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St Anne's Residential Care Home

92 Mill Road, Burgess Hill, West Sussex RH15 8EL
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St Anne's Residential Care Home, Burgess Hill
St Anne's Residential Care Home, Burgess Hill
St Anne's Residential Care Home, Burgess Hill

St Anne’s Residential Care Home provides a warm and welcoming environment where every resident is treated with genuine care, dignity and respect. The home fosters a family-like atmosphere in which individuals feel valued, comfortable and truly at home.

The dedicated team takes time to understand each resident’s story, preferences and needs, delivering personalised care that promotes independence, wellbeing and happiness.

With a strong commitment to kindness, compassion and excellence, St Anne’s offers a safe, supportive setting where residents can enjoy life to the fullest.

Care Provided by St Anne's Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,150 - £1,350£1,150 - £1,350

Contact St Anne's Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • St Annes Care Ltd
  • Private Owned

Person in charge

  • Nasreen Zafar (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (19)
  • Single Rooms with ensuite Wet Room (18)

Visiting

  • No restrictions

Parking

  • St Anne's has a dedicated car park and there is plenty of on road parking for those rare occasions when the car park is full.

St Anne's Residential Care Home Reviews (12)

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9.7

St Anne's Residential Care Home has a Review Score of 9.7 (9.673) out of 10, based on 12 reviews in the last 2 years. Over all time St Anne's Residential Care Home has 12 reviews.

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Review from Catherine F (Daughter of Resident) published on 23 July 2026 Submitted via Website
Overall Experience
Dad was initially placed at St Anne's temporarily. 6 weeks later social services asked him if he still wanted to go into extra care. Dad said "I like it here, can I stay here"

And that's what he did. Making friends with the other residents during activity times and eating with them. The staff were keen to get to know dad, his likes and dislikes and quickly learned his personality traits. They knew what he needed better than he sometimes did. They encouraged him to voice his needs and preferences and encouraged him socially, this was something he needed and thrived on. They knew when he wasn't himself and encouraged him to have a voice. Everyone was always very kind and respectful to him even when he was grumpy. I always knew he was safe, well cared for as if by family. The staff strive to make sure the residents are happy and try to make the days fun. He could not of ended his days any better. I'm so happy he was there and I will miss the dedicated staff.

Reply from Nasreen Ferdous Zafar, Registered Manager at St Anne's Residential Care Home
Thank you so much for sharing this beautiful and heartfelt review Cathy. We are so sorry for your loss and our thoughts are with you and your family at this difficult time.

It means a great deal to hear that he chose to stay at St Anne's and made it his home, forming friendships with other...  

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Review from Steve T (Son of Resident) published on 22 June 2026 Submitted via Website
Overall Experience
Mum had been at St.Anne's for 2 years and sadly died on Monday 8th June.
During her time at St.Anne's she had been well looked after by some incredible staff. They were patient and kind, nothing was too much trouble. A picky eater, they made great efforts to give her what she wanted and she was waited hand and foot.
Her room was clean and comfortable and had a lovely bed, what more can you ask for. The managers and owners always stopped to talk when I visited and the carers were very welcoming.
The contact between me and the home was incredible, I was always kept up to date by email and telephone calls so I was able to be involved in her care.
Her final days were peaceful and when she left us at 3.25am, she wasn't alone as someone had sat with her all night.

Thank you St.Anne's with all my heart.

Reply from Nasreen Ferdous Zafar, Registered Manager at St Anne's Residential Care Home
Thank you so much Steve for taking the time to share such a heartfelt review. We are deeply sorry for your loss and our thoughts are with you and your family at this very sad time.

It means so much to hear that mum was happy and well cared for during her two years at St Anne's. Our team is truly...  

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Review from Jill b (Daughter of Resident) published on 2 June 2026 Submitted via Website
Overall Experience
Mum went to St Anne's initially for respite care but decided to stay. That was back in 2017. In all those years
Mum was very happy. The staff were very kind and provided excellent care, made Mum feel at home and provided activities which she greatly enjoyed. Mum loved the garden at St Anne's where the staff would bring her a cup of tea while she completed the newspaper crossword. St Anne's would hold a garden event in the Summer which brought together both the residents and their families and staff.
As a regular visitor to Mum I always found the home clean and had a fresh ambiance , the staff very polite and caring and made to feel very welcome. Over the years Mum's care was adapted to her needs and the staff would always keep me informed.

Thank you to all the staff who looked after Mum. We as a family miss the regular visits now, Mum bless her passed on 19th September 2025 aged 97.

Reply from Nasreen Ferdous Zafar, Registered Manager at St Anne's Residential Care Home

Thank you so much Jill, for taking the time to share such a heartfelt message.

It means a great deal to us to know that your mum felt happy, safe and truly at home during her years at St Anne's. We are especially touched to hear about the enjoyment she found in the garden, her daily crossword...  

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Review from Miranda L (Daughter of Resident) published on 27 May 2026 Submitted via Website
Overall Experience

My mother has recently moved to this care home late April and I wanted to leave feedback on my experience so far.

This care home is lovely and this is mainly due to their amazing staff! Every staff member I have met, including the kitchen staff have been extremely welcoming and helpful.

The care home itself is very homely with a pleasant atmosphere. My mother was moved there from Hospital and it is further away than I would initially want. However, I feel confident leaving her in their care because I know she is safe and well looked after.

I have no hesitation recommending this care home to anyone and I hope my mother stays here long term.

Thank you to all the staff at this wonderful Place. I truly appreciate your effort and care you give to all the residents.

Thank you

Reply from Nasreen Ferdous Zafar, Registered Manager at St Anne's Residential Care Home

Thank you so much for taking the time to share your experience with us. We are delighted to hear that your mother has settled in well since moving to St Anne's and that you have felt welcomed and supported by our team.

Your kind words about our staff mean a great deal to us. We are very proud of...  

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Review from Sarah M (Daughter of Resident) published on 18 May 2026 Submitted via Website
Overall Experience
St Anne's has been mum's home since August 2022 , so nearly 4 years . In that time she has received amazing care , friendship , and a home from home experience .
The carers are so friendly and attentive to mums needs . The food is great , with a varied menu , and they also cater to specific likes . Activities are run almost daily , with a variety of experiences such as exercises , film afternoons , craft , music , tea & cake in the garden , and there's any excuse for a party .
The home is always clean , with fresh towels replaced daily in each room .
If there has any been a health issue with mum , the home will always inform me , and are quick to contact the GP for advice .
The staff have always been very kind to our family , being very approachable , and if I have raised a concern it has always been dealt with immediately .

If I had to choose a care home again , I would always choose St Anne's

Reply from Nasreen Ferdous Zafar, Registered Manager at St Anne's Residential Care Home
Sarah, Thank you so much for sharing such a wonderful and heartfelt review. We are truly delighted to hear that St Anne's has become a real home from home for your mum over the past four years, and that she has received the care, friendship and support that mean so much.

It's lovely to know that...  

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Review from Bev N (Nephew of Resident) published on 12 May 2026 Submitted via Website
Overall Experience
A big thank you to all at St. Anne's for their kindness and care while my Aunt was in the Home.
There was always a warm welcome when entering, a smile and a friendly greeting after a long journey to get there.
There were two lovely Christmas parties I attended which showed how much work went into the afternoon, and Lena is a treasure finding activities to keep the folk there occupied.
I will miss seeing some familiar faces , who always brightened up my Aunt's stay there.
A Big Thank You to you all.

Bev

Reply from Nasreen Ferdous Zafar, Registered Manager at St Anne's Residential Care Home
Thank you so much for your heartfelt and thoughtful words. We are truly grateful for your kind feedback and are so pleased that your aunt experienced such warmth and kindness during her time at St Anne's.

It's lovely to hear that you always felt welcomed when visiting and that the Christmas...  

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Review from Hilarie B (Daughter of Resident) published on 13 March 2026 Submitted via Website
Overall Experience
Mum has been at St Annes for over two years.
All the staff have been caring and responded to her needs as necessary. I feel she is in a safe place. She has been made to feel part of the community and does enjoy taking part in the regular organised actitivies.
As regular visitors, we are happy with the welcome we recieve and know that should any issues arise the staff will keep the family informed.

I have no hesitation in recommending St Annes as a caring establishment.

Reply from Nasreen Ferdous Zafar, Registered Manager at St Anne's Residential Care Home

Thank you very much for taking the time to share your experience. We are so pleased to hear that your mum has felt settled and supported during her time at St Anne's over the past two years.

It's wonderful to know that she enjoys being part of the community and taking part in the activities we...  

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Review from Wendy W (Daughter-in-law of Resident) published on 2 March 2026 Submitted via Website
Overall Experience

My mother-in-law has been in St Annes for a month now, I must say I find the staff are excellent.

The whole place has a great atmosphere and the residents are cared for so well.

Good food, Good entertainment!

I am so glad she has settled in so well.

Reply from Nasreen Ferdous Zafar, Registered Manager at St Anne's Residential Care Home

Thank you so much for your lovely feedback.

It's wonderful to know that you've experienced the positive atmosphere within the home and that our team's care and support have made such a good impression. Providing good food, engaging entertainment, and a warm, welcoming environment is something...  

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Review from Susan G (Niece of Resident) published on 19 January 2026 Submitted via Website
Overall Experience
This home is a real HOME for it's residents, and the staff treat the residents like they are members of their own families. There is so much love,respect and caring here, that you never feel guilty leaving your loved one behind ...
My family member was very shut down as he had lived alone for years.
Now, he often goes and joins the other residents to watch the big TV, or to eat lunch in the dining room,or even to play games!
He relishes the beautiful cakes he gets here, as he has a sweet tooth and he loves it when his dog comes to visit.
The dog loves it even more ,as the staff spoil her ,or she is borrowed to go and visit another patient who wants a cuddle...

I cannot recommend this home highly enough for it's great care and thr garden is beautiful.

Reply from Nasreen Ferdous Zafar, Registered Manager at St Anne's Residential Care Home

Thank you so much for this beautiful and heartfelt review. We are truly touched by your kind words and so pleased to hear that St Anne's feels like a real home for your family member. Knowing that families feel reassured and at peace when leaving their loved ones with us means everything to our...  

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Review from Victoria B (Niece of Resident) published on 12 January 2026 Submitted via Website
Overall Experience

My Uncle has been at St Ann's for the last 12 months and I can honestly say how caring and helpful the staff have been in looking after all aspects of his needs. He was quite an independent person who has lived on his own for many years, and due to ill heath he was not safe to stay at home. St Anne's have been wonderful in dealing with him and understanding his character and he has now gone from wanting to isolate himself in his room to occasionally mixing with others, both eating his meals in the dining room to taking part in activities with others. I have never announce when I will be visiting and on ever occasion I have found the home and my uncles room both clean and warm. When my visit has ended I never walk away worried about leaving him in their care.

Reply from Nasreen Ferdous Zafar, Registerd Manager at St Anne's Residential Care Home

Thank you so much for sharing your experience and for your kind, thoughtful feedback. We are delighted to hear how well your uncle has been supported during his time at St Anne's, particularly during what can be a very challenging transition.

It's especially encouraging to know that our team...  

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Review from Lisa C (Great-Niece of Resident) published on 30 December 2025 Submitted via Website
Overall Experience

My Aunt has been at St Ann's for 11 months and we have overall had a very positive experience. The staff have always been extremely welcoming to us as a family and my aunt has settled in brilliantly. She has the odd grumble about the food however she has actually regained weight since moving in which is wonderful. The residence are often treated to home baked cakes in the afternoon with their tea and they have a wonderful activity coordinator who puts on a full programme of morning and afternoon activities each week to provide them with opportunities to mingle and be active as well as 1-2-1 time. The home is in a stunning setting with beautiful gardens and as a Catholic, my aunt really enjoys the weekly chapel services as well as being brought communion on a Sunday. Management are making continuous improvements which is good to see. The building itself may not be super modern but it is very homely and provides a clean, warm and caring environment.We feel my aunt is very well cared for.

Reply from Nasreen Ferdous Zafar, Registered Manager at St Anne's Residential Care Home
Thank you so much Lisa for taking the time to share your experience with us. We are really pleased to hear that your aunt has settled so well at St Anne's and that you and your family have felt welcomed and supported.

We appreciate your honest comments and are delighted that our activities,...  

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Review from Sue M (Niece of Resident) published on 12 December 2025 Submitted via Website
Overall Experience

My Aunt has been a resident at St Anne's for over eight years, and I can say with confidence that the care she receives is consistently excellent. The staff are not only professional but also deeply compassionate - they treat her with dignity, patience, and genuine warmth every single day.

Over the years, I've seen how the team go above and beyond to make her feel at home. They have taken time to understand her needs, preferences, and personality. My Aunt is always encouraged to join in activities, and her wellbeing - both physical, emotional, and spiritual - is clearly a priority.

The home itself is welcoming, with a family atmosphere that makes visiting a pleasure. There are lovely lounges for family events. Communication with me has been open and honest, and I always feel reassured that my Aunt is safe, cared for, and respected.

I am deeply grateful to the team for the dedication they show every day. They have made a huge difference to the quality of my Aunt's life.

Reply from Nasreen Ferdous Zafar, Registered Manager at St Anne's Residential Care Home

Thank you so much, for taking the time to share such a heartfelt and thoughtful review. We are truly grateful for your kind words.

It means a great deal to our entire team to know that your aunt has felt at home at St Anne's for so many years, and that the care and support she receives continue...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 December 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for St Anne's Residential Care Home.

Accreditations

There are no accreditations posted yet for St Anne's Residential Care Home.

Meet the Team (2)

Nasreen Ferdous Zafar
Nasreen Ferdous ZafarJob Title:Registered ManagerJoined: 2025

With over 12 years of experience in adult residential care, Nasreen began her journey as a Care Assistant and worked her way up to become Registered Manager. Her path reflects a deep commitment to person-centred care and the belief that every resident deserves to feel respected and valued.

As Nasreen often says, “When I walk through the home each morning, I don’t just see residents, I see familiar faces, stories, and lives that we’re a small part of. That’s what makes this work so meaningful. Caring for others has always been more than just a job for me; it’s something I have built my life around.”

Recently registered with the CQC, she leads the team with warmth and professionalism - ensuring the home not only meets but exceeds care standards. Passionate about developing others, Nasreen takes pride in mentoring her team and championing continuous improvement.

Fluent in English, Bengali, Hindi, and Urdu, Nasreen brings a deep sense of empathy and cultural understanding to her work, helping every resident feel seen, understood, and cared for with dignity.

Ashli Jose
Ashli JoseJob Title:Deputy ManagerJoined: 2025

With over eight years of experience in health and social care, Ashli is passionate about delivering high-quality, person-centred support that promotes dignity, independence, and well-being. Her background in Clinical Nutrition and Health Service Management allows her to take a holistic approach - ensuring residents’ physical, emotional, and nutritional needs are met with care and compassion.

“Every day, I am reminded that small moments - a smile, a chat, a shared laugh can make the biggest difference. I’ve always believed that great care starts with kindness and genuine connection,” says Ashli.

Dedicated to creating a warm, safe, and supportive environment for both residents and staff, Ashli plays a key role in maintaining the nurturing, family-like atmosphere that St Anne’s is known for.

Frequently Asked Questions about St Anne's Residential Care Home

What types of Care is St Anne's Residential Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Anne's Residential Care Home have?

There are 19 Single Rooms.

What are the Facilities & Services at St Anne's Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is St Anne's Residential Care Home to the centre of Burgess Hill?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

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