St Anne's Residential Care Home

92 Mill Road, Burgess Hill RH15 8EL
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8.7 2 Reviews
  • St Anne's Residential Care Home, Burgess Hill
St Anne’s Residential Care Home provides a warm and welcoming environment where every resident is treated with genuine care, dignity and respect. The home fosters a family-like atmosphere in which individuals feel valued, comfortable and truly at home.

The dedicated team takes time to understand each resident’s story, preferences and needs, delivering personalised care that promotes independence, wellbeing and happiness.

With a strong commitment to kindness, compassion and excellence, St Anne’s offers a safe, supportive setting where residents can enjoy life to the fullest.
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Care Provided by St Anne's Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1350
  • RESPITE Self-Funded Residential Care: £1150 – £1350

These prices are only a guideline, please contact St Anne's Residential Care Home to find out the exact price for your requirements.

Contact St Anne's Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Anne's Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • St Annes Care Ltd
  • Privately Owned

Person in Charge

  • Nasreen Zafar (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (18)

Visiting

  • No restrictions

Parking

  • St Anne's has a dedicated car park and there is plenty of on road parking for those rare occasions when the car park is full.

St Anne's Residential Care Home Reviews (2)

8.7

St Anne's Residential Care Home has a Review Score of 8.7 (8.651) out of 10, based on 2 reviews in the last 2 years.
Over all time St Anne's Residential Care Home has 2 reviews.

Overall Experience
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Total of 2, showing 1-2
Review from Sue M (Niece of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has been a resident at St Anne's for over eight years, and I can say with confidence that the care she receives is consistently excellent. The staff are not only professional but also deeply compassionate - they treat her with dignity, patience, and genuine warmth every single day.


Over the

years, I've seen how the team go above and beyond to make her feel at home. They have taken time to understand her needs, preferences, and personality. My Aunt is always encouraged to join in activities, and her wellbeing - both physical, emotional, and spiritual - is clearly a priority.


The home itself is welcoming, with a family atmosphere that makes visiting a pleasure. There are lovely lounges for family events. Communication with me has been open and honest, and I always feel reassured that my Aunt is safe, cared for, and respected.


I am deeply grateful to the team for the dedication they show every day. They have made a huge difference to the quality of my Aunt's life.

Reply from Nasreen Ferdous Zafar, Registered Manager at St Anne's Residential Care HomeThank you so much, for taking the time to share such a heartfelt and thoughtful review. We are truly grateful for your kind words.

It means a great deal to our entire team to know that your aunt has felt at home at St Anne's for so many years, and that the care and support she receives continue to meet your expectations. Our staff work hard to provide not only professional care, but also the compassion, patience, and genuine warmth that help each resident feel valued and respected.

Creating a welcoming, family-focused atmosphere is something we take great pride in, and we're glad this shines through in your experience when visiting.our feedback about communication and the trust you place in us is truly appreciated. We will be sure to share your lovely comments with the whole team - they will be deeply touched.

Thank you again for your continued support and for recognising the dedication of our staff. It is an honour to care for your aunt.
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  • Care / Support
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  • Treated with Dignity
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  • Value for Money
Review from Steve T (Son of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at St.Anne's for about 18 months as she is unable to manage living on her own. I find St Anne's to be clean and comfortable, it's like living at home rather than a clinic, furniture can be quirky, China doesn't always match but does it matter it's warm and inviting. The staff are
wonderful and approachable, nothing is too much trouble and they always have smiles on their faces.
The residents are well fed, mum can be a picky eater but they work well with her.
The room was a blank canvas so when she moved I was able to furnish it as if it was her previous home which helped her feel more settled.
She has finally settled after losing her independence, she wasn't happy at losing her home of over 30years but that's what old age and a stroke can deliver.
Overall I am very happy with the care that mum receives and it now allows me to live my life as well knowing she is safe and secure.
Reply from Nasreen Ferdous Zafar, Registered Manager at St Anne's Residential Care HomeThank you so much, Steve, for your thoughtful and kind review. We are truly delighted to hear that your mum feels settled, well cared for, and happy here at St Anne's Residential. It means a great deal to our team to know that she is enjoying life with us.

Our staff work hard to create a warm, respectful environment where every resident feels valued, so your feedback is incredibly encouraging. We will be sure to pass on your lovely comments to the team members who helps bring a smile to her face each day.

We genuinely appreciate your trust in us and your continued support. Thank you once again for taking the time to share your experience.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.7 (8.651)

Overview of Review Score

The Review Score of 8.7 (8.651) out of 10 for St Anne's Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for St Anne's Residential Care Home is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.651 Points relating to the number of positive Reviews for St Anne's Residential Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8. 2 Positive Reviews ÷ 3.8 = 0.526
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Nasreen

Nasreen Ferdous Zafar

Job Title: Registered Manager Joined: 2025

With over 12 years of experience in adult residential care, Nasreen began her journey as a Care Assistant and worked her way up to become Registered Manager. Her path reflects a deep commitment to person-centred care and the belief that every resident deserves to feel respected and valued.


As Nasreen often says, “When I walk through the home each morning, I don’t just see residents, I see familiar faces, stories, and lives that we’re a small part of. That’s what makes this work so meaningful. Caring for others has always been more than just a job for me; it’s something I have built my life around.”


Recently registered with the CQC, she leads the team with warmth and professionalism - ensuring the home not only meets but exceeds care standards. Passionate about developing others, Nasreen takes pride in mentoring her team and championing continuous improvement.


Fluent in English, Bengali, Hindi, and Urdu, Nasreen brings a deep sense of empathy and cultural understanding to her work, helping every resident feel seen, understood, and cared for with dignity.

Ashli

Ashli Jose

Job Title: Deputy Manager Joined: 2025

With over eight years of experience in health and social care, Ashli is passionate about delivering high-quality, person-centred support that promotes dignity, independence, and well-being. Her background in Clinical Nutrition and Health Service Management allows her to take a holistic approach - ensuring residents’ physical, emotional, and nutritional needs are met with care and compassion.


“Every day, I am reminded that small moments - a smile, a chat, a shared laugh can make the biggest difference. I’ve always believed that great care starts with kindness and genuine connection,” says Ashli.


Dedicated to creating a warm, safe, and supportive environment for both residents and staff, Ashli plays a key role in maintaining the nurturing, family-like atmosphere that St Anne’s is known for.

Frequently Asked Questions about St Anne's Residential Care Home

What types of Care is St Anne's Residential Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Anne's Residential Care Home have?

There are 19 Single Rooms.

What are the Facilities & Services at St Anne's Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Anne's Residential Care Home to the centre of Burgess Hill?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Anne's Residential Care Home to verify any information. View our terms and conditions. St Anne's Residential Care Home has an Enhanced Service - more info.