Victoria Grand

The home is very welcoming, friendly and caring, only about 26 residents of mixed genders. It is nice to see the owner in the care home from time to time, taking an active interest in her care home and is proud to show anyone what she has been doing to keep the home well maintained. Nothing is too much bother for those that care for my mum. Her room is always clean, her bed, with a good level of bedding, is made and she is helped with washing and dressing so she is up for the day, but she can also sleep in if she wants to and get breakfast in bed even! The commode she uses at night, is always regularly cleaned, as are the toilets and the bathrooms. If there are any issues that need to be discussed, this is never a problem either with the care staff or Manager. Safety of residents is also important in the home. Lovely garden for you to take your loved one into too!

I have always found the staff friendly and willing to discuss any issues. There always seems to be activities happening which I think is good for the residents, which is also good for the relatives who are encouraged to join in when able.

The staff at Victoria Grand showed compassion, humour and professionalism throughout my mother’s stay which lasted a few weeks short of 3 years. She was always dressed and up, when not in ill health, by 9.30 every day. Nothing was too much trouble, when she didn’t like the food that she was given which was always fresh and varied, the chefs went out of their way to make her something that she would eat. This was often a problem but it was of my mother’s making not the chefs!

I cannot speak highly enough of the care my mother received and it was a big relief to me that she was happy at the Victoria Grand and she often told me how caring the staff were.