The Park Beck

21 Upper Maze Hill, St Leonards-on-Sea TN38 0LG
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9.5 43 Reviews
  • The Park Beck, St Leonards-on-Sea
Park Beck Residential Care Home offers residents the pleasant location of St Leonards-on-Sea, while achieving satisfying levels of residential and dementia care.

Luxury bedrooms, physio and aromatherapy, and a wide range of organised outings and entertainments have been set up with a quality lifestyle in mind, and the spacious lounges are excellent places to socialise in.

The home is regulated by Care Quality Commission inspections and is part of a growing care portfolio from the widely-respected Regal Care Trading.
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Care Provided by The Park Beck

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £850 – £1100
  • Self-Funded Residential Dementia Care: £850 – £1100
  • RESPITE Self-Funded Residential Care: £850 – £850
  • RESPITE Self-Funded Residential Dementia Care: £850 – £850

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact The Park Beck to find out the exact price for your requirements.

Contact The Park Beck to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Park Beck to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Theresa Marshall (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors welcome any time of the day/evening. Please sign in the visitors book upon arrival, and sign out when leaving. Parkbeck Care Home does allow visitors to bring pets in, like dogs, please get in touch concerning any other animals. Ramps are available for the front door, please ring the bell and a staff member will be happy to assist.

Parking

  • Private car park, which can hold about 10 cars, if a space is needed closer to the door due to disability, then please ring and Parkbeck Care Home will make one available. The car park has two entrances.

The Park Beck Reviews (43)

9.5

The Park Beck has a Review Score of 9.5 (9.526) out of 10, based on 17 reviews in the last 2 years.
Over all time The Park Beck has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Park Beck
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Review from Gillian S (Daughter of Resident) published on 27 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents have been residents at Park Beck for a year, and although it has been impossible to have more than limited access to the home due to Covid restrictions, the interaction with the staff has been excellent. Both my parents have dementia and are treated with respect and care appropriate to their
needs.
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Review from S C (Daughter of Resident) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we have always been, and continue to be, very pleased to have chosen Park Beck Care Home to look after my mother. She is very happy and extremely well cared for. We are very impressed with all the staff's commitment and caring. This is superb, especially in these times of pandemic. We are
always informed of changes and regularly speak with my mother. To be covid free is a testament to everyone's hard work, planning and dedication. Thank you.
Reply from Steve Cooper, Home Manager at The Park BeckThank you so much for the kind words, I will ensure the staff are aware of your comments.
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Review from Raymond S (Power of Attorney of Resident) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased that I got him into Park Beck Care Home. He is very happy there.
Reply from Steve Cooper, Home Manager at The Park BeckThank you for filling in the review and am very grateful you are happy with the care we provide.
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Review from Bruce P (Son of Resident) published on 1 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For the past 20 months, my mother has been a resident at Park Beck and my family and I have been delighted with the care she has received throughout that time.
Reply from Steve Cooper, Home Manager at The Park BeckThank you Bruce for your comments. I will ensure these are passed on to the staff team.
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Review from I C (Son of Resident) published on 24 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Park Beck continue to provide excellent levels of care and support to my mother despite the exceedingly difficult operational circumstances as a result of Covid. They have provided excellent communication with me throughout this extended period when Covid restrictions have made it impossible
for me to see mum in person. I still feel very connected with mum and involved in all decisions related to her wellbeing.
Reply from Steve Cooper, Home Manager at The Park BeckThank you so much for these words. It will mean a lot to the staff.
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Review from B H (Daughter of Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Park Beck are genuinely kind and caring, creating a warm family atmosphere for the residents to enjoy. During the Covid pandemic, I have been relieved that my mother has been in a secure and well-organised environment. Their conscientious work has kept the virus at bay and their efforts
are very much appreciated.
Reply from Steve Cooper, Home Manager at The Park BeckThank you for the positive feedback, it is greatly appreciated.
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Review from F P (Great-granddaughter of Resident) published on 16 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care given to my Nan, they always inform me of any problems or issues. My Nan is very happy.
Reply from Steve Cooper, Home Manager at The Park BeckThank you for the kind words. I will ensure these are passed onto the team. It will mean a lot to them.
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Review from J J (Husband of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff excellent.
Overall standards good.
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Review from Dorothy L (Wife of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with my husband's care at Park Beck, the staff are kind and caring and I am always made welcome.
Reply from Steve Cooper, Home Manager at The Park BeckThank you for your kind comments, I will pass these on to the team.
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Review from Dulcie R (Sister of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Your staff are extremely polite, helpful. Always attentive and caring.
Reply from Steve Cooper, Home Manager at The Park BeckThank you for the kind words. I will pass these on to the team
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Review from Caroline R (Sister of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff has shown consistent detailed attention to each patient. They are kind and gentle, very professional at all times.
Reply from Steve Cooper, Home Manager at The Park BeckThank you for the kind words. I will ensure I pass these on to the team. Steve Cooper - Registered Manager
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Review from J R (Sister-in-law of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, kind, caring staff. Gentle and courteous.
Reply from Steve Cooper, Home Manager at The Park BeckThank you for the kind words. I will ensure I pass these on to the team. Steve Cooper - Registered Manager
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Review from James D (Brother of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent and caring staff. Kind, courteous and gentle.
Reply from Steve Cooper, Home Manager at The Park BeckThank you for the kind words. I will ensure I pass these on to the team. Steve Cooper - Registered Manager
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Review from M H (Daughter of Resident) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An exceptionally high standard of care, commitment and compassion. The care team and the management make it their duty to get to personally know each resident and to provide them each with person-centred care. Staff members have bonded with the residents and the atmosphere is one of cheerfulness, light-hearted
banter and a strong sense of security and commitment.
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Review from Lynn P (Niece of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All ok. Very good. Happy and dignity good.
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Review from Debbie S (Daughter of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum has never been one to interact but since leaving at Parkbeck, Mum engages with other residents and staff and joins in any activities. Mum has also been eating better and gained weight, which is a good thing as she is so slight. Mum is happy at Parkbeck so we are all happy.
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Review from Rita C (Friend of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and helpful, always at hand if needed. Residents seem happy and contented and like joining in the activities provided. Food is good and snacks available if required. It does seem that when I visit that the residents are doing the same or similar activity. It would be nice if
they had a lot more variety.
Reply from Steve Cooper, Home Manager at The Park BeckThank you for your comments. I will look at the activity programme with our coordinator and ask our residents at the next meeting and see what changes we can make.
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Review from Marylynne C (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friendly welcoming home.
Fantastic staff.
Brilliant food.
Excellent activities.
Highly recommended.
Reply from Steve Cooper, Home Manager at The Park BeckThank you for your kind comments. I will be sure to pass these on to the team.
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Review from Michael B (Brother-in-law of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are kept well informed of whats happening with my brother-in-law. I would 100% recommend Parkbeck to anyone.
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Review from Linda B (Sister of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Parkbeck is a wonderful home. They do everything to look after my brother and let me know whats going on with him.
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Current Review Score: 9.5 (9.526)

Overview of Review Score

The Review Score of 9.5 (9.526) out of 10 for The Park Beck is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.601 for The Park Beck is calculated as follows: ( (131 Excellents x 5) + (55 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 198 Ratings = 4.601
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for The Park Beck is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Theresa

Theresa Marshall

Job Title: Registered Manager Joined: 2024

I started out in care when my children were small. I worked night shifts once they got older, and then I moved on to day shifts. I progressed to senior carer quickly before being promoted to deputy manager, where I worked closely with the manager for 8 years in a dementia home, which I loved. I completed my level 5 registered manager award at that time. I then felt it was time to venture on my own and became the registered manager of a medium-sized home, putting what I had previously learnt into practice. I then moved to Hastings and felt I needed to find somewhere closer to home. I'm so glad I did, as that's when I found Park Beck 7 months ago, and I have not looked back!

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Lucy Ermalai

Job Title: Deputy Manager Joined: 2022

I joined Park Beck in early 2022, starting as a housekeeper and worked my way up to Deputy Manager. I spend my days either in the office supporting the home manager in the running of the home or on the floor with the residents. Seeing the residents smiling, laughing and feeling safe within the home motivates me to do the best that I can .

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