





St Anne’s Residential Care Home provides a warm and welcoming environment where every resident is treated with genuine care, dignity and respect. The home fosters a family-like atmosphere in which individuals feel valued, comfortable and truly at home.
The dedicated team takes time to understand each resident’s story, preferences and needs, delivering personalised care that promotes independence, wellbeing and happiness.
With a strong commitment to kindness, compassion and excellence, St Anne’s offers a safe, supportive setting where residents can enjoy life to the fullest.
Care Provided by St Anne's Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 19 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact St Anne's Residential Care Home to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact St Anne's Residential Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- St Annes Care Ltd
- Private Owned
Person in charge
- Ashli Grace Jose (Acting Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2001
Room Information
- Single Rooms (19)
- Single Rooms with ensuite Wet Room (18)
Visiting
- No restrictions
Parking
- St Anne's has a dedicated car park and there is plenty of on road parking for those rare occasions when the car park is full.
St Anne's Residential Care Home Reviews (15)
St Anne's Residential Care Home has a Review Score of 9.7 (9.717) out of 10, based on 15 reviews in the last 2 years.
Over all time St Anne's Residential Care Home has 15 reviews.
It is very noticeable now that a Code is now necessary to get out of the building after a visit, having to wait for the Care Staff to let Visitors out.
It is very noticeable now that a Code is now necessary to get out of the building after a visit, having to wait for the Care Staff to let Visitors out.
We also appreciate you raising the point about staffing and the exit code and we want to reassure you that we take...
Thank you so much for taking the time to share your feedback, and for your kind words about the care your sister receives - it means a great deal to know she is well looked after.We also appreciate you raising the point about staffing and the exit code and we want to reassure you that we take this feedback seriously. We are mindful of ensuring our team remains fully available to support residents while also maintaining a safe, secure environment for everyone in the home. The code system was introduced with residents' safety as the priority and we are always looking at ways to make the process as smooth as possible for visitors.
Please do feel free to speak with our management team directly about your experience - we genuinely welcome the chance to look into this further and make sure visiting St Anne's remains as easy and reassuring as possible. Thank you again for your continued trust in us to care for your sister
St Anne's were very helpful with the initial admission and settling in process. Some of the staff knew my aunt because they recognised her as a local resident or their family's knew of her. All the care given to her was centred around her wishes and her likes and dislikes. They helped to make her...
St Anne's were very helpful with the initial admission and settling in process. Some of the staff knew my aunt because they recognised her as a local resident or their family's knew of her. All the care given to her was centred around her wishes and her likes and dislikes. They helped to make her birthday a very special occasion in a large private lounge with use of their tea kitchen and a member of staff to help. All of the staff throughout the home were friendly, professional, caring and patient, and understanding of the needs of the elderly. Thank you St Anne's.
It means...
Thank you so much for taking the time to share your kind words. We are delighted to hear that the admission and settling-in process went smoothly for your aunt, and that the local connections some of our staff had with her helped make St Anne's feel familiar and welcoming from the start.It means a great deal to know that her care was truly centred around her wishes, likes and preferences and that we could help make her birthday such a special occasion in our lounge. Moments like these are exactly what we aim to create for our residents and their families.
Thank you also for recognising the friendliness, professionalism, patience and understanding shown by our whole team. We will be sure to share your thoughtful review with them - they'll be so pleased to know their care made such a difference for your aunt.
My Cousin has now been in St Anne's for three months. We chose this home for him as it is so comfortable, cosy and and all the staff are so professional, cheerful and friendly. The care he is receiving is excellent, I could not fault it in any way. He has settled in very well and he had only been...
My Cousin has now been in St Anne's for three months. We chose this home for him as it is so comfortable, cosy and and all the staff are so professional, cheerful and friendly. The care he is receiving is excellent, I could not fault it in any way. He has settled in very well and he had only been there a few days and it was his birthday, they made a lovely cake for him which was enjoyed by the residents and me!! Well done Ashli and all at St Anne's for your excellent work
It's wonderful to know that our team's professionalism,...
Thank you so much for taking the time to share this lovely review. We are delighted to hear that your cousin has settled in so well at St Anne's over these past three months and that you have felt confident in choosing us as his home.It's wonderful to know that our team's professionalism, cheerfulness and warmth have shone through and that you have found the care excellent in every way. That birthday cake moment sounds like such a special memory - we love creating little touches like that to help residents feel celebrated and at home right from the start.
Thank you also for the specific shout-out to the whole team - we will be sure to pass on your kind words and they will be so touched to know the difference they have made for your cousin and your family.
After she had got shingles in April 2026 the family...
After she had got shingles in April 2026 the family suggested going to St Anne's for a months respite to be looked after and aid her recovery .
My mother in law was made to feel very welcome . She loves all the staff , who she says are very kind and will do anything for her .
We know she is eating well , and getting help with personal care . She is also enjoying the wide range of activities and socialisation that she experiences .
My mother in law has decided she wants to stay long term , and we are very grateful for all the care and attention she has been given .
It means a great deal to know that she is enjoying her meals, personal care, activities and the companionship...
Thank you so much for your lovely review, Sarah. We are delighted to hear that your mother-in-law has settled so happily into St Anne's and feels so well cared for by our wonderful team.It means a great deal to know that she is enjoying her meals, personal care, activities and the companionship of others. Creating a warm, welcoming home where every resident feels valued and supported is at the heart of what we do.
Thank you for trusting St Anne's with her care and for your kind words about our team. We are so pleased she has chosen to make St Anne's her long-term home and we look forward to continuing to care for her as part of our St Anne's family.
And that's what he did. Making friends with the other residents during activity times and eating with them. The staff were...
And that's what he did. Making friends with the other residents during activity times and eating with them. The staff were keen to get to know dad, his likes and dislikes and quickly learned his personality traits. They knew what he needed better than he sometimes did. They encouraged him to voice his needs and preferences and encouraged him socially, this was something he needed and thrived on. They knew when he wasn't himself and encouraged him to have a voice. Everyone was always very kind and respectful to him even when he was grumpy. I always knew he was safe, well cared for as if by family. The staff strive to make sure the residents are happy and try to make the days fun. He could not of ended his days any better. I'm so happy he was there and I will miss the dedicated staff.
It means a great deal to hear that he chose to stay at St Anne's and made it his home, forming friendships with other...
Thank you so much for sharing this beautiful and heartfelt review Cathy. We are so sorry for your loss and our thoughts are with you and your family at this difficult time.It means a great deal to hear that he chose to stay at St Anne's and made it his home, forming friendships with other residents, enjoying activities and mealtimes together. We are especially touched to know that our team took the time to truly understand his personality, likes, needs and encouraged him to find his voice and thrive socially. Treating each resident with kindness, patience and respect, even on the harder days, is at the heart of what we do.
Thank you also for your kind words about the safety, care and warmth he experienced and for trusting us to be part of his final days. Knowing he couldn't have ended his days any better means the world to our team and we will be sure to share your thoughtful words with the dedicated staff who cared for him.
During her time at St.Anne's she had been well looked after by some incredible staff. They were patient and kind, nothing was too much trouble. A picky eater, they made great efforts to give her what she wanted and she was...
During her time at St.Anne's she had been well looked after by some incredible staff. They were patient and kind, nothing was too much trouble. A picky eater, they made great efforts to give her what she wanted and she was waited hand and foot.
Her room was clean and comfortable and had a lovely bed, what more can you ask for. The managers and owners always stopped to talk when I visited and the carers were very welcoming.
The contact between me and the home was incredible, I was always kept up to date by email and telephone calls so I was able to be involved in her care.
Her final days were peaceful and when she left us at 3.25am, she wasn't alone as someone had sat with her all night.
Thank you St.Anne's with all my heart.
It means so much to hear that mum was happy and well cared for during her two years at St Anne's. Our team is truly...
Thank you so much Steve for taking the time to share such a heartfelt review. We are deeply sorry for your loss and our thoughts are with you and your family at this very sad time.It means so much to hear that mum was happy and well cared for during her two years at St Anne's. Our team is truly committed to providing care with kindness, patience and compassion.
We are also grateful for your kind words about the communication, the welcome you received and the reassurance you felt knowing you were kept involved in her care. Providing comfort and dignity during the final days is incredibly important to us and we are glad that your mum was surrounded by care and compassion. Thank you for trusting St Anne's to be part of your mum's journey, your appreciation means a great deal to the whole team.
Mum was very happy. The staff were very kind and provided excellent care, made Mum feel at home and provided activities which she greatly enjoyed. Mum loved the garden at St Anne's...
Mum was very happy. The staff were very kind and provided excellent care, made Mum feel at home and provided activities which she greatly enjoyed. Mum loved the garden at St Anne's where the staff would bring her a cup of tea while she completed the newspaper crossword. St Anne's would hold a garden event in the Summer which brought together both the residents and their families and staff.
As a regular visitor to Mum I always found the home clean and had a fresh ambiance , the staff very polite and caring and made to feel very welcome. Over the years Mum's care was adapted to her needs and the staff would always keep me informed.
Thank you to all the staff who looked after Mum. We as a family miss the regular visits now, Mum bless her passed on 19th September 2025 aged 97.
Thank you so much Jill, for taking the time to share such a heartfelt message.
It means a great deal to us to know that your mum felt happy, safe and truly at home during her years at St Anne's. We are especially touched to hear about the enjoyment she found in the garden, her daily crossword...
Thank you so much Jill, for taking the time to share such a heartfelt message.
It means a great deal to us to know that your mum felt happy, safe and truly at home during her years at St Anne's. We are especially touched to hear about the enjoyment she found in the garden, her daily crossword and the summer events shared with family and friends. These are the moments we strive to create for all our residents and it is very comforting to know they were meaningful for her.
We are also grateful for your kind words about our team and the care provided over the years, particularly in adapting to her changing needs and keeping you well informed. Your appreciation will be shared with the staff who cared for your mum and we know they will be deeply moved.
Thank you again for your thoughtful message and for allowing us to be part of her life at St Anne's.
My mother has recently moved to this care home late April and I wanted to leave feedback on my experience so far.
This care home is lovely and this is mainly due to their amazing staff! Every staff member I have met, including the kitchen staff have been extremely welcoming and helpful.
The...
My mother has recently moved to this care home late April and I wanted to leave feedback on my experience so far.
This care home is lovely and this is mainly due to their amazing staff! Every staff member I have met, including the kitchen staff have been extremely welcoming and helpful.
The care home itself is very homely with a pleasant atmosphere. My mother was moved there from Hospital and it is further away than I would initially want. However, I feel confident leaving her in their care because I know she is safe and well looked after.
I have no hesitation recommending this care home to anyone and I hope my mother stays here long term.
Thank you to all the staff at this wonderful Place. I truly appreciate your effort and care you give to all the residents.
Thank you
Thank you so much for taking the time to share your experience with us. We are delighted to hear that your mother has settled in well since moving to St Anne's and that you have felt welcomed and supported by our team.
Your kind words about our staff mean a great deal to us. We are very proud of...
Thank you so much for taking the time to share your experience with us. We are delighted to hear that your mother has settled in well since moving to St Anne's and that you have felt welcomed and supported by our team.
Your kind words about our staff mean a great deal to us. We are very proud of the warm, caring and homely environment they help create each day and it's wonderful to know that this has given you confidence and reassurance during what can often be a difficult transition following a hospital stay.
Thank you also for your recommendation and for placing your trust in St Anne's to care for your mother. Your appreciation will be shared with the whole team who will be truly touched by your thoughtful feedback.
There was always a warm welcome when entering, a smile and a friendly greeting after a long journey to get there.
There were two lovely Christmas parties I attended which showed how much work went into...
There was always a warm welcome when entering, a smile and a friendly greeting after a long journey to get there.
There were two lovely Christmas parties I attended which showed how much work went into the afternoon, and Lena is a treasure finding activities to keep the folk there occupied.
I will miss seeing some familiar faces , who always brightened up my Aunt's stay there.
A Big Thank You to you all.
Bev
It's lovely to hear that you always felt welcomed when visiting and that the Christmas...
Thank you so much for your heartfelt and thoughtful words. We are truly grateful for your kind feedback and are so pleased that your aunt experienced such warmth and kindness during her time at St Anne's.It's lovely to hear that you always felt welcomed when visiting and that the Christmas celebrations and activities brought joy to both residents and families. We will be sure to pass on your special mention to Lena, who works incredibly hard to create meaningful and enjoyable experiences for everyone in the home.
Your appreciation means a great deal to our whole team and we are honoured to have been part of your aunt's journey. Thank you again for your support and kind wishes, they will be warmly received by all at St Anne's.
All the staff have been caring and responded to her needs as necessary. I feel she is in a safe place. She has been made to feel part of the community and does enjoy taking part in the regular organised actitivies.
As regular visitors, we are happy...
All the staff have been caring and responded to her needs as necessary. I feel she is in a safe place. She has been made to feel part of the community and does enjoy taking part in the regular organised actitivies.
As regular visitors, we are happy with the welcome we recieve and know that should any issues arise the staff will keep the family informed.
I have no hesitation in recommending St Annes as a caring establishment.
Thank you very much for taking the time to share your experience. We are so pleased to hear that your mum has felt settled and supported during her time at St Anne's over the past two years.
It's wonderful to know that she enjoys being part of the community and taking part in the activities we...
Thank you very much for taking the time to share your experience. We are so pleased to hear that your mum has felt settled and supported during her time at St Anne's over the past two years.
It's wonderful to know that she enjoys being part of the community and taking part in the activities we organise. Our team works hard to ensure every resident feels safe, valued, and included, so your feedback is truly encouraging.
We are also grateful for your kind words about the welcome you receive when visiting and our communication with families. Thank you for your recommendation and for the trust you place in St Anne's to care for your mum.
My mother-in-law has been in St Annes for a month now, I must say I find the staff are excellent.
The whole place has a great atmosphere and the residents are cared for so well.
Good food, Good entertainment!
I am so glad she has settled in so well.
My mother-in-law has been in St Annes for a month now, I must say I find the staff are excellent.
The whole place has a great atmosphere and the residents are cared for so well.
Good food, Good entertainment!
I am so glad she has settled in so well.
Thank you so much for your lovely feedback.
It's wonderful to know that you've experienced the positive atmosphere within the home and that our team's care and support have made such a good impression. Providing good food, engaging entertainment, and a warm, welcoming environment is something...
Thank you so much for your lovely feedback.
It's wonderful to know that you've experienced the positive atmosphere within the home and that our team's care and support have made such a good impression. Providing good food, engaging entertainment, and a warm, welcoming environment is something we take great pride in.
Your kind words mean a great deal to us, and we truly appreciate the trust you've placed in St Anne's to care for your mother-in-law.
My family member was very shut down as he had lived alone for...
My family member was very shut down as he had lived alone for years.
Now, he often goes and joins the other residents to watch the big TV, or to eat lunch in the dining room,or even to play games!
He relishes the beautiful cakes he gets here, as he has a sweet tooth and he loves it when his dog comes to visit.
The dog loves it even more ,as the staff spoil her ,or she is borrowed to go and visit another patient who wants a cuddle...
I cannot recommend this home highly enough for it's great care and thr garden is beautiful.
Thank you so much for this beautiful and heartfelt review. We are truly touched by your kind words and so pleased to hear that St Anne's feels like a real home for your family member. Knowing that families feel reassured and at peace when leaving their loved ones with us means everything to our...
Thank you so much for this beautiful and heartfelt review. We are truly touched by your kind words and so pleased to hear that St Anne's feels like a real home for your family member. Knowing that families feel reassured and at peace when leaving their loved ones with us means everything to our team.
It's especially lovely to hear how he has grown in confidence and now enjoys spending time with other residents - whether watching television together, sharing meals in the dining room, or joining in games. We're delighted that the little things, like enjoying his favourite cakes and welcoming visits from his dog, bring him such happiness. Our team very much enjoy those visits too!
Thank you for your recommendation and for recognising the love, respect, and care shown by our staff. Your feedback will be shared with the team, who will be incredibly proud to know the difference they are making every day at St Anne's.
My Uncle has been at St Ann's for the last 12 months and I can honestly say how caring and helpful the staff have been in looking after all aspects of his needs. He was quite an independent person who has lived on his own for many years, and due to ill heath he was not safe to stay at home. St...
My Uncle has been at St Ann's for the last 12 months and I can honestly say how caring and helpful the staff have been in looking after all aspects of his needs. He was quite an independent person who has lived on his own for many years, and due to ill heath he was not safe to stay at home. St Anne's have been wonderful in dealing with him and understanding his character and he has now gone from wanting to isolate himself in his room to occasionally mixing with others, both eating his meals in the dining room to taking part in activities with others. I have never announce when I will be visiting and on ever occasion I have found the home and my uncles room both clean and warm. When my visit has ended I never walk away worried about leaving him in their care.
Thank you so much for sharing your experience and for your kind, thoughtful feedback. We are delighted to hear how well your uncle has been supported during his time at St Anne's, particularly during what can be a very challenging transition.
It's especially encouraging to know that our team...
Thank you so much for sharing your experience and for your kind, thoughtful feedback. We are delighted to hear how well your uncle has been supported during his time at St Anne's, particularly during what can be a very challenging transition.
It's especially encouraging to know that our team have taken the time to understand his character and support him in a way that respects his independence, while gently encouraging social interaction at his own pace. Hearing that he now feels comfortable joining others for meals and activities is wonderful and reflects the person-centred care we strive to provide.
Thank you also for your reassurance regarding the environment and the care he receives. Knowing that you can leave feeling confident and at ease means a great deal to our team, and we truly appreciate the trust you place in St Anne's.
My Aunt has been at St Ann's for 11 months and we have overall had a very positive experience. The staff have always been extremely welcoming to us as a family and my aunt has settled in brilliantly. She has the odd grumble about the food however she has actually regained weight since moving in...
My Aunt has been at St Ann's for 11 months and we have overall had a very positive experience. The staff have always been extremely welcoming to us as a family and my aunt has settled in brilliantly. She has the odd grumble about the food however she has actually regained weight since moving in which is wonderful. The residence are often treated to home baked cakes in the afternoon with their tea and they have a wonderful activity coordinator who puts on a full programme of morning and afternoon activities each week to provide them with opportunities to mingle and be active as well as 1-2-1 time. The home is in a stunning setting with beautiful gardens and as a Catholic, my aunt really enjoys the weekly chapel services as well as being brought communion on a Sunday. Management are making continuous improvements which is good to see. The building itself may not be super modern but it is very homely and provides a clean, warm and caring environment.We feel my aunt is very well cared for.
We appreciate your honest comments and are delighted that our activities,...
Thank you so much Lisa for taking the time to share your experience with us. We are really pleased to hear that your aunt has settled so well at St Anne's and that you and your family have felt welcomed and supported.We appreciate your honest comments and are delighted that our activities, home-baked treats, and spiritual support, including chapel services and communion, have all been meaningful to your aunt. Providing care that supports residents physically, socially and spiritually is very important to us.
Thank you also for recognising the ongoing improvements being made and for valuing the homely, warm environment we provide. Your reassurance that your aunt is well cared for means a great deal to our whole team, and we will be sure to share your kind words with them.
Thank you again for your thoughtful feedback and continued trust in St Anne's.
My Aunt has been a resident at St Anne's for over eight years, and I can say with confidence that the care she receives is consistently excellent. The staff are not only professional but also deeply compassionate - they treat her with dignity, patience, and genuine warmth every single day.
Over...
My Aunt has been a resident at St Anne's for over eight years, and I can say with confidence that the care she receives is consistently excellent. The staff are not only professional but also deeply compassionate - they treat her with dignity, patience, and genuine warmth every single day.
Over the years, I've seen how the team go above and beyond to make her feel at home. They have taken time to understand her needs, preferences, and personality. My Aunt is always encouraged to join in activities, and her wellbeing - both physical, emotional, and spiritual - is clearly a priority.
The home itself is welcoming, with a family atmosphere that makes visiting a pleasure. There are lovely lounges for family events. Communication with me has been open and honest, and I always feel reassured that my Aunt is safe, cared for, and respected.
I am deeply grateful to the team for the dedication they show every day. They have made a huge difference to the quality of my Aunt's life.
Thank you so much, for taking the time to share such a heartfelt and thoughtful review. We are truly grateful for your kind words.
It means a great deal to our entire team to know that your aunt has felt at home at St Anne's for so many years, and that the care and support she receives continue...
Thank you so much, for taking the time to share such a heartfelt and thoughtful review. We are truly grateful for your kind words.
It means a great deal to our entire team to know that your aunt has felt at home at St Anne's for so many years, and that the care and support she receives continue to meet your expectations. Our staff work hard to provide not only professional care, but also the compassion, patience, and genuine warmth that help each resident feel valued and respected.
Creating a welcoming, family-focused atmosphere is something we take great pride in, and we're glad this shines through in your experience when visiting.our feedback about communication and the trust you place in us is truly appreciated. We will be sure to share your lovely comments with the whole team - they will be deeply touched.
Thank you again for your continued support and for recognising the dedication of our staff. It is an honour to care for your aunt.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for St Anne's Residential Care Home.
There are no upcoming events for St Anne's Residential Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for St Anne's Residential Care Home.
Accreditations
There are no accreditations posted yet for St Anne's Residential Care Home.
Meet the Team (1)

With over eight years of experience in health and social care, Ashli is passionate about delivering high-quality, person-centred support that...
With over eight years of experience in health and social care, Ashli is passionate about delivering high-quality, person-centred support that promotes dignity, independence, and well-being. Her background in Clinical Nutrition and Health Service Management allows her to take a holistic approach - ensuring residents’ physical, emotional, and nutritional needs are met with care and compassion.
“Every day, I am reminded that small moments - a smile, a chat, a shared laugh can make the biggest difference. I’ve always believed that great care starts with kindness and genuine connection,” says Ashli.
Dedicated to creating a warm, safe, and supportive environment for both residents and staff, Ashli plays a key role in maintaining the nurturing, family-like atmosphere that St Anne’s is known for.
Frequently Asked Questions about St Anne's Residential Care Home
What types of Care is St Anne's Residential Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does St Anne's Residential Care Home have?
There are 19 Single Rooms.
What are the Facilities & Services at St Anne's Residential Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is St Anne's Residential Care Home to the centre of Burgess Hill?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Anne's Residential Care Home to verify any information. View our terms and conditions. St Anne's Residential Care Home has an Enhanced Service -what an Enhanced Service includes.