Crossways

Crossways delivered excellent respite care for my mother - aged 92. They were faultless in their care and attention to my mother's needs. The food was delicious and very appealing, a fundamental part of good care.
The staff were always friendly and very welcoming to all our family, nothing was too much trouble.
All in all an excellent home!

Our mum went into Crossways in June 2016. The care and attention all the staff gave to our mum was excellent all the time. We could not have asked for anything better.

Highly impressed with the professional friendliness of the staff and their willingness to assist at all times.
Meals are superb, facilities are faultless and the rooms are spotless.
Overall care and concern for the residents is unsurpassed.
My mother couldn't be happier!
With grateful thanks.

My mother was reaching the end of her life. The staff are always professional but compassionate and caring, respecting my mother's dignity and individuality. Within her final week, her end of life care was outstanding and she died very peacefully amongst people who understood her and truly cared as they did for us as well. A very special place.

I found the care, staff and facilities at Crossways to be excellent and as a result would fully recommend their services, 10 out of 10.

My mother has been in the care home since early July 2016. Until early May she was living at home with me but after several serious illnesses was too frail at 100 years old to return home despite spending several weeks in a rehabilitation centre. We never wanted her to go into care but we both feel that she could not have found a better home. The staff at Crossways have been marvellous with her, helping her settle in and caring for her every need. She has been encouraged to overcome her small difficulties and loves her life at Crossways.

My mother has been a resident in Crossways residential home for 3 1/2 years. She has always been very pleased with the way she is treated with dignity and sensitivity. She enjoys the food and is generally very well catered for. Crossways has a homely atmosphere that is organised, friendly and efficient. The management and staff are always cheerful and aware of my mothers needs. They also encourage her to take part in activities.

My father moved into Crossways in February 2013 following a stroke which left him wheelchair bound. For the most part the staff were very kind, caring and supportive to both my father and our family. Unfortunately, my father suffered from a chest infection which meant he had to go to hospital non October 2015 and was unable to return to Crossways. However he spoke fondly of the staff and residents he met and was upset that he was unable to return. I would thoroughly recommend Crossways to friends and would thank the staff their for their care and compassion when looking after my father.

My mother stayed in Crossways for a week's respite care in March. It is hard for her to adapt to completely new surroundings, being blind and frail, but the staff could not have been more caring and helpful, nothing was too much trouble. As she can't see and needs a walking frame, some of the furniture had to be rearranged so that she could move around safely and have everything she needed to hand, but this was arranged quickly and willingly.

The atmosphere in the home is warm and happy: everyone I met there, without exception, was friendly and welcoming. The only slight criticism is that the room was a bit small, but that didn't really matter for just a week's stay. In fact a better room was offered, but didn't have en suite facilities which my mother needed.

I would happily recommend Crossways, and in fact my mother already has recommended it to several people!

I have spent a week in Crossways convalescing after an illness, and I cannot recommend then highly enough. I had every care and attention.

My parents have been residents in Crossways for ten years and the care has been excellent. My mother recently passed away and her end of life care was superb (as it was for my father). The staff were compassionate, gentle and understanding. They were patient and kind with my father as they still are, which is helping him and the family enormously in their grief. The management and therefore the staff understand the residents needs and moods on a daily basis. It is a safe and loving environment where family and friends are always welcome. We are indebted to them for their care.

My sister and I visited Crossways while Mum was in hospital. We were looking for a respite placement while Mum adjusted after her stay in hospital. We were immediately impressed by the helpfulness, hospitality and courtesy of staff, the comfortable homeliness of Crossways, the cleanliness and sweet smell of a beautiful flower display that greets visitors as they enter. In the dining room we were greeted by the appetising aroma of food cooking and felt as if we were entering a small residential hotel. The menu was written on a board for residents to see. The kitchen looked immaculate. the bathroom clearly designed to support people with mobility problems. Mum quickly took ownership of her room: organising her possession so she knew exactly where she wanted things to go. She responded very positively when we suggested she should stay and live there. She enjoyed the view on to the garden from her room and never took up the option of en suite: a bathroom was readily accessible. The care and food Mum received rapidly built up her strength and mobility using her Zimmer frame. Mum had ill-fitting dentures which made chewing difficult and the range of foods she would eat was limited. The staff always tried hard to provide her with a meal she could manage and enjoy. She always valued opportunities for as much independence as she could possibly manage and the dignity with which she was treated. She enjoyed the range of entertainment provide,d particularly quizzes, music, bingo, parties, visits from the dog and owns and Sunday services. Our family appreciated the 'open door' policy of Crossways for us to visit at any time and the hospitality of a cup of tea of coffee offered on every occasion. Mum usually preferred to entertain in her own room but we were always welcome in either of the two well-furnished lounges.

Mum appreciated the services of hairdresser, chiropodist, audiologist and optometrist visiting her at Crossways. The staff were always friendly, respectful and courteous and Mum regarded them with great affection and appreciated their sense of humour. With the alarm button system help was always to hand. However, Mum's determination to remain independent meant that she preferred to do things for herself. This need for independence eventually led to her having a fall from which she never fully recovered. Crossways respected her determination and end of life wish not to go into hospital but to stay in the place she had come to recognise as home with the staff as her extended family. The palliative care provided and shown to Mum during the end weeks of her life was wonderful. The cooperation with the GP practice and district nurses meant that Mum's end days were comfortable and pain free. It meant much to us, her daughters, to be able to sit with Mum and know that she knew we had acknowledged her wish that we should be by her side. Thank you to all the staff at Crossways for the care received.

My mother was a resident for over 3 years and has just passed away. I cannot recommend Crossways highly enough, they provided excellent care for my mother in every way.