The Park Beck

21 Upper Maze Hill, St Leonards-on-Sea TN38 0LG
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9.5 37 Reviews
  • The Park Beck, St Leonards-on-Sea
Park Beck Residential Care Home offers residents the pleasant location of St Leonards-on-Sea, while achieving satisfying levels of residential and dementia care.

Luxury bedrooms, physio and aromatherapy, and a wide range of organised outings and entertainments have been set up with a quality lifestyle in mind, and the spacious lounges are excellent places to socialise in.

The home is regulated by Care Quality Commission inspections and is part of a growing care portfolio from the widely-respected Regal Care Trading.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £850 – £1100
  • Self-Funded Residential Dementia Care: £850 – £1100
  • RESPITE Self-Funded Residential Care: £850 – £850
  • RESPITE Self-Funded Residential Dementia Care: £850 – £850

These prices are only a guideline, please contact The Park Beck to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Theresa Marshall (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors welcome any time of the day/evening. Please sign in the visitors book upon arrival, and sign out when leaving. Parkbeck Care Home does allow visitors to bring pets in, like dogs, please get in touch concerning any other animals. Ramps are available for the front door, please ring the bell and a staff member will be happy to assist.

Parking

  • Private car park, which can hold about 10 cars, if a space is needed closer to the door due to disability, then please ring and Parkbeck Care Home will make one available. The car park has two entrances.

The Park Beck Reviews (37)

Total of 37, showing 1-20
9.5

The Park Beck has a Review Score of 9.5 (9.548) out of 10, based on 11 reviews in the last 2 years. Over all time The Park Beck has 37 reviews.

Overall Experience

  • 23
  • 13
  • 1
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Date Published

37
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Review from Claire S (Daughter of Resident) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received exceptional care during her eight-to-nine-week stay at Park Beck prior to her passing. The staff provided outstanding service, ensuring her every need was met. The manager's performance was exemplary, and the entire team displayed exceptional compassion and care, extending their support
even after my mother's death.

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Review from Gloria W (Sister of Resident) published on 2 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my sister lived together and sadly she had to go into a home for respite. We chose Park Beck due to the welcoming staff. We have no complaints and my sister said she was well looked after and enjoyed the activities.

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Review from Stephen R (Son of Resident) published on 16 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately it was decided that Dad would be cared for in a residential home as he could no longer look after himself. We were given several choices of homes by Adult Social Care and we chose Park Beck. We are very happy that we made this decision. Initially my dad was quite difficult and the staff
at Park Beck dealt with this very well. He seems happier now and he gets taken to see my mum, who is in a home elsewhere, on a regular basis. Thank you!

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Review from Marion D (Wife of Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First experience of staying in a care home went well from being greeted at the door by a staff member, who was amazing in assisting with the settling in and making my husband feel comfortable. The manager and all staff were excellent. Please tell them we hope to see them again in the future. Many thanks
to you all.

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Review from Anthony D (Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had an excellent experience at Park Bech Care Home and said that the staff are wonderful and caring and will help me when I need it, they are supportive with all my needs.

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Review from E M (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are having respite care for one month whilst their bungalow gets much needed work on it. The carers are always polite, patient and helpful. My parents say the food is always lovely and tasty. I visit every day without an appointment and the place is always clean. It was the best home
we viewed. Mum has a tv in her room and dad has a sensor mat for when he gets up.

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Review from Leanne C (Daughter of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, always checking in and made me feel welcome from the start. My dad has told me that they take good care of him and he gets along with them and all evidence points to this being 100% true. I feel that they deserve so much more than what they get for the amazing job they do.
I am so glad my dad is there with them as I don't think he could have gone anywhere else that would produce an uplifting vibe as they do at Park Beck and to all the staff, I say thank you.

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Review from M H (Friend of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A marked improvement in activities. Interaction between staff and residents shows deep affection, warmth and person-centred attention. Staff and management are responsive to any comment or concerns raised. A care home full of warmth, commitment and love. I would be more than happy to recommend this
care home to friends and family.

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Review from Paul C (Husband of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The attention and care given to my wife is beyond satisfactory.

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Review from T H (Daughter of Resident) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Took my Mum for 1 week of respite to try and give my Dad of 85 years a break from caring for his wife, who have been married for 65 years.
Very upsetting to leave Mum there, and I felt like I had abandoned her, but to be honest, I couldn't find fault with Park Beck at all.
The staff that I met were
amazing, credit to the carer and the manager is a diamond, very helpful, caring, and went above and beyond to be helpful, accommodating, and to totally respect your wishes, to make your loved one feel comfortable.
A big thank you to all staff concerned in looking after my Mum on her week of respite at Park Beck, and I certainly wouldn't hesitate in taking Mum back for respite in the near future. A big thank you to everyone.

Reply from Steve Cooper, Home Manager at The Park Beck

Thank you so much for such a lovely review, I will share your kind words with the team.

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Review from Laurence B (Son of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and I had a few awful experiences with care homes in the area. After looking for months for a decent home for Mum, ironically my brother found Park Beck right next to his work. Park Beck does exactly what it says on the tin. No pretending to be something they are not but doing exactly as
they say they will. Mum has had nothing but excellent care and kindness since she has been there. The manager obviously selects excellent staff. It’s so sad that Mum is in a home and so confused but knowing she is well cared for makes it so much easier. The place is warm and clean and the staff are lovely. Would recommend it to anyone. A wonderful care home run by people who care deeply for their residents.

Reply from Kate Jeffery, Home Manager at The Park Beck

Thank you so much for such a lovely review, I will share your kind words with the staff. Thank you.

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Review from Paul R (Brother of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not been able to visit The Park Beck since my last visit in 2022 but have always been kept informed, especially over Christmas.

Reply from Steve Cooper, Home Manager at The Park Beck

Thank you Paul for this review, it is important that any feedback we have we can pass on to the team or learn from any concerns.

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Review from Monima O (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The tender care given by the nursing staff to my Mother in her final days was massively appreciated by my brother and I as we live so far away.
Not only by photos which were taken of her and WhatsApp to my mobile but every suggestion to make her life easier.
Words fail me how brilliant the carers
were and even when I telephoned, I was always met with a cheery voice on the phone.
I never went into her room or experienced food and drink so I clicked below 'excellent' as the rest is, let's face it.
I would doubt if there is a better care home for dementia patients in the UK.

Reply from Steve Cooper, Home Manager at The Park Beck

I am deeply touched by the beautiful words used regarding my staff and my home. For you to take the time to write a review at your time of loss is very moving and unexpected. I will ensure to pass on your words to all the staff, and it was a pleasure for us to be able to be a small part of your mother's life. Thank you so much Monima.

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Review from Gail G (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for and I am kept well informed of all her requirements. This is the most important aspect for me. The staff are always welcoming and my mother's room is clean and tidy. I recommend this care home - I know what a difficult decision this can be for one's loved one.

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Review from Gillian S (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents have been residents at Park Beck for a year, and although it has been impossible to have more than limited access to the home due to Covid restrictions, the interaction with the staff has been excellent. Both my parents have dementia and are treated with respect and care appropriate to their
needs.

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Review from S C (Daughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have always been, and continue to be, very pleased to have chosen Park Beck Care Home to look after my mother. She is very happy and extremely well cared for. We are very impressed with all the staff's commitment and caring. This is superb, especially in these times of pandemic. We are
always informed of changes and regularly speak with my mother. To be covid free is a testament to everyone's hard work, planning and dedication. Thank you.

Reply from Steve Cooper, Home Manager at The Park Beck

Thank you so much for the kind words, I will ensure the staff are aware of your comments.

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Review from Raymond S (Power of Attorney of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased that I got him into Park Beck Care Home. He is very happy there.

Reply from Steve Cooper, Home Manager at The Park Beck

Thank you for filling in the review and am very grateful you are happy with the care we provide.

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Review from Bruce P (Son of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the past 20 months, my mother has been a resident at Park Beck and my family and I have been delighted with the care she has received throughout that time.

Reply from Steve Cooper, Home Manager at The Park Beck

Thank you Bruce for your comments. I will ensure these are passed on to the staff team.

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Review from I C (Son of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Park Beck continue to provide excellent levels of care and support to my mother despite the exceedingly difficult operational circumstances as a result of Covid. They have provided excellent communication with me throughout this extended period when Covid restrictions have made it impossible
for me to see mum in person. I still feel very connected with mum and involved in all decisions related to her wellbeing.

Reply from Steve Cooper, Home Manager at The Park Beck

Thank you so much for these words. It will mean a lot to the staff.

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Review from B H (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Park Beck are genuinely kind and caring, creating a warm family atmosphere for the residents to enjoy. During the Covid pandemic, I have been relieved that my mother has been in a secure and well-organised environment. Their conscientious work has kept the virus at bay and their efforts
are very much appreciated.

Reply from Steve Cooper, Home Manager at The Park Beck

Thank you for the positive feedback, it is greatly appreciated.

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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for The Park Beck is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.548 for The Park Beck is calculated as follows: ( (79 Excellents x 5) + (37 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 126 Ratings = 4.548

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Park Beck is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (7)

Meet the Team (2)

Theresa

Theresa Marshall

Job Title: Registered Manager

Joined: 2024

I started out in care when my children were small. I worked night shifts once they got older, and then I moved on to day shifts. I progressed to senior carer quickly before being promoted to deputy manager, where I worked closely with the manager for 8 years in a dementia home, which I loved. I completed my level 5 registered manager award at that time. I then felt it was time to venture on my own and became the registered manager of a medium-sized home, putting what I had previously learnt into practice. I then moved to Hastings and felt I needed to find somewhere closer to home. I'm so glad I did, as that's when I found Park Beck 7 months ago, and I have not looked back!

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Lucy Ermalai

Job Title: Deputy Manager

Joined: 2022

I joined Park Beck in early 2022, starting as a housekeeper and worked my way up to Deputy Manager. I spend my days either in the office supporting the home manager in the running of the home or on the floor with the residents. Seeing the residents smiling, laughing and feeling safe within the home motivates me to do the best that I can .

Frequently Asked Questions about The Park Beck

What types of Care is The Park Beck registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Park Beck have?

There are 33 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Park Beck?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Park Beck to the centre of St Leonards-on-Sea?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Park Beck to verify any information. View our terms and conditions. The Park Beck has an Enhanced Service - more info.