Crossways, Haywards Heath, West Sussex

Crossways is a care home for the elderly, registered with the Care Quality Commission to accommodate up to 25 people aged 65 or over. The registered provider is Crossways Healthcare Ltd. Mr. Pramod Bucktowar has been Manager since 2010. The aim of Crossways is to create a therapeutic environment in a homely setting, where dignity, independence and privacy are preserved.

All food is freshly cooked on the premises and special dietary needs are catered for. Residents are free to select their own GP or can register with the Home's GP.   Staff receive regular training throughout the year. The hairdresser visits twice weekly and a chiropodist and optician are available on request. Personal hobbies and social activities are all encouraged. There are weekly exercise classes and art classes, as well as regular musical entertainers.

For a brochure or to speak to the Manager please ring.

Owner: Crossways Healthcare Ltd

Person in charge: Pramod Bucktowar (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Tagalog

Single Rooms: 21

Shared Rooms: 2

Rooms with ensuite WC: 20

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Crossways: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Crossways has a Review Score of 9.8 (9.788)

The Review Score of 9.8 (maximum of 10) for Crossways is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Crossways in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.788 for Crossways is calculated as follows: ( (124 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Crossways is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Crossways?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Crossways

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    3
  • Nephew of Resident/Service User
    1
  • Resident / Service User
    1

Crossways delivered excellent respite care for my mother - aged 92. They were faultless in their care and attention to my mother's needs. The food was delicious and very appealing, a fundamental part of good care.
The staff were always friendly and very welcoming to all our family, nothing was too much trouble.
All in all an excellent home!

How likely would you be to recommend Crossways? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pramod Bucktowar, Care Manager at Crossways responded to this review on 27 Oct 2017:

Thank you for your kind review.

Our mum went into Crossways in June 2016. The care and attention all the staff gave to our mum was excellent all the time. We could not have asked for anything better.

How likely would you be to recommend Crossways? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pramod Bucktowar, Care Manager at Crossways responded to this review on 06 Sep 2017:

Thank you Maureen for your kind review.

Highly impressed with the professional friendliness of the staff and their willingness to assist at all times.
Meals are superb, facilities are faultless and the rooms are spotless.
Overall care and concern for the residents is unsurpassed.
My mother couldn't be happier!
With grateful thanks.

How likely would you be to recommend Crossways? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pramod Bucktowar, Manager at Crossways responded to this review on 11 Aug 2017:

Thank you Gordon for your kind review. Much appreciated.

My mother was reaching the end of her life. The staff are always professional but compassionate and caring, respecting my mother's dignity and individuality. Within her final week, her end of life care was outstanding and she died very peacefully amongst people who understood her and truly cared as they did for us as well. A very special place.

How likely would you be to recommend Crossways? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Pramod Bucktowar, Home Manager at Crossways responded to this review on 26 Jul 2017:

Thank you, Vivienne, for your kind review.

I found the care, staff and facilities at Crossways to be excellent and as a result would fully recommend their services, 10 out of 10.

How likely would you be to recommend Crossways? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Pramod Bucktowar, Care Manager at Crossways responded to this review on 16 Dec 2016:

Thank you for your kind review.

My mother has been in the care home since early July 2016. Until early May she was living at home with me but after several serious illnesses was too frail at 100 years old to return home despite spending several weeks in a rehabilitation centre. We never wanted her to go into care but we both feel that she could not have found a better home. The staff at Crossways have been marvellous with her, helping her settle in and caring for her every need. She has been encouraged to overcome her small difficulties and loves her life at Crossways.

How likely would you be to recommend Crossways? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident in Crossways residential home for 3 1/2 years. She has always been very pleased with the way she is treated with dignity and sensitivity. She enjoys the food and is generally very well catered for. Crossways has a homely atmosphere that is organised, friendly and efficient. The management and staff are always cheerful and aware of my mothers needs. They also encourage her to take part in activities.

How likely would you be to recommend Crossways? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father moved into Crossways in February 2013 following a stroke which left him wheelchair bound. For the most part the staff were very kind, caring and supportive to both my father and our family. Unfortunately, my father suffered from a chest infection which meant he had to go to hospital non October 2015 and was unable to return to Crossways. However he spoke fondly of the staff and residents he met and was upset that he was unable to return. I would thoroughly recommend Crossways to friends and would thank the staff their for their care and compassion when looking after my father.

How likely would you be to recommend Crossways? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother stayed in Crossways for a week's respite care in March. It is hard for her to adapt to completely new surroundings, being blind and frail, but the staff could not have been more caring and helpful, nothing was too much trouble. As she can't see and needs a walking frame, some of the furniture had to be rearranged so that she could move around safely and have everything she needed to hand, but this was arranged quickly and willingly.

The atmosphere in the home is warm and happy: everyone I met there, without exception, was friendly and welcoming. The only slight criticism is that the room was a bit small, but that didn't really matter for just a week's stay. In fact a better room was offered, but didn't have en suite facilities which my mother needed.

I would happily recommend Crossways, and in fact my mother already has recommended it to several people!

How likely would you be to recommend Crossways? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have spent a week in Crossways convalescing after an illness, and I cannot recommend then highly enough. I had every care and attention.

How likely would you be to recommend Crossways? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My parents have been residents in Crossways for ten years and the care has been excellent. My mother recently passed away and her end of life care was superb (as it was for my father). The staff were compassionate, gentle and understanding. They were patient and kind with my father as they still are, which is helping him and the family enormously in their grief. The management and therefore the staff understand the residents needs and moods on a daily basis. It is a safe and loving environment where family and friends are always welcome. We are indebted to them for their care.

How likely would you be to recommend Crossways? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister and I visited Crossways while Mum was in hospital. We were looking for a respite placement while Mum adjusted after her stay in hospital. We were immediately impressed by the helpfulness, hospitality and courtesy of staff, the comfortable homeliness of Crossways, the cleanliness and sweet smell of a beautiful flower display that greets visitors as they enter. In the dining room we were greeted by the appetising aroma of food cooking and felt as if we were entering a small residential hotel. The menu was written on a board for residents to see. The kitchen looked immaculate. the bathroom clearly designed to support people with mobility problems. Mum quickly took ownership of her room: organising her possession so she knew exactly where she wanted things to go. She responded very positively when we suggested she should stay and live there. She enjoyed the view on to the garden from her room and never took up the option of en suite: a bathroom was readily accessible. The care and food Mum received rapidly built up her strength and mobility using her Zimmer frame. Mum had ill-fitting dentures which made chewing difficult and the range of foods she would eat was limited. The staff always tried hard to provide her with a meal she could manage and enjoy. She always valued opportunities for as much independence as she could possibly manage and the dignity with which she was treated. She enjoyed the range of entertainment provide,d particularly quizzes, music, bingo, parties, visits from the dog and owns and Sunday services. Our family appreciated the 'open door' policy of Crossways for us to visit at any time and the hospitality of a cup of tea of coffee offered on every occasion. Mum usually preferred to entertain in her own room but we were always welcome in either of the two well-furnished lounges.

Mum appreciated the services of hairdresser, chiropodist, audiologist and optometrist visiting her at Crossways. The staff were always friendly, respectful and courteous and Mum regarded them with great affection and appreciated their sense of humour. With the alarm button system help was always to hand. However, Mum's determination to remain independent meant that she preferred to do things for herself. This need for independence eventually led to her having a fall from which she never fully recovered. Crossways respected her determination and end of life wish not to go into hospital but to stay in the place she had come to recognise as home with the staff as her extended family. The palliative care provided and shown to Mum during the end weeks of her life was wonderful. The cooperation with the GP practice and district nurses meant that Mum's end days were comfortable and pain free. It meant much to us, her daughters, to be able to sit with Mum and know that she knew we had acknowledged her wish that we should be by her side. Thank you to all the staff at Crossways for the care received.

How likely would you be to recommend Crossways? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident for over 3 years and has just passed away. I cannot recommend Crossways highly enough, they provided excellent care for my mother in every way.

How likely would you be to recommend Crossways? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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