Tenby House

28 Downview Road, Worthing BN11 4QH
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9.1 38 Reviews
  • Tenby House, Worthing
Nestled on a peaceful, leafy road in West Worthing, Tenby House is a residential dementia care home providing support for up to 29 residents aged 65 and over, including individuals living with dementia or mental health conditions. Set within a beautifully maintained Edwardian building with thoughtful extensions, the home offers spacious single bedrooms with en-suite toilets, TV and telephone points, and the option for residents to personalise their space with their own furnishings.

Tenby House features two welcoming communal lounges—a light-filled conservatory lounge and a quieter relaxation lounge—alongside a sociable dining room and large enclosed gardens with sunny lawns, shaded courtyard seating, patios, and a greenhouse for gardening activities. A passenger lift provides easy access across all three floors.

Care is delivered by an experienced team committed to person-centred support, with individual care plans tailored and regularly reviewed to promote dignity, independence, and well-being. A varied programme of activities includes arts and crafts, music therapy, reminiscence sessions, life-story projects, themed events, and regular outings.

Residents also benefit from a wide range of in-house services including freshly prepared meals, a 24-hour laundry service, regular visits from a GP, chiropodist, and optician, as well as on-site hairdressing and spiritual support.

Conveniently located just under a mile from Worthing town centre, with easy access to West Worthing railway station and the seafront, Tenby House is well connected to local amenities. The home is rated ‘Good’ in all key areas by the Care Quality Commission (CQC) following its most recent inspection in March 2021.
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Care Provided by Tenby House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1100 – £1300
  • RESPITE Self-Funded Residential Care: £1100 – £1300

? Included in Our Fees:
24-hour personal care (including help with washing, dressing, mobility, and medication)


Accommodation in a fully furnished, private room with en-suite toilet facilities


All meals, snacks, and refreshments, freshly prepared by our in-house catering team


Laundry services (excluding dry cleaning)


Housekeeping and room cleaning


Heating, electricity, and water bills


Recreational activities and entertainment, including events, games, and group outings (unless otherwise stated)


Weekly GP visits and healthcare monitoring


Access to communal areas, such as lounges, gardens, and dining rooms


? Not Included in Our Fees:
Hairdressing and beauty treatments


Chiropody and other specialist therapies


Private or specialist medical appointments


Personal toiletries and grooming products


Clothing and footwear


Dry cleaning services


Private telephone line or TV subscriptions (if requested for individual rooms)


One-to-one care (unless part of an agreed care plan)

These prices are only a guideline, please contact Tenby House to find out the exact price for your requirements.

Contact Tenby House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Tenby House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Assured Care Services Ltd
  • Privately Owned

Person in Charge

  • Paige Swan (Operations Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Tenby House warmly welcomes visits from family and friends, as they play a vital role in the well-being of the residents. To ensure a safe, comfortable, and respectful environment for everyone, Tenby kindly ask visitors to follow the guidelines below:


    Visiting Hours
    The home is open for visitors daily between 9:00am and 8:00pm. Tenby encourages visits during these times to allow residents to maintain a calm and consistent routine.


    Protected Mealtimes
    To support Tenby's residents' nutrition, dignity, and concentration during meals, the home observes protected mealtimes as follows:


    Breakfast: 8:00am – 9:00am


    Lunch: 12:30pm – 1:30pm


    Supper: 5:00pm – 6:00pm


    During these periods, Tenby kindly asks that visits are avoided unless previously arranged or if a visitor is supporting their loved one with eating. This quiet time allows residents to focus on their meals without interruption and helps staff provide essential support.


    Booking a Visit
    While not always required, Tenby recommends booking visits in advance during busier times to ensure privacy and availability of communal areas.


    Health and Safety
    Tenby asks that visits be postponed if visitors feel unwell or have been in contact with someone who is unwell. This helps Tenby protect the health of all residents.

Parking

  • On-site parking. Free roadside parking.

Tenby House Reviews (38)

9.1

Tenby House has a Review Score of 9.1 (9.057) out of 10, based on 5 reviews in the last 2 years.
Over all time Tenby House has 38 reviews.

Overall Experience
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Reviewer Connection to Tenby House
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Total of 38, showing 21-38
Review from Lindsey B (Daughter of Resident) published on 18 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thank you for all the care you showed my mum when she was with you. You are all amazing people and carers.
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Review from Sherida C (Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having come here I have a great deal of time to think and I realise how lucky I am to now live here, you couldn't ask for more.
Everything is more than anyone could hope for. It's five star, the best.
But I still would like to go home.
Finally, it's the wonderful staff, and now my friend, that makes
it the very, very best.
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Review from R W (Husband of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Get more staff.
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Review from Alan N (Son of Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased with dad's care. Staff always attentive and professional.
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Review from Sue F (Daughter of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care. Thank you for looking after my lovely mum.
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Review from Wendy V (Mother of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always helpful and happy and do an amazing job. The food always looks good so are the cuppas. Mum has been very happy here and my sister and I are very happy with Tenby House.
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Review from Nicola W (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff very friendly, cheerful and welcoming each time I visited Tenby House. They have shown themselves to be dedicated and respectful and are always on hand to help the residents in their care. They were very mindful of safety and security and at the same time tried to make daily life as
fulfilling as possible.
On one visit mum was enjoying an organised activity with a happy guinea pig on her lap. Although only on temporary respite care, Mum was always readily greeted by members of staff and accommodated with other residents for meals to ensure she wasn't sitting alone. Mum was treated with dignity, from tea in china cups, large slices of cake to varnished nails. The facilities were extremely good, everything well organised and I felt mum received very good care.
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Review from R P (Son of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, well looked after and staff so friendly and efficient.
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Review from Michael S (Son of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have to say the care and attention my father has received at Tenby House has been of the highest quality. The staff are all very caring and genuine. We as a family call at various times, the atmosphere at Tenby is always good. The food is of a good standard and presented well. Thye always keep us
informed of any changes or incidents.
Reply from Lara, Area Manager at Tenby House
Thank you for your lovely comments. All fees are calculated by using sophisticated dependency charts, and how much it costs to look after each individual in the home, to provide the highest quality of…read more
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Review from A C (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
From what I can see my mum is safe, with 24-hour good care, good nutritional food, always clean and tidy, clean clothes, clean room, bed usually made, joining in now and making friends. I have eaten with mum at Tenby the food was very good. Would like more daily activities for her and a carer to take
her out for regular walks (daily). Staff and manager have quickly sorted out a few concerns I had. One call nurses in daily.
Reply from Lara Swan, Area Manager at Tenby House
Thank you for the lovely comments, not sure if you have spoken to the activities coordinator but there is a comprehensive range of activities in the home. The staff do try their best and take people…read more
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Review from Glenn P (Son of Resident) published on 15 July 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We had a friendly welcome and shown straight to mum, noticed no smell this time as we entered home then up to room. We were given a brief run down on mum's health as we live overseas and can only visit every 2 years. We did notice an improvement in condition of home. Mum loves music would loved to have
found music playing in her room.
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Review from Jenny P (Wife of Resident) published on 1 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mu husband is very happy and enjoyed his stay at Tenby House.
Reply from lara swan, Area Manager at Tenby House
Thank you for review we appreciate you taking the time to do this.
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Review from Simon L (Son of Resident) published on 27 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident at Tenby for 4 weeks now, this being her first time in a home. I have been very impressed by all the staff and the facilities. She is starting to settle in and get comfortable. Every visit the staff are welcoming and all are aware of how mum has been and anything that has happened.
She always looks clean and her clothes and room are always well looked after. Would like to know more of any activities they do to stimulate her mentally. Thanks to everyone for looking after her so well.
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Review from Sue G (Stepdaughter of Resident) published on 11 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always smiling, always efficient, always know exactly how my relative is. Cup of tea is always offered nothing is too much trouble. Room fresh and warm. My relative always looks clean and comfortable. Care and compassion to patient and family always priority to them.
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Review from Vera W (Wife of Resident) published on 6 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Husband moved into Tenby House 2011 and was welcomed in to the "family", it was a distressing time and the staff were kind and helpful and has been ever since as he got worse and bedridden. The staff were great and very supportive however busy. There is always a welcome and cup of tea.
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Review from S B (Daughter of Resident) published on 30 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home itself is very nice and clean and tidy. The current staff are very pleasant and well mannered and extremely helpful. The kitchen area is very clean and tidy. The food given out is very good. The living quarters are A1. The outside area around the home is excellent. But more seating (benches)
is needed. Although one person comes in during the week to entertain the residents more activities are needed other than this person on their own. Although other entertainment comes in periodically, it needs to more regular, sometimes lack of communication amongst staff could be better, but overall, excellent we are very happy with the home.
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Review from Christine G (Daughter of Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been diagnosed with alzheimers and we were unable to keep him at home. It was hard to put him in a care home and it has taken a while for him to get used to the idea. The staff and management look after him and care for him with kindness and are always helpful and cheerful. They know how
to help those with dementia, they mother him, take him out in the garden and do activities. The home is warm, lifgt and clean. My fathers room is comfortable. they allow us to bring any ornament etc into the room to make it homely amd familiar. Can only speak from my experience but feel he is safe and being well cared for at Tenby House. Everyone is friendly and look after 'the family' too. We can visit any time and are always made welcome.
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Review from J R (Daughter of Resident) published on 10 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy visiting my mother at the home. The staff are welcoming. I bring my grandchildren and my dog. Mum enjoys seeing my dog. Mum is always looking happy.
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Current Review Score: 9.1 (9.057)

Overview of Review Score

The Review Score of 9.1 (9.057) out of 10 for Tenby House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.776 for Tenby House is calculated as follows: ( (46 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.776
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.281 Points relating to the number of positive Reviews for Tenby House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 5 Positive Reviews ÷ 6.4 = 0.781
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Paige Swan

Job Title: Care Home Operations Manager Joined: 2017

Paige is an experienced and dedicated Care Home Operations Manager with over a decade of experience in the health and social care sector. Having worked her way up from a Night Care Assistant to leading multi-site operations, Paige brings a wealth of knowledge, compassion, and leadership to Assured Care Services.


In her role, Paige oversees the day-to-day running of our specialist dementia residential home, ensuring the highest standards of care, compliance, and resident well-being. She is passionate about creating a supportive environment where both residents and staff can thrive.


Paige’s background in HR and finance has equipped her with a strong understanding of workforce development, recruitment, and resource management — all essential to delivering safe, person-centred care. She believes that empowering staff through training and open communication is the key to maintaining excellence across every aspect of care delivery.


When she’s not busy driving quality improvements and supporting her team, Paige enjoys spending time outdoors and exploring new places with family and friends. Her positive energy, professionalism, and commitment to continuous improvement make her an invaluable member of the Assured Care Services team.

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