Orchard House

St John's Road, Bexhill-on-Sea TN40 2EE

Orchard House is a residential home for residents aged 65 and over. The home is registered for 32 residents, has 30 single rooms with en suite toilet / basin and one twin sharing room. The home is fully equipped and has a full complement of staff to ensure the residents needs are met.

Carers aim to provide their residents a warm, safe and caring environment. The aim is to retain residents' quality of life. Privacy and choice are top priorities, and personal care is tailored to meet individual needs.

The home offers home cooked food at Orchard House and residents enjoy freshly cooked, nutritious meals.

The philosophy is to create a secure, relaxed happy and homely atmosphere for Residents to live in. Carers treat Residents with dignity and respect. Their family and friends are always welcome, encouraged to visit stay for a meal and spend time together. The staff are sympathetic and are able to recognise, understand and cater for Residents' individual needs.

Carers pride the attention to detail that they give to all residents and work hard to ensure that they receive the dignity, privacy and freedom of choice that is expected from a quality care home.

Owner: Southlands Court Care Homes Ltd

Person in charge: Ali Sepheri (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Funded and Private residents welcome. Ages 65+.

Languages Spoken by Staff (other than English): British Sign Language

Single Rooms: 30

Shared Rooms: 1

Rooms with ensuite WC: 30

Weekly Charges Guide: Personal Care Single £450 – £650 (These prices are only a guideline, please contact Orchard House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Orchard House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Orchard House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Orchard House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.645 for Orchard House is calculated as follows: ( (142 Excellents x 5) + (50 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 203 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Orchard House is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 11 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Orchard House has a Review Score of 9.6 (9.645) from 17 Reviews


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Orchard House?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Orchard House

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

My Aunt seems happy there.

How likely would you be to recommend Orchard House? Likely

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Average Rating:   3.4 out of 5

Delighted with care. Staff quite amazing and nothing is too much trouble.

How likely would you be to recommend Orchard House? Extremely Likely

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Average Rating:   5 out of 5

Orchard House has become a proper home for my mother. She was very resistant to going there (or anywhere else) but needed care both night and day. Walking in you find a large open plan space, the dining room, sunroom and lounge are all separate areas of the same space, my mother does not get lost here. The staff are kind and caring. There are activities to join in with (or not). Friends have been made. Throughout the seasons there are celebrations and special activities, bonfire night etc. It is her home.

How likely would you be to recommend Orchard House? Extremely Likely

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Average Rating:   4.9 out of 5

Orchard House is a very friendly and homely home.
The clients and visitors are all treated with respect.
Nothing is too much trouble.
The home is very clean and tidy.
The clients are well catered for using their own clothes which are washed and changed each day.
The food is all homemade and is excellent and plenty of it.
My husband went there for respite but is now going to be a resident.

How likely would you be to recommend Orchard House? Extremely Likely

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Average Rating:   5 out of 5

No-one wants to put their loved onto in a home - it's a horrible, frightening thought - handing over the care of your mum to strangers. But from our first visit, our shoulders dropped with relief knowing that mum would be loved, cared for and happy here to the end.
The Orchard House manager and staff are so loving and caring that it feels like mum is with an extended family and the other residents are friends who all support each other when they can. The kindness of the manager and all her staff is exceptional and their expert, professional, capable handling of all personal care is just wonderful. Every day there are supervised activities available to stimulate the mind and body which are fun and inclusive or your own room can be your sanctuary, decorated as you choose if you prefer.

Entertainment such as a pianist playing all the old songs, other musicians and quizzes, animal therapists bring their furry friends to be stroked, craft making and painting afternoons, gentle therapeutic exercise sessions and a hairdresser all come weekly, fortnightly or monthly.. Once a month there is a church service with communion followed in the afternoon by a church choir to lead hymn singing.
Seasonal favourites include; easter bonnets to make; fireworks on bonfire night; pantomimes and cards at Christmas. A beautiful garden to walk in or sit and enjoy the sunshine when summer comes or enjoy it from the warm, bright conservatory instead.

When that day comes for your relative to have twenty-four-hour care they will soon think of Orchard House as home with some surprising benefits. Your shoulders will drop with relief like ours did when you realise the quality of care is second to none.

How likely would you be to recommend Orchard House? Extremely Likely

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Average Rating:   5 out of 5

I am writing to say how pleased I have been with all the staff at Orchard House for the care and respect they have given my mother over the last seven years. I live in Australia and it was very important for me to know my mother was "in good hands" as I couldn't be there with her on a daily basis. Whenever I visited from abroad, the staff couldn't have been more helpful or friendly. The home was always bright and welcoming and smelled fresh and clean and mum was always clean and well fed and very comfortable in her bed. She passed away on 20/12/17 and the staff were with her at the end, caring as always.

How likely would you be to recommend Orchard House? Extremely Likely

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Average Rating:   4.6 out of 5

My relative was resident at Orchard House for four years up to her death in December 2017. This home was selected due to a recommendation from someone who had previously had a relative cared for there and had felt that the staff always provided excellent care whilst often going above and beyond.
I would like to now echo those comments based on my own experiences and interactions with the home in the care of my relative over the last four years.
At all times we felt that all the staff were actively involved and concerned for the wellbeing of my relative. They maintained excellent communication with myself. Any areas of concern with regards to my relatives health were raised and dealt with promptly by them and I was kept informed.
Going to visit there was always a pleasure. The staff made you very welcome no matter when you visited. There was a very low turnover of staff in those four years which I think reflects good leadership at the home.
I am happy to recommend Orchard House to others.

How likely would you be to recommend Orchard House? Extremely Likely

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Average Rating:   4.8 out of 5

My brother arrived at Orchard house in March 2016. He is blind, unable to walk and his memory is fading. I visit every afternoon and we do crosswords and talk and listen to music. He is very settled at the care home and content. The home has many activities such as painting and my brother would love to have joined in. He has a very nice room where we can talk about his life, laugh and sing without interfering with the other residents. The staff are very kind, busy and approachable.

How likely would you be to recommend Orchard House? Extremely Likely

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Average Rating:   4 out of 5

My mother in law has been in Orchard House since February 2017. She has dementia and cancer. All of the staff are wonderful. They are so caring and kind, always on hand to help in all circumstances. The standards of cleanliness is first class - as is the home cooked food!
The manager is very professional and very kind, she plays a key role in the home every day. The home is well staffed and I couldn't praise it highly enough.

How likely would you be to recommend Orchard House? Extremely Likely

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Average Rating:   5 out of 5

My mother is 94 years old and suffers from dementia and other health issues. She moved into Orchard House in February 2017. The care she receives from all the staff is fantastic. They are so kind, loving, thoughtful and always professional. The home is always clean and homely. There are activities to join in every day if the residents like to. The food is fresh, home cooked and delicious. I cannot recommend Orchard House highly enough!

How likely would you be to recommend Orchard House? Extremely Likely

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Average Rating:   5 out of 5

The manager and staff provide a caring and welcoming residence. My relative was reluctant and difficult before becoming a resident. She now says that she is very happy and quite content to live there. Family and friends are always welcome anytime and can join residents for a meal or activity. The food is homemade to a good standard and plentiful, all diets catered for. The staff readily listen to any concerns. We are happy and relieved to have found such a lovely place for our family member.

How likely would you be to recommend Orchard House? Extremely Likely

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Average Rating:   4.6 out of 5

After some investigation around the area, we found Orchard House for my father who was suffering from Dementia. Although he was only with Orchard House for 2 months we found the management and staff to be very caring, friendly and supportive of Dad's needs.
We would not hesitate to recommend Orchard House to any potential future clients.

How likely would you be to recommend Orchard House? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are very friendly and seem really to care for the residents. The home is always odour free. The food - I am usually offered lunch when I visit is wholesome and fresh. With the rapid approach of the IT competent generations I am glad to hear that WiFi will be installed. This will enable visitors to use iPads to show residents family photos and increasingly allow residents whether or not suffering dementia to link with the outside world using their own devices and/or with the help of the staff.

How likely would you be to recommend Orchard House? Likely

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Average Rating:   4.5 out of 5

Mum settled into Orchard House very quickly. I feel reassured that she is being well cared for in a safe environment. Mum is happy with her room and continues to have her own hairdresser visit regularly. The lovely garden is easily accessible through the conservatory. Mum is encouraged to hold on to her independence with support always there when required. I have always been made to feel welcome when visiting.

How likely would you be to recommend Orchard House? Likely

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Average Rating:   4.7 out of 5

My mother moved in to Orchard House in October 2015. She has settled in really well and I feel very happy knowing Mum is safe and being looked after. She praises the home cooked food and joins in the varied activities that are offered each day. The staff have all gone out of their way to make Mum feel safe, happy and cared for and are invariably so friendly and welcoming to us when we visit. We are always offered tea/coffee and cakes and any problems are discussed with us and then acted upon very quickly. Orchard House feels like a large friendly family home and I do not think I could have found a better care home anywhere in Bexhill. Ollie the resident cat is the icing on the cake!

How likely would you be to recommend Orchard House? Extremely Likely

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Average Rating:   5 out of 5

My Father spent the last four months of his life at Orchard House, it having been suggested by Social Care. I knew immediately I set foot in the home that it was well managed and a safe environment for him, I was very comfortable leaving him in their care.

How likely would you be to recommend Orchard House? Extremely Likely

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Average Rating:   4.1 out of 5

My mother is 90, has limited mobility and dementia. She has been living at Orchard House for 8 months and enjoys the company of the residents and staff. She does get confused about things sometimes but the staff are very caring and helpful. The atmosphere is like a big family and reassuring for both residents and their families.
I am happy with the care that my mother receives and would recommend Orchard House to anyone.

How likely would you be to recommend Orchard House? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

5 Bed Vacancies

posted 22 May 2018

We currently have 5 single en-suite bedrooms available.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Orchard House

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Orchard House