Arun Lodge, Bognor Regis, West Sussex
Arun Lodge, Bognor Regis, West Sussex
Arun Lodge, Bognor Regis, West Sussex

Arun Lodge is located in a sea-side location and provides residents with a home-from-home living environment. From the moment residents arrive, they will receive a warm and caring welcome from the staff, management and residents.

Arun Lodge can provide care for those who require long-term, short-term or respite care.

At Arun Lodge there is a garden for residents, traditional home cooking with special diets catered for and regular activities and outings. NVQ qualified staff are on duty at all times and visitors are welcome.

Owner: Annette Rawlins

Person in charge: Annette Rawlins (Proprietor/Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: NB fees displayed are private fees. Ages 50+.

Single Rooms: 19

Rooms with ensuite WC: 17

Weekly Charges Guide: Personal Care Single £527 – £603 (These prices are only a guideline, please contact Arun Lodge to find out the exact price for your requirements.) (These prices are only a guideline, please contact Arun Lodge to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Arun Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 Arun Lodge has a Review Score of 8.4 (8.380)

The Review Score of 8.4 (maximum of 10) for Arun Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Arun Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.604 for Arun Lodge is calculated as follows: ( (64 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 96 Ratings = 4.604

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.776 Points relating to the number of positive Reviews for Arun Lodge is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.8 Target = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Arun Lodge?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Arun Lodge

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2
  • Sister of Resident/Service User
    1
  • Volunteer
    1

Arun Lodge Care Home is outstanding. I would recommend that, the care could not be bettered.

How likely would you be to recommend Arun Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am 87 years old and until a year ago, I was able to look after myself completely, on my own, but following an illness I am unable to care for myself. I moved back to the south from Norfolk to be closer to my family and my wonderful granddaughter found Arun Lodge for me. I feel blessed to be in a great home where I know, and my family, appreciate the fact that I am safe, hopefully, the rest of my days.

How likely would you be to recommend Arun Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Mum has been at Arun Lodge for about 4 years now. I can't fault the staff and the care they give mum. The home is really cosy, inviting and clean. It is like being in a family home, not a care home. The food is all home cooked and to a high standard.

How likely would you be to recommend Arun Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My brother was a reluctant resident of Arun Lodge following a fall when he had spent 36 hours alone. Within four months he talked of home rather than "the home". He was a resident for four years and was really happy there. The staff were tremendous. He has a leg amputation and his other leg was badly ulcerated. Throughout it all his treatment and being looked after couldn't have been bettered.
He always had a care plan and everything was done for his well being. Whenever I visited I was greeted by friendly staff and I know my brother regarded them as friends. Living some distance away it was comforting to know that he was happy and well looked after. All praise to all concerned.

How likely would you be to recommend Arun Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very clean and in good decorative order. My mother's room is very pleasant and has an en-suite toilet. I asked for a raised seat to be provided for her and this was done immediately. The owner provided a white board for the carers to use to make communication with my mother easier as she is very deaf. A couple of times in visiting my mother I found her hearing aid battery had not been changed and feel that the staff should have noticed this and replaced the battery. My mother has short term memory loss and sometimes feels lonely and isolated, I don't think the home provides much entertainment or activities for residents.

How likely would you be to recommend Arun Lodge? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

annette rawlins, manager/proprietor at Arun Lodge responded to this review on 17 May 2016:

Thank you for your feedback we are always looking for ways to improve so any feedback/suggestions are always welcome. We have external activities/entertainment on a regular basis and are currently reviewing the in house activities provided and try to plan for excursions in the summer months.

Mother has been in the home for 4 years. She has been content with her room, staff, food and general care. I have witnessed kindness, patience, humour, consideration and thoughtfulness. The staff treat the residents as individuals and use given names of residents which is better than "dearie" etc. I have recommended this home to a relative who will be using the home for respite care. P.s mother is not able to write now.

How likely would you be to recommend Arun Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been visiting Arun Lodge nursing home weekly for approximately two years. I have never failed to be impressed by the welcome my therapy dog and I receive by both staff and residents. There is always a very happy, homely atmosphere! Lovely touches, bouquets of flowers for all the ladies on Mothering Sunday! Food always looks great, served in a delightful dining room. Health safety and staff training second to none - Ambience, activities many varied. One day I would be very happy to live there, would feel like home from home!

How likely would you be to recommend Arun Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum recently has been less able to let staff know when she needs personal care. Staff have been great helping her always maintaining her dignity, calling out doctors to test her underlying conditions. Mum has received excellent care and understanding during and ongoing as her needs have changed.

How likely would you be to recommend Arun Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for Arun Lodge

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Arun Lodge

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Arun Lodge