Grosvenor Lodge

I can't express how welcoming Grosvenor Lodge is. My husband has been here 2 years and the staff are kind, caring, compassionate.They meet every resident's individual needs and nothings too much trouble. The rooms are nice and well furnished and clean. There are activities most days for everyone to join in. There's a lovely conservatory. A TV room and a quiet room. So choice for all. It's most definitely one of the better ones. The staff have all worked here a long while. They really are the loveliest and most professional of people to care for your loved ones.

I looked at a lot of homes before I settled on Grosvenor Lodge and I haven't been disappointed. The place is full of life - everyone is so friendly and it feels homely and not institutional at all. The staff are kind, caring and attentive, the activities are brilliant and the food is home-cooked and lovely. Whilst there is a very welcoming and informal approach it is supported by high professional standards and excellent communication between staff - it doesn't matter who answers the door, they know where my mum is and how she's doing. If I mention in passing that I'm worried about her health, by the time I've got to the office to make it official, they've already arranged a doctor's appointment. They have gone above and beyond to settle my mum in, even painting one of her walls bright pink. Nothing is too much trouble. It has been a tough old time and I feel personally supported. I can't thank the team at Grosvenor Lodge enough.

I chose this home for my mum as I was really impressed wth the aesthetics and bright appearance of the home. Since being there (1 year) I have been delighted with the care and attention of the staff who look after her. They are always cheerful and welcoming and it seems to be a lovely environment for the residents with lots of activities and celebrations well planned ie Christmas, Mother's Day & Valentines.

The staff at Grosvenor Lodge took fantastic care of my husband while he was with them with complex health issues. He was well supported from the start. It is a very warm and caring atmosphere with lots of activities on offer, consistent staff you get to know and trust. The food is home cooked and varied and healthy. Couldn't have asked for a better place. They all went above and beyond. No time spared to feel welcome and listened to. Thank you.

It was a very difficult decision for our family to place my mother into a care home but unfortunately, like many people experiencing Alzheimer's became too difficult for us to give her the care she really needed. It turned into the best decision we made because we have total peace of mind that she is safe and cared for by the home. It means that we can spend quality time with our mother now instead of the stressful situations we were dealing with. The home is really lovely, rooms are well kept, entertainment is really fun for the residents, staff and management are friendly and communicate well with us. Overall we are very happy with the care she receives under quite difficult circumstances due to the illness.

Very well-run care home that listens to relatives and puts the residents at the heart of its care. Understands Dad's needs and ensures his quality of life is as good as it can be.

My Dad has now been here three and a half years and throughout this time he has always felt comfortable with all his needs met. From our view we see the effort and organisation put in place to cover all this. Credit goes to all the support staff and management. The pet visits bring a nice smile to his face.

The care and support my mother receives is excellent. All teh staff are great. The home itself is lovely and always clean. Nothing is too much for any requests I have made. Management are approachable and friendly. The family are so reassured that our mum is treated with respect and dignity. I cannot praise everything enough and have recommended this care home to friends.

We are kept updated with any health problems that may occur by the management team. So that familiarity and bonding is built up with residents, generally my parents are allocated their own carer to wash and dress them each day. The carer then builds trust and friendship, which develops over months and years having the same carer.

My wife entered Grosvenor Lodge in May 2022. Her Alzheimer's was causing memory problems with the addition of bouts of aggression and incontinence. Inevitably, the memory continues to deteriorate, but with the excellent care provided the aggression has largely been brought under control with added medication when needed. I have the highest regard of the management and staff at Grosvenor Lodge. The care and attention is evident at all times. This year, 2023, has seen a complete refurbishment with fresh paintwork, new flooring etc.

I find Grosvenor Lodge Care Home to be very well run. Excellent contact with management who know all their residents very well. All staff appear to be very kind and patient with residents.

As with most people, I was full of mixed feelings about delivering my mum into the care of others. I shouldn't have. My mum's care has been first-class all the way. I'm full of gratitude for the consistent professionalism and especially the level of care from the whole team. My mum has actually thrived in the Grosvenor Lodge, and I probably see her smile and laugh more now than in a long time. The care given has ensured she has kept her independence and is now a person who enjoys joining in with games and activities. Her needs are met in all ways, and I'm always grateful to the whole team.

A very big thank you to the team.

Thank you to everyone involved. Thank you so much.

We as a family cannot fault anything with this care home, the staff go above and beyond all of our expectations and I know my Dad is safe and well looked after, he’s always well kept, happy and always has a smile on his face. Thank you to all involved at Grosvenor Lodge.

I cannot review all facilities as covid precautions mean I have not seen all of them. I can only really review the care and the staff and they have been excellent throughout the time my sister has been in the home.

We were reluctant to place my mother in care but we couldn’t cope at home any longer. They have made my mother so welcome she is so well looked after here. The staff are wonderful both with her and us when we make our visits. Couldn’t ask for a better safe place for her to be. Thank you to everyone that works there.

Mum has been at Grosvenor Lodge for three and a half years now. Each and every member of staff are so dedicated, kind and caring and I honestly feel content and happy knowing that my mum is being loved and cared for by people who have a real understanding of Alzheimer's. The staff are angels and I'm not sure what I'd do without them. I cannot recommend Grosvenor Lodge enough.

I cannot speak highly enough of the staff and management of the home who have been operating under extreme pressure for the last couple of years due to the pandemic.

My brother was at a different care home but he never really settled. However, he was happy and settled in a very short time at this care home. My family and I have been very impressed by the friendliness, care and capabilities of all the staff there. The cleanliness there is exceptional. I looked at several care homes before finding this one.