to anyone.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

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Care Home Idol 2016

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